T-Mobile

Can't begin to express my disappointment in this company and there ability to rectify mistakes. My husband and I have been customers for multiple years. We just recently went into the store to upgrade our iPhone 7 to the iPhone 11 pro for a promotion to get $350 back for each phone. We told the manager that was helping us that we wanted the iPhone 11 pro and that we needEd them for photos and video because my husband is in the process of starting a business. The salesman (your employee, I believe even a manager) told us that it was smarter to buy just the iPhone 11 because there was no difference between the 11 and pro. You couldn't not see any difference with the naked eye and it would be stupid to waste the extra money! So of course we listen to the professional, your employee. Now we are starting to take pictures and upload videos for our company and you can clearly see a major difference between our 11 and the pro. I put my phone next to a friends who has the pro and there is a major difference. Not only that but the entire phone is upgraded with better features that would have been nice to have for our company and would have if your employee didn't down sell us. I have now contacted you guys Over the phone and was told that you could do some thing then was never gotten back to and then told that you could switch out the phone but I wouldn't get to keep my $350 discount each month for each line. I understand that is has been over the buyers remorse period but if it wasn't for your employees down selling me when I originally wanted the pro we wouldn't be in this situation. I would like to exchange our two iPhone 11 for the iPhone pro and be able to keep our current promotion. We have been loyal customers for many years and are needing to increase our coverage and lines in the near future and would hate to have to take my business elsewhere.

The worst customer experience I've ever had. I've been with them six months and I don't complain about nothing honestly I just roll with it well i've treated myself to a new phone because I have not had one in a long time i bought it from T-Mobile I came in the mail yesterday and I still don't have a working phone because it's supposed to be so easy just to transfer one phone to another because they use a ESMUnfortunately theyCould not get mine working and they disabled my other phone my old phone so I have no form of communication at allThey advised me after being on the phone with them all morning from 9:00 a.m. to lunch time but I needed to go into a storefront to fix the issue That was the only way to resolve itI go into the store front I have to be at work at 1:00 and I work from home I'm in the store front a little after 12:00And I'm still there at 1:00 when I have to clock in at work Still no phone working so I had to leave to go home and go to work I still have no phone working at all and 'm so mad that they wasted my time 4 hours on this situation today And all they can say is how sorry they are They have never offered to compensate me any type of way All they can say is I'm sorry Regardless of the fact that they transferred me to multiple different agents and I had to repeat myself every single time I want my money back from the phone I bought it and they can take it and stick it where the sun don't shine and I'm leaving them and going to a real cell phone provider

I have been having issues with my brand new I-Phone 13 pro. I have a signal as T-Mobile and a carrier as T-Mobile; however, I am unable to send/receive calls or text messages. I was told by T-Mobile personnel that it was an issue with Apple. So, I contacted Apple Care. I MUST ADMIT - I GIVE MORE THAN KUDOS TO APPLE. CUSTOMER SERVICE IS BEYOND PHENOMENAL and Apple personnel made a conference call trying to determine the problem. After 160 minutes being on the phone, it was determined that the problem was with T-Mobile network connection. My frustration comes - after calling technical support 11 times in 2 days, being on hold for about 15-20 minutes each time before I get someone, having to explain myself each and every time, and total talk time with the technician including me being transferred here and there during each call exceeding approximately 45 minutes or more. Well, all of these measures have failed, I ended up going to the T-Mobile store 2 days in a row. The tech told me "oh the issue is with Apple Care" though I said it's not with Apple, I contacted Apple again. I went back to the store and the personnel had to call the damn online tech support due to limited resources that are available here (in the US). Anyway, Day #3 my phone is still not working and T-Mobile cannot give me a time frame as to when this can be fixed. I have never worked with incompetent people in the past. I want to switch my services elsewhere - and they say "T-Mobile Cares and Customer Care is Great". Let me say something - T-MOBILE ABSOLUTELY SUCKS AND THEY HAVE INCOMPETENT PEOPLE AND YOU CAN'T REACH ANYONE IN THE US - THEY ARE ALL IN THE PHILIPPINES!

T mobile sucks I been with them for five years and I still don't have good services

Data speeds are terrible in Lake Jackson, TX. Spotty voice service down 288 until Pearland. Don't use T=Mobile if you're south of Beltway 8.

