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Swimsuits For All has a rating of 1.1 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swimsuits For All most frequently mention customer service, credit card, and return shipping problems. Swimsuits For All ranks 225th among Swimwear sites.
This company does not typically respond to reviews
This incredibly inept company doesn't know the first thing about shipping orders. You question and they read the same stupid useless script. Orders most often are not shipped items back ordered for months. I have been in customer service businesses my entire life. Never, have I ever experienced the blatant stupidity of this joke of an organization. AVOID THIS COMPANY LIKE THE PLAGUE
Tip for consumers:
Avoid this entire group of companies. They are all run by complete incompetents
Products used:
None. One was returned and one never shipped
Date of experience: August 20, 2024
Gift Certificate NOT HONORED.
Swimsuits for all Stole money,,,They have NOT HONORED my Gift Certificate (the certificate itself says it does not expire). I wrote on MAY 24th. 5 different customer service agents told me that it had to be "reactivated"...? WHY was it inactivated? I had to wait 3-7 days for it to be "reactivated" - 5 TIMES! Each of these times I reached out to a different customer service agent and then waited the prescribed time. I tried to purchase 20 or 30 times. I am disgusted. This is stealing. I will seek recourse. Wasted time. Money, frustration. Despicable.
Tip for consumers:
Gift Certificate NOT HONORED.
Swimsuitsforall Stole money,,,They have NOT HONORED my Gift Certificate (the certificate itself says it does not expire). I wrote on MAY 24th. 5 different customer service agents told me that it had to be "reactivated"...? WHY was it inactivated??? I had to wait 3-7 days for it to be "reactivated" - 5 TIMES! Each of these times I reached out to a different customer service agent and then waited the prescribed time. I tried to purchase 20 or 30 times. I am disgusted
Products used:
bathingsuits
Date of experience: June 28, 2024
Ordered a chlorine resistant top and leggings...No confirmation came...I went back to site and order had disappeared...I call next day and no order to be seen...I asked what to do and got a bunch of run around...(meanwhile $114.93 was taken from account)! I was given a fake number for Global Beauty E, their sister international company...it called a pharmaceutical company in Canada(I tried it many times and looked it up)...I was given another number and they answered Something else, but affiliated...saw no order...So ya so far Im out $114.93...
Tip for consumers:
Dont shop here at Swimsuits for all...global E Beauty....They have gone down hill and you probably wont get your items...They might take your money though...
Date of experience: February 14, 2024
Hello Dee,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, and your address. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
I just recieved my chlorine resistant leggings and chlorine resistant tunic...The colors are beautiful on the tunic,I ordered a size 8, and actually bought a smaller size than usual...It fits pretty big, but i can use it for a dress (so tunic fits bigger than your usual size likely)...The leggings seem to fit a bit smaller than all my other leggings, and i got a size 10, so leggings may fit you a bit smaller than usual...They have a really pretty color strip on the side of them...Colors on both garments are really striking and pretty! It looks to be good quality stuff! The shipping sucks! It took forever,and it never updated from epostglobal to Canada Post, which worried me...I contacted Epostglobal LLC and got a really nice lady who looked into things for me, and it seemed someone at that Epostglobal shipping forgot to enter some info to Canada post, so when it was submitted,then it showed it was moving thru the system...Im happy with my purchase, but i wont know how chlorine resistant it all is until i use it a bit...I will say its really pretty stuff! I would consider sending tunic back and get a smaller one, but I think it be a hassle with post etc..
Products used:
Leggings for the pool and tunic for the pool
Date of experience: March 8, 2023
Poor customer service, poor quality, way too expensive for so-so merchandise, sizing is way off on everything and they have made exchanges/returns as difficult as possible. I have tried this company on and off for a few years expecting different results. I'm certainly not going to waste any more time or money on this dysfunctional outfit.
Date of experience: January 20, 2024
This company is very deceptive. After my order, I started being billed $16.95 a month. Their is no explanation for this if you go into your account. After some research, I find that is is some sort of rewards program, but no information about rewards you have earned. You might think you are getting a sale on a swimsuit, but after these ongoing charges, you pay much more for your swimsuit than you would anywhere else. My advice is to never purchase from swimsuits for all.
Date of experience: December 14, 2023
Hello Shirley. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
Sincerely,
Alexis
S4a Customer Service
This company is full of scammers and no customer service. They took my money and 24 hour shipping fee...and Never shipped my suits. I called for a refund or the merchandise and they refused. Do not use this site...its a rip off.
Products used:
Never use this site.
Date of experience: October 7, 2023
I purchased 2 swim suits from this company. They did not deliver my items.
When I called several times they said its on the way.
Then I called again and again.
I spoke with Customer Service Amy and she are very uphelpful. I just want my 2 swimsuits or a refund.
They refused both
Do not do business with these scammers.
Stay FAR AWAY!
Products used:
Ordered 2 swinsuits and they never arrived.
When I contacted them, they said too bad.....I did not call in the correct amout of time 90 day.
