• SwapaLease

SwapaLease

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Overview

SwapaLease has a rating of 2.8 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SwapaLease most frequently mention customer service problems. SwapaLease ranks 19th among Car Buying sites.

  • Service
    35
  • Value
    34
  • Shipping
    12
  • Returns
    12
  • Quality
    29
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
5
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How would you rate SwapaLease?
Top Positive Review

“Amazing service”

Guillermo G.
4/13/21

I was fortunate to be assisted by Lisa (ext. 2001) today and was very impressed with her willingness to assist me and answer any question I had regarding my lease transfer. She was very professional and genuinely cared to help me. She had a friendly tone and great positive attitude throughout our conversation over the phone. I am very grateful to have been assisted by such a kind individual. I will definitely recommend SwapaLease to my friends and family because of people like her.

Top Critical Review

“No help after you pay for their packages”

Henry W.
10/30/20

Well, I do want to transfer my lease out in 1 ~ 2 months, so I contacted them. They give me the packages and estimate of how long it takes to find a buyer. I asked about the how much incentives I should give to make the deal happen in a reasonable time, they provided a number and I followed. They also suggest to pay more on "advertiser package" rather than incentives. I followed every suggestion, and by now, I have no contacts at all. All my inquiries got no response. They just try to sell you the most expensive packages and it's over.

Reviews (94)

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Reviews that mention popular keywords

customer service (5) lease transfer (3)
Thumbnail of user leeannp19
Florida
1 review
2 helpful votes
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April 2nd, 2020

Biggest waste of money... such a scam. The woman who was supervising my lease was such a $#*! acting like me calling was an inconvenience... I should've known right in the beginning that that was a red flag. DO NOT USE THIS WEBSITE IT IS A SCAM AND A WASTE OF $200

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

We are not a scam. I would like to get to the bottom of this and help you out. Please contact me directly here or send me an email to jnovak@swapalease.com so that I can look into your account. I cannot find you in our system with the information provided here. I will do everything in my power to help out and make things right. I look forward to helping you. - Jack

Thumbnail of user claudiow5
North Carolina
1 review
4 helpful votes
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December 15th, 2020

Run away, they try yo sell the package but they do not tell you all history
The manager Vernon hide the information and try seel you any package, I believed him however hi DID NOT tell me that several banks DO NOT transfer leasing, I asked the manager Vernon to refund me because he didn't alert me about it but guess what? For sure he sad: I can't do it ou police bla bla bla
So new customer BE carefully check if your bank does the transfer because Swapalease doesn't care.

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

Claudio,
Please private message me here or contact me at jnovak@swapalese.com. If you are unable to transfer your lease due to temporary COVID policies you should be aware of that before choosing to list. Please contact me as I cannot find you in our system with the information provided here.

Thumbnail of user coryc57
California
1 review
2 helpful votes
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November 22nd, 2019

They lie they don't find a person to buy lease. Scam to get fee money and website view. Don't fall for there some. Good communication but don't follow up on there word.

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

We are an advertising marketplace for leases, specificly lease for asumption or transfer, not vehicles for sale. To say that we lie and we will find someone to buy your lease would be libel. Just like taking an ad out in the newspaper or any other ad, there is never a gaurentee of a sale. Anyone who would do that would be illigitiate as we have never promised a sale from advertising a vehicle for transfer. In a free market, we cannot make a buyer want a vehicle but we have the largest audience and traffic flow of any leasing website in the world. If you can please contact me directly so that I can find you in our system, look at your listing to see what I can do to help. I would like to make things right for you.

Thumbnail of user walya
Michigan
1 review
0 helpful votes
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October 2nd, 2020

I worked closely with Eric Smith from Swapalease and had my car sold in 24 hours. I couldn't be more satisfied with my services from swapalease. I highly recommend them.

Thumbnail of user gottafootupm
Ohio
1 review
1 helpful vote
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November 13th, 2019

I paid Swapalease $200.00 for them to list my vehicle. At the sametime listed it on MARKETPLACE/FACEBOOK. In 3 months have only had (one) views! With Swapalease. With other websites & my flyers hanging up ALL OVER TOWN I have gotten 618 views! I know how this works, NOW! Customers go to the website, see your car BUT SEE OTHERS CARS TOO! Basically(( YOUR)) paying SWAPALEASE $200, to advertise ALL their vehicles, your is just one of the MANY other competitive cars viewers will see, get it! So if you need your car swaped SOON, you have plenty of months or years to get SWAPALEASE views. I am complaing NOW to them. I will return with show HOW they fix this. And HOW they treat me. I didn't sign on for this!