I will like to appreciate DANG and RUSTY for an exceptional service today. They were able to resolve all my issues and also made my day.

I wanted to move to Cricket. I went to sign into my account and it automatically locked me out. No change passwords, no nothing. Hours upon hours on the phone to get put on hold, transferred and dropped. Chat sessions disconnecting, not helping me. It took me a long time to finally get someone on the phone that could give me a disconnect code so I could move my service. I finally moved it. Then I started receiving emails that I was still being billed. WTF?!? I had already paid off all my devices and moved them, how was I still being billed? Hours upon hours of being on hold, transferred on hold again, and dropped, day after day after day, I finally was able to get through to find out someone had given me a line that I wasn't aware I had. That line needed to be closed out. I was still being charged a monthly service for this line I didn't know existed. No one ever told me the entire time that it existed. Then comes my final bill. Of course I was being billed this entire time I was trying to cancel. They refused to take the bill back. It went on my credit report after 30 days! No time to make any kind of arrangements or to fight the bill! And now that account is coming up deliquent and hurting me getting a loan for my roof. Meanwhile, my service didn't work in at least 75% of the areas I was in. I couldn't receive emails or texts or make/receive calls. I wasn't able to work my business because of dropped call after dropped call and the lack of actually receiving anything message wise. I DO NOT recommend TMobile. They make it impossible to move and then they charge you for it. I have actual transcripts of them refusing to help me and disconnecting.

This is the worst phone service I've ever had. First of all, the shifty salesman told me my plan would be $10 a month lower than it is. I was told I could pay by credit card but that changed a few months after I switched plans I was notified that I'd have to hook it up to my bank account, or debit card. And worst of all, for some reason they put a lock on my sim card.

Several times I tried to switch my T-Mobile to debit for my bank account, to no avail. I finally called customer service and had them do it for me. I believe it was mid-month and the gal told me that they would take half payment for my account, and then the following month full payment.

Fast forward, to my friend who has the other line on my plan buying a new phone and needing a SIM card. After much Ado we couldn't get the SIM card working so we call T-Mobile. It was then I was told I had an outstanding balance and that a lock had been put on my SIM card to protect me. I was told that they would have to go to their back office to have this whole taken off. Hence, my friend is still without phone service almost 24 hours later. I travel a lot overseas and with the SIM card being locked I would not have been able to purchase a SIM card in another country with a which would have left me high and dry. I was also told of my outstanding balance. I told him I had a text that outlined the exact amount which was one half being taken out of my account and that I had definitely been switched over to payment being made by a debit to my bank account. Well I got some crock of bull story about what had happened on their end.

Also I would like to mention how horrible their phone service is. I switched plans hoping that through our travels and our RV I would get better phone service than consumer Cellular. I will venture to say it's probably not even as good as Consumer Cellular.

Also I forgot to mention in the beginning when I first hooked up my phone line, for some reason I was given a temporary phone number which appeared on all my friends and families caller ID so now most of them are mixed up which phone number is mine.

T-Mobile has been very brash about admitting they did anything, not to mention the great inconvenience they have caused my friend and me.

I do not recommend T-Mobile at all given the aforementioned circumstances and problems I've had with them. It will just be a matter of time before I switch to another cell service.

I got screwed up by a store manager in Maryland and it has caused me so much pain, I have been dealing with T-Mobile for almost 7 months now with no end in sight to my problems. I am writing this review with a heavy heart. T-Mobile was offering some deals on their phones and plans to attract new customers at the time so I signed up for one of the deals, unknown to me the phone was out of stock and deal period was only for one week which the store manager did not disclose to me. The store manager kept telling me to keep coming and checking and that new stock will soon arrive and this went on for 2 weeks and to get the deal he convinced me to make a down payment so I don't loose the deal which I did. Mind you the sales period was only for a week, I got the phone 2 weeks later when the deal has expired and the store manager did not disclose this to me. He also didn't put me on the plan I singed up for but on a different plan. He did this plus some shoddy deals so as to get me the deal on the phone even though the sales period was over and he had no control over that. As a result I wasn't getting my bill so I had to go to the store for my monthly payments for the first 3 months, he also asked me not to call customer service because there isn't much they could do for me when all he wanted to do was to cover his $#*!. The sad part is I get text messages at least on my phone when the bill is due and the amount fluctuates from month to month and I kept wondering what was going on but had no idea since he didn't want me to call customer service and he always tried to convince me that all was under control.
Finally I got tired and called customer service and it was then that I was beginning to unravel what had happened. I narrated all my ordeal to the rep who promised in February to elevate the issue to upper management to be resolved the following month. The next month arrived and the issue wasn't resolved because the bill was still higher than usual. I called again in March and they promised that it would be resolved, and that someone from their department will call me and guess what no one did. I had to call them again April and they promised it shall be resolved in May and that they shall follow up with a call, we are now in June and no one has returned my call neither is the issue resolved. My wife convinced me to sign up for the deal and I'm so pissed off. I regret and when this menace is over no one close to me will ever get to this company again in life time. Stay away from T-Mobile.

