T-Mobile

It's concerning that despite multiple attempts to resolve My billing issues, I still have not received a satisfactory explanation as to why for 3 days of service and one phone I was charged $350. It's frustrating that even after returning a faulty product, I still haven't received my refund after a month. This type of behavior is unacceptable for a company that should prioritize its customers.

It's disheartening to hear that you were promised escalation and follow-up calls but have received nothing. This lack of communication and accountability is unacceptable, and, understandably, I wouldn't recommend T-Mobile to others based on your experience.

In conclusion, T-Mobile's poor service and customer service left me with unresolved billing issues, a faulty product, and a lack of communication. Hopefully, this company can learn from your feedback and work towards improving its service and customer satisfaction.

Do not use this Team Mobil they are the biggest Liars on Planet Earth first of all if they mail you an advertisement its all lies they will do anything to try to steel your business from another cell phone company. The add said I could get two phone lines for a certain amount of money I talked to the rep on the phone and he charged my CC the activation fee of $35.00. Then told me he would mail me the Sims card after receiving the sims card it would not activate because AT&T had to release my lines and I had to pay off my Iphone to get them to do that. To make a long story short the two phone lines were not what the guy told me only one line could received calls the other line was text only. I canceled the service and disputed the $35.00 I then received many letters and calls from a collection agency T-mobile are liars and scumbags do not do business with them.

T-Mobile is worst company that any can have a line with they are a bunch of thieves those people put me through hell with my phone line for a mistake that they did save yourself some trouble and stay away from this company ps Kettlie

I honestly think tmobile hires a bunch of idiots. I called in just to verify whether my trade in phone has gone thru my account. They asked me a bunch of nonesense questions and spent 40 mins on the phone. I have been with tmobile for 15 years. It's the first time I had any problems. Just terrible service.

I called first telling Le that I was having trouble with frontier and I am a current TMobile customer so I wanted to get different internet. He explained it to me and I went up to check it out. He already had it up to the counter. Getting my information he set it up for me as I didn't really want to worry if it would work or not after working all day. All I had to do is plug it in in just a couple of minutes it loaded up and it was running. Just by plugging in the power cord. Thank you Le.

TMo has not only overcharged me, it even placed me in collection. I started to migrate out of the company in Feb 2023, I was promised it will end when billing cycle is completed in March. I also paid in full the charges unpaid, including lines that were not authorized nor used. In my next check, my account was not terminated, so the billing cycle for March I paid again, Next promise was termination for the following month. Again I paid. TMo gave me another bill, and then placed me in collection. Very Terrible really. I do not recommend for new users especially to seek a subscription from another company. I am now with Spectrum Mobile, and well satisfied with the pricing and the reception. Please

We went to T-Mobil for the perks of free Netflix and senior discount. At home, while standing next to the router I would get the "no network" message. Dropped calls, calls going to voicemail, or call not going through IS a normal thing. Even with the discount this is the worst value I have ever encountered with any cellphone company. The service reps have told me that there is a problem with the cell towers and gave me a months free service, I would rather have a reliable service and pay full price. Terrible is a mild description of the service we have gotten from T-Mobil. I feel that a one star rating is overly generous. This time trying to save money was foolish.

Scott Roberts at TMobile in Citrus Mall in Tampa was great! He literally fixed my phone in less than a minute! No joke. My phone will not turn on all day and I thought I needed a new, but no, thanks to Scott he knew what to do.
Thanks again!

Don't buy here! They say it's month to month with a free phone. However they start charging more after few months and if you have to cancel for any reason they charge you full price for the phone. So the phone isn't free and they charge more then first agreed.

Aug 16,2021
$72.14
Jul 16,2021
$72.14
Jun 16,2021
$72.14
May 16,2021
$72.14
Apr 16,2021
$52.08
Mar 16,2021
$52.08
Feb 16,2021
$52.08

Few months a go I got 10 G one time pass 35 in Canada but they been charged me twice and when I talked to their customer service they keep tell me that they don't have notes so, I have to pay them twice. I would say west of your money to get plain from T mobile

Customer service refused to honor my insurance claim in spite of failing to do their job. I'm out 3.5k$ phone. Impossibly mad. Almost 5 days of fighting customer service and hold to find out policy hard line $#*!s me because they didn't do their job.

The customer service is atrocious. I was trying to replace my phone (Note 20 Ultra) with my warranty. I have been transfered 6 times. I had to repeat my situation each time. The last person I talked to said he had to call me back because they were having issues with their phone connection. Before getting off the phone he said a number and I'm not sure if that's the number he will be calling me on or saying a number that was supposed to be my number. He just said the number and hung up. I guess he is calling the wrong number, I haven't heard from him since. Terrible. I need my phone (of course). One of my issues is that the phone won't charge.

