T-Mobile

I had a home internet service from T-Mobile, and due to poor service I requested to close my account in September 2022 and returned the equipment and received a confirmation mail for the same.
T-Mobile did not close my account and held it active for the next few months and billed me for October 2022 and November 2022 for $50& $48.18, for which $50 was cleared due to auto payment and the bill for November was sent to collection agency for non payment even when my auto payment was still intact.
I could not login to my account in the month of October 2022 as my account was closed, and the only way I could contact was through customer support, who assured me that my payment of $50 for October 2022 would be refunded and the balance payment for November 2022 of $48.18 which was sent to collection agency for non payment inspite of my auto payment still intact.
Now the T-Mobile agent that I spoke to today refused to listen to me and said that I need to make the payment and that my account was only deactivated on December 4th 2022, when I returned their equipment in September 24th 2022 and had no internet connection for October and November 2022.
Big Big cheaters, Kindly do not take T -Mobile connections.

On August 31st, 2023, when I was about to pay my regular monthly charge for T-Mobile service, to my surprise I discovered an extra charge on an amount $236.99. I called customer service and was explained by the offshore representative, that the charge came from Assurant (insurance company). I recently had a claim with Assurant, and they replaced one of the phones on my plan. Together with T-Mobile representative we contacted Assurant and they admitted that they failed to send me a return label and would do it right away. T-Mobile representative told me not to pay that extra charge and personally conducted a calculation and gave me a new amount to pay, he stated that the extra charge would be on hold. On September 19th (I already shipped the defective phone back to Assurant) I received an automated phone call from T-Mobile stating that my services were about to be suspended. I called again and a supervisor explained to me that previous hold expired, and he would create a new dispute and would call me on Friday September 29th. But he insisted that I shouldn't worry, and my service will remain intact. Today on September 21st my service is suspended. I called again and was transferred to the supervisor. First thing he told me was "F**k you" and then for five minutes he was saying that he has never said it and after that, he stated that he didn't mean it. He then stated that I needed to pay around $700 immediately. Today I open a complaint ******* within T-Mobile. But I already know T-Mobile will lose my complaint by the end of today.

WHAT A DISHONEST PHONE COMPANY! Called T-Monbile *******997) on 12/14/21 at 11:36 AM. Rico answered and gave me a quote for 3 lines (unlimited text, talk, & data) on New Senior 55+ Promotion. 3 lines for $90 per month total (including all fees and taxes) & 3 iPhone 13 phones for no charge if we turned in our IPhone Xr. There was one additional charge of $5 per line for phone protection. NO CONTRACT REQUIRED. Good Deal. Placed my order, the confirmation number was **************. When I received my contract by e-mail, the monthly charge was $284.01 PER MONTH FOR 30 MONTHS.
I called to protest the change in charges and was switched from Roman to Martin to Erica (ID#*******), to Ren (ID#*******) who each quoted a different number that they thought I might pay. After 1:34 minutes on the phone without anyone being able to send me a corrected contract, I cancelled the order. Ren advised that T-Mobile would not accept cancellation and I advised that I had cancelled the order and did not care whether they would accept it or not. My cancellation call was within 2 hours of the placement phone call. My initial call to obtain a quote was at 11:36 AM on 12/14/21. My call to cancel was at 12:22 PM on 12/14/21.
Please contact me if you have any questions or would like to have more details about T-Mobiles dishonest dealings. I would have rated the a "zero" if this site would have allowed.

On 6/28/2022 I called Sprint which we have been with since 2006.

I was told that now they are T Mobile and it is time to change phones over and did they have a deal for me. They offered to change all 6 of my phones for free. I would get credit every month on my bill. I was assured my bill would stay the same.
We decided to turn in just 5 phones since my husband was happy with his iphone SE

I was told that I know you love your device but the upgrade is NECESSARY because your device WILL NOT WORK on the network due to the phasing out of older technologies.

Get up to $1000 off a new iphone 13 pro, 13 pro max, iphone mini when you upgrade via IB and trade in an eligible phone which they assured me that all 5 were eligible

After we paid a total of $192.67 in taxes, we received our new phones, They sent us 5 boxes to put in the old phones. All phones were fully charged and cleaned off and in Very good condition. All working and with no scratches or broken glass. (We always cover our phones with tempered glass.)