I am absolutely appalled at how they handled customer service. We worked with an Angela I believe for about 3 hours and the 1 phone I wanted wasn't out
I am absolutely appalled at how they handled customer service. We worked with an Angela I believe for about 3 hours and the 1 phone I wanted wasn't out yet an so I was going back and forth with the 3 Samsung S22's and said to her and another worker I absolutely no way would ever take the Samsung 21 FE. I decided on the regular S22 and there were other boxes from my husband's phone and cases ect. I didn't look at my phone till after dinner and found out she gave me the phone I said I absolutely didn't want. When we went back they tell me I have to pay the restocking fee even though it's her fault plus the screen protector there is nothing they can do about it I will have to buy a new one for the new phone and no credit for the phone she screwed up on. SERIOULY? Oh but they will be able to return the case how nice of them. Thanks for the great customer service on your mistake. YOU SHOULD NOT CHARGE A RESTOCKING CHARGE AND PUT THE SCREEN PROTECTER TORWARD THE CORRECT PHONE AND SAME THING WITH THE CASE! It is the proper thing to do when your employee screws up! Wish I could give negitive 10 stars. I can not believe they are not willing to help the customer with there Era. I was back right away it's not like I came back weeks later. Very poor customer service and very bad for there business.

Ive been a customer since Voicestream. Ive never had too many issues until 5g.
I called in because my service had performance issues. I was told my s6 was too old? I was told I could trade it in, for a new Revel 5g for free. So I said ok. I got the Revel, and it was junk right out the box. I also wasnt provided any labels for returning my phone. I called and asked for labels several times. Finally I was told "just keep it" then, Revel after only 2 or 3 months just had horrible service, tmobile said they would send me a new phone free. I got A32. Awful. Poor reception, terrible wifi, poor screen response awful memory and system and disgusting amount of bloatware takes up full 1/3 of advertised memory which is bull$#*!.
So heres where it gets nasty.
Tmobile uses foreign countries for customer service. The folks have very heavy accents, dont listen to even 1 goddamned word you have to say, and are barely understandable. They also apparently will openly lie, because they are incentives to sell phones, and zero consequences for being dishonest.
Heres where Im at...
I still have my S6. They never sent return label. Now, their story has completely changed, and they claim they never have mailed labels, and I had only 20 days to return phone, so..." theres nothing they can do" I have been charged full price of Revel, remember it was supposed to be a free trade. I have also been charged for the A32 which, was supposed to be the replacement for the dead Revel. And get this... after complaining, I was told that "all they can do is accept the A32 being returned, and they wont CONTINUE CHARGING ME FOR IT, but all, Ive been charged will not be credited or refunded" which would then leave me with no phone, but a phone bill, and Ive been extorted into paying for 2 phones. So too CONTINUE SERVICE, I WOULD THEN NEED TO PURCHASE A WHOLE ANOTHER PHONE...
Oh... and the kicker of it all, turns out theres no 5g towers near me, so tmobile was full of $#*! from the get go. It was their bad service not my s6 that needed upgrading.

