I used to buy Talbots clothes but the quality of the clothing and convenience of on line shopping has seriously declined over the past years. Unfortunately I was given an expensive Gift Card for Christmas. I ordered an OK dress, and shoes suited to the dress, online because many of the items are not available locally. I received the online confirmation of order and 4 days later a statement that both items had been shipped. 2 days after that I received another notice they did not have the dress, but the shoes to go with the dress were on the way. The Gift Card was not credited, they said they sent me a merchandise card for the returned amount, and they were sorry it was deducted from my card without having the merchandise. That was over 8 days ago, and I still do not have that card, or the amount of already paid for credit available to me. I am returning the shoes and will be given another merchandise credit card because they won't reload the gift card. As many of their items are online and mot available near me I am limited in what I would dare buy from them sight unseen. The merchandise is often poorly constructed and the materials of low quality, and fit varies. Returns will be another merchandise card. There is NO market for Talbots cards on the gift card exchange... I may return it to the giver, and say "thanks you enjoy it."

I placed my order almost two weeks ago and, in my urgency, paid for overnight shipping. However, instead of receiving my order promptly, I'm told it hasn't even shipped yet. If I didn't need my items urgently, I wouldn't have opted for express delivery in the first place!

I am absolutely livid at the complete lack of responsiveness and accountability from Talbots regarding my order. It's as if my order number is just a random assortment of digits that their system couldn't care less about. I've reached out multiple times, but all I get in return are flimsy excuses like this that blame it on my ignorance about their policies:

"We sincerely apologize for the inconvenience on Talbots expedited orders. For Express, $18.95 the delivery carrier has a full three business days to deliver after each item ships out. The checkout arrival date for shipping is just an estimate, and is not the same as the actual email tracking expected arrival date from the shipping carrier. For delivery dates, and our shipping policy, you may refer to our website: https://www.talbots.com, or the link: https://www.talbots.com/shipping.html. "

But here's the kicker: not only am I stuck paying and waiting for an order I no longer need, but I'm also told it can't be canceled. That's utterly preposterous! It hasn't even left their facility, so why on earth can't it be canceled? And to add insult to injury, nobody seems to know when it will finally ship.

I'm beyond frustrated with this ridiculous system and the complete lack of customer service. There are too many quality stores with good customer service to put up with this nonsense. I will never purchase from Talbots or any other Sycamore brand.

For decades I was a very regular customer of Talbots. My opinion of them changed a couple of years ago when I ordered a turtleneck from them online. The screen had in small print "No returns". I ordered the turtleneck in the same size I had always bought from Talbots, which had always fit, so I didn't think it would be a problem even though I couldn't try it on in advance. When it arrived I found it was much too small, so I took it back to the store. The woman behind the counter took one look at it, stuffed it back in the bag and practically threw it back it me saying it couldn't be returned. Apparently this company knew these sweaters ran small, but wanted to unload them anyway without making the customers aware of that fact.
I stopped shopping there for a long time, but decided to give them another chance a few days ago, ordering a dress online. It did not fit well, so I returned it a couple days later. Then I got a bill in the mail for the shipping and noticed they were charging sales tax on the shipping. After two instances of questionable and underhanded practices, I have decided NEVER to shop at Talbots again. Buyers beware!

Trying to get thru to the call center customer service is impossible. This is because Talbots treats their employees terribly and they're overworked and underpaid.

I have to say I am very disappointed with my customer service experience at Talbots today. After receiving an email indicating my order could not be fulfilled as I placed it due to unexpected demand, I called customer service to order an alternative option. The item I ordered was PA******* in indigo blue in a size ten. I wanted it in this color so I was trying to order it in a size 9 1/2 in the hopes it may fit but wanted to order it also in a size 10 in the color sand, in case the 9 1/2 didn't fit. With this order I had also purchased 2 other pairs of shoes. Unfortunately, your representative Whitney and manager Lance were completely unwillingly to help me and would not honor the price I purchased it for, for both pairs. I tried to explain this was a result of Talbots being unable to fulfill my order, an error the company had originally made. Had I known my size was not available when I placed my original order by the website being current and up to date with the available stock, I would have placed my order differently. They were un-willing to work with me and find a compromise. I find it interesting how your website tag line is "Providing exceptional service is our priority;" and "It really is all about you" when those statements are entirely untrue.
I found the representatives to be short and unfriendly. Due to the horrible service, I decided to cancel my order completely. This was done without hesitation by Manager Lance. I am a 37 year old woman and will never order from Talbots again and will be sure to tell everyone I know about the incredibly awful service they provide.

I was very disappointed today after my visit to Talbots at Desert Hills Premium Outlet. I went to return an item I had purchased online. Even though I had the receipt they did not know how to make a refund and said they could not return my money. Not only were the 2 ladies in the store extremely rude to me. They both obviously had no clue about customer service.
I then started to look around the store a bit. I asked them if they had any tunics. Neither one knew what a tunic was and they said they do not sell tunics...
Then I saw some tshirts that were kind of long and they were advertised for a good price. There was a huge sign saying $ 12.99. When they rang it up they wanted to charge me double of the adverstised price per shirt. I was going to buy 3. They did not honor the price of the sign saying that they have to charge whatever the computer says and that they are not able to make any changes to the price. They did not even say they were sorry for the mistake.
Needless to say I left the store without making a purchase. I will not be returning to the Talbots at Desert Hills Premium Outlet.
Talbots lost a great customer due to rude staff.