5855 traded in iphone 11 pro max and got a iphone 13 pro max
6309 traded in a iphone 11 and got a iphone 13
6028 traded in a Samsung Galaxy S10 SE for Samsung Galaxy S22

6840 traded in a iphone 8 plus and got an iphone 13 pro
9443 traded in a iphone 7 and got a iphone 13
I have been calling every month to ask when we would be receiving our credit. Every person I chatted with or talked to assured me the warehouse had not received our phones. Finally 3 months later we got our credit for 2 phones.

I just found out this week, February 6th, after 7 months of contacting t mobile that they were not giving credit for 3 of the phones because they were not in working condition. I think they should have had to prove that these phones were damaged in some way instead of taking their word for it. I should have taken a picture of all the phones before I sent them. Boy I am way too trustworthy and very gullible.

I wish we had turned in the 2 older phones and kept the 3 newer ones instead of turning in 5 phones. I am sure they resold our phones and made a bundle. So frustrating.

Our free phones are now costing us $4700 minus $1600 credit. $3,100 they got from us with this fake promotion.

Do not fall for this scam.

Where to start... 3 years ago someone pretending to be me called t mobile and cancelled my business line. 10 minutes later i contacted t mobile and they could not get my phone number back. It cost me thousands of dollars. I was not offered anything for my troubles. Less than 2 years ago an employee marked the wrong IMEI number for a warrantied phone. This resulted in my service being shut off multiple times a week for 10 months. After spending over 100 hours on the phone a single employee figured out the issue and took care of it. I was not offered anything for my troubles Now for the last 8 months my service has not worked. I never get calls. I cant make calls majority of the time. The internet, maps, music etc never work because of it. Ive been calling for a supervisor since February only to be offered supervisor call backs. Ive never once received a call back as promised, because they cant get through to me. Ive sent hundreds of screen shots that confirm my service issues. Ive seen the local store manager who confirmed my cell line has issues. Ive had customers even write letters to tmobile about how they cannot get ahold of me. Finally since February I now have multiple employees advising me that there are service issues in my area. It took nearly 9 months to finally get a supervisor on the phone. Ive spent another 100+ hours on the phone thus past year. They have now not only not offered me nothing for my troubles, they are actually telling me instead of doing something to credit my account that i should just cancel my service. I have more than enough physical evidence to back claims. They refuse to be accountable. They refuse to put me on the phone with a supervisor. Instead if i ask for a supervisor they put me on hold and then hang up the call. This has been happening since February. I refuse to pay for a service that NEVER works. They refuse to actually do their jobs and fulfil their own service agreement. I have more than enough evidence.

I purchased a phone from T-mobile 27 days ago. I need the phone for work. The phone doesn't work in my office building. I was told 3 days after buying to please be patient, they're working on upgrades to the towers. I called again, I was told to please be patient, there is a ticket in for a tech to go and see what the problem is in that area, because the coverage map is reflecting that there should be service there. I called again to follow up, and was again asked to be patient and assured of resolution.

On my final call, I was told 'hey, sorry we can't fix it. Even though you can't use your phone at work, we can still see that you have been able to get good usage of the phone away from work. We're not giving you the $700 that you paid for the phone back, because you're beyond the 14 day buyers remorse period...'

Funny how they assured me that they would fix it, pleaded with me to be patient, never mentioned the buyers remorse period... until after they'd dragged out the tech trouble shooting issue beyond the refund period.

Then then told me that they really didn't care about my calls beginning within day 3 of activation, and their please for patience, and assurance that they'd fix the problem.

They were simply satisfied that they'd dragged me along for long enough that I was beyond their 14 day refund period.

The resolution that they offered me... was to sell my phone on Craigslist to try to recoup some of the funds.

I immediately drove to Verizon. They now have unlimited data.

They basically bought the T-mobile phone, and gave me another Samsung s7 edge.

$5 more per month is worth it for good customer service and a phone that works for the purpose that I bought it for... I can use my Verizon phone at work!

