Swimsuits For All has a rating of 1.1 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swimsuits For All most frequently mention customer service, credit card, and return shipping problems. Swimsuits For All ranks 229th among Swimwear sites.
This company responds to reviews on average within 4 days
I do wish they accommodated larger bust sizes but they do offer a wider variety of styles and fittings. If you order a size that doesn't work, call customer service and they can advise you on what size or style will work better. Some of their vendors are better than others. Once you find a vendor that works for your purposes, it's fantastic. Shipping charges and times are great, especially if you watch for deals.
This incredibly inept company doesn't know the first thing about shipping orders. You question and they read the same stupid useless script. Orders most often are not shipped items back ordered for months. I have been in customer service businesses my entire life. Never, have I ever experienced the blatant stupidity of this joke of an organization. AVOID THIS COMPANY LIKE THE PLAGUE
This incredibly inept company doesn't know the first thing about shipping orders. You question and they read the same stupid useless script. Orders most often are not shipped items back ordered for months. I have been in customer service businesses my entire life. Never, have I ever experienced the blatant stupidity of this joke of an organization. AVOID THIS COMPANY LIKE THE PLAGUE
Tip for consumers:
Avoid this entire group of companies. They are all run by complete incompetents
Products used:
None. One was returned and one never shipped
Date of experience: August 20, 2024
Gift Certificate NOT HONORED.
Swimsuits for all Stole money,,,They have NOT HONORED my Gift Certificate (the certificate itself says it does not expire). I wrote on MAY 24th. 5 different customer service agents told me that it had to be "reactivated"...? WHY was it inactivated? I had to wait 3-7 days for it to be "reactivated" - 5 TIMES! Each of these times I reached out to a different customer service agent and then waited the prescribed time. I tried to purchase 20 or 30 times. I am disgusted. This is stealing. I will seek recourse. Wasted time. Money, frustration. Despicable.
Tip for consumers:
Gift Certificate NOT HONORED.
Swimsuitsforall Stole money,,,They have NOT HONORED my Gift Certificate (the certificate itself says it does not expire). I wrote on MAY 24th. 5 different customer service agents told me that it had to be "reactivated"...? WHY was it inactivated??? I had to wait 3-7 days for it to be "reactivated" - 5 TIMES! Each of these times I reached out to a different customer service agent and then waited the prescribed time. I tried to purchase 20 or 30 times. I am disgusted
Products used:
bathingsuits
Date of experience: June 28, 2024
The swimwear is terrible... cheap quality, and the built in cups are the same size for every swimsuit regardless of size (size 2 gets the same cups as a 22). Just TERRIBLE, cheap crap. And what's worse-- you lose about $50 in the return process, which makes no sense! DO NOT ORDER! Just a scam!
Products used:
Swimwear
Date of experience: March 29, 2024
Bought suit and it had pulls all over it. It had apparently been used. I send an mail to the company and never heard back from.
A month later I start getting 17.99 monthly charge on my credit card. It said swimsuits for all club.
I never joined a club and this was a ridiculous charge. I couldn't get hold of them so I contacted my credit card company. Since I didn't find or see the charge until the 3rd month only 2 months was taken off my card.if you buy something from them beware and pay attention to the charges.
I don't know what is going on at this company but something changed. I bought from them in the past and didn't have a problem.
Tip for consumers:
They started charging my credit card for some kind of swim suit club I never joined. Or someone in their facility/ company is doing it. At any rate my credit card was charged by someone claiming they were swimsuits for all.
Products used:
Bathing suit. Customer service never returned 2 emails to contact them.
Date of experience: March 15, 2024
Hello Lise. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, your billing zip code and a brief description of the issue. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
Don't purchase from this website. It is a scam. I wanted to swap a swimsuit out because their sizing descriptions are way off. The website said if I agreed to a gift card instead of a refund they would give me an "instant" credit so I selected that option so I could use that credit to order the replacement swimsuits in a smaller size. When I got no instant credit I called customer service & they told me sorry the credit was not instant but no worries, I could go ahead & make my replacement purchase & they would convert my gift card to a credit card credit once the gift card was issued. Once the gift card was issued I called to get it converted to a credit & they told me there would be a $10 fee to do that. This website is a total scam & you should avoid them at all costs as their #1 goal is not to sell but to lie & cheat their customers out of money.
Tip for consumers:
They lie to customers in order to scam them out of more money
Products used:
none
Date of experience: March 2, 2024
Ordered a chlorine resistant top and leggings...No confirmation came...I went back to site and order had disappeared...I call next day and no order to be seen...I asked what to do and got a bunch of run around...(meanwhile $114.93 was taken from account)! I was given a fake number for Global Beauty E, their sister international company...it called a pharmaceutical company in Canada(I tried it many times and looked it up)...I was given another number and they answered Something else, but affiliated...saw no order...So ya so far Im out $114.93...
Tip for consumers:
Dont shop here at Swimsuits for all...global E Beauty....They have gone down hill and you probably wont get your items...They might take your money though...
