T-Mobile

TMobile has been the worst and the most traumatic experience I have ever had service wise. I initiated a warranty exchange, they told me everything was good and that they received the old phone returned and everything was successfully completed with the exchange. Next thing I know I have a $500 charge on my account 3 months later! I called and they said it was for the warranty exchange from 3 months ago! I spent days and hours on the phone with them so they could fix the issue as they had already assured me that the exchange was successfully completed 3 months ago. The representatives are all liers, which means the company is a huge scam. They kept lying to get me off the phone, passing me around from person to person, while doing nothing to resolve the issue. I lost DAYSS! Not hours, DAYS! Run away from this place, I have left as well. Also, all their phones are trash and always break a few months in, I'm done with them for good.

I have been a loyal T-MOBILE customer for over 10 years! They bend over backwards providing excellent customer service, affordable plans and great phones! They provide service and phones to my whole family now!

Last year Nov17 an unauthorized SIM card swaps has been done without my confirmation.same time unauthorized mobile transaction of $3400 from my account
It's been more than 1.5 months they are now blaming me that I am the who requested to swap the sim network
Person from the T mobile is Jislale

I use to be a Happy Sprint customer and T mobile pretty much bought Sprint out and have no choice to leave Sprint for T mobile. All my wife and I get is slooow service and not able to connect to our wifi after the switch over. T mobile lied about the 5g coverage (never had any problems with Sprint) and I feel like they're stealing from us. probably look in to a lawyer

I have a phone from Assurance wireless, and T-Mobile is the carrier. They install 3 apps and change my wallpaper a few times a day. Get a life and leave me alone! You should get a clue when I immediately uninstall! The worst company ever!

I pay every month for service that isnt working! That's ridiculous! It's dangerous to be without phone service in today's times, and it's unethical for MetroPCS to keep our money when our phone service isn't working. They really need to get it together. Otherwise, I'm moving on to a different phone company.

Even after turning in the equipment after the 1st month.They continue to bill you for that 1st month. I paid it only because I didn't want it to be on my credit. It buffered alot so it was not a good internet service for me.

I recently just spoke to Giezel of T-Mobile customer support and she was extremely understanding and helpful! From checking my plan/rate to making sure I was content with the billing situation, she was a pleasure to speak with. T-Mobile has some of the best customer service representatives I've spoken with. Thank you so much!

I have used 5G-Tmoble Internet service for about 6 months.
Last 2 months, the service has become too weak. The speed only got 25Mbps or lower.
- We call tech support at least 4 times within 2 weeks. All solutions I got were: "Turn off the power of the 5G Internet Box for 5 minutes" and turn it on.
- All explanations from them are the same and very ridiculous: I saw the technicians are working on your area, it will be fixed within 1 couple of days. However, the fact is after 2 weeks of complaining, NOTHING changed.
- Cannot make any reliable connection to my company, it forced me to go to the T-Mobile authorized store to cancel the service and by-the-way return the 5G box. The service person in the T-Mobile store instead of accepting my return, requested me to make a call to T-Mobile to cancel then she would take the returned 5G box. However, As soon as we made a call. The service person stated that: Her store manager was absent. So she asked us to go to another T-Mobile store to return the 5G box
- We had no other choice but to reach another T-Mobile store, but the Manager at the new T-Mobile Store again stated: sorry you have to ship your box through UPS service, he only politely printed me the UPS label.
I still have the screen capture of the very low download speed of this service as evidence.

Since Sunday May 28 I have been in contact with t mobile to port my phone numbers and unlock my paid off phones I have 3 2 were unlocked the other one had a error code and I was told it would be escalated to there back office and with in 72 hrs the phone would be unlocked I was on the phone with them for 3 1/2 hrs with not resolve. 72 hrs passed phone did not get unlocked I had to call back 2 hrs this time on the phone with them and I was told in 24 to 48 hrs phone would be unlocked today June 2 was the 48 hrs phone still not unlocked I called again waited on hold for over an hr just to talk to a supervisor and he tells me I need ur email address in order to resolve this issue. I have been a customer with t mobile for 14 years in good standing and this is how I am treated! Do not do service or business with them!

If I could give a zero rating I would, T-Mobile is the worse carrier I have ever had. I used to have Boost-mobile, even though it was slow at points, I was able to cancel my plan with no problem at all. I recently canceled my T-Mobile, 170 for two lanes and now they're charging me 370$ with no explanation or whatsoever. All I am trying to say is that never get T-mobile, it's a scam.

I come to agent in renton to upgrade the service plan and i asked them to confirm the payment plan 3 times and they confirmed. But when i receive the bill, it cost 50 dollars more. I came back there and they denied everthing. T mobile lie everything as long as they can get more line.