T-Mobile has been charging me for an extra phone line that I did not catch for the last 7 months. I have called them for the last 5 months because I cannot use my phone on 5 gThe service? Is. Very? Poor and I had to change it to 3G. I have called numerous amounts of time. Customer service does nothing? I even filed a complaint with the FCC and T-Mobile told the FCc that there was nothing wrong and this case was close so I feel. That the FCC is a part of a conspiracy with T-Mobile and they do not do nothing but let T-Mobile do what they wanna do so. What is the purpose to file a complaint with the FCC when they do nothing? So I am gonna hire an attorney because T-Mobile are a bunch of crooks. They charge you for monthly service that they do not provide an end to be a crook and charge me for an extra phone line that I do not have to. Me that'ibunch of thieves Everyone that happens to be a customer of T-Mobile pleaget away from T-Mobile and go with a different company because the only way that this company is. Going to understand what they are doing to the customers in this country is by making them lose business please. Do not use T-Mobile they are a bunch of crooks and they charge you for service that they do not provide.

I bought my phone in Houma T-Mobile other store on Martin Luther King location. I spent there 2 hrs waiting for phone activation,pay for it and walk away with non working phone.Then i spend 2 times 1.5 hr on the phone with Customer service and waited 1 week for a call back. Still nothing.Then i went to the other store on Park av in Houma and there were two girls who found problem in 3 minutes(Danielle and Siera). Both pleasent and knowledgable. Store was open and ready for businnes(not like the store on Martin Luther King, where in window it says it open 10 00 but on website says 1100 so i waited for a half hour in front of store with other clients-and nobody was ever able to remove that wrong working time sticker for a while now)

I almost lost the hope that my new phone will never be working till i run in the right store talking to the right, nice proffesional employees like Danielle and Siera)
Ty Danielle and Siera-very much for your help-you make my day.
My phone # *******306-T mobile

You suck so bad. You really suck. Here's so more of you suck.

You need 100 characters to tell you how bad you suck.

I was with T-mobile for 20 years. In the very beginning it was spectacular. But after the first decade, things got worse when they started outsourcing their call centers to other countries. Things got really bad. You couldn't get any help. Customer service was everything bud. At one point things got a little better but then they started outsourcing their calls again. When they called customer service was just a way of selling people more products and services. They had absolutely no power to do anything other than take your credit card over the phone. I'll pay for three years of insurance on the phone I lost. I got the runaround. I had to file the claim three times. First time it was denied. Second time they put me on hold and transfer me back into the queue. Third time they said I need to file again or going to the store. I demanded to have a replacement. Never got my phone replaced. They kept telling me to verify my phone even though I told him repeatedly I had lost it and could not receive text messages on something I had lost. I ended up riding a complaint to the FCC and within a couple days got a call from corporate. I should've never agreed to them recording the phone call. I got the same BS that I got from there call center. And absolute refusal to do anything. They dismissed me saying that the insurance was through another company and they had nothing to do with it, nor did they have power to dispute it. I said, well, you are the ones I've been paying for three years. I'd say you on the problem. She said again, there's nothing I can do about that. I said I see I'm wasting my time And hung up If you have had this problem as well please put something in the comments section if there is one. I think if this is happened to more than a dozen people, I could be grounds for class action lawsuit.

Mostly I like from Tmobile the phone I got when starting my contract, super deal. The service price are bit high compared to my current carrier

CAUTION!
I was considering adding 2 additional lines of service to the 2 that I already had and the TM rep 'sold' me on the fact that if I added these 2 additional lines (for a total of 4 lines) that the 4th line would be at no charge so I approved this and SIM cards were sent to me. Once the SIM cards arrived I went to the TM store for the set-up and (once again) the in-store TM rep assured me that 1 of the additional lines would be at 'no charge' so I approved the set up and walked out a happy customer. Several days later I located my upcoming bill on-line and to my surprise the additional line was NOT no charge. After several attempts with customer service to resolve this I can't get ANYONE on the phone that can solve this for me. It's too bad too, the service is good, the rates are good but to get me to move 4 lines from a previous carrier to TM (based on info that 2 TM employee's gave to me) and then NOT provide the agree'd upon terms is simply NOT good business TM, I expected more.

