T-Mobile

I do not recommend anybody use T-Mobile and if you do do not pay with the card they automatically put your card on auto pay and steal money from your card without your authorization then they make you go through a whole process and wait 48 hours to get your refund I do not recommend anybody to use T-Mobile internet service this is the worst company I've ever dealt with in my life I've never had my money taken or automatically put on auto pay and then they took my money before my bill was even due a whole week and they didn't even take the bill amount they took a random amount so if I was anybody reading this review this is a real person I have a real account with T-Mobile and I advise you not to pay them with a card if there's a T-Mobile around you go in and pay cash

My problem is when u make a payment arrangement it should be ur terms when u get paid. Not on t mobile terms. I feel u do that to get more money out of consumers.

I switched to T mobile back in October of 2022, could not get service at home. I had them specifically check to make sure they could provide service to my address and was told yes. When I could not get service at my home, I was put into what seemed like a never ending loop with customer service. Finally, they admitted they could not service my home address and I was able to cancel my service and was supposed to get a complete refund since it was not anything on my end. I kept getting bills and called several times which took over an hour each time.
Here it is July of 2023 and I happen to look at one of my credit cards and see where T Mobile since June 2023 has started charging my credit card 105.84. I immediately called my credit card and put in a dispute, and then called T Mobile, who kept me on hold forever and then when someone does come on the line they have one excuse after another of why it is taking so long to reverse the charges they had no business charging me and then the customer service rep said I needed to close my active account and she would do that after crediting me back for the two charges of 105.84. I sat on hold again off an on for a total of 25 minutes, and finally when she came back on she said her computer was running slow and she needed to keep me on hold. I asked why I needed to close an account again that I closed back in October of 2022, she had no answer of course. Then she hung up on me. I am not calling them back but if they keep trying to put charges through and do not credit my account I will be contacting the attorney general. Do not do business with them.

There are almost no words to explain my experience with your 'combined' organization. It started 8 hours ago, and right now at 6pm at night, I am still on hold. Mid day all I could do is laugh, by early evening that turned to tears, begging for someone to just help me.

I started my day at 10am my the closest Tmobile store (120th and Dodge). I was informed I wasn't a delegate. So I left, had my husband add me, and then returned back to the store, to get back 'in line'. After 45 minutes I was informed I had to go to the Apple store. I left, and spent the next 2 hours at the Apple store, only to be told I had "assurant' and to go back to Tmobile. I returned to Tmobile and was told they are not a 'tech store' and to call another store. I called, and was told I needed to submit a claim on line. I went on line, and was informed I needed to call. I called and was transferred to 5 people, repeating my story each time. Assurant to Tmobile... This is UNBELIEVABLE. I'm still on hold

Updated a phone through T-MOBILE. The upgrade included trading my iPhone 11 for an iPhone 13pro max- NO RECEIPT WAS EVER PROVIDED at store or at my T-Mobile online account. When I finally obtained a receipt through multiple attempts through phone customer service, the sales price on the new phone was a much higher price than the one offered/agreed at store. (the trade was part of a promotion). Deceptive & Misleading way of doing business.
It is unreal how large business are still allowed to do this without any penalties.
BEWARE OF T-MOBILE phone upgrades & promotional offers!

The best customer service that I've come across that's why I'm a loyal customer for 8 years and I will never change T-Mobile it's the best around it provides me with all I need at a fair cause and it's reliable thank you T-Mobile

Always drops calls
Internet is horrible
Customer service is zero help to make issues right
They did not take care of an accessory that was added to my account

I've been using TM for about 6 months now and have had no issues with them. I made my first phone purchase with them and they were very helpful and friendly.

For three days i was trying to speak to someone about activating my phone. I was told that there was ethic diversity in the tech department, but kept getting put in a que in the same building in the philipines, not once was i transferred to someone, anyone that spoke english as a first language. Not once did i get a german accent, nor an indian save not one austrailian accent, but definitly the same building in the philipines. No offense, just the fact of the matter. Its crazy how if you press to speak in spanish you get someone that speaks spanish as their first language, but english, its just not that way. And people that speak 3 or more tongues might be smarter than me, but it doesnt make it correct or acceptable that i have had to call for three hours to get a rep that spoke and understood propperly enough to get this task accomplished. I miss verizon and their ineptitude already.

