T-Mobile

My cell phone was stolen on New Years Eve. I reported this to T mobile gave them all my contact info. I never received one phone call nor one email from them. I called every day for an update on my claim. It's now 3 days later I called for an updated status they tell me my claim was denied. They don't replace lost or stolen phones under their contract! Bye bye you crappy company! They don't deserve any stars

I've been using a T-Mobile career for 4 years. I am totally satisfied with its service, the prices are a bit high but they worth it. Any time I needed support, the T-Mobile staff always helped me find the resolution.

I had sprint for a reason to get away from this constant reminder of always having to remind tmobile of what I needed as a phone service! Now back at one! I wont deal with this and you can say bye to my payments, I will definitely go somewhere else! Tmobile you are not for me! With no respect $#*! your system!

I paid my phone off, which I initiated with Sprint. T-mobile, also know as T-crooks, now wants to charge me 300% more for a new phone. Plus I've been on hold for near an hour to talk to these schmucks!

Fraudulent account opened by a high pressure salesman. I said "NO,NO,NO" four months later I am still being billed. Equipment was sent and returned. Credits were issued multiple times. I am still being charged and now have a collection notice. Panama City, FL customer service is useless!

T-Mobile might be the most fraudulent company I have ever had the displeasure of using. I had cancelled their internet and switched to Verizon. After reaching out multiple times, I now owe an extra $220.00 because they are shady and won't cancel my internet. I'd like to breakdown why you shouldn't use their service, both for internet and for Wi-Fi… and hopefully save you some hair.
1. Verizon internet may be cheaper in your area, and is twice as fast (evident for me at least).
2. Their customer service is lackluster: long times on phone with people who have no idea how to help you.
3. Hard to cancel: They are a pain in the rear to cancel with. Has to be over the phone, this is an issue because #2.
4. Their cellular service is lackluster as well. I have been a customer of three service providers between growing up, moving out, and as an adult. Nothing has come close to as spotty and inconsistent as t-mobile.

The service was not very good and when we tried switching to another provider things got worse. The service we received was beyond bad. I would not recommend T Mobile to anyone. They have locked our phones and at this point it is taking more than a week to switch providers without costing a fortune. This company is ridiculous.

For starters, I've been waiting on a credit for roaming fees that are NOT valid charges since October, it is now February and nothing has been done and I have spoke with several reps, supervisor's and manager's and my $1,198.25 credit has still not been applied to my account and they cut my services off on all 5 lines that I have with them and I've been a loyal customer for 17 years. This is ridiculous! The right hand has no clue of what the left hand is doing. I will definitely be terminating all my lines and going to Verizon where they actually care about their customers.

TERRIBLE connectivity. The amount of lag, latency, and inconsistencies are completely ridiculous. It seems like the service gets worse and worse every single year. You advertise this "merger" deal BS, yet consumers have gotten absolutely ZERO improvement or even lowered prices. The difference between 5 bars of signal and 2 bars of signal has absolutely zero difference on speed or reliability. The only reason I'm even still on T-Mobile is because of the family plan I don't own. T r a s h for YEARS. I've had T-Mobile since 2017, and it has been terrible since before 2017. T-Mobile Tuesdays? You mean we go from free subscriptions and movie tickets, to 25% off a hotel or $10 off from some company nobody has ever heard of? Bunch of gimmicky crap in attempts to draw less attention from the actual services provided.

I went to T-Mobile to buy a cheap top up plan for 30-days. They didn't have any top up packages that lasted 30 days, so the best I could do was the "$30 Tourist Plan". It cost me $42 plus change. Twenty-one days later, I lost all service. I went back to T-Mobile and waited nearly an hour (even though there were 3 employees and only one customer ahead of me). After all that time, they told me the plan I bought was only a 21-day plan. The other guy had lied straight to my face. They refused to rectify the situation and said that I must pay if I want service for the remaining 9 days. I refused, went home, and checked my original paperwork. Nowhere in the paperwork does it say the length of the plan! Why? The only reason would be to trick people into having to pay for additional service. They're ripping off their own customers!

This company is absolute garbage. I have "had" home wifi for about a month. They finally, after much back & forth, shipped me the modem which does not work at my house. I cannot log in to an account because my email is linked to an old account from 8 years ago that hasn't been in service since then. They cannot seem to fix that, I have no idea what an account number is or any way to find it. No one there can seem to help me at all. I call & am told to drop off the modem at my nearest store. I tried that & they will not accept it. They cannot send me a label & I REFUSE to pay these people any money but I'm sure it will end up on my credit that I will then have to fight.