Which I DID. Over and Over.
They refused to ship my product and declined a refund.
They are thieves.
Stay away!
Date of experience: September 26, 2023
I purchased 3 suits and returned them next day.They took 33.23 from my refund. Customer service told me it was due to the fact they don't pay for shipping plus restocking fees.So you pay 20 for shipping and then another 20 to send it back. AND then 2 months later they charged me twice- 16.95 (33.90 total) for some club I absolutely did not join. This company is a ripoff! Buyers Beware - I would highly recommend finding another place to buy your swimwear.
Tip for consumers:
Yes this company is a total rip off and should be investigated for their charges to customers and their returns.
Products used:
None I sent them all back
Date of experience: September 4, 2023
I entered a promo code for free shipping which did not work (still charged me shipping). Several months later I noticed a fee of $16.95 for 2 months. Apparently entering the promo code signed me up for a monthly rewards club ( I am paying for points?!?!?!?). The only way to receive free shipping is to request reimbursement which there was nothing defining the rules. I will never buy anything from this company again. As a note- I kept a swimsuit that did not fit due to the charges to return where ridiculous.
Date of experience: September 19, 2023
Hello Stephanie. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
Don't purchase from this website. It is a scam. I wanted to swap a swimsuit out because their sizing descriptions are way off. The website said if I agreed to a gift card instead of a refund they would give me an "instant" credit so I selected that option so I could use that credit to order the replacement swimsuits in a smaller size. When I got no instant credit I called customer service & they told me sorry the credit was not instant but no worries, I could go ahead & make my replacement purchase & they would convert my gift card to a credit card credit once the gift card was issued. Once the gift card was issued I called to get it converted to a credit & they told me there would be a $10 fee to do that. This website is a total scam & you should avoid them at all costs as their #1 goal is not to sell but to lie & cheat their customers out of money.
Tip for consumers:
They lie to customers in order to scam them out of more money
Products used:
none
Date of experience: March 2, 2024
The swimwear is terrible... cheap quality, and the built in cups are the same size for every swimsuit regardless of size (size 2 gets the same cups as a 22). Just TERRIBLE, cheap crap. And what's worse-- you lose about $50 in the return process, which makes no sense! DO NOT ORDER! Just a scam!
Products used:
Swimwear
Date of experience: March 29, 2024
Bought suit and it had pulls all over it. It had apparently been used. I send an mail to the company and never heard back from.
A month later I start getting 17.99 monthly charge on my credit card. It said swimsuits for all club.
I never joined a club and this was a ridiculous charge. I couldn't get hold of them so I contacted my credit card company. Since I didn't find or see the charge until the 3rd month only 2 months was taken off my card.if you buy something from them beware and pay attention to the charges.
I don't know what is going on at this company but something changed. I bought from them in the past and didn't have a problem.
Tip for consumers:
They started charging my credit card for some kind of swim suit club I never joined. Or someone in their facility/ company is doing it. At any rate my credit card was charged by someone claiming they were swimsuits for all.
Products used:
Bathing suit. Customer service never returned 2 emails to contact them.
Date of experience: March 15, 2024
Hello Lise. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, your billing zip code and a brief description of the issue. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
Order placed 3 days ago, confirmation said shipping may take up to 7 days. Today sone lame email about technology upgrades, may take up to 7 days to ship. Not having a good feeling about this company.
Date of experience: January 19, 2024
I paid $52 for a swim top. It didn't fit so i returned it. They gave me a gift card for $38 and i called and said I didn't want a gift card. So they refunded me and charged $10 to do that so i got $27. Horrible. NEVER ordering from this scam company again. Overpriced anyway.
Products used:
Swim
Date of experience: October 6, 2023
Bought 2 items for $102 (incl $16 Shipping) - it didn't fit so returned for $72 (charged $10+ in fees).
Then they signed me up for 'membership' at $16.95/per MONTH on my credit card without me knowing.
Husband finally caught on.
NEVER DEAL WITH THESE PEOPLE.
They get 1 star because can't give zero.
Tip for consumers:
Somehow they signed me up for a $200/year membership without me knowing.
Products used:
none
Date of experience: December 27, 2023
*DO NOT BUY FROM THIS COMPANY *! I ordered a bathing suit for 118.00 back in June. I called over and over they said it was on back order. In September I called again. They said I should be receiving it soon. I said I do not want it anymore summer is over! They said they can't give me a refund, I said well can't I receive at least a credit for some percentage off because I'm going to pay full price for a bathing suit I can't use?! Lol
Now here we are in October. They said they mailed it. Still haven't received it and will NOT give me a refund. I will be blasting this all over. This is not right!
