T-Mobile

In November, 2023, I took advantage of a T- mobile offer to add a 4th phone line and receive 3-4 free I-15 phone with trade-in. This was handled over the phone with a T-mobile customer service representative. We received 3 new I-15 phones and returned 3 trade in phones- 1 - I 12 Pro; 1- I-X; and 1- I-10. All were shipped through UPS between November 19-29 using the 3 boxes T-mobile provided. We received tracking information from UPS. When my February 2024 bill came in from T-mobile- it was $303.00 about $70.00 more than I was told it would be by the T-Mobile phone representative. After receiving my bill from T-mobile in February, I called customer service and spent a considerable amount of time on the phone with the T-mobile representative who looked through the records. She told me that apparently the problem was my trade in phone could not be located but she was able to find it and told me I would be credited for $60.00 on my next billing statement and the third trade-in phone would be credited to my account as well. When I received my March;2024 statement, my bill was even higher than the previous month to $330.00. Again, I called T-mobile customer service on 3/12/24 and spent a good amount of time with the representative who searched her system. She informed me their warehouse never received the third trade- in phone and they were unable to locate the the third phone. She informed me that she would put in a ticket for them to do a search for the phone. I explained the 3 phones were sent to T-mobile 4 months ago by UPS with tracking information. I am very concerned over this entire matter because the entire process of dealing with T-mobile customer service has been unreliable and I have received different information from each of the T-mobile customer representatives I have spoken with. It all seems very shady the way T-mobile is conducting business with their customers. To make things even more concerning about the way T-mobile does business with their customers, I found 57+ on line posts and customer complaints about T-mobile losing their trade in phone at the T-mobile warehouse. Apparently, T-mobile uses Assurant for their warehouse service. People who have been through the same thing I am going through with T-mobile say T-mobile has a scam going on. All I want is my third trade in phone to be credited and my account refunded for the last 4 months. From the very beginning things were done incorrectly with T-mobile from applying a trade in credit to the wrong phone line and the loss of a trade in phone. For anyone who wants to know more about T-mobile and their scam service going on- check out the on line posts- T-mobile lost my trade in and is not honoring trade credit!

TMobile SUCKS! I have been a customer for 17 yrs. EVERY TIME I call in to upgrade they always want you to ADD A LINE! I already have 5 lines, I mean how many lines does 1 person need?! The reps always SAY they appreciate your service but they NEVER show it. The supervisors are smart alecs and never try to make the customer happy. I am looking to go to a different carrier since the company I work for offers a discount cause you certainly won't get any discounts from T-Mobile.

Biggest scam going is the TMobile Internet Wifi Gateway. I committed to one unit. Service was good for about 10 days until I was throttled down to no internet service. In the meantime I had committed to 2 more units. Now I have 3. The newest 2 I never took out of the box because TMobile tech couldn't resolve tech issues and conceded I was in a bad "zone" despite their solicitations to me to the contrary. I returned all three of these "Gateways" by making clear to TMobile the units didn't work on my property. I got return authorizations and shipping labels from TMobile and went to FeDex on the same day to return them.
However... And in the meantime I was being charged for service while the units were unused and in transit to Texas. Took 10 days for the TMobile warehouse to acknowledge receipt... so I went into a new billing cycle with TMobile... 300 bucks plus. I was assured by their representative in Guatemala that she'd get to the bottom of these charges and get them removed. Never happened.
This TMobile outfit are a bunch of crooks. Pay everything by credit card and then dispute it as there is no resolve of issues calling them.

This company is horrible. Your bill changes every month. Most barely speak English and have no clue what is going on. So many regrets going with this company. Buyer please be aware.

Would not recommend. They are dishonest. They will promise 50.00 per month internet and then the bill will be different. A lot more than what they tell you will have to pay.

Unfortunately I've been with T-Mobile for over 8 years now and this is my story of recent times:

I've mentioned to quite a few T-Mobile reps over the last month that when I first joined T-Mobile the customer service was absolutely awful with promised calls back that never happened. Then they got better as time went on.

One thing for sure that I've noticed with this company over the last year is they promise to call you back and never do!

I'm still waiting for 2 calls to come back to me from a tech support rep and a supervisor. Both of these calls go back to September 6th and it its now September 30th.