Aaron is so good at what he does! I love his technical ability & his Customer Satisfaction. He is very compassionate & capable!
He makes being a T-Mobile customer easy.

I was on a buisness trip in another country and they suddenly cut my service not allowing me to make calls. One entire day. As I write this I have been on hold for an hour and a half.

The front end agents have no adequate knowledge but they kill your time. They put you on the ad to get help. After 30 minutes, I hung up with no help.

BY FAR one of THE WORST EXPERIENCES EVER! Their service SUCKS, their connectivity SUCKS, They are thieves. One of my worst EVER mistakes was switching over from Verizon I. DO NOT USE THEM! They suck so bad I canceled after 3 months. THEY KEPT MY PROMOTIONAL CREDIT Totally DISGUSTED!

WORST PHONE COMPANY I HAVE EVER HAD. OVERCHARGED ME FOR MONTHS ON A SECONDARY LINE THAT I HAD CANCELLED. ONLY AGREED TO "REIMBURSE" ME FOR 90 DAYS WORTH OF THE OVERPAYMENT. THEN I JUST WAITED 6 MONTHS FOR REIMBURSEMENT ONLY FOR THEM TO TELL ME I NEEDED TO REMEMBER A PIN TO THE ACCOUNT THAT I CLOSED 6 MONTHS AGO. I TOLD THEM I WOULD RUN THROUGH POSSIBLE PINS, AND THEY EVENTUALLY SAID NO MORE. THEN WHEN I GOT ON THE PHONE WITH A MANAGER, HE WAS RUDE AND ASSUMPTIOUS. TOLD ME HE COULD NOT HELP ME WITH THE ACCOUNT, EVEN THOUGH I WAS PROMISED A REIMBURSEMENT FOR THEIR MISTAKE 6 MONTHS AGO. I HIGHLY RECOMMEND ANYONE WHO HAS THE OPTION TO: STAY AWAY FROM TMOBILE! THEY ARE MONEY-HUNGRY VULTURES.

I have been with T-Mobile for yrs, never had a complaint till now. Back at the end of July my husband and I went to get new phones. My husband got the new Samsung and I pre ordered the fold (which didn't drop till 8/11) we also got all the accessories for both. On 8/1 my husband's phone and all the accessories came in. On 8/11 I went into my tmobile app to see when they were going to send my fold. It said completed 8/1. So I called tmobile, the person I talked to was confused also. It showed phone delivered, but had no esm number or any identifying information on the phone. I was told a ticket would go in and I would be reached put to in the next 5 to 7 days. On the 8th day I reached out again. Spent an hour on hold while they were trying to figure stuff out. Finally got on the phone with a supervisor who told me to he honest no one had even looked into my ticket. Mind you while they are investigating they are holding my 750 deposit and I can even go get a new one. Here I am still waiting for someone to contact me on this issue and still nothing. Beyond upset with how this whole situation is being handled.

onlysidekick.com = SCAM - I order a screen protector and a booster which is to boost a signal on my sidekick phone

I got NO order number/ NO confirmation #/ it been almost 3 weeks and still NOTHING.

I sent them email and no reply, talk to them on live chat, they ignore me after telling me that my order is still in the shipping department(yea right ok.)

DON'T ORDER FROM THIS SITE! I'm mad and frustrated

I purchased a router that was on sale through t-mobile.com. 2 weeks later I was wondering what the hell was taking so long, so I called them. Apparently they cancelled the order without notifying me, because I did not answer a confirmation phone call they never told me was coming. The CS rep on the phone told me they no longer carry the item, so I am out of luck. I have never even heard of a company calling the customer to confirm a purchase, much less cancelling the order outright without notice because someone didn't answer. The order was only 35 dollars, not kidding. If they were going to call they could have just said at the time of my order, "You are going to get a call". I am upset that 2 weeks later I do not have my router and have to go about paying more and waiting all over again to get it. I feel that this company has cost me time, and time is money, so they have cost me money. I feel they should have gone to extreme lengths to compensate me for their extremely poor handling of the matter. There is absolutely no excuse for their behavior here. I feel that this is a very poor company who does not give a damn about me or my business, and I will literally go out of my way to do everything I can over the course of my life from here on out to make sure that this company fails. This company is pure garbage and should not be allowed to ever offer retail services in the United States.