Date of experience: February 14, 2024
Hello Dee,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, and your address. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
I just recieved my chlorine resistant leggings and chlorine resistant tunic...The colors are beautiful on the tunic,I ordered a size 8, and actually bought a smaller size than usual...It fits pretty big, but i can use it for a dress (so tunic fits bigger than your usual size likely)...The leggings seem to fit a bit smaller than all my other leggings, and i got a size 10, so leggings may fit you a bit smaller than usual...They have a really pretty color strip on the side of them...Colors on both garments are really striking and pretty! It looks to be good quality stuff! The shipping sucks! It took forever,and it never updated from epostglobal to Canada Post, which worried me...I contacted Epostglobal LLC and got a really nice lady who looked into things for me, and it seemed someone at that Epostglobal shipping forgot to enter some info to Canada post, so when it was submitted,then it showed it was moving thru the system...Im happy with my purchase, but i wont know how chlorine resistant it all is until i use it a bit...I will say its really pretty stuff! I would consider sending tunic back and get a smaller one, but I think it be a hassle with post etc..
Products used:
Leggings for the pool and tunic for the pool
Date of experience: March 8, 2023
Poor customer service, poor quality, way too expensive for so-so merchandise, sizing is way off on everything and they have made exchanges/returns as difficult as possible. I have tried this company on and off for a few years expecting different results. I'm certainly not going to waste any more time or money on this dysfunctional outfit.
Date of experience: January 20, 2024
Order placed 3 days ago, confirmation said shipping may take up to 7 days. Today sone lame email about technology upgrades, may take up to 7 days to ship. Not having a good feeling about this company.
Date of experience: January 19, 2024
This company is very deceptive. After my order, I started being billed $16.95 a month. Their is no explanation for this if you go into your account. After some research, I find that is is some sort of rewards program, but no information about rewards you have earned. You might think you are getting a sale on a swimsuit, but after these ongoing charges, you pay much more for your swimsuit than you would anywhere else. My advice is to never purchase from swimsuits for all.
Date of experience: December 14, 2023
Hello Shirley. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
Sincerely,
Alexis
S4a Customer Service
Purchased from this site, wore the suit for less than 5 weeks. It completely faded & stretched so it can't be worn. They refuse to stand behind their product. Will not exchange or give credit. Do NOT recommend!
Tip for consumers:
Don’t purchase from here. Quality is poor.
Products used:
Seimsuit
Date of experience: May 24, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
Horrible experience, cheap product and even worse customer service... hold time forever, no help, do not respond to emails, phone calls or messages. Would never buy from here again. If I wanted Walmart quality I would have bought from them.
Tip for consumers:
horrible go somewhere else
Products used:
none going to trash
Date of experience: May 19, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
Have ordered in past and liked items but never had to return/exchange. Sent 2 times back in their bag, label and invoice. They charge $10.99 shipping return fee ( rip off). I sent in 3 weeks ago and no word. Call customer service line and it's a bunch of promotions followed buy an automated line that doesn't recognize why your calling and gives you another number to call which is DirectTV. Did the chat feature, sat on hold because it only wanted to help me purchase not with a return. Finally get through and the guy tells me that 1) my order has been receive yet. Then 2) oh was received by the post office 4 days ago and that's past the 60 day return so it can't be accepted. What happens now when you receive my package do I get it back? 3) No, the company donates it! Are you kidding me. It's my paid for products and your not going to give it back to me? He said "no, that's the consequences of returning it late."
Go elsewhere or loose a lot of money
Tip for consumers:
Buy bigger
Products used:
Swim suits and cover ups
Date of experience: August 8, 2022
This site is off my list of favorable sites. For 6 months I've been trying to exchange an item, which finally shipped only to contain the wrong items. I sent the items back with their label, and a month later still don't have a refund. Don't shop at any of their stores unless you are infinitely patient.
Tip for consumers:
Don't order from them
Products used:
swim suits
Date of experience: June 30, 2021
We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance. Our phone lines are much less busy at this time and our live chat on our site is operating back to normal. We encourage you to contact us for resolution.
Do NOT shop with this company. It's a waste of time and money. I ordered 2 pieces from them. One didn't get here until 2 months after I ordered it. The other one I tried to return, which is supposed to be free if you accept store credit. I did, and they still charged me $10 shipping. In addition, I used the gift card they gave me, double checked the total before I ordered and it was $10 and some change, and they proceeded to charge my credit card $47. When I tried contacting customer service (my past few months have been nothing but having to deal with their customer service) they they refused to refund me the money amount that was on my gift card. This is the absolute worst customer service I have ever had to deal with. For your own sake do not order from these people!
Tip for consumers:
Don’t buy anything from this company!
Products used:
Swimsuit
Date of experience: July 3, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
They sent me the wrong order I called to speak to supervisor very unprofessional they withheld 15 dollars from refund on there mistake there is no recourse. Who can you talk to when the supervisor is disgusting. Would never buy from any of there companies beauty brand. If your calls are truly taped listen to manny conversations he costs y'all more money than what he is paid and you would be apologizing I am sure for the treatment of your customers.
