T-Mobile

We started a plan with T. Mobile but were unable to get reception in our area. We had to cancel our agreement. We only had service for less than 24 hours. We received a bill the next week, were charged of $70. I called customer service and was expecting the same service that I have had with Verizon which is not good. I was surprised at how nice the interaction was. No long wait to get a real person who is in the USA. No issues to resolve the bill. I would like to be able to use T. Mobile as soon as their service is available to me.
Thanks again for the great service.
Mel

TMobile did nothing to help me with my phone upgrade because my account is a Sprint/T-Mobile account. I could not process this upgrade through Samsung because of the way the account was set up and lost out on 620 dollars of savings. Samsung was no help with this at all either. T Mobile bought Sprint and treats the Sprint customers as red headed step children. Totally disappointed/ disgusted with both T Mobile and Samsung.

The T mobile versions of otherwise good phones are junk--I have been through 7 (seven) phones since Feb of 2022. They can't do anything to assist. Five A53's failed. They said its just because I was using the "A" series--so I got an S23. Same results--worked good for a few weeks (if that) then started having problems. My speech coming back to me in my earpiece while I am talking to someone is very disconcerting, not to mention maddening. No signal in a town of 106,000--or worse yet, screen giving message that there is no signal when there IS 2 or 3 bars. T mobile transferred me to Samsung--they couldnt fix anything. Samsung rep asked if TM could do anything...I think T Mobile does this on purpose because I filed complaints on them. I know phone companies can cause your phone to misbehave and sabatoge it. People ask me why Im always on phone troubleshooting--they ask who my carrier is. I dont hold anything back.

I asked for my internet account to be closed by the end of November, 2022. They agreed, and I returned their equipment on Dec. 3 (I have a receipt proving that.) Now on December 23, a monthly payment was taken out of my account. When I called to ask why, I was told the account had never been closed.

I have had t-mobile for a long time. The customer service used to be okay. Now it sucks. For the second time they have switched me to paperless billing without my permission. They say that I requested it. B.S.! Now I'm sitting on customer service for ever while leaving this review. So much for being a commercial customer with several lines of service.

Decided to try their free 90 day to see if I liked it. Took me like 5 minutes to activate their service. I instantly regretted it due to bad coverage. Now canceling that has become a huge headache. I'll stay with Verizon. I urge everyone to not even consider this!

Horrible service. But once you cancel, that's when the real scam begins. They will continue to send you bills for bs charges. And if you don't pay, they will send to collections. They are a shady company that only survives by scamming people out of their money.

T-Mobile is one of the worst. Once you become a customer, they don't care about your experience with them. Customer service doesn't help it's customers at all. I am paying for insurance and the insurance department doesn't want to help. Most reps at T-Mobile aren't knowledgeable about their own services. Been a customer for over 2 years, I think is time to move on. Please, rethink before joining T-Mobile, they will charm you at the beginning and, once you join, they will not care about your experience with them. Giving them one star is way too much.

I was with Sprint (which wasn't that great to begin with) but they were bought out by T-Mobile and the second my account was switched over, my service quality dropped tremendously AND my bill went up. I cancelled my service and got a prepaid phone. Turns out, T-Mobile owes me money due to overpayment but they are refusing to refund me. All of these wireless providers suck but at least my bill is the same every month. I'll never come back to T-Mobile.

T-mobile continue charging me when I canceled my service 4 months ago! I called, went to the store, and called customer service to refund my money but they haven't refunded it so I disputed their charge to my bank and later on they gave me a bill of all my disputed charges including a credit collector. Do not use their service because it sucks anyway. I've been a customer for 3 years and this is what I get?! Bad business practices!

Happened on Dec 17,2020. Simply made a phone call and nicely asked about $150 extra credit offered previously in Nov 13. The one who answered was normal and nice although she declined the offer. Then, someone else spoke to me. She said she had to step in, and she was angry. I remained calm and asked about the same matter. She said no, and she can give me $100 and I have to take it now, still angry. I was scared. She said she had been doing this for a long time, and I was asking too much. Well, "$150" came out from them, not me, to begin with! Why is she so angry? I do not deserve this. Now I am looking for a better company

They really don't care. I was first send to a click line, then to a parson, then they judged whether or not I should speak with IT, then I was in an infinite wait. Seems par for the course. So great the message playing over and over said they "care about" us.