After over ten years with the company, I decided to upgrade, and add a few additional lines and it went downhill from there. It took over 10 calls to different regions to finally have my correct plan as agreed.
First, it appears that getting the new lines important than my satisfaction.
It seems the Richmond, VA-based office was trying to undercut the package deal created by the international center.
When I called to make sure that the plan agreed to was in place, after I waited for over two weeks from when T-Mobile sent out the incorrect telephone, a manager (Expert) as they claimed came on line and wanted me to accept a plan that I never agreed to, and told me that they were incorrect and that he would have his manager call me after I told him that as long as he wasn't the owner, there is someone over him.
I am still waiting, but credit to the international office that sometimes gives poor reviews for some who may have personal issues with these out of the U.S. calls, the issue was resolved
It is a long story, and you do not need to read my gripe. However, I am still with them, and they are good if you only if you don't have to call them for a few things. As a result, I took off one star for simply poor customer service.

My experience with T Mobile the worst company that I have dealt with in my 76 years. I went.to the Mechanicsville Va store and got the internet gateway to try for 15 days
I could not get a good signal to far from tower. I took it back 4 days later and was told we won't take it back and to drive another 30 minutes to another store where they took it back. That's only the beginning I started getting charged 55.00
A month for 2 months on credit card.I called and they said they would take care of it. I called again two weeks later and they said it would be taken care of
I called again and sorry.it would be taken care of and today I get a collections notice for 110.00
I called again and asked to speak to manage and got no satisfaction. I just filed a complaint with the Attorney General Office,BBB and FCC to have this removed from my credit report. I will never go near a t Mobile office again
Ps I received a bill for 95.33 for equipment. I received a email from Marty ceo of the response team telling I returned the equipment on 11/16/23 and not on 10/16/23 and he would offer to erase the 95.33 if The claim was over. I sent the receipt for the return showing 10/16 now that's the ceo of the response team can't even get it right. I made him a offer to have bills showing zero balance and a letter from the so called non collections company alliance saying zero balance is owed.
Sent from my Galaxy

There's a lot of hide fee if you have a question about your bill they Charge you a $10 support fee Which they don't tell you about Try to give you a free Items which you end up paying for it in and I told them that I didn't want My bill is set up on auto draft and it's a different amount every month Definitely wouldn't recommend

I loathe trying to talk or text with any of the T-Mobile "experts" (they call them) I am chronically having to decipher what they are trying to say. The T-Mobile service is OK, not bad not stellar...but the customer service is like a trip to Dante's Inferno. I have wasted at least 2 hours in the past 2 days just trying to order and track a new iphone (which I spent $1399 for) No promotions for me, of course. The worst part is the communications. I feel I am constantly talking with someone who is not a native english speaker and I have a hard time deciphering what they are actually trying to tell me. For instance - this comment was made on text when I asked what the delivery date will be for my phone "the estimated date that your order will be delivered is on 11/19 and 11/20 and once it is ready to shipped to extend my help I will be reaching you for you to be updated." What in the WORLD does this mean? OMG SO I am not a happy T-Mobile customer - of 3 years. But to be fair customer service seems to be a lost art with every company.

I have not received text messages for over 5 days on my samsung s21 ultra 5. TMOBILE, LIES about getting help of a new phone, they will get you another phone for another monthly payment as you still pay on the phone that doesn't work. I have been with them for over 7 yrs, i will be changing. I have spent over 24 hours trying to figure out why phone won't work and tmobile with samsung have no answers, but I am not the only one not to receive text messages. If you google the phone you will see the thousands of people who have this issue and yet neither parties will admit to the issue. REALLY? AFTER ALL THE LIES TMOBILE C/S TOLD ME, I WILL BE GOING TO ANOTHER CARRIER... THEY ARE JUST ABOUT MONEY!

When my six year old misplaced a cell phone we called to suspend the service. We simply use it for internet during long drives. We called to suspend when he lost the phone only to find out that they will suspend the account but you still pay the full amount, WHAT A JOKE! In order to not pay for it you must cancel the line so that you loose your phone number and if you find it and want to get a new number you have to pay the sign up fees again, GOOD BYE T-MOBILE We are changing back to Verizon or going to AT&T Service is spotty to begin with!