T-Mobile

My husband applied for two lines and two a14's. He paid the taxes and had the phones sent to us. We decided to have our package sent to our local ups store. When we was supposed to receive the package we was told that tmobile put a hold on it at one of the ups center at a neighboring county. We called all day to try to find our package. Several times we was told that the package would come to our nearest ups store. Then finally was told that the package had been returned to tmobile. They stated that they can't refund our money until they get the phones back. One rep Cherry told us that we can go to a nearest tmobile store and pay taxes and get our phones. Well we drive about 35 miles just to find out that a tmobile store cannot supply us with the phones we wanted, because our balance was not at zero. So I called tmobile customer service and asked to speak to a manager. Again the manager told us that he couldn't send out two phones to us until he got the other ones back and our money was refunded which could take seven to ten business days.
I told the manager that I would not pay another tax and surcharges for two more phones. He was not trying to help it felt like he was taking advantage of us so I told him to cancel our account and send my hard earned money back to me and we would find another phone company. He told me that was up to me, and he said do whatever I thought I needed to do. I really suggest Noone to get T-Mobile service they suck.

I start my service with sprint over 3 years T-Mobile take over I don't know how they do it to change services I didn't ask I find out they over charge me over 30 dollars for services I didn't ask, I call them they tell me they can't go the far they offer me 90 dollars I over pay more then 2k overtime. Please T-Mobile customer check your account I will not be surprised the they doing the same thing to you.

I was initially interested in the Essentials 55 plan for $40/month with auto bill pay. The sales representative showed me, in writing, how I could get many more features, plus a free phone, for $55/month (via monthly reduction of the cost of the phone for 24 months), with the Go5G 55 plan. After signing up for the more costly plan, I learned that some of the features I had been promised were not included in that plan; they were only available on the Go5G Plus 55 plan, which would cost $70/month. I went back to the retail store three times, spoke with the sales rep and the store manager, who both assured me they would "fix" the problem. I later found out they had changed my plan to Go5G Plus 55 without my permission. I than phoned T-Mobile and spoke with two individuals (one being a manager) and was told the only thing they could do for me was to switch me back to the Go5G 55 plan, without the previously promised features. I have not been using T-Mobile long enough to comment on the wireless service.

I have been with Sprint for 20+ years now T-Mobile. I was shopping to see if I should switch to ATT with my wife's legacy plan or have her move with me on my Sprint legacy plan. I called the T-Mobile customer services line as I was shopping for rates they told me that I would get a 20% discount if I went to a different plan and I could add my wife. They send me a link I fill out the information. T-Mobile sent me an email to call they confirmed it's 15%. As I was ready to switch the contract, I double-checked I called the number again *******296, and yet again they said yes it's 15% and I am eligible for it. After they switched me to a more expensive plan there was no 15% discount, I called them and they said they apologized but I am not eligible for the 15% discount. I have spent hours on the phone they refused to pull the recording and listen to it to honor what they told me twice. I am currently looking to leave T-Mobile as it has been a nightmare for me since they bought Sprint. I highly recommend you do not do business with companies that do not honor their words especially when you have been with them for 20 years. I am looking to exit my contract with them and sign up with a different carrier. Haresh P.

Tried to push the crappiest phone on me as though they are emptying stock... also tried pushing the most expensive plan on me no matter how clearly I requested the basics!

I was with T-Mobile for exactly a month every 4 days I had to call India to get my phone reset I will take care of this I'm sorry this happens three days later it happens again T-Mobile did not work in my area at all I was given a promotional phone paid all my bills paid my activation fees almost a month after I canceled it and went to AT&T they sucked $331 out of my account apparently the promotional phone is only promotional if the phone works if the phone don't work you got to pay for it stay as far away from T-Mobile as you can it is nothing but a ripoff you'd be better off with two coconuts and a string

I brought a fold 4 which as you know this is almost a 2000 dollar phone. The first phone the screen went bad so they replaced the phone with a REFURBISHED fold 4, which I didn't want so now here I go again now the ohone has a WHITE LINE GOING ACROSS IT and they rolling me it's nothing that they can do I have to use my insurance to replace it. No you gave me this piece of crap now you trying to push it on me to pay more MONEY for this phone! I ve been with TMOBILE over 20 YEARS and never have I had any issues but this is UNACCEPTABLE! IM REALLY THINKING ABOUT CHANGING CARRIER after a 20 year relationship with them I always thought they where the BEST PHONE CARRIER but this is NOT good service.fyi I can not take a photo for the LINE WILL NOT SHOW

I purchased a phone right before Christmas. This phone now doesn't work. Took it back to the location where I purchased it ( FM 78 in San Antonio, TX). The young man told me that the phone is defective. At this point I asked why would you sale defective phones. He told me to take it up with Motorola. I hit the ceiling. I did not. Purchase it from Motorola I purchased here. He called his self doing a check and re set the system. As he was doing this he preceded to tell me it's not going to work because the phone is defective people in my family has this phone and it's no good.
I call 800 and got absolutely no where. Basically they order another phone for me to get a text from T-Mobile this morning saying the phone is on backorder.
They have absolutely no remedy for this.
The best he could offer was to go to the store and get another sim card. I was like why would I do that if the phone is defective. Basically all solutions given would benefit T-Mobile nothing would benefit me
I had to use another phone to call 911 yesterday for my 91 year old Mother. I have to be at work without a phone tomorrow. Yet they have no solution. He finally suggested that I buy another phone. I was pissed. Sir if I buy another phone I promise you it would not be from T-Mobile... He abruptly ended the call... If they gave me a free phone and free service I wouldn't take it. Only gave a star to make this post