Been with spectrum, boost, and metro pcs before they became t-mobile... by far the worst phone company of them all... never once have we gotten the bill we signed up for(always more) claimed no contract come to find out we have to stay with them for 2 years to get the thing we were promised (forced contract) horrible costumer service. Liars.
Crooks and cheats... do yourselves a favor and go to spectrum. They were a good company...

Hello:
I have been a T-Mobile customer for 10 years; I have 6 business lines with them.
When I signed up with them, they were wonderful; the service was great and reliable, but during the past 3 years, their service and reliability have been diminishing.
In so many occasions, the phone calls does not go though even though we are testing our own phones; the phones do not ring and the callers are directed to voice mail; voice mails are not notified for as long as 3 days.
Today I had a very important call which I took the day off just so to be able to receive the call. 12 minutes past the due time, I received an email that they had called me and it had directed them to voice mail. I was looking at my phone the whole time. This was the straw that broke the cannel's back, and now I am searching for substitute to my business elsewhere.

Sincerely,
Michael

Service is garbage bill are too high and all they worried about is money,all the money y'all steal from customers every month you need to hire more customer service reps instead of getting rid of them,I hate T-Mobile we are switching they wanna hold my daughter hostage her phone has been paid off and they don't wanna unlock it and she owns it and they are big liars!

Because of a data breach, I got an email from T-Mobile instructing me to contact the Customer Abuse team at *******106 to reset this PIN to a preferred 6-digit code. I first started with Mary in the Philippines who failed to listen at all, I ask for a supervisor after 20 minutes of getting no where. Waited for 10 minutes for Mary a supervisor who also was unable to help. After I explained the concern all over. Then onto a manager Armard who had no understanding about the T-Mobile data breach and pin resets on prepaid accounts. So after 50 minutes my prepaid cell phone still is not working. A complete failure. Call T-Mobile for customer abuse. After providing no results, the manager was raising his voice and hung up the phone telling me to stay safe.

I switched from Verizon to t mobile and never got switch and save money, I've been waiting for over 2 years, called multiple times, provided them with everything they asked for, still never got that money. Definitely switching back to Verizon.

I've had Tmobile for about 3 weeks and I've gotten nothing but lies and mistreated. My bill is supposed to be $171. Now they're telling me its $210 a month. They talked me into a "free" phones that they are charging me for because they had me sign the wrong contract "on purpose" I'm supposed to get $750 in rebates for switching to tmobile on a digital prepaid card. I still have yet to get that. I was basically called a racist from a black customer service representative because I said that the other people I talked to could not understand me. I was told that I would be get an s23 ultra for $0 down and $13 a month, that was a lie, then I was told I would get an iPhone 13 with $50 down, $2.08 a month, with waived activation fees. That also was a lie. I HATE T MOBILE WITH A PASSION. I will not be with them for very much longer. I HATE EVERYONE AT T MOBILE. Damn crooks is what they are.

Bought a new phone at one of their stores a couple of weeks ago. Associate said they're gonna switch me over from Sprint to T-Mobile because the transition is inevitable, and service and rates would remain the same. Now I can't access sites I used to frequent with my old phone under my previous plan. Looking into Verizon and AT &T because T-Mobile is straight garbage.

We have been dealing with slow internet speed for months and have dealt with half a dozen customer service reps that had us jumping through numerous hoops, to include-moving the router to several different locations in the house, refreshing the router several times, spending hours at a time on the phone and replacing the router, we were told today by "Joy" to just switch providers. We were given this instruction after 12 YEARS with the company. Apparently, it's just easier to tell customers to jump ship rather than doing their JOB and finding a solution.

Made a call to ask questions about the home internet router to possibly buy service and the guy didn't seem to have the answers so he hung up on me mid call, called again and got a different guy and said i also had a complaint and he intentionally hung up on me too LOL. Good thing im still with verizon for everything.

We transferred from another company and we came to upgrade our phones, and do a trade in. They said my old phone was in perfect condition and promised 400 for it. When I came to collect the promised, they said it was apart of their "promotion" so I wont be getting any money. I could have gotten the promotion without giving up my other phone so I was basically scammed. When i tried getting help no one ever reached back to me about this matter.

I am from Canada, bought a phone from TMobile. I was deceived and told the phone was unlocked! Came back to Canada, can't use a locked phone here. Have tried repeatedly through customer service to get it unlocked, paid $25.00, still locked after waiting 72 hours as advised! Locked phones are illegal in Canada.