T-Mobile

Wife and I where with Sprint for 16+ years then had to move over to T-Mobile or another company. We looked around and T-Mobile seemed like the best. I was told by them, verbally, then in writing that my phone could not be used with the 4-5 G system. They said I could take my wife's phone and they would give her a IPhone 13 for $200 and I would get $35 for my phone but I had to mail it in via Post Office. We'll I spent the next 2 months disputing payments and didn't mall the phone in for the$35. I'm now being charged $600 ( $20) a month because I didn't mail in my old phone. If u go to T-Mobile be ready to be lied to, mislead, told different things. They will say and do whatever they have to do to make the sell. Call customer service? So may complaints they have to call you back in 1 1/2 hours. You do business with them, you have been warned. I also advise you get some KY Gel so it doesn't hurt as much when you get screwed over

When a website has no function to give them feedback, you know they really don't want to help you. There are numbers to call them--if you want to talk to a computer for 5 minutes before getting through to a human. I try to avoid interacting with T-Mobile because the website is so poorly designed--it took two days to update my credit card info.

We have the Home Internet. If you can use someone else its worth it. TMobile Support is always nice an kindly reads a script to get you off the phone. This company is the worst company i've ever dealt with. Do not let them give you a Nokia Gateway Router. TMobile cannot handle Home Internet Service.

I signed up for their internet. The device came in 2 days with a $35 activation fee but it never connected to the majority of my devices. There were no instructions provided. I spent hours attempting to connect my television. After I gave up I tried contacting t-mobile to return the device. It took them at least 2 hours and several emails to send me a return label. I returned the equipment for the company to tell me the $35 sign up fee was non refundable. Of course they didn't mention that until after they had their device back and they sent an e-mail that my refund would be $0.00.
What cowards!
I tried to contact them for a refund and was put through vigorous sign in attempts asking for me to log in through their app which I had deleted weeks prior. Finally get someone who attempts to help me and offers a prepaid gift card. Total crooks!

My problem with T-Mobile is they Suck. I waited at their store for help 3 times but the wait is so long you have to go an attend your other appointments. I've called 3 times and have waited over 45 for a customer service agent. All this waiting, just to pay my bill. Obviously now is a late payment. Don't let me start on the service on a brand new IPhone.! I wouldn't recommend this company and as soon as I finish paying my phone I'm switching to AT&T.

Contacted customer service and it was like talking to people that had no clue as to what I was saying. The told me to logon but will not accept information I was given the mobile store in Westport had no clue what they were doing given wrong passwords and had difficult retuning devices call customer service at the beginning and she knew what she was doing and said the plan was cancelled an pay a restock fee which I did have been calling billing and have no clue. Be ware they do not tell you everything

I have been a customer of Sprint for about 20 years. Now they're owned by T-Mobile. The warranty is a joke! The options for equipment repair involve putting the entire cost of a new phone on your credit card. No equipment replacement until this is done. All options involve sending your phone out for repair. What's the point of the warranty I'm paying for every month? Customer service cannot speak English and it's extremely noisy in their call center. T-Mobile takes advantage of their customers! Nearest service location 40 miles driving distance.

Purchase new phone, new line and made several attempts to return in person and phone with "cust. Care". 14 day in store purchase buyers remorse will not exclude holidays, or anything. They NEVER attempted to Help in any way on day 14, 15, 16, 17! On hold for ever, phone reps just say "our hands are tied" store says "our hands are tied". Right: but to screw over a new customer it is all hands on deck! Drop your line, ok Pay full price for the phone you do not need. A discount on a phone that you Don't need or want? Nope, all they can do is Upgrade + pay for half of the phone you do not need/want. Wow. They make you use your email to register phone so they can legally cover their asses by sending you documents not easily accessible during the sale. Only After the sale! Legally binding you yo get kicked in the you know what. Garbage service 100%

I recently went into the Auburn Branch very skeptical about switching Cell phone companies as I have been with my current carrier for several years. I was first met by Elijah at the counter who I found extremely pleasant and helpful in the research for my new phone. After a bit of confusion with a previous employee that dealt with my husband when we worked with his phone. I was ready to walk away but then Tammy was gracefully helpful in clearing up the confusion and helped in putting the deal together for my husband and my self on the new phone and hot spot. Thank you very much to both Tammy and Elijah for all of there help in making the switch very pleasant.