We had used Verizon for 24 years. Our bill was quite high for two people. Kept receiving info in my mail to switch to TMobile. Finally got motivated to begin the arduous task of switching carriers. Went to West Pointe sister store. Had a pretty bad experience there. Left, went to Verizon to give them an opportunity to make things right. No deal only a half hearted don't switch carriers.
Luckily, we called Mill Run location and spoke with Sahra. She was a breath of fresh air. We look at each other and decide to drive out of our way to this location.
As soon as we enter the store we are greeted by Sahra. Luckily she is free and we sit down with her. She tells us all the right reasons we should change carriers. Thirty dollars a line for each of us, new phones (ours were over 5 years old, mine was failing), $400. Credit eachfor our old phones, $200. Rebate each for porting over our old numbers, locked in price for life, free Apple TV, free Netflix, $10. Off YouTube TV per month- we already had it and paid full price. We had Netflix but now we no longer pay for it- unless it goes up in price then we pay the difference. For everyone we refer we get $50.
All this sounds wonderful and is but the real treat is how knowledgeable Sahra is. She is friendly, inviting and just such a breath of fresh air. Unfortunately, most customer service personnel act put out to do their jobs. Not Sahra! The AT&T cell service in that strip mall is very slow. When she was porting our information from our old phones to the new ones it was taking hours. She was so engaging and personable. She apologized and explained the issue. It was approaching closing time for the store. She suggested we take the two sets of phones, keeping them side by side to allow the transfer. We would just have to return our surrendered phones in the morning. Within 5 minutes or less both phones finished the transfer. She was correct about that AT&T service.
The next day she contacted us to see how everything was and finish any last details.
I can honestly say that if there is ever an issue with something we will drive across town & seek her expertise. She should be promoted as swiftly as TMobile will allow. At the very least give this fine sales person a raise. Do not loose her. She is a total gem and a rare find! I wish all the people in business had this type of work ethic. Honestly, I wish my personal life was filled with this caliber of human being. Such a breath of fresh air.

I started a line with T-Mobile. Went to the store to return the phone I purchased and cancel my plan 12 HOURS LATER. Returned the phone (of course there was a restock fee) and was told my refund for the remaining amount would be back in my account in 5-7 business days and that my account was being cancelled. It's 2 months later and about 20 calls and over 5 hours total on the phone with them trying to get my refund. On top of it all I get a $194 dollar bill to my house saying I owe this money. Call them AGAIN to tell them I don't owe any money because I don't have a line, that they owe me money and I get told the store never cancelled my plan
How would I have a line I'm using without a phone(that I returned 12 hours later) or an account? Every time I call I get a different answer as to why my refund hasn't been issued back to me and why I had a bill sent to my house. No answer is ever the same. I've gotten "it will be in your account tomorrow, we need proof of a purchase, I'll call you back in 2 days with answers" and still nothing has been resolved. It's been 2 months and I am STILL fighting with T-Mobile and trying to get my money they owe me back. And all I get from them is run arounds and continued bills for monthly payments sent to my house and told if I don't pay it, it's going to collections. On top of this all, the whole $40 dollars a month for a line that they advertise is a lie. They tried charging me $194 a month for a ONE line! WORST COMPANY AND CUSTOMER SERVICE EVER! I never do these reviews on companies but please read carefully before ever getting involved with T-Mobile and their horrible service.

I haven't received my phone yet, and already I have had the worst experience EVER! I did the online question-air and was presented with a 92% match of a phone and plan. HAHAHA. I answered the basics every-time it was offered and t-mbile still tried to stick me with a 160$ a month plan... so I manually went in and adjusted my needs down to a 40$ a month plan + the 7 insurance and $4 a month for 24 months for the phone they say was such a great match for me! Without being able to speak with anyone or log in to an account- I was being 'stuck' with the worst rated POS phone on the market! Not only did they disregard my needs for the basics plan and try to hook me with a plan 3-4 times more expensive than I needed... they tried to pawn off the worst phone available! When I contacted customer 'care' (because they do NOT care) they tried to trick me several times in admitting that i chose the phone- but i DID NOT choose it, the site chose it for me and sold it via BS Propaganda as a 92% match oh wow spectacular given all the choices! One minute the client relations provider said there is no tracking # so allow me to cancel it- then after several minutes of hold she returned telling that canceling is no longer and option and that it now does have tracking... wow, how convenient for them! SO after i have a PTSD triggered break down - They say they can actually cancel it- but ill need it to still be shipped to me, then they will send me a return envelope so I can ship it back... even though it has NOT SHIPPED YET! Waste of Money, Waste on our Environment Idiotic waste of time, energy, effort... Inconvenience for all - ALL concerned! Yes, they took $24 from me on the order to initiate it... but how much are they spending to ship and return something that hasn't been shipped out as of yet? Just to get the numbers! Hey Corporate Conglomerate, way to ruin it! <also no way for me to log in to anything and cancel myself lastnight >