I've never had a call back since, even though both promised to call me. 'Yes promised so whenever somebody at T-Mobile promises to call you back, I'll put a lot of money on the fact that they won't call you and your forgotten about once the phone call ends.'

I called up T-Mobile 3 days ago and a ticket was made up and I was told within 72 hours someone will get back to me and update me on the situation. Not only have I called about this issue 3 times within that time period, I even had a supervisor called Mary who promised she would call me back with results and once again I've never heard anything back from her since.

I've even texted them on the phone number where they get back to you and once again no one has ever gotten back to me. I'm done, enough is enough it's time to move on.

I would advise anybody out there to stay as far away from T-Mobile as possible.

I recently added two phones to my existing service. I was told by the local T-Mobile store that two accounts were made for the first two phones instead of one account which caused my bill to be higher. I was also told that I qualify for the one free phone promotion with a trade-in - however when I tried to turn-in the phone at the local store as directed by T-Mobile they refused to take the phone. First they refused to take the phone because the screen looked cracked but that was just the screen saver :) - the phone was in like new condition; when that didn't work the manager refused to give me credit for the trade-in because I missed the "two week deadline." That was the first time I heard about that requirement.
Everything T-Mobile promises you is verbal so you really have no recourse when there is a problem. My only recourse was to cancel the plan and pay $830 for the new phone or... keep the my plan and pay an extra $34 per month for two years.
Because of the bad customer service and false advertising I decided to pay off the $830 balance for the new phone and cancel my cell plan and internet service with T-Mobile.

This does not totally reflect on the local store or its personnel, but rather more wholly, the mess that is T-Mobile. First, let me say that I am a 20+ year T-Mobile service subscriber. Following my phone's demise, I have received contradictory information from the store and the main Customer Service (at least they tanked me for he. So here is the issue, my phone failed five days ago and I just got a replacement phone (yes three business days - five days total - crappy service at best, I can get a replacement credit card in a day!). Upon receiving the message that the equipment was received, I quickly (20 minutes) went to the store to get in the queue and "get up and running". Upon arrival, I was informed that the T-Mobile software was "down" with no indication of how long- again not the fault of the store or its employees, but a true indicator of the mess that is T-Mobile top to bottom, side to side - absolutely no leeway, no alternatives, no suggestions for someone who has been a loyal customer for 20+ years. Heretofore, I have never considered switching services, but no one really cared. My boss told me Verizon would have done it in a day!

I am tired am fed up my God man every time I finish paying for phones you guys hike up my phone bill my head hurts every month when I know I have to call them would I recommend my friends and family to put on speed shoes and run fast away from Tmobile this company wicked this company theif just since month I call Tmobile after I am gonna finish pay for two phones and take off a line and the woman a come tell me say a the same bill Tmobile a wicked avoid them criminal and I had to write this review fi warn people to stay away from Tmobile all they do is thief u dry they are the rat who steel the cheese open up your eyes it's about time we stand up am gonna try another company a from 2017 I have Tmobile and it ain't getting no better every month I have to call Customer Service Tmobile u need to change.

We had T Mobile service in Pennsylvania with no problems, however when we moved to Sussex County Delaware October 2021 we have had nothing biut problems my wife phone could not make it receive calls call I made were constantly dropped and our service was expensive
We had to get a land line
My advice stay away from T Mobile

I am so very tired of slow and unreliable Wi-Fi Almost every day we have to turn our gateway off to reboot it T-Mobile Wi-Fi is a joke. It is the slowest and most unreliable Wi-Fi we have ever had When you call them all they ever tell you is WE ARE WOKING ON TOWER This has been going on for years. How long it take We were told when we change to t-mobile we would have great service. I would like to know she is this ever going to happen. We have have Called them many times they are NO help at all

Went to t mobile in midtown yesterday for the wifi. Was so glad to see Rico was back. He hooked me up, always great doing business with him. The rest of the staff is also great. Thanks again Rico

This is buy far the worst phone company I've dealt worth over 15 years. Even with all the prepaid phones I've had over the years! T mobile sells your info at ever corner.