If you did your investigation you would have already concluded Tmobil would be a horrible choice for internet service. If you're still In doubt, consider my experience. For the first month everything ran fine then the stufff hit the fan: service was intermittent at best, we were never able to stream more than 10-20 minutes of Netflix or any other content provider. Repeated calls to Tmobil evoked the same B/S response "we're having technical problems in your area, technicians are working round the clock to fix the problem." This went on for almost two months and despite repeated promises to make us happy and issue a credit for the interrupted service it never happened. They never issued the promotional debit card ($100) we were promised though we're well beyond the 6-8 week processing period they cited in their offering. When we called to cancel they acknowledged having received several complaints from us in the last 6 weeks.In requesting a refund we pointed out that in addition to loosing the ability to stream and extremely slow computer performance we had absorbed monthly charges for Netflix, Prime Video and Hulu none of which we we able to enjoy. This discussion was elevated to the supervisory level where we expected some sensible and fair resolution. Never happened: all we got were excuses and a statement that their records indicated that we were enjoying great signal strength. Really, so the system was running great and we had nothing better to do than make frivolous complaints? In the end they offered to issue a $25 credit: how insulting! Hopefully, this review will help other avoid the mistake we made. Keep searching for alternatives, this company sucks!

Try and get their promises in writing. Good luck!
I had been with Verizon for over 10 years with excellent service. Apple would no longer update my iPhone 6 so I was forced to get a newer model. T-Mobile was advertising a Buy One Get One (BOGO) but it was really only $700 credit and required entering into a two year service contract with T-Mobile. But I regretfully switched anyway as it seemed like a good deal. The store said it would take two months for the credit to appear on my bill. When it didn't, I called and they told me I was not entitled to the BOGO unless I signed up for a more expensive plan (which over two years would cost more than the $700 credit). I made a scene at their store on a Saturday because of the salesman's lie so they gave me a partial credit with a promise of more after the manager conferred with her supervisor during the following week. She never called, she did not note the promise of additional reimbursement on my account, the number on her business card is a recording that says to visit the T-Mobile website and now three months later the store is closed. Calling T-Mobile does no good because the employees who answers have no authority to do anything other than apologize and T-Mobile only has a PO Box in New Mexico if you want to try to get compensated or complain. Also, they told me it's a store issue which are independently owned so there's nothing they can or will do. If you are still gullible or naive enough to deal with them, see if they will put their BOGO offer in writing and signed by a manager. They won't because they have no intention of honoring what they promise. I saw these warnings on the internet but didn't pay close enough attention at the store. Now I'm stuck with crappy wireless service for two years and being screwed out of hundreds of dollars by a T-Mobile sales persons and supervisors lies. Stay away from T-Mobile.

Where does one start! Think of them like that 1 ex that you had! Really do! In was a Sprint customer now forced into this so called business. They use scam sales tactics unless your a new customer! Been with S since 1996 tried and switched over 2 day of the merge 2019 from trying to port my number to even closing the account 37 trips to the branch 8 days at over 4 hours
1 day with 6 hours still could not close the account or port the old number into a new t mobile line! Yes part of there tricks has to get a new line to keep my old number! Said I'd continue to pay and have the same phone service as sprint fast forward till March. They closed my account...
took me off auto pay and said merge effected. So then it became pure unpleasant problems when they asked to switch sims cards again another battle with tmobile as I never got a clear answer as to who was going to be the carriers still have the sprint sim card and was still on sprint network ran by tmobile. Phone suddenly was slow nor connections not working correctly dropped call. Got a new card and was told not asked
that ill still be on sprint! Donkey honkey jibberish is all I hear from this place called and Got the good ole non customer service agent that is a sales representative also. They all are! Beware cause if you want a supervisor to take over they are that as well. Bill went from 55 to whatever they feel like charging im still under sprints old contract. I've yet to hear back there legal side of the billing. Just run do not even make any contact run and know its just like that one ex had to have everything and all your money won't own up to there own faults and drive you crazy! That narcissistic ex that 1! Good luck if thats what you like!

