T-Mobile

IT IS A CRYING SHAME THAT T MOBIL CAN GET AWAY WITH THE CRAP THAT THEY LIE TO US ABOUT AND THEN STEAL FROM US ALL IN ONE WAY OR ANOTHER. WITH THAT BEING SAID I HAVE SPENT OVER 200 HOURS WITH THIER SLAVE LABOR IN THE PHILIPPINES TRYING TO GET MY ACCOUNT FIXED AND HAVE BEEN LIED TO TIME AND TIME AGAIN. THESE FOLKS IN THE PHILIPPINES APOLOGISE AND TELL YOU ANYTHING THEY CAN TO STRING YOU ALONG FOR MORE FEES. THEY HANDLE ALL THE DIRTY WORK FOR T-MOBILS REPS AND WE NEVER GET ANYTHING DONE BUT ACCUMULATE MORE FEES AND DEBT WITH T-MOBIL. MR.
BIDEN MUST BE RUNNING THEIR $#*! AS WELL..

We tried their tower and could not get any service whatsoever. Then three years later they tried to bill us or not giving them a 30-day notice that we were changing providers. They don't care how they are robbing the elderly

When my husband is traveling, or even just sitting in the house, he can not get service, or his calls drop, or he doesn't get them at all, nor does he get his voice messages. Hopefully when he travels he never has an emergency or that I have to get a hold of him with an emergency because we never know when this service on his phone won't work. My Verizon service is so much better

They charge for hidden fees every bill you pay and they are horrible at customer service. I've had them take money out of my account when my bill was paid for the month. Don't ever go with T-Mobile. My bill at one point was over 150$ for one line. F*** T-Mobile!

This complaint is due to the mistreatment they offer towards clients. I have been with them for seven years. I am trying to find out something about my bill. I called from my cell phone and they have not answered me. They have left me in line waiting, they are very unprofessional, rude and aggressive. They need to be trained and improve customer service and be more human and respect people and customers to improve their service.

I was told by TMobile I could trade phones with no out of pocket expense...When I got there the story was different...They said I had to upgrade my plan and do away with my Grandfathered plan (which costs more) and in the end I did have to pay money in order to trade... It was an upscale ripoff and its going to cause me not to do business with them anymore...I called customer service and it was a foreigner who could barely speak English which added a lot of hassle to the process... TMobile is a crooked $#*! company and I don't recommend them...

This is the way they roll. I set up a payment arrangement... They told me to come in and make a payment and they would set up an arrangement for the balance. While I am standing in line the next day to pay it like we had discussed on the phone the previous day they turn my phone off. Literally while I am inside of T-Mobile making a payment. And I had to pay a $20 restoration fee for them turning it off while I was in line to make a payment. Absolutely hate T-Mobile. I can't even express enough how much I hate them

I have been a customer for 5 years. Within the last year my account was changed without my permission to a business account using my personal info. I did not do this! They did not try to fix this and only told me I had to wait 7 months to do anything!

The service providers are foreign, they lie repeatedly, they hold hostage your service, etc. The supervisors stay HIDDEN on line and coach the techs what to say to manipulate you, deceive you, and mislead you. T-Mobile did not deliver what they promissed.

Needed to lower my bill. I had 2 associates. Tell me one amount which equals $75 and another tell me $27. They won't
How to what a promised I have proof of what they promised in my bill that they're saying it is.
Don't go to them they rip offs

We tried to upgrade a phone through Tmobile on one of our phones to trade in a phone on customer 2. January 2024. Tmobile coded the trade on customer 1's phone by mistake. They could not undo the order so we had to refuse shipment. It took 2 months for them to update our account because the refused phone was lost or stolen. Meanwhile they overcharged us for two months, including a monthly service charge for the new phone. They went through a process to render the lost refused phone unusable but in doing so, they coded my phone as the lost or stolen phone. March 2024. Thus I couldn't use my phone for a week. In the third month march 2024 they corrected our bill, and finally the mistake on coding my phone as lost or stolen was fixed, march 2024, only now they are charging us $50 more per month than before we ordered the upgraded phone. We consistently had a bill for $100 per month before all this happened. Now we have to haggle with them while they figure this mistake out. It appears they are charging in april us the monthly service charge for the phone we never got (after "fixing" our bill). I'm spending too much of my personal time talking to tmobile for these mistakes. My idea of a good time is not spending an evening talking to these folks about their mishaps. Time is a commodity they are using up without my consent. It's become a regular thing. We have decided to leave tmobile and file a complaint with the better business bureau. Enough is enough.