Just Re-up my service May 10. It has been 6 days and they said my high speed data is gone. No, it should not be. So, I am dropping them when my service is up. Because, they like to cut people short of the data. So, I am cutting them.

Be careful and check your T-Mobile bill every month. We were billed $30 a month for "Protection 360" (anti virus) which we never ordered for 2 phones. We were charged a month to month lease of $30 for 2 phones that had been paid off when it was Sprint. We were charged $9.99 for "Lookout Premium Plus GSM (identity theft) that we never ordered. That's almost $70 a month they cheated us! Never trust this company!

Buying a new phone for my wife with 4 lines on my account asking the first person to include long distance calls service and never did this just to only have 160 bill in long distance calls, call then back explain the mistake that they make telling my wife to just paying 15 dollar and she will have the long distance services and they will avoid the other charges fine
Next my wife make few fjone calls and against but just now to found down that the other representative never change it and never take out the other charges. Nota: I been a t-mobile customer for over a decade with more that one line and always paying on time thank you t mobil you just lost my business.

We switched to T-Mobile in July 2022 and we are so happy we did. When we have a question we just go to the store and the people there answer it without issue. The phones are issue free, the data works great, we are able to share pictures of our grandchildren easily. The texting is super easy, and we will never use any other service for our cell phones.

Bought a SMS card in Las Vegas as we were travelling US and Canada. I paid $50 plus 15 extra to make 76 minutes of calls to Australia. Got to NY tried to call a friend in New Jersey twice line so bad never got through she called talked for 20 minutes. (local Call) line still intermittent. Then tried to call Australia from Canada told only had. 44 cents credit for call then 4 cents also lost messages which my partner uses if I'd been sick or hurt I had no way of contacting anyone I'm in my seventies and found this service terrible would still like to know why I didn't get what I paid for.

This is the worst company ever I will never shop here again so you guys have to step it up or never shopping here again do you want to know why am saying this because you guy sent the wrong tablet to my son stupid

Tmobile should be up to speed with its competitors. As a loyal customer, I feel that the interaction should have been much smoother and less frustrating, stressful and costly for me. I have been with the company for years and though I pay my bill on time with not as much as an extension, that returning s device that I paid for less than a week prior, should not be costly to me. Yet it was. As much as I like sticking with my uncarrier, I have to seek service in the future from someone who also has the interest of their loyal consumers in mind.

If you stay in on place it may work for you, but, if you travel, camp, fish, work on the road T-Mobile is not for you in Minnesota, Wisconsin, Iowa and the Dakotas. I have so many dead spots and in most areas outside of Minneapolis you will have 30 mile dead spots. I have to hook up to my Verizon Jetpack to get maps, pod casts and make wifi calls. It is bad and I have been doing this for over a year. The store has switched out sims and phone but no change. Once done I'm back to a Verizon affiliate.

I was a customer for a few years until recently. Even switched to their internet service. No issues and always great customer service, UNTIL NOW! Internet service tanked and I had to switch. Customer service has gotten so bad that today alone I've been on hold for over 2 hours. Yesterday was horrible trying to explain the problem. On hold and speaking with customer service ate up some much time I'll never get back! TMobile is NOT recommended as a cell phone or internet carrier. So bad! Share and warn family and friends.

I was with AT&T for several years but they were constantly changing rules and pricing which caused me to be on the phone with them just about every other month. Finally I had enough, researched other carriers and decided on T-Mobile. On May 2,2023 we purchased 2 new phones and other pricey accessories, and within our new (Contract) plan the agreement was that I could use a credit card for autopay and receive a $10 monthly credit. It worked for all of 1 month, before they changed their agreement. Don't be fooled, the uncarrier aka T-Mobile is no different than any other carrier because, although we have a 'contract', they changed rules midstream by now ONLY allowing debit or bank draft for the autopay discount. This change was obviously in the works when we signed up, but not a word was spoken in its regard. I hate being misled and lied to. I am deeply disappointed in them because I thought they were different, sadly they are not.

They deserve negative 14 rating. I was forced to pick 1 star. Tmobile experts my left toenail. 3rd time not a charm. THEY LIE. Say "free" to close the deal then you get a $275 bill for the "free" equipment. Billing wrong and over charged EVERY single month. Hours on the phone twice a month to correct. I was told it was corrected and here comes another outrageous bill for products and services that I never ordered or received. Don't Don't Don't fall for it. They are horrible! Hidden charges? You bet in spades. All three experiences with them over 10 years exactly the same. Oh! And let's not talk about their 5g network that drops calls and crashes your phone internet. They are "expert" rip-offs and liars. Straight Talk. No issues and very affordable and fabulous customer service. No taxes, hidden fees, wrong billing, hours on the phone with dummies, dropped calls and service coverage better than anyone else that I've used. 83% of reviews are bad. Go figure. Have an awesome day ya'all!