T-Mobile

T-Mobile advertises their customer friendly policies and their price lock guarantee. But recently T-Mobile has raised their prices by $10 if you do not give them a debit or bank card for monthly charges. That means if you previously used a credit card to pay your monthly bill and even if T-Mobile never had an issue with that method of payment from a long term customer, they will eliminate their $10 discount, effectively raising their charges in violation of their own price lock guarantee.

I have been with T-Mobile for 20 years. The last year they have gone downhill so bad. It's pathetic you call and you get these foreigners but you can have understand who don't know what they're doing or don't want to do it and they switch it back and forth and want to keep you on the line telling you this and that and they tell you they take care of it and lo and behold 3 days later or two weeks later it's right back. I've been with them for 20 years. I'm trying to get a pin number to transfer my phone number. I have been doing that for 4 days now. 4 days and I still haven't got it. They do not know what they're doing. I would not recommend T-Mobile to anybody. Nobody 18 years ago. They were good but they're garbage now

The iPhone "on us" could not be further from the truth. You pay lots for it and then after you get the phone they tell you that the promotion was you agreed to also be on a higher plan every month but they don't tell you any of this until after you agree and you already have the phone. This company is a rip off. I left Verizon because of too expensive but at least they were up front about your charges. I will be going back to Verizon

I switched from straight talk to t mobile. The worst mistake I ever made. Not only could they not get my phone to work but they issued a number for my wife's phone that I did not request. Then they want to charge me a full month for $210. Even though I have not been able to call or text. And I requested a cancellation 8 days after I got the phone plans. And now I can't log into my account and they can't help. Piss poor company. Stay away from these people.

I've been using T-Mobile for about 10 years with no complaints. Their customer service is outstanding. Of the 4 mobile providers I've used, they are the only one I've stuck with long past the contract period. I realize that at first their rural coverage was not as good the 2 big companies, but the price was also half of what the others were charging. It seems that now their coverage is as good as any and yet the price is still half of what the others are charging. They are also the only company that offers to reduce my costs by telling me when they have new monthly plans, with no contracts or strings attached. Hat's off to T-Mobile for their integrity.

I was told that they would give me a "free" smart watch, that they just needed to put a phone number on it. Said it would only be an extra $10.00 a month for the number. I was like ok. The next month I got my bill and they doubled it without telling me. So much for a "free" watch. Very Deceptive practices. I'm changing my service.

Purchased a prepaid plan
Would not work in Mobile. Took phone back to store. They said is was the sims card. Put in another new one. Still no service.took it back to store the next morning and they said no refund on prepaid plan.
Beware! They stole my $51 and my time. Terrible company. Went to Verizon and same phone works great!

Bring back sprint way better service. Ping 4.19 mbps pitiful, cell tower in sc what I'm in nc. Tower is 115 miles away. This is the worst service I've ever had and will switch asap. One star is generous.

T-mobile, you messed with the wrong person! It took me 5 conversations and 5 different stories, false promises and sending the phones back and now they say they didn't get the phones. I have to find the tracking number or they will charge me right before Christmas the non sale amount! It's pretty much if you can't prove u sent the devices back they will claim they never got them. They will try their very best to stall you until the 14 day trial time is over with " I will call you back within 24 hours regarding the matter" and again and then nothing, hoping you will forget. Write down names and numbers and record conversations to start and don't give them your account number!

I would not recommend TMobile, NO No No. Unfortunately, the customer service is in the Philippines. They transfer the line over and over, and I have been on the line waiting for 45 minutes. The representative finally picked up the line and still could not resolve the issue with the phone line. I have been trying to get customer support to resolve the technical issues and the billing, They overcharge the account almost every 3months. Anyway, it is a long story, just would not recommend T Mobile. No No No. They should hire knowledgeable people from the United States. I am going to look for another provider.

I have two phones from sprint and now
T mobile. In the last couple months sense
T Mobile taken over we have had lots problems making calls. I know several people that have had same issue making calls a.nd people can't hear you.
Having to turn off phone and then redial to talk to some one. Unfortunately when it was Sprint we never had this problem.
I tell people that I can not recommend T Mobile.
Very unhappy with service in Houston Tx area.

It was a horrible experience. On the phone for 4 hours and the agent transferred my Verizon phone number to my watch so I did not have service all day. They totally messed it up, it should be noted i ordered two new devices. I will be calling today to cancel and go back to Verizon, unless a supervisor makes contact with me. Horrible experience

Aaron.

T mobile will try to make you pay for a bill and never had service in your area and don't take the phones back the next day will charge you restocking fee not to mention cant get a supervisor on the phone after about 15 calls and about 6hrs with customer service warning stay away

The representative didn't enroll me in paperless billing therefore my service was shut off and was told I had to pay 60$ extra to turn it on. Then customer care lied to me about the credited amount and still charged me extra 20$ which they said was valid because of an error on their behalf.

You should know that if you cancel your T Mobile service and pay your final bill they just keep sending you small balance bills and will not talk to you about it over the phone. They are forcing us into a 45 minute drive to the closest store to resolve the matter. Great company...NOT!

I fell for the advertisements & reading a review written by a tech person, rating T Mobile number 1 for customer service & price. I now have to question if this tech person isn't an employee of T Mobile. From the minute I brought my new phone into my home, I only had one bar, even tough my house is between 2 cell towers. After nothing working, including T Mobile's internet, I switched back to AT&T. I spoke to five different employees of T Mobile & only one explained that if I failed to return the router, I would be fined $370.00. I think they all need to go to the same training!

So I had to go into the store to pay for my bill...Not only did I have to wait an extended period of time but I paid a $5. Service fee. No consideration for their customers. A kiosk might be an excellent idea. 0 stars

T-Mobil text me to change payment to bank debit to keep my $10 discount on auto-pay, and I did just that. My account clearly shows the change to direct bank payment, yet my payment jumps to $108 from $60! Go figure that out, because two phone call and no one knows the answer? Although I am in auto pay my account is charged for late fee!

This was a good company at one time! Time to change.

I was a Sprint customer for many years and happy. In 2020, they merged with T-Mobil and I have had nothing but problems. Terrible service, cell and customer. I have a ongoing 6 month issue that they have used every loophole possible to get out of insurance replacement 2 phones now and terrible service. It will now go to small claims court to resolve.It seemed to me impossible to get information and help from anyone. Pushed from person to person with nothing ever resolved.

Over seas call center now Charging a $35. PHONE ASSIST charge. It is impossible talk to someone who is not on a script. Ask any question off the persons script you rabbit trail to unneeded charges. I have been all the month of August on a very frustrating path to get the right phone. I still don't have my refund.

They offer you all these promos and discounts but what they don't tell you is that it not immediate, and if you have other coupons from insurance you don't see that credit until you renew? Also seems like most of the customer service reps don't know what they are saying and just say anything to get you off the phone. I won't be a customer for long.

Wish I could give 0 stars or negative stars. They are crooked and lie and keep charging me after my phone has been off for three months and I am disputing the charge with my credit card company and t-mobile sends me a collections letter with an additional charge for my payment not going through, I have spent hours on the phone with their customer service over time since making the mistake to switch to them and they DO NOT resolve anything. Last time they put me on hold and after 30 min on hold I hung up. Complete crap of a company! Do not do business with them

I've been with T-Mobile for years. Any time I have an issue they rectify it in no time. The issues I've dealt with have never been with service but equipment (not purchased through T-mobile) or account access. One call to their customer service and I've always been taken care of. On a couple of occasions the call center rep has suggested a plan change to save me money and it's always been followed up with a credit. I'll stick with T-Mobile!