We had Sprint for over 15 years and we moved up to the top of the mountain. The service was not good, but Sprint gave us a booster and then it worked great for 8 years. THEN all of a sudden T-mobile decides to buy out Sprint. Now supposedly the Spring booster is not compatable with T-Modile service.
I Called probably 6-7 times and finally got a booster from T-Mobile. Then they sent me an extra one. So I installed the first booster and the phone service was good for about 2 months. The booster then started showing one blinking green, 2 solid green and 1 amber like and the service was one bar or not at all. Then I installed the second booster thinking something may have gone wrong with the first one. It worked good - all green for about one month and then the same blinking green, 2 solids and 1 amber came up again. Again no service. I tried calling T-Mobile and finally got transferred to a IT rep. He told me there was nothing they could do for me until they built another tower. IT MAKES NO SENSE! Why could Sprint give me a booster that worked great but T-Mobile can't. I am so frustrated.

On Black Friday 2022. I was given a manager approved deal for $800 off the new Samsung 22. When I did not receive it, I notified them about it. Customer service gave me $400 then told me I had to get the rest from the manager (Alexandro, 3550 S General Bruce Dr Suite 100, Temple, TX *******) who approved the deal. Well, he admitted his wrong at our initial meeting and stated the problem would be fixed, and that he would contact me. However; he tried to ghost me. When I finally got in touch with him he stated, he literality reverse everything that he had initially told me, and said that he couldn't do anything about it and stated that I should be happy with what the $400 dollars I received. I called customer service and told them exactly what he told me. They told me that they would contact him and then contact me within seven days. Its be almost too months. They all are liars. I was conned out of paying $400 extra dollars more for this phone, which I would have never paid for had they had been honest when they sold it to me. They keep saying that there was a promotional deal to get $800 dollars off the phone with an additional line, but that is a lie. In the initial call about the problem the customer service women admitted that she checked and there was no promotion of that kind on BF-2022.But now, she saying that there was a promotion. She lied too. They can't produce any proof that so called "promotion" existed at that time. Liars.

We have been loyal T-Mobile customers and actually referred 5 friends to switch. We called to ask why T-Mobile gave such generous benefits to new customers but didn't extend the same courtesy to existing patrons. We were told that if we upgraded from Magenta to Magenta +, they had a current promotion that would give us up to $1000 trade-in on our existing phone. We immediately upgraded and when we asked to select new phone models, we were told, 'No, you have to wait until Dec 12th to buy the phones'. I called back on Dec 12th and were told the phone offer had expired even though our plan had been upgraded from the date of the initial inquiry. We decided to go into a store and get an explanation. T-Mobile records all conversations so there was a trail of our interaction and even though they saw we (in good faith) upgraded within the offer dates, they would NOT honor the promotion. They said their customer service rep made a mistake but they refused to do anything for us, incredibly dishonest. Clearly they feel no loyalty.

Ironically, this is the text sent to us from T-Mobile after we were told the phone promotion was over …

Thank you for contacting T-Mobile. This message is a summary of our conversation. Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me. Thanks for being a part of T-Mobile, America's leader in 5G coverage. - *******@T-Mobile It was my pleasure to assist you.

Very unhappy with this tmobile/Sprint merger. I'm a sprint customer that got a galaxy tab a tablet from sprint 2 1/2 yrs ago for free to open a new line on a promotion deal. Love this tablet but since tmobile took over my tablet is not 5g compatible so it does not work very well anymore. It has 64gb memory. Half of the galaxy tablets that tmobile has is only 32gb and the only one they offer for free is the a7 lite which is only 32gb and much smaller. It's not my fault these 2 companies merged but tmobile could care less and they want me to BUY the $669 s7 tablet which is compatible with what I have. They won't even consider giving it to me at half price or anything. So I'm stuck. I either buy a new one at whole price or I keep paying $28 a month for tablet service that barely works with my tablet and reminds me of dial up internet. Shame on you tmobile for treating people especially new customers badly this way. I'm not someone who buys new technology every year to stay with the new fad but I am an older lady that is on social security and just likes to play games. This is why I switched from att to sprint because they didn't care either. Sprint why did you go

Been a customer for 12 years, they extend an offer to us for $105 (4 phones included). We were paying $120. They told us they were able to give us this rate and appreciated us being a customer for 12 years. We just had to cancel other line. Well, we've been given the run around the last month and half. They told us 2x that the issue was resolved and we'd see the changed reflected in our bill a couple weeks later. Bill ended up being $230 a month. Nothing changed. We've been given the round around about 10x with the customer service people. Now that we do not want this deal and are going to return phones, and frankly are going to go somewhere else if this matter isn't resolved, they say it is past the 20 day grace period. If they didn't give us the run around, it wouldn't have been. Now they sent us to collections as the matter is trying to get resolved. We asked them to review all recordings, as they let you know every one is, but somehow cannot locate our conversations? Customer of 12 years and they treat you like trash! Selling my t-mobile stock too.