Shortly after signing up with tmobile my info was stolen in Ca, from a tmobile store. I live in Mi. My phone was turned off and a new metro phone was opened at a tmobile store in Ca. Then they accessed my coin base account through my info and received the confirmation text from coin base to my phone which was now a metro phone. They then cleaned out my coinbase account then went to my bank account associated with coinbase and tried to withdraw funds from that account. Luckily, my bank wsaw this for what it was, fraud, and contacted me. That account was immediately closed. Even though my tmobile account was closed and then opened with another tmobile phone, metro, in 15 minutes. It took me 2.5 weeks to get my phone number back, a number I had for 15 years. Both the rep at the tmobile store here in Mi and I reported this to the tmobile fraud department no less than 5 times. I have never been contacted by tmobile concerning this issue. Back when this all was being sorted out I was offered a $420.00 credit to pay off my iphone from tmobile. They now refuse to honor that offer. I switched all my lines to another carrier except the one that had a phone agreement associated with it. I can not unlock this phone to switch because tmobile will not honor the agreement. Also, when switching all my lines one was suspended and not turned off. They continued to charge me on a monthly basis for this line even though I had cancelled it. Multiple calls to the to mobile "experts" have only resulted in literally hours of wasted time and frustration because they can not or will not read the notes associated with this account to understand what actually is happening. STAY AWAY FROM THIS CARRIER AT ALL COST

They promise you Apple TV for a year with new service. But it's a big lie. It's impossible to get it.

Having been a T-mobile, Verizon & AT&T customer. I've had the benefit of comparing all of the major US carriers and here are some of my thoughts & experiences as a T-mobile customer for the past year.

Pros:
- A pretty good value depending on your market.
- Their customer service team seems to try a little bit harder than most of the major carriers.
- T-mobile Tuesdays is a pretty sweet perk.

Cons:
- Data throttling will leave you extra frustrated in times of need.
- Service can be patchy in areas even if you live in a large urban metropolitan.
- Doesn't value users data hence the bad rap with many data leaks.

I scored a great discount with my employer which ultimately was the main motivation to switchover to T-mobile. Perhaps the deal was too good as I got overzealous and added on my in-laws to my plan too. That changed my rate plan. After more than a total of 60+ hours working with customer service for a couple months, many unfulfilled escalation tickets, and manual bill credits. We were able to revert my plan back to the correct discount. The straw that broke the camel's back was the data leak that left millions of customers personal information exposed and for me, that was not worth the headache. Not too mention the data throttling in times of need that would make loading just the Google landing page impossible. As I cut my relations with T-mobile after getting back my plan to $62/month for 5 lines (I know, it was a really good deal but not worth the headache to deal with T-mobile's shenanigans) My final bill came out double what I usually pay although I cut my service 2 days after the service period. After calling the so called T-mobile "Experts" they were able to see my past billing payments and price but weren't willing to make one final bill adjustment to reflect that previous monthly rate. That left a sour taste in my mouth about their business practices and I can confidently say, I will never consider T-mobile's services for my wireless needs nor will I ever recommend their service to my family, friends and even enemies.

I was with Sprint for years never had any problems. Since T-mobile took over my bill goes up & up CRAZY!

March 2, my husband came to me with a T-mobile representative on the phone. He said T-mobile has an offer to get us 3 new phones, 2 laptops for less than what I am paying now. The only reason I thought about it was my college child was having service issues at her school in Maryland with our current provider. I didn't do my homework to see the pros and cons of T-mobile, and I went through the process of switching. After 70 minutes on the phone, lots of distraction from the representative I esign one of the 4 emails sent concurrently. We was promised our equipment within 2 business days, we can cancel contract if something goes wrong, all these promises and all were lies.
I started reading the emails and saw the problem that the phone ordered was not the phone I wanted or believed we were getting. The representative Ty called me back because I was going to give him another sale. But I had to inform him that the phones on the order was not the ones I wanted. He began stating, you signed the contract, i asked you twice about order, he then stated except phones, if you don't like, turn back in. Now, at this time, I feel duped. Upset with my husband because he didn't do his homework on this company and now they have my $182.17 and a week later, I have nothing. Many attempts to cancel order, but they won't let me, even though the phones are still in their warehouse. I called corporate *******000 and to no avail, the run around, their corporate office no longer have a customer care department as of October 1st. I emailed the supposed CEO mark sievert, I will see what will happen. Consumer's before you get into business with a company, do your homework and read others reviews on that company. After this fiasco, I read the reviews and T-mobile has numerous 2 stars. The only reason I am giving them any stars is because of what they give new customers all the equipment at a reasonable cost and I can't give them no stars.