I contacted T-Mobile this morning trying to open a prepaid auto pay business account. My phone checked out fine. Went to the cart to try and pay and I kept getting a technical difficulty pop up. So I called into the business center. Spoke to a very nice lady. I can't believe they are having such technical difficulties they cannot sign up a brand new business account. My confidence is destroyed! My first impression is unbelievably negative! And I can't believe the Federal communication commission allows this with every single cell phone service provider. I have had them all in the last two years. They all stink! We as Americans are total freaking idiots to allow this! We are the power! We decide who stays in business!

I have their internet service. It's working pretty well for me. But once you sign up you will never talk to them again for follow up service/questions. I have called several times in recent months and after being on hold for 20-30 minutes I gave up and hung up. I simply do not have free time to waste like that. Based on my income T-Mobile owes me hundreds of dollars in lost time.

I ordered a new phone online as they didn't have it at the store. It's been a week and I still don't receive it. It is lost somewhere with UPS and nobody knows where it is. T-Mobile takes zero responsibility, UPS solution is "keep tracking it"...
I opened a live chat with T-Mobile, in which one representative told me the phone would be here on Monday. It is Wednesday and still no phone. Of course, they already charged my debit card with the upgrade. They ask for a signature at delivery. Am I supposed to stay at home forever waiting for a PHONE?
When I asked to cancel the purchase, the answer was "You can't as it is already with UPS".
Never ever again.

Maybe good pricing to hook you but to make the transition over is awful. Calling customer or tech support is like insane! They outsource to India and they speak broken English And lots of background noise! I called six different times…I finally decided to cancel the entire order and went back or stayed with Verizon.

I have planned to buy a Smartphone online. At the time one of my friends suggested to purchase from t-mobile.com and said me that it is one of the best company.
So I ordered one phone from them, and they delivered the product within the 3 business days. Their customer support team is not responding properly.
I have send a mail to them after paying the bill but there is some delay in reply. Otherwise the product quality is just okay.

It is a good option for those who want to get a stronger reception. They also have some very good data plans that will fit everyone no matter how much their budget is. I have enjoyed every moment since I moved to t mobile. They know what they are doing with their network.

So I switched Internet to T-Mobile Internet expecting to get these deals. I was promised along with me changing my plan which I ended up not getting. So they lied to me which is fraud and promised me free Netflix, which I did not get and then that didn't even change my plan. I had to call them back and have them change that again after they charge me more than they said they would. They kept telling me no worries. It was fine, but it was not fine. They lied. When I called again, cause I was told no I would get Netflix a month later again I did not get it and was lied to again so I asked to talk to a supervisor. I was told the supervisor would call me back and has never called me back and it's now days later. T-Mobile has been fraudulent and full of lies and a rip off

Never had any worst experience than i had today to talk with customer service of T Mobile
Just for a small information about my plan i have to wait for 1 hour 22 minute and they keep transferring me from one to another department and finally i have to disconnect line without
Resolve my problem their system is very slow can not pull even account information seven time i have to repeat all my information i think if t mobile work with this kind of staff soon either
They have to close or merge with any Good company. I m really disappoint
Having issue with service and billing without asking me they change my plan and keep adding new numbers just to collect extra money.
Bobby

So... we decided we would try the new home internet that T Mobile is so proud of. Well 2 weeks after making that decision, I am done. I have spent more than 4 hours on the phone with nine representatives. I have been transfered, hung up on, issued a new router and I still have no internet service. This last week, I went on vacation. The representative that I have been working with said she would suspend my account while I was gone if I would allow her to continue troubleshooting once I returned home. I don't know why I am surprised that my account was charged for service that I have yet to receive. We returned home from vacation yesterday and the representative called me tonight to continue helping me. I told her that I was done, cancel the service, at which point she explains to me that I can only get half of my money back. T Mobile seriously charged me for a service I was never able to use, not to mention the hours of my time invested for nothing. PLEASE THINK TWICE.

Phone service went down 3 to 4 days ago. After MUCH research, the coverage map said there was no interruption in service. After digging deeper we do have a tower being "Updated "... well and good. 4 days no service? And, no projection as to when it will be completed. I dont k ow if i have to wait hours, days, or weeks. Remember, its been 4 days of no service already. Customer service has no answers. I have spent hours trying to get answers. HOURS! Apparently this was a planned service, yet we got no heads up as to possible issues. At this point. T Mobile is a waste of time and money.

Disgusting customer service that's T-Mobil! The support service manager cannot correctly take the card details for process to the automatic payment. It's not professional. But, they don't even try to correct their mistakes and apologize, they try to take more money from you and convince you that it's your fault. It's easier to use free wi-fi in a cafe than to do business with this company.

I called 3 times and had to repeat my original conversation each time. The first 2 times I was told someone would get back with me with an answer within 48 hours and no one has, it's been 1 month and the last time it's been 1 week. So I called today to give them one more chance and Nothing... you shouldn't have to beg for service. I am going back to Verizon. Totally disgusted with them. You get what you pay for...
Don't get the Z fold 4 phone, bad reception and distorted screen