I have NEVER seen a company who can truly care less about Customer Service and Satisfication... Due to the way I was treated when contacting customer service I will be cancelling both my accounts and make sure EVERYONE I know does too! I will also be filing a formal complaint with the BBB

They have $#*!ty customer service, this is the 2nd junk phone I purchased and now they want a signature before they send the phone after they already charged my account

I NEVER HAVE SERVICE AND IM NOT EVEN EXAGGERATING. I am using my man's hotspot to post this because my service never works! I have to have Wi-Fi for my brand new iPhone to work. Going back to Verizon. T-Mobile is a rip off. Idk what I'm paying, honestly.

I would like to give an accommodation to Jeff, at T mobile/Parham Road/Henrico County Va
I always receive excellent customer service from him, he's an asset to the T Mobile company! I have referred him to many!

She was so helpful and I wanted to write a review for her. She spent alot of time helping me and she was not only helpful but kind and thoughtful. Thank you.

So we were TMobile forced we had Sprint 2.5 years ago T Mobile forced us to change phones and go from sprint Sim to T Mobile Sim cards our phones were CDMA capable and with T Mobile that's a no go. Fast forward to current year and day T Mobile has yet again messed up the phone number on a business mobile number when my number was ported out of Verizon it got messed up 20yrs ago so when T Mobile forced the phone Sim change it took 5 months to get it fixed last night Julio from T Mobile CEO office called me about my number he says we know you have 2 more phones and internet on your account but coverage is your phone issue really I have like 7 lines and my number is coverage issue? How dumb do you think I am

Was sold an international plan that I was told I would have 5g alongside other benefits for a 3 week long trip I was taking, but once arriving I had 2g and NONE of the other benefits. I spent hours and hours and HOURS trying to get wifi and this was after having already spent 2 hours on phone with reps because they also gave me the wrong bill due date. Spent at least 2 more hours on the phone with reps trying to fix my connection when none of them thought to check my actual plan and the day before I left to go home I was told only by a supervisor (after demanding to speak to one) that I needed a $5.00 "pass" (on top of the 90/monthly international charge) in order to get 5g and all the benefits the sales rep initially told me I'd have. In the end the supervisor did take $30.00 off my bill and assured me when I paid it that that was it and that was the only charge I would have to pay only to find out 2 weeks after I paid that bill that I would be served a $12.81 charge for dates my phone was not even active with them. So on top of all this the bill they told me I had (90.00) was actually $112.81 but they just conveniently left that out.
Go with any other cell phone provider- hell, strap some wires to a a f*%$ing rock and PRAY and you'll still have a better service provider than T-mobile. Never again.

I had call t mobile 3 days talk to manager managers all 3 days they said they would call me back and did so I call back ask to speak to manager over there head they said I can't and they can't they will send them a email it will take a week for them to get back t mobile have made my address public this is not kool I have someone trying to kill me and now t mobile has help them find me I ask t mobile to take my address down they said they can't they make everybody address public this not kool I have the police involved now

My husband and I switched our phones from T-mobile to AT&T last year and we continued to be charged by T-mobile. I called in November 2022 to make sure that our account was closed and was told that an investigation would be done to look into why the account had not been closed and that we would be contacted regarding the outcome of the investigation. With the craziness of the holidays, I did not think to follow up. We found out that we were still being charged by T-mobile so I called again in February to find out what was going on and was told that an investigation had never been done, and that our account had not been closed. After that conversation, I was told that we would receive some sort of refund and that we would get a final bill that included whatever we owed on the devices that we still had payments on. We got our final bill for like $13 that we assumed had the refund and the final amounts that were due on the decives. After we received the initial final bill, we received 2 more additional final bills. When I called yet again, I was told that no refund would be issued, that the charges were valid, and the 2 additional charges we got after the initial final bill had been sent, they made "adjustments" that resulted in the additional charges. I could not get a straight answer from them as to why the final bill we initially received was not correct. I understand why my friends and family members left T-mobile and just reaffirmed when we left.

I canceled my account with T-Mobile over a month ago. Recently got charged again by T-Mobile due to an active line on the account I was gifted but never used... so I called customer service. They said they could not access my account without a pin/acct #, but did confirm that the account said "closed" on it. We got charged again... My wife went into a T-Mobile store to see what was going on and they explained the extra line was still active, but since she was not the owner of the account, I just needed to call in and request that it be fully closed. So I called again... same thing... no pin/account # so they can't verify my account. They could also not send a temp pin to my phone number because that number is now with my new provider. I offered my birthday/email/all phone numbers on the account/SSN... but no they could not cancel the live number. The manager I spoke with went by "Kath" whom put no effort into rectifying the situation outside of asking me to guess the pin number I set years ago. Worst customer service experience of my life. This place needs help.