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

We sent you a private message shortly after you left your review. Please contact us directly so that we can find you in our system and take a look at your listing to see what we can do to help out. Please give us a chance to make things right.

Thumbnail of user dd631
New York
1 review
3 helpful votes
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November 11th, 2020

Scam, waste of time. Not one response back after purchasing the membership, called to cancel said it was a lifetime membership.

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

Were you a buyer looking to take over a lease? That's the only thing that has a lifetime membership. Maybe I can help you out with a few things. Please contact me directly and I will make things right. People leave reviews here and do not message me so I cannot find them in the system and help them. jnovak@swapalease.com

Thumbnail of user belale
Maryland
1 review
4 helpful votes
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January 27th, 2020

Swapalease made the process so easy. Lisa F. Was my account manager and she was great! I recommend this company.

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

Thank you for taking the time to share your experience here! We appreciate you choosing Swapalease.

Thumbnail of user josephz150
Alabama
1 review
8 helpful votes
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March 8th, 2020

Paid $300 to list my vehicle for lease swap. Provided photos as requested along with a write up of terms. SwapaLease Rep assured me that my offer was competitive with similar vehicles listed. Said average wait for a qualified buyer was 30 to 60 days. After 3 weeks with NO response and a few phone calls to the Rep, I got one e-mail Inquiry asking if the vehicle was still available. I replied with Yes! Waited several days for return message then called the phone number for the "Interested party" Asked to speak to this person and was informed that there was no one at this number by that name and that no one had inquired about buying a car.
Ok. Figured it was just a nuisance query and added a cash incentive to my listing to up the gain. Six weeks and several complaints to my Rep and I got another email from a different person asking if the vehicle was still available. This time I immediately called the phone number provided by the potential buyer. No surprise: I got a recorded message stating that the call could not be completed as dialed and I should check the number and try again. I did so with same result. Then I sent a response e-mail to the address provided in the Query. This time I said vehicle was still available for inspection and lease transfer at the buyers convenience. Still waiting for response back.
I suspect I will be waiting til hell freezes over because both of these "interested" persons were plants from SwapaLease whose mission was to keep me believing that they were actively working to move my vehicle.
If I had received several queries from buyers looking for a better deal than I was offering, that would have convinced me that SwapaLease was at least out there beating the bushes on my behalf. Given the total absence of any legitimate queries over a 90 day period, I have to suspect that the SwapaLease business model is defective and offers little benefit to clients who sincerely want to get out from under a car lease with reasonable terms.

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

Thank you for bringing this to our attention. I am sorry to hear that you have had a bad experience thus far. Please contact me directly at jnovak@swapalease.com so that I can find your account and evaluate your listing. I would like to make things right for you. I have a few extra options that I think should help you out. I look forward to hearing from you!

Thumbnail of user brandonm770
Massachusetts
1 review
5 helpful votes
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March 30th, 2022

I'm not a person to write a review, this is actually my first ever but the experience has left me so furious I felt I needed to warn other people. I signed up for the $350 package to put the add on their server to find a buyer and they would process the transaction. After two weeks I found a qualified buyer on my own. I got them to sign up to the website and fill out their credit app. For one month now I have been getting the run around that it will be a week later then a week later. Mike Cintron and Troy Daniels are complete liars and this company actually doesn't have a system in place to process the transaction. They are looking to steal your $350 and never hear from you again. Every answer I got was I don't know what to say, I'm just as upset as you are, we are waiting to hear back from the banks, and now today 3/30/22 they told me their company was suspended and they can no longer actually "swap leases". How can this company still be open? I'm going to file with the attorney general. They will steal your $350, they will waste your time and I lost my qualified buyer.
ABSOLUTELY AVOID THIS COMPANY COMPLETELY
I'm Brandon Marks from Boston Massachusetts

Service
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Shipping
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Thumbnail of user jackn61
Jack N. – SwapaLease Rep

Thank you for bringing this to our attention. We went to try to make things right and we will be issuing you a refund for the full amount paid in a timely fashion. It is unfortunate to hear that you had a bad experience. We have been in business for over 20 years, have helped thousands of people and we do not participate in any illegitimate practices. We apologize for any inconveniences.