Tip for consumers:
Would be helpful if they sent item you ordered
Products used:
None
Date of experience: April 6, 2022
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
I ordered the swimsuit shown below. Just tried it on. As you can see in the photo, the beige seam is showing. No matter how I adjust the swimsuit, the seam shows. It's almost like it's a bigger size than the suit! After reading the reviews (which I wish I'd read before ordering) I'm scared to return it since no one seems to get their money back and I'm not interested in a credit. No plans to order from them again.
Date of experience: July 17, 2020
Hello TJ, my name is Corinne; I am a Customer Service Specialist. I'm very sorry for the poor experience and would like to help. Please email me your order number to social.media@fbbrands.com
Ok this is the second time I have tried to order with this company. First time nothing fit right, returned the items, no refund, just store credit. Fine, I did actually find a cover up that worked out well for me. Second order, two weeks, still not shipped. I tried to cancel the order and get a refund but it was a no go. No discount, nothing. Still waiting on a swimsuit. I can't image ordering from them again. I'm usually very patient but this is ridiculous. I hope the suit actually fits when it gets here or I'm stuck with it or something else disappointing from this company.
Tip for consumers:
If you don't mind a gamble you might get something good but I have had little help
Products used:
Only one thing: a swim cover up, I have ordered 2 suits that did not fit well and were returned. I have one swim bottom that is ok but frankly my swim bottom from Forever 21 is more comfortable.
Date of experience: April 22, 2021
Hi Victoria, We apologize for the delay in processing orders. We are experiencing historically high volumes of orders and are working as fast as possible to get the packages to our customers in a timely manner.
Customer Service Analyst
Extremely disappointed in customer service after 3 calls today. I paid $33 for the fastest delivery because I need the suit for vacation and it hasn't even processed yet 3 days later. It's supposedly on hold waiting to confirm some information but nobody has called me to confirm anything and I just sat on hold today for 40 mins. Then I was told I can't even cancel the order yet SFA has my money! Ridiculous! I will never order through this company again, nor recommend to anyone. Shameful to take somebody's money and not refund it when asked when you haven't even processed the order yet.
Tip for consumers:
Don’t
Products used:
Haven’t received them yet, trying to cancel order now but they have my funds and order on hold so won’t even cancel.
Date of experience: June 22, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
I ordered 2 in stock swimsuits. It has been 12 days and they have not shipped. They are in "process". I spoke to customer service and they can not do anything about it. This has to be the worse company that I have ever ordered clothing from. I order most clothing on line. I would never recommend Swim Suits for All or any of its sister companies.
Date of experience: May 3, 2021
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
I placed an order over a week ago and it still has not shipped. I'm leaving for vacation in four days….People don't really have the money or time for this kind of service anymore. They will look elsewhere asap. There are too many high quality businesses.
Date of experience: June 6, 2023
Dear valued customer,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address for further assistance. We apologize for the inconvenience.
Sincerely,
Swimsuitsforall Customer Care
Horrible company! Buyer beware. Gave me gift certificate on my return, then when I ordered using that it has been over 2 weeks, no items. I go on vacation tomorrow morning and tracking still show order at origin. Really? Stay far away!
Date of experience: December 18, 2020
I should've read the reviews of Swimsuits For All before ordering. I would've left the stars blank but I had to pick at least one. My experience started on March 25,2021 and I am finally done today on August 9,2021. Just terrible! I originally ordered a few items which came in 3 weeks, which I was expecting. After that, I exchanged for different sizes. I didn't want to return and buy again because that would've cost me shipping. Over 4 months it took to exchange and then return items that still didn't work. Took over an hour to talk to someone when I called. Zero customer service and it took forever to get and return my merchandise. Not sure how this company stays in business. Now I'm just hoping that the horrible reviews I've read about the merchandise being cheap, isn't true with the items I did keep. We'll see...
Products used:
Swimsuits
Date of experience: August 9, 2021
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
I have purchased their swimsuits for over 2 years and could not be happier. Their selection is amazing and quality even better. It is so nice to find a place that caters to us plus size women. This company truly knows how to take care of its customers.
Date of experience: November 1, 2013
I would rather go to 10 stores than ever pay a return fee of $9.99! How do you know off the suits will totally fit? Well you don't so this is how they screw you in case what your order doesn't work or you don't like it! Will never order from this company again
Date of experience: July 12, 2020
I actually really liked the swimsuit. I bought it 2 months prior to my vacation. It was slightly too small and I thought i would be more comfortable one size up. Big mistake. I told the customer service rep that I needed this by a certain date as she said, "no problem!" So I used their return label; that she emailed me and sent it back. After 3 weeks, I called and I was informed that while they had the return in their possession but they still haven't processed it. She said she would put a note on the account to refund the money instead of the exchange because it won't make it here in time. Today I get an email that they are processing my new order. I called again and was told, "yeah they didn't stop it", "if you don't want it, you will have pay to return again". I will never order from a company with such a lack of customer service.
Tip for consumers:
If you are sure about the fit, then go ahead and order, but if you need to return or exchange . . .good luck!
Date of experience: December 20, 2022
Women's swimsuits in sizes 4 & up. We make shopping for swimwear as fun as being in one. Save at swimsuitsforall today!
Hello Suzanne,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, your address, and the gift certificate number and pin. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care