A while back, I wrote a review about some numbers I ported over from AT&T to T-Mobile that was four years ago. One of the numbers that I ported has had a problem since day one and I told him that I thought it was porting issue. That was four years ago here recently they finally got that problem fixed as it turns out I was right it was a porting issue so I've had a full line of service are supposed to be full line of service that's only work somewhere for four years that's $960 to pay for a full service line that only works when it wants to reverts back to AT&T when you're traveling or goes to SOS or some other awful thing not that it was a continual problem but when you pay for full service online, you should get full service online when they insulted me with a three dollar credit I decided I would contact the FCC and I did sell and within two days they're corporate trying to get a hold of me now let's see if they make it right I probably wouldn't of went here except for the fact that they insulted me number one and number two they cannot charge for a line that's not fully ported or fully operational and they know that and they will fight you and hope you'll give it up. So my suggestion to anybody else has had this problem and I'm sure that there are others out there that have figure out how long it was that they charge you for for Lana service and contact the FCC and file a complaint like I did. In my eyes since I told them if they didn't correct it that's what I was going to do that's what it takes to get them to correct the problem and make amends for their mistake. So if anybody as part of the number from another carrier over to T-Mobile and if you had a similar problem, feel free to contact FCC. Here's the number. *******275

So somewhere in February my bill was $64. I figured if that's my bill pro rate it and pay $128 to cover my service for couple months... that didn't happen a night mare is what's happening you get their 456 texting you bout what I owe here's my headache since I paid $128 TMobile has taken my money and keeps charging me for different things I go back and forth with them they never take what I text seriously treat me the customer like am their pet at home shut me up here's another last week or two ago went and paid my bill of $100.82 had a second line wanted it off called in and that was taken care be I hung up I asked if I owed on my account they you are caught up and zero balance couple days ago I get this text from 456 saying I owe $42.83 am like I don't owe anything there's no explanation to how that came up in the mean while my question is check my account nobody or AI computer has explained to me on my $128 I paid then today I texted customer care from bout nine or ten this morning till tonight passed eight p.m when I bring up my $128 am told of an adjustment don't make sense cos when I sent that money the cycle hadn't started plainly I have been robbed of $128 I was so pissed I cursed and cursed you can't take my money and expect me to be calm it's like WTF so as of now I'm done with TMobile when my cycle is done am off to another carrier and trust me if it's own by T-Mobile am not going sign up for another headache no it's not happening and I don't want to hear them words of being a valued customer a valued customer doesn't have to be treated like some $#*! wipe I have had it you don't give me promos or freebies every phone I have gotten I paid for straight up so when you have pissed me off and am cursing don't give me the run down of company policies or say how sorry you are or feel my frustrations bottom line no one is sorry or feel my frustrations that's a con I have had it so I blocked customer care and the expert nothing has been resolved.i don't expect a call or text from T-Mobile am done been treated like a whore and TMobile being the Pimp enough is enough would I refer family and friends over heck no so they get treated like how I am treated not happening

Had 2 phone replacements, second replacement stopped working first week of February, I outright bouht the phone last year. Called customer service, was told I had to buy a new phone, I told rep to cancel my account because I was not going to buy a new phone, and I wasted my money outright purchasing this Iphone which malfunctioned for a second time. End of February, went to a new cellphone company,, and the new rep called Tmobile to have my number transferred to my new service, we were told in order for me to transfer my number, I would need to re-activate my account, this was 5 phone calls later, no help, so I ended up not transferring my number. I received an email saying 'final bill', nevermind I did not leave Tmobile with a balance at all, and called in, and was on the phone with one dumb $#*! rep an hour and a half, whom refused to transfer me to a supervisor, but kept putting me on hold to check something out, so I angrily requested a supervisor, whom was very very rude, kept cuttingt me off, shouting in my ear, told me I owed $43, plus a reactivation fee of $10 and my bce owed was now $73 and there are no notes that I called to cancel first week of February, so I had to pay, I declined. Never ever again, and I would advice any body to stay away from Tmbobile. I am in my second lawsuit for the 2 data breaches, was paid for the first, now the second is in litigation with a law firm, adding this complaint to my lawsuit. Noone wanted to give their name, I was breached very bad too, all kinds of scam calls, texts, porn and scam emails, accounts hacked, got it cleaned up with Equifax and other companies