Fraudulent charges on our acct. We've been fighting a phone that was billed to us for two years. Finally switched providers and now they won't unlock one of our phones that's paid off. All over seas customer service. They repeat themselves over and over. You can never track down anyone you've already talked to. Minimum time on a call is an hour to try and fix an issue, then no issues are fixed. It's awful. Just don't do it.

Received final bill on 8-7-23, my check mailed to them on 8-8-23, T-mobile deposited check and funds removed from my account on 8-14-23. Another statement sent out on 8-7-23 with late payment of $1.50 added. Additional statement sent out on 8-11-23 from collection agency for amount of $50.00 without the $1.50 additional charge. Note that these statements were mailed out after receiving my payment.
Very poor record management. Would not ever deal with T-Mobile again for reasons like this.

A rep said they don't have same "courtesies" as Sprint and the bill is now considerably higher since the merge, which we were not informed about ahead of time. Customer service sucks in comparison to what Sprint had. Rarely have even one bar in major cities like San Francisco and Los Angeles. Service on apps is very slow. It's been terrible

I have been a customer since 2016, when it was Sprint first and lets just say, I miss Sprint. Tmobile charges for everything even help from customer service. This is my last month with them. They know nothing about Loyalty.

I was a sprint customer, and now that T-mobile has taken over the customer service has become trash. Every single time I go into the Chehalis office they are condescending jerks, acting they are something special and everyone else is beneath them because they've worked at T-mobile for 3 years. I have a college education and I am fluent in 3 different industrial trades, and have been using cell phones since you were in diapers. Don't act like you're better than me because you know the newest phone and can open a new line on someone's account. Get some calluses on your hands instead of your thumbs before you treat everyone on a higher pay scale like they're stupid. Switching to AT&T. Keeping my phone number isn't important enough to continue dealing with their BS.

Needs more staff, maybe training to be efficient. Waited almost 30 min to get a tumbler. There was an extra person who went inside the office and never came out seeing there are 4 people waiting to be served. Hello admin. This is for your info so you have better customer service.

First of all, coverage in California was not the best. But the free international data was such a big plus for me. Customer service picks up calls with little wait and resolves issues and concerns swiftly which is rare among other carriers these days. Will come back if I became unhappy with my new cheaper provider.

Be very aware that if you over pay upon closing your account they will NOT refund you no matter what. Was literally told they are going to keep my money after speaking with 6 different representatives.

Service area is horrible. Transferred to another provider. Getting transfer pins from their department that handles that takes at least an hour on hold. Spent 2 hours the first time. Pin they gave didn't work. Please use someone else!

$55 a month is reasonable but only once every 30 days as you agreed upon when you signed up! I made may & junes payment, but was disconnected 3 days later & charged $34 to reconnect. Paid my bill late with the late fee in July but they tried charging my card an extra 27.52 7 days later. Aug 7 i received an email stating 116.71 was due & calling customer service has been such a waste of time that I hope I never have to call again! Ck out how much time I spent on a worthless call!

1. They say you have a 15 day free trial
2. I returned the home hotspot within 7 days
3. They kept my subscription active instead of cancelling it to STEAL $50 from me.
4. T-mobile = thieves and con artists only out for money.
5. NEVER trust T-mobile.

This is the absolute worse customer service I have ever had to deal with. Quoted multiple different prices and then they tried to charge my bank account almost 500$ without any authorization! How is it possible they are even in business!

Phone carrier that has the most educated customer service reps out there. Always polite. Treats you with respect and compassion. Fixes any issue I have ever encountered over the years. Thanks T-Mobile!

This started about 18 months ago when a salesman lied to me about everything. Literally nothing he said was correct. Then their pathetic attempt to provide service. Well i had it and it sucks. It requires calling customer service for hours to at least get the working. But I'd always be back in 2 or 3 days. They should also teach proper English to the operators.