Tmobile is absolute garbage. Overcharged the shtt out of us. Then promised to correct the bill over a month ago. Never corrected it. I've contacted customer service dozens of times and had repeated promises that it would be corrected. Last night they said not to worry and our service would not be interupted since I have said I am not paying the bill until it is correct. This morning our service was disconnected and even more additional fees added for the service disconnect. They asked me to pay the full amount to restore service now. This has been the worst service I've dealt with from any cell service. Complete bullshtt.

We had service with t moblie for 3 yrs was told our bill would go down. Never went down. So hubby and i talked We had called payed bill in full for what we owed and made sure before new billing cycle even and also Called and Canceled service. They left one line still on and charge us money stay away from this company.

I have been a T-Mobile customer for 16 years. They have dramatically gone down hill in the last 2. Issues now that aren't being resolved and empty promises and condescending customer service reps.

My phone of 6 years fully insured failed.
The sales person wanted to sell me a $1000 phone, but failed to recognize that there was an insurance coverage on my existing failed phone being currently covered.
Having avoided the questioning repeatedly trying to make a sales he reluctantly gave us the 1,800 number to call for a replacement, since it was obvious he wasn't able to switch and bait us to a perceived upgrade.sale.
He couldn't get rid of us fast enough.!
Next sucker please!

I've been T-Mobile for about 2 years. I had an interest in upgrading my phone so, I did my homework, decided on a phone and began the omupgrade on the T-Mobile website
The figures provided were fine however, when you get to the consent page (to agree to the figures) everything changes to higher monthly payment amounts, your trade-in value is nowhere to be found etc...
I previously thought T-Mobile was a halfway decent carrier but, they're nothing but corrupt, unethical scumbags.
Some Pinhead rep told me their "system" wasn't functioning properly and he then quoted me the price I originally saw. Too late! They lost my trust. Time to move on to another carrier...

Their towers suck can't get a reception. Their T-Mobile home internet is unreliable. So if you're thinking on getting it, just go somewhere else. Not worth the time, nor the hafter they bought out Sprint. They've gotten worse. I had phone lines with them. And they went down 3 times a day. Customer care reps don't care all it ISIS money switch why you can or if you're not switch, do not switch.

Called and ordered the 5g cube trial in November and returned it within 10 days so I expected my $55 refund. Received an email saying they have and will issue my refund. I've called and spoken to three different people saying it will be refunded within three days. It been over a month and no refund. Add to that they've billed me twice and the second bill says I owe $60 and they sent that to a collection agency. I've written them again with attachments of everything. Next I'm going to the Better Business Bureau. How many other people have ripped off like this?!

Let me tell you why T-Mobile is terrible… I ordered my first device, paid for that device. It was lost in transaction, so I had to order another and paid for the second device and never received my first refund. Once I finally received the second device, it was never activated and tech support told me to go to my local T-Mobile store. The employee there advised they couldn't do anything so SHE helped me call back tech support to tell them they need to do it. My device was never fully activated and I was charged my first months usage. I spent over $300 and now they're stating I OWE THEM $384, for something I NEVER USED! I have all the refund claim numbers from their horrible team members. They want to send it to a debt collector, go ahead. I'll be contacting lawyers and my state rep until this is resolved.

I have been a customer for at least 25 years. And have always been happy with them until yesterday. I went in to buy my granddaughter a phone which I raise. And noticed tax was way higher than it should of been, So I questioned it. They said its a one time activation fee of 35 added. I said since when! This is my phone number that I've had for years and we are switching the sim card over. And so the argument began. I will also mention I haven't worked in months because I've been busy fighting cancer. So I had to get in my bill money and take out the other money. This is nonsense. My husband and I both need new phones too. But they just lost two sales. I am going back to buying off of market place or Craigslist. Very very disappointed in this practice that started last year. And the lady waiting on me said it's always been that way! Wrong! I said I can't wait to get my survey when I leave the store. And for the first time ever they did not send me one.

There's only one word that can describe T-Mobile right now that is satanic and communist have you read the new terms of service of course not nobody does but do you realize they are going to fine you it they don't agree with your texts and messages # 2 they have no business looking at our private business they can go to haties before I will pay any fine. Watch soon they want to require you to have your cell phone with you 24 hrs a day screw t mobile and the communist left

I was supposed to be getting a phone for free. I paid for the new line to be added. They charged me for it. But never delivered my phone. Instead they screwed up the address and it was sent back. Instead of calling me to tell me. Very unprofessional and would definitely not ever recommend T-Mobile to anyone.

This company made multiple verbal contracts with me and followed threw with none of them. There staff will lie to you to get you to agree to terms without signing anything then fall back on there original agreement and stick you with a huge bill you never agreed to. Then to top it off this company is utilizing all out of country servers for phone calls giving multiple agencies from other disrupt countries all of our personal information and passwords. I truly hope you read this and educate yourself before sending this tyrant of a company your money