Worst svc ever, unlocked phones don't work on this carrier bc their phones barely work. Horrible customer svc, wasted over 25 hours of my life in the 2month time frame. RUN!

I have been using TMOBILE since the 90s and they have been great.
Sometimes I would think they would tell me about some of their offers since I have been a loyal customer for so long but when I ask they will take care of me. The customer service has been good, every once in a while I get someone that can not help but then I call back and get

I switched over to Tmobile after being with Verizon Wireless for years. I decided to switch over because they had a promotion allowing you to trade in your phone and also were giving Registered Nurses a discount which I loved! However, a few months ago I noticed my card was being double charged, two separate bill with two different amounts. I was very confused and called in to the customer service rep however, they were not understanding the issue and were of little help so I went into a store.
Long story short, the employees did some investigating and were able to find out when I signed up with Tmobile a year ago I used my card for autopay. The employee helping me used my card to set up another customers auto pay as well so that would explain the double billing. The employee apologized of his mistake and has been trying to help me resolve the issue. We added up the monthly bills my card was used for and a total of $1,000 was used to pay someone else bill.
This was obviously a big disappointment that this could even happen, but what has been the most frustrating is I have been battling with t-mobile customer service for a month to get my money back, they keep saying the will reimburse my account but it has not happened. They have taken no actions to make this right and no-one has reached out and apologized for this mistake. I will be switching carriers no doubt, but I am truly astonished by their customer service.

TMobile is AWEFUL! Their website, good luck! Their stores, you will need A LOT OF TIME and you will get NO SUPPORT! IDIOTS! AND their phone, omg WORSE that ANY I have EVER used! I have had them for years, but Lord they have went to $#*!! Read reviews and RUN AWAY!

I was a note 8 user with Metro, they don't offer deals, soooooo I switched to T-Mobile about 2 weeks ago. The sales person was super! Get asset to T-Mobile; the problem: I'm 74 years young, just had Eye surgery! The Phone is sooooo little; I called to get a larger phone; the Cost to change out is almost like a house or car payment for someone with a Fixed income! I wish I had known, I would have opted to pick up@ a local office to be able to see the phone; I'M NOT HAPPY #IJS

If you're thinking about getting T-Mobile's home internet plan, do NOT! I have had it for a few months now and it only works a QUARTER of the time. On good days I can easily get 60-80 mbps download but most of the time. It is less than 1. Right now as I am typing this, the download is 0.07 mbps. I use my phones data more than my wifi and I have basically given up on using my computer for work and school. It is a waste of time and money. The customer service is the WORST, too. I called about the problem SEVERAL times and get half-assed responses until I just have to hang up. I stayed on the phone once for an hour with a woman and she came to the conclusion that it was a hardware issue they have never encountered before. Load of bull, I said, but whatever. She said that they would call me back within 3 days to discuss getting a new modem. It has been 2 weeks now. $#*! company, $#*! service, $#*! $#*! $#*!. I beg of you PLEASE don't waste your money on this. Go to Spectrum instead, I know I am. I would rate it lower than one star if I could.

Plain and simple they lie and if you have a problem it never gets resolved. They string you along for hours and weeks and in the end they've given you nothing but a headache.

Since I started to use t mobile services they've put me in a situation that I was needed to contact them to resolve numerous customer care related problems!

They've made so many mistakes (not just a couple, but maybe about 10!) and it took hours (literally for 6 months being with them I've spent totally more than 40 hours of my life over the phone!
And extra money which I lost being with them - ( the first goal was to switch from ATT and Verizon to save money) at the end, I've lost hundreds of dollars,
I was with SImple mobile, ATT, Verizon - they never had so many miscommunicating stupid mistakes as T mobile!

Don't switch to T Mobile - SAVE YOUR money, time and health!

Horrible Wi-Fi, paid 100 bucks just for the Wi-Fi to disconnect from all of my devices every 5 10 minutes, always having to pay late fees because they don't know how to do their job and put me in the system, so I can't auto pay and get charged for being one day late or a couple hours late, to wrap it up, don't buy, Wi-Fi is soooo bad and extra charges to you because they don't know how to do thier job

I work for tmobile. And they still treat people like crap. They missed up on my bill foe the past 4 month. I complained for months never got fixed. The worst service and company ever!