I called 2 phone numbers when half of my order was missing, they hang up on you because they are too busy. I paid for premium shipping too.

I have been an avid shoppers at Talbots here in New England for the past 20 years. The ladies in the store know me on a first name basis. I have spent THOUSANDS on merchandise from this store over the years. I have sung this stores praises to my family and friends for as long as I can remember.

Recently, I had to return a handful of items (they were sales items, not full price) to the store that did not work for me. I had unknowingly made the grave error of returning the clothing without the tags attached. I did have the original receipts with the items highlighted. The attitude I got from the first employee who assisted me was one of contempt (eye rolling, annoyed sighing, etc). She said she couldn't do anything without the tags and had to get the manager. I thought to myself, "oh that would be okay, I know *her" (*name omitted - not trying to get people fired). When the manager finally came out, there was a line of people behind me, and the store was very busy. To my shock (and sadness) she told me in front of this whole store that I would be getting "the speech." She said that once the tags are removed, the items are no longer returnable. I had no idea. She then said she would make an "exception" this one time, but that this exception be recorded on my "profile." (?) I told her I felt like I was in the principals office. She said "Well, you sort of are." Was it really necessary to humiliate me like this? I also felt foolish for being so loyal to this store. I had placed *22* online orders in 2022.

While they were processing the 5 or 6 items I returned without tags, I took the clothes that I had intended to buy that day, and put them back on the rack.

After they completed the transaction, I was so embarrassed, I went out to my car and cried. I felt like I had lost an old friend.

I feel that Talbots no longer cares about its customers. I don't understand the point of berating a loyal customer over 5 or 6 items without tags. Is this truly a scenario worth losing a good customer? For this store, it is, I guess. I have paid off my Talbots credit card, and will not return.

Bummed about some of the clothing being really thin- hello cashmere sweaters I'm looking at you- but the quality of the shoes is exceptional-

I bought 6 t shirts last year and two this year. There are tiny holes after the second wash. The lady asked it I wore jeans. I HAVE ALWAYS WORN JEANS WITH T SHIRTS! Your products are now worthless.

The quality of the clothes is the best. I've kept clothes I've purchased here for years and they are still in really good condition.