T-Mobile

Knowing that I would be somewhere with no Internet access for a couple of weeks, I researched several "MiFi" devices. Because they were all fairly similar, my choice was based on T-Mobile's 'pay-as-you-go' option.

I DO NOT RECOMMEND! I am a Long time customer of t mobile. I went to the mobile to get two new phones. I had selected the phones at a West Jordan t mobile and they were out so we drove to Riverton where they claimed to have 2 4g phones in stock. I waited until the next representative was available and he was also a Spanish speaker. He first tried to push me off onto another representative who was still helping a customer because a Spanish speaking person came into the store and he appeared to not want to get the phones we had aside when we visited west Jordan location. I asked why he could not help me. Reluctantly he agreed to help and was quick and happy to push me off onto someone else even though we started working together. Michel took over and we started the process again. I explained what I was there for and he acknowledged my request. He asked for my ID after he had pulled up my account by my phone number so I gave it to him. After I asked if they get a lot of people who try to add phones and services to my account. He tried to rationalize the ID requirement but never answered my question so I pressed the question since customer care 611 never asks for my ID to make changes to my account. He got very defensive and opted to deny helping me. I asked for the manager who was a female and I forgot her name but it started with an M and dealt with the same rude ignorance that I did with Michel. She then asked me to leave. I asked for the District manager. I was denied any information concerning a district manager or complaint line.

This company should be closed.I went into a T-Mobile store to open a business account and purchase the Iphone 14. The rep sent sevral links for me to sign up but the process never went through. No response from rep after countless phone calls and emails. Then I get a bill for 175.00. No account no phone nothing. Custmer wervice is a joke I explained what happened. They still asked to send me a code to a phone i never got. I went into the store they finally cancelled the lines. But still tried to charge me 175.00.

I went in yesterday to pay my bill and the lady said my credit card was no good. So, I went over to Walmart to buy a few things and my card worked fine. So, today, I go in with cash, and nobody would wait on me. So I go back again a little later, still nobody would wait on me. I'm not returning. I'll just go to cspire next door.

8 days after switching over to a new phone carrier called T-Mobile my son's phone stopped working the screen was just black you could still hear the alerts but you couldn't use the phone because the screen didn't work. They sent me a new phone telling me that no problem it should be covered and just to mail back the phone that didn't work when I got the new. Two weeks later I noticed a $150 additional charge on my bill so I call to talk to a representative and I'm told because there was a crack in my phone. I tried to explain to them that there was no crack in the phone when I sent it and it probably happened during the shipment and then continue to tell me that because there was no damage to the Box that the phone must have been crashed when I mailed it back. So basically I'm being called liar and I'm very upset because now I have to buy another phone when I'm still paying on the other one after 8 days of service. I will never deal with T-Mobile again

A warning to prospective and current T-Mobile customers...Reconsider this company as your provider if you expect to ever get a phone unlocked and able to be reused. (despite all of their specific criteria being met) - All customer service calls get forwarded to a call center in India where they have no idea how to correct common problems. The primary goal is to prevent the call from being escalated to the floor manager. Even after it is escalated, the managers don't know how to correct common in-house issues. Even more unfortunate is the fact the local T-Mobile employees who are extremely helpful have no control over this as T-Mobile has implemented a system which prevents common issues from being resolved. Most customers give up and purchase a new phone from a new carrier. Currently I have over 24 hours invested in an attempt to get a single phone unlocked. The wonderful local employees at T-Mobile (Erik Farmer and Matt Maes) have also spent in excess of (7) hours attempting to resolve this issue. Unfortunately, they also have to contact the call center with the same results. I have an appointment tomorrow with an attorney to discuss a possible lawsuit. I have several other people I know with the same problem. My discussion with the attorney will discuss the possibility of a class action lawsuit as I'm sure there are many other past customers with this issue.

On hold for over 45 min 10 year customer told info I gave computer was lost in 30 seconds of time waiting after giving phone number and pass code again would not speak to me without my name and all info I gave is what computer ask I would not recommend t mobile to anyone after 10 years of service I would not use them again

I would like to commend Dee from the Executive Office with working with me with a issue in the ACP program. She was professional and followed up with me to make sure I was satisfied. I was so happy that she showed T-Mobile cared, that I actually cut the cable and signed up to T-Mobile Home Internet that has not just saved me money each month, but the latency is much better than what Xfinity provided. Thank you, Dee!

Make sure you record the original sales rep telling you you have a competely free, all moneys returned gurantee for your "free" 30 day trial (and remember, you have to return the phone they send "free for 30 days" in 20 days or get charged. Because you will return all. Because the service is crap. Keep your Verizon phone for extra 20 bucks.