Tip for consumers:
*DO NOT BUY FROM THIS COMPANY *!! I ordered a bathing suit for 118.00 back in June. I called over and over they said it was on back order. In September I called again. They said I should be receiving it soon. I said I do not want it anymore summer is over! They said they can't give me a refund, I said well can't I receive at least a credit for some percentage off because I'm going to pay full price for a bathing suit I can't use?! Lol
Now here we are in October. They said they mailed it. Sti
Products used:
None never received it
Date of experience: October 8, 2023
Hello Kerryann,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
Purchased from this site, wore the suit for less than 5 weeks. It completely faded & stretched so it can't be worn. They refuse to stand behind their product. Will not exchange or give credit. Do NOT recommend!
Tip for consumers:
Don’t purchase from here. Quality is poor.
Products used:
Seimsuit
Date of experience: May 24, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
Horrible experience, cheap product and even worse customer service... hold time forever, no help, do not respond to emails, phone calls or messages. Would never buy from here again. If I wanted Walmart quality I would have bought from them.
Tip for consumers:
horrible go somewhere else
Products used:
none going to trash
Date of experience: May 19, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
Have ordered in past and liked items but never had to return/exchange. Sent 2 times back in their bag, label and invoice. They charge $10.99 shipping return fee ( rip off). I sent in 3 weeks ago and no word. Call customer service line and it's a bunch of promotions followed buy an automated line that doesn't recognize why your calling and gives you another number to call which is DirectTV. Did the chat feature, sat on hold because it only wanted to help me purchase not with a return. Finally get through and the guy tells me that 1) my order has been receive yet. Then 2) oh was received by the post office 4 days ago and that's past the 60 day return so it can't be accepted. What happens now when you receive my package do I get it back? 3) No, the company donates it! Are you kidding me. It's my paid for products and your not going to give it back to me? He said "no, that's the consequences of returning it late."
Go elsewhere or loose a lot of money
Tip for consumers:
Buy bigger
Products used:
Swim suits and cover ups
Date of experience: August 8, 2022
I literally paid double to get different size replacement swimsuits for two swim suits I purchased and wanted to exchange. They do not exchange items. You have to return them with a large processing fee and repurchase. Surprisingly the cost of them is no longer what I paid and when asked if there was a promo code so that the cost would be closer there were none! Gave 2 star because the quality didn't seem bad, but won't know for sure until go in the water.
Tip for consumers:
Buyer beware … order the correct size or you will pay a lot more to get the correct size
Products used:
Two sets of swimsuits for additional person kept. One top and two bottoms of swimsuit I kept along with cover up
Date of experience: September 21, 2022
This site is off my list of favorable sites. For 6 months I've been trying to exchange an item, which finally shipped only to contain the wrong items. I sent the items back with their label, and a month later still don't have a refund. Don't shop at any of their stores unless you are infinitely patient.
Tip for consumers:
Don't order from them
Products used:
swim suits
Date of experience: June 30, 2021
We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance. Our phone lines are much less busy at this time and our live chat on our site is operating back to normal. We encourage you to contact us for resolution.
Do NOT shop with this company. It's a waste of time and money. I ordered 2 pieces from them. One didn't get here until 2 months after I ordered it. The other one I tried to return, which is supposed to be free if you accept store credit. I did, and they still charged me $10 shipping. In addition, I used the gift card they gave me, double checked the total before I ordered and it was $10 and some change, and they proceeded to charge my credit card $47. When I tried contacting customer service (my past few months have been nothing but having to deal with their customer service) they they refused to refund me the money amount that was on my gift card. This is the absolute worst customer service I have ever had to deal with. For your own sake do not order from these people!
Tip for consumers:
Don’t buy anything from this company!
Products used:
Swimsuit
Date of experience: July 3, 2021
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance.
They sent me the wrong order I called to speak to supervisor very unprofessional they withheld 15 dollars from refund on there mistake there is no recourse. Who can you talk to when the supervisor is disgusting. Would never buy from any of there companies beauty brand. If your calls are truly taped listen to manny conversations he costs y'all more money than what he is paid and you would be apologizing I am sure for the treatment of your customers.
Tip for consumers:
Would be helpful if they sent item you ordered
Products used:
None
Date of experience: April 6, 2022
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
I have purchased their swimsuits for over 2 years and could not be happier. Their selection is amazing and quality even better. It is so nice to find a place that caters to us plus size women. This company truly knows how to take care of its customers.
Date of experience: November 1, 2013
I would rather go to 10 stores than ever pay a return fee of $9.99! How do you know off the suits will totally fit? Well you don't so this is how they screw you in case what your order doesn't work or you don't like it! Will never order from this company again
Date of experience: July 12, 2020
I do wish they accommodated larger bust sizes but they do offer a wider variety of styles and fittings. If you order a size that doesn't work, call customer service and they can advise you on what size or style will work better. Some of their vendors are better than others. Once you find a vendor that works for your purposes, it's fantastic. Shipping charges and times are great, especially if you watch for deals.
Date of experience: December 19, 2018
Women's swimsuits in sizes 4 & up. We make shopping for swimwear as fun as being in one. Save at swimsuitsforall today!
Hello Suzanne,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, your address, and the gift certificate number and pin. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care