I switched to T-Mobile July of this year and that was the DUMBEST decision I made the whole year of 2022 I started off with just home internet and that's probably where I should've stayed to be honest my modem stop working I instantly called 611 and was told just unplug the device in take into the store nearest you well I ended up using both hot spots entirely and was still billed the same awwww I didn't mention the store on 58th and Kedzie just up in moved in I'm sure I know why this guy took my money for a screen protector and cases and pocketed the money and set me up for a 13 month installment plan now REALLY they only cost $5 $10 top at Walmart see what I mean just grimmy one of my iPhones was stolen not even a week into my first month with them I suspended the line and was still charged the entire bill I spoke with a(EXPERT‍) and was told I can get on a payment plan because I voice to them my bills were due all at once in I was no longer working to me this a god send so I went to the app to pay my bill and was short maybe $35 from the $177 payment but I'll load the money in my card as soon as a store that loads cash onto prepaid debit cards we'll tell me why that $35 turned in. A little over $100 T mobile are crooks ‍

This $#*!tiest service I have ever had they want to say they're the best 5G and all that stuff their service sucks going back to ATT

So I've had Boost Mobile since it was Revel and all I have to say about this service is the fact that you pay for unlimited but what you're paying for is the fact of when you hit a certain amount of data they will throttle or slow your speeds down which is ridiculous and very unethical for a company to do if you are offering unlimited services to your customers and then when you then cut into their service and throttle their speed and completely take away any activation with people who need to use their phones for work for entertainment purposes you are liable and I'm pretty sure that you're going to get sued by multiple customers for this practice you need to stop throttling people speeds when they reach a certain amount of gigabytes it is very unethical and if you see it in your hearts to understand that if the net neutrality was never ratified you would have been sued left and right by every customer you have ever had I had T-Mobile back in the day and when I had it I couldn't keep a phone call going for 30 minutes you would cut the phone call off after 30 minutes of connection you guys are ridiculous with this and just because you bought out Sprint now I have to deal with you guys throttling and slowing my speeds down because you guys have horrible business practices I will never ever use T-Mobile again after this next month I will be getting another phone company because you guys are douchebags with this practice I really hope that my review has been shown to your customers this is downright criminal extortion when it comes to using your service there is no reason for you to cut speeds or throttle data because UD prioritize your customers it is a wrong practice and I hope you guys go bankrupt and get sued all over the place

If you are looking for a carrier or you are with a carrier, Like T-MOBILE don't get it or get out from it. I been with T-Mobile 6 years and they have been the worst ever in my life. I also worked for T-Mobile for 2 years as a manager. So I have so much experience and recognition of this SCAMMING COMPANY. I hate it with a passion. My bill has been $430 dollars every month no less than that. ITS RIDICULOUS! Every month I have to call them to talk about my billing losing 1-2hr on the phone each time. The customer service is really bad they are so unprofessional they make mistakes in your account than later as customer you have to pay for them. I have spoke to supervisors from the customer service area of my region. And they are all the worst as well they would literally do the same thing that the representatives do. You tell them your story and they don't care they take your story or whatever you told them and count you as a liar or you making up things to get advantage. I sure would love to get the hell out of this company but I'm stuck with them because of the stupid promotions they say are the best as so they say. You get stuck with this promotion for 24 damn months on the most expensive rate plan you can cancel your line until than or if you do you will end up paying the whole device. I have tried to talk to so many reps and supervisors to lower my bill and I have no way around it or they won't make an exception for me when they see I'm struggling to pay this bill every month. I hate T-MOBILE I would never recommend to anyone all my family members hate T-Mobile all my friends hate T-Mobile and so do I. I'm tired of being scammed like this of my money every month and they never help or understand or make exceptions for long time customers. This is how they repay us. Reps on the phone each time I talk promise you a courtesy credit to help with your bill and or situation. But once you get off the phone with them it's never there on the bill. THEY ARE LIARS AND SCAMMERS.

THE ASSOCIATES WHO HELPED US AT THE TMOBILE STORE IN WAKE FOREST WERE FANTASTIC. THEY WERE PROFESSIONAL AS WELL AS COURTEOUS.

Call TMobile at Woodstock VA and was told they were busy and suddenly they hung up…………………………………………….