So recently (near the end of Febuary), I was gifted a Samsung Galaxy S21 FE. My uncle who had gifted me the phone had my phone on his family line. I was able to pay my bill during Feb, March and April with the fee of $54 USD. Well, not April, due to the carrier adding an extra $40 out of nowhere. Then fastforward to the day before I wrote this review. (23 May, 2023). They are suddenly charging me for the ENTIRE family plan of four lines, racking it up to $264.72 USD. For lines that I do NOT have control of. My line is simply a PART of the family plan, and I wanted to pay MY line and MY LINE ONLY. And then, since it was due yesterday, now today (24 May, 2023) It has doubled to over $450 USD. They SAY that my bill is supposedly only $54 USD, yet I'm slapped with fees for 3 lines I don't control, and some OTHER hidden fees. $264.72 USD JUST to turn my service back on? Ugh.

Along with all of those terrible things...the customer service is ZERO HELP. $10 fee for CUSTOMER SERVICE not being able to help? What?

Overall, a very scummy company. I suggest finding a better carrier/company, even if it's a little more expensive. There is a REASON why T-Mobile seems so cheap. They want you to BELIEVE that right before they begin unfairly taking your money.

I have been to this tmobile location multiple times and have always left upset. Customer service is terrible and they do not honor tmobile Tuesdays.

DON'T TAKE THE BUY ONE GET ONE FREE PROMOTION, BECAUSE IT'S A TOTAL SCAM! THEY WILL ADD $20 MONTHLY INCREASE TO YOUR CURRENT PLAN, WHICH FOR 24 MONTHS IS 480 AND THEY WILL CHARGE YOU EXTRA FEES, SO YOU WILL EVENTUALLY PAY ALMOST FULL AMOUNT ON THE SECOND PHONE(ADVERTISED AS A FREE). AND GOOD LUCK TRYING TO RESOLVE ANYTHING TROUGH THEIR CUSTOMER SERVICE LINE! WHEN I FIRST CALLED, I HAD TO WAIT 19 MINUTES AND SHE WAS NOT ABLE TO FIND THAT PROMOTION! THE EXCUSE WAS<SORRY, T-MOBILE HAVE SO MANY PROMOTIONS>REALLY! SECOND CALL WAS OVER 45 MINUTES AND I TOLD THAT EVERYTHING WAS FINE, BUT IT TURNS THAT THE GUY GAVE ME A PLAN THAT DOESN'T WORK WITH THE CURRENT BUY ONE GET ONE FREE SCAM! 3RD CALL WAS AROUND 1 AND 55 MINUTES AND AFTER A LONG AND EMPTY NONSENSE TALK, THE SUPERVISOR TOLD ME THAT THE PHONE IS ON THE WAY AND I HAVE NO CHOICE, BUT TO ACCEPT THE PLAN INCREASE OR RETURN THE PHONE VIA FED EX!
AS A CUSTOMER THE OPTIONS ARE VERY LIMITED, BECAUSE VERIZON ARE EVEN BIGGER SCAMMERS AND THERE IS NO DIRECT LINE FOR COMPLAINTS(T-MOBILE). TAKE YOUR TIME AND LOOK TWICE, WHEN SIGNING ANY DOCUMENTS WITH T-MOBILE OR YOU WILL BE SCAMMED!
BOTTOM LINE - I HAVE A HEAD ACHE AND I WILL HAVE TO PAY THE FULL AMOUNT FOR THE TWO I PHONES ONE WAY OR ANOTHER!