A total fraud. The charge for lines that we never ask for and phones that we never purchased and never have in our hands. They literally tell you in your face that they know that you didn't do it but is in your account so you have to pay it. The worst company in USA. It should be a plece where we can get some support against this consumers predators. Since we can not send them to a court for cost effectiveness they take advantage of people this way.

This is the worst company I've have ever done business with as far as customer service. I have called at least 10 times in last 4mo this and every time I call they send you to foreign country with someone reading a checklist that they apparently they don't know how to help for the issue you are calling but quick to upswell while your frustrated just dumb practice! After an hour or so of no help they ship next level which is another 30 mins and you got a 50-50 chance they will actually help fix problem till you ask for supervisor then Its oh how sorry they are and maybe your issue is addressed!?!?! If I ran my small company that way I would be out of business! It's so bad I will leaving with all my company's phone services to another carrier soon! Absolutely not the best of Puget sounds local companies embarrassment!

Jeff Fieck customer for 13 years

Cheap cell phone plans, but be careful not to exceed your minutes (but you can get a refund) - I pay $60/mo for 1500 anytime minutes (unlimited nights and weekends) and $20/mo for unlimited data on their 2.5G network. Pretty cheap compared to other cell phone plans. HOWEVER, T-Mobile (as far as I can tell) does not alert you when you are getting close to going over your minutes, so this is how they make money and screw you over. It's easy to spend $100 without even noticing it since extra minutes cost $. 35 each. If you do go over, you can claw back your lost money by upgrading your plan before the end of your billing cycle. This way, you end up spending only $10-$20 more and they refund your overage charges and the next month you can change your plan back to the cheaper option.

Worst thing in the world I would absolutely not recommend buying this piece of $#*!. It keeps on stopping and then the internet shuts Down. I can't evenconnect to the internet cause it's so bad i have to just use my data, now my tv in my room can connect, my playstation, my computer every thing in my house that need internet connection can connect to the internet. Please dont buy this worst thing In the world.

The worst service as; they charged me for calls overseas which I didn't have and technically I couldn't because my line had been limited for that!, they switched my plan to another one without any permission!, they don't accept me as their customer and customer service act was unprofessional and without proper proof! And and they overcharged me a month more and need to be an account! And numerous one by one to remind them that they are mistaking and got headache to prove yourself. I recommend not get headache don't switch to T-MOBILE.

I went to the Massillon T Mobile tonight and the girl working was very sweet! She had a customer before me and I could tell she really knows her job! It's hard to find good customer service anymore, but she was great!

Ever since Sprint has joined with TMobile the service has been awful. If I go to the store I have to wait atleast 15 to 30 minutes for help. The store is always packed. I have watched the manager leave a full store three times. Leaving young kids stuck with a room full of people. I tried to get a new phone. I was told I still owed on my phone plan. I literally just made a payment. My current phone won't hold a charge. I asked for a new charger atleast. I was told no. I've been with this company for a few years. It's definitely gone down hill. My service at my home is so bad I have to drive around the block to get a signal. My phone is crap. The customer service is crap. So much for highest speed and fastest anything. Run far! Do not go with TMobile.

I was promised 400 to switch. Never got it. I bought a phone for cash. Thought I was paid in full. NOPE for two years I must continue to pay. The stores LIE. In the fine print yor contract is rigged to get them more and more

I ordered a IPad 9 on Dec 28, they billed be $128.54 on Dec 30. I paid for second day Air, so delivery should have been Feb 1. I checked the tracking number and UPS had not received the package. I call TM's expert and he told me it was on back order and shipping could be delayed until mid March. So I ask to cancel. And for the next 19 days I called about 16 times spend at least 15 hours asking for help. On the 19th UPS still showed they had not received the Experts and Supervisors tried to tell me it had ship next day air on the 8th. One excuse after another. On the 20th I received a email from T-Mobile Care in forming me they had received my IPad and will refund my money at the next billing cycle. I'm switching back to Verizon wish I'd never left. Much better coverage for the same cost. I gave 1 star it will not allow 0. Save your self some pain and suffering avoid T-Moble.

I purchased a phone for 980.00 and the phone went bad and I had full insurance and they replace the phone with out same capability my phone had wireless charging the phone they gave me don't have wireless charging so I had the Phone for 5 minutes when I told them they told me that they would only give credit for 100.00 towards the right phone and if I don't like it we will give you 60.00 and take a walk and that came from a top supervision person. As soon as I can I will get rid of T-MOBILE.

Cecy Ramirez was more than willing to give me her name. Proud of crappy customer service she gives. We went in 10 till 8 so she didn't want to stay over her time to go home. So pretty much she said no to ensuring we asked help with. Plus she let me knew that the stores at the mall aren't corporate ones so they don't function the same. As I'm supposed to care! Which she said I should. As a company if you are putting your name on it you should care on the training you give. Plus corporate store was no help either so I don't know the difference. I was originally a sprint customer. How I miss sprint. T mobiles customer service is bad.