Thumbnail of user phili18
Ohio
1 review
4 helpful votes
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September 8th, 2020

You can pretty much put your car online and get rid of it yourself and not get all the frustration from these people's horrible customer service

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

Phil, what was the frustration with our customer service? We would like to know so that we can better improve our services. We are sorry to hear that it has not been a great experience and we would like to try to make things right for you and make your experience better.

Thumbnail of user mayadam
New York
1 review
0 helpful votes
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May 19th, 2021

Do NOT try to swap your lease there! There are so many other ways to do it! Please read and trust the reviews! I made a huge mistake when I thought to give it a shot! LIARS AND SCAMMERS!

Service
Value
Returns
Quality
Thumbnail of user jackn61
Jack N. – SwapaLease Rep

Mayada, we have tens of thousands of people exit their lease early since our inception in 1999. There are always other ways to get out of your lease early but we think that our marketplace is the best. Please contact me directly at jnovak@swapalease.com so that I can find you in our system, learn what caused you to have a bad experience and then I will see what I can do to hopefully make the experience better.

Thumbnail of user talik
Connecticut
2 reviews
1 helpful vote
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January 5th, 2021

If I could give zero stars I would. So rude on the phone and didn't want to take time to answer any questions.

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

If you could please give me a 2nd chance, I would be happy to take the time to help answer any of your questions. We would like to know where we went wrong so that we can improve our services and client care. Please DM back here or contact me at jnovak@swapalease.com

Thumbnail of user robbinm36
New York
1 review
0 helpful votes
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December 20th, 2021

Contacted Nick Wilmers, got back to me quickly, got ad on the site up, sold the car in 2 days. Couldn't ask for a better experience.

Products used:
advertise car

Service
Value
Thumbnail of user clemh8
New York
1 review
0 helpful votes
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April 18th, 2021

Very responsive and professional. My rep Michael O. Was top notch! A+. The turnaround was quick and I got the ride I was looking for at a good price

Tip for consumers:
Try it!

Products used:
I got a car

Service
Value
Quality
Thumbnail of user melissat525
New Hampshire
1 review
0 helpful votes
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October 26th, 2020

What do they do after they charge you to list? NOTHING. If that's what you're into, look no further.

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

I would like to help you and get to the bottom of any issues that you are having. We have live customer support over the phone and email from Mon.-Fri. 9PM-8PM ET. And Sat. 10AM-4PM ET. Can you please private message me here so that I can find you in our system and I will do everything I can to help you out!

Thumbnail of user rajc28
New Jersey
1 review
4 helpful votes
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April 11th, 2022

I took their 49.9$ membershipThey gave seller contact details
He says car was already sold, lost money

Tip for consumers:
Never become a victim, thye lure with false advertisements

* SwapaLease attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user jackn61
Jack N. – SwapaLease Rep

Thanks for bringing this to our attention. It's challenging to have the private sellers update their listing at times. We have measures to keep them current but typically once they have sold, they have move on and may not come back to update right away. Please contact me directly at jnovak@swapalease.com so we can update that listing and we will take care of you if you paid the one-time fee for membership and the car was not available.

Thumbnail of user stephenb1167
Florida
1 review
0 helpful votes
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December 7th, 2020

Customer service can be a personal attack and nasty. Some nasty customer service people. Wouldn't buy anything from them. Don't join!

Thumbnail of user jackn61
Jack N. – SwapaLease Rep

We are sorry to hear about this and would appreciate another chance to help if you will give us one. Please contact me at jnovak@swapalease.com and I will take care of you. We strive to continually improve our service and all feedback is appreciated.

Thumbnail of user ronw531
Minnesota
1 review
0 helpful votes
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July 20th, 2021

Nick Wilmers at Swapalease was awesome, made the process super easy to list my car and we had a buyer in less than 2 weeks. Highly recommended!

Service
Value
Quality

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From the business

Swapalease.com is the number one car lease transfer marketplace. Get out of your auto lease early without penalties or take over an existing short term lease

Company Representative

Thumbnail of user jackn61
Jack N.

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