I was on the phone for over 2 1/2 hours first time with no prevail and then the next time i called after getting "disconnected" or they hung up, no one called me back another almost 3 hours. AND NOTHING, they said it was a computer glitch they had the wrong iPhone in there system I was trading and could not figure out how to fix it... I asked to talk to a supervisor, never got one

They signed us up for 2 lines of insurance that we never subscribed for every month. Every month we would call to have it corrected and they would just bill us for it again anyway as if we signed up again. Every month they would claim the "didn't know who signed up the subscription on their end. Really?!? Ripoff alert!

I don't like this site at all. I've ordered from them in the past and the service was terrible. I never recieved a confirmation e-mail and when i e-mail them for information on my order they never replied; i had to call a million times to make sure i was getting my order. I just recently re-ordered from them... i thought maybe they were just having a bad day and i wanted to give them the benefit of the doubt! But nope... they're just not worth spending the money on. I would suggest going to a tmobile store... i'm sure the service would be a tremendous improvement. I DO NOT reccommend this shopping site for anyone.

If you are a Sprint customer and have a Sprint drive, do not let T-Mobile try to "upgrade" you. I tried to install the SyncUP Drive and made three different calls to the number in the app. Every time I was transferred back to Sprint and they were absolute idiots. I had to repeat the same information over and over, and finally had to spell out which drive I was calling about (they thought it was the Sprint Drive). They finally wanted my credit card info to send me a new one when, after an hour I'd had enough. The customer service for this Sprint/T-Mobile merger is sub, sub-par (and I worked in a call center 7 years). Costumer Service? They don't have a clue!

T-Mobile service is the worst service ever I have. I wish I could have seen this review before take The service. I am very tried of calls to them every single month because they charge me extra every month. I wish I could've seen the review of T-Mobile before I took the service from them. This is the worst experience ever I have in life. And, of course matter fact that I have a hidden price that I doesn't let you know by the Time you took the service. You believe me that is exactly what happened to everybody and it will happen to everyone continue. They have a big hiden cost

I really miss Sprint. I am highly dissatisfied with T-Mobile never have I ever had to pay more than $65 to upgrade my phone and they want nearly $300. It's absolutely ridiculous I'm considering changing carriers I was with Sprint for over 20 years and I love them I do not like T-Mobile.

Purchased a tablet and 3 months later it stopped working. I returned it to 2345 E. Coast Highway, Newport Beach, CA *******. It was faulty and I was informed I was not liable for the remaining balance. For 8 months I have faught with TMobile and now I'm in collections. $#*! You T-Mobile!

So I decided to add a family member to my account. At the time a customer representative told me that I had earned a free phone. Well my family member could not get good reception so I tried to cancel that line. To my shock the representative told me that now I had to pay for the phone that was given to me free! The first representative that offered me the free phone NEVER told me that the free phone was only free if I kept that new line added to my account. If course they said they were sorry but too bad I now have to pay for the FREE phone!

I was told my wait time was 15 mins but ended on the phone for an hour! Called to cancel my service and was told i wasn't going to be charged for the new cycle. Today i was charged for that cycle. And i'm beyond upset and mad.the gentleman at the time said he couldn't send over a proof of our conversation. He could only send over the next statement stating it was cancelled. He also was resistant in letting me go as a customer. Terrible service. Now i'm on the phone again waiting for the longest time to request a refund because of this. Never again will i be with t-mobile! Bad service, horrible customer service, and terrible wait times. Good i switched to a different network.

My home is rural, my phone service from t mobile is absolutely terrible, I can't even get constant 3g from a TMobile or us cellular tower. I went out and bought a at&t prepaid phone and the service is actually 4g LTE speeds, with a constant connection. If you live in the southern Maryland area at&t crushes TMobile coverage and service speeds. Screen shots are the service I get from TMobile sitting on my front porch.

When I bought XR 10 through tmobile with $14 protection plan now I have a cracked screen I took it back to tmobile an they said I have to pay $249 for deductible. This is completely fault advertising to customers from tmobile.

Customer Service Is Very Horrible. Also They Don't Appreciate Loyalty. When EVER I Contact Them. They blow me off. Remember I have been with Sprint for over 20 Years. I have been Disappointed since T-Mobile has taken over. I am thinking about leaving and I have 3 accounts with T Mobile. Very Disappointed

Agent told me a choose between a IPhone or a Samsung would be on Tmobile if O decided to go with the internet service. I only called to get the internet service and decided to go with the cellphone. Went to the store with my Sims card that they sent me and the lady at the store said I would have to pay $500-700 for a IPhone. I told her what the lady told me over the phone and the lady said at the store, that wasn't true. I drove 30-45 minutes to the store and waited 45-50 for someone at the store to tell me I was basically lied too. My initial call was for the internet not the phone so I feel my whole entire day was wasted and I was humiliated in front of others at the store.

I am ordered a Nokia Lumia 635 a few days ago. Now I am receiving my product. I think this online site is very good. Their customer service is very good they help me lot. I am very satisfied with this. I am definitely suggesting my friends to this site for requiring different products.