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Kentucky
1 review
2 helpful votes
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POS
May 28, 2021

The site tells me I need to finish my return which I know damn well was submitted and when I go to 'finish' it, it says I can't because my ss number had already efiled. Seriously... screen shots below. Oh and it says refund of 0 and it is over 2000. Worthless piece of crap software. If you want to sit around and wonder wtf if going on with your return since they give two different messages, then this is the program for you. I will never use this crap again.

Date of experience: May 28, 2021
California
1 review
0 helpful votes
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I have never dealt with this company, however I am getting emails that my account has been been created and a link to activate it. A few hours later I get another email my tax return has been rejected. No my email is not hacked as the email was never read till half a day later so it could of never been verified for someone to file a tax return.

Its some scheme to get people to their site and give private information. No thanks, taxpayer.com is blocked.

Date of experience: January 15, 2015
Washington
4 reviews
13 helpful votes
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Sounds to good to be true and it is.

Free or $9.95 turns out to be much more with every gimmick man can think of.

No live person phone line.

Too Bad they are using Dale Jr and Our Military in their Slick Ads.

Afraid this will suck in NASCAR Fans and Patriots to what I believe is basically a scam.

If you do use it be prepared cause it isn't simple like Turbo Tax and H & R Block

Date of experience: December 31, 2011
California
1 review
2 helpful votes
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This company is worthless. If you owe taxes and try to pay through them, don't expect a confirmation, any communication, or even a response when you pointedly try to ask them questions. I filed and setup what I owed to be withdrawn on a specific date. Nothing happened. So on tax day I called them to figure out if I missed a step somewhere or what was going on: it just hangs up on you. That's it. So, I tried emailing them and got a completely useless answer that was irrelevant to what I was asking. I called again, did finally have an opportunity to talk to a real person and they just lied out their backside about the processing. So, I payed the state directly why I owed because these jokers couldn't tell me if the payment I scheduled through them weeks ago was going to go through. Lo and behold the payment I scheduled with them and the one I scheduled with the state got withdrawn on the same day back to back. So, these idiots cost me hundreds of dollars I don't have just because they can't be bothered to do their job or even something so simple and common place as sending a confirmation receipt so you have any piece of mind that they did what they said they would, even if it is weeks late. They are a trash heap and you're better off paying a real entity than trying to go through them just because it's free.

Date of experience: April 21, 2023
Florida
1 review
1 helpful vote
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Charged $40 to do NYState IncomeTax and it was WRONG...I had to pay another 50% after NY audited it. I could have done the taxes wrong for FREE! Very disappointed in this result.

Date of experience: April 15, 2023
Illinois
1 review
0 helpful votes
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Quick and easy
April 27, 2018

This was quick and easy and also fast. Bought for my son as a birthday gift for his friend and his friends parents. I'm pretty sure we just made this boy one happy kid for Saturday night

Date of experience: April 25, 2018
Singapore
3 reviews
5 helpful votes
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Value for money
January 30, 2019

I have used them in the past and it works okay for the most part. As you move up and have more tax clients, it makes sense to find something that more suited for the practice,

Date of experience: January 29, 2019
Florida
1 review
3 helpful votes
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I have been using Tax Slayer for probably 10 years. Even though we were military and had the option to do our taxes for free, we often opted for a paid version. I can now, just this year, only access my last 4 years of returns, even though I have had the same account for YEARS. Why? I paid for them. I USED to be able to access all of them. This year, I found their program to be lacking and it overlooked several errors that Turbo Tax found when I input the same information with them. Not only did the other program find my errors, their program was comprehensive and explained things where TaxSlayer was content to let the mistakes ride, with no explanation. There are so many changes this year with child tax credits and whatnot, and Tax Slayer was a big let down when going through the 'guided' version! Not Happy, I do NOT recommend them anymore! I will be moving whatever returns I still have access to, to another platform.

Date of experience: March 31, 2021
New York
1 review
2 helpful votes
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The first one went through with no problem. But because there idoits closed the accounts that they use so they can get their money before they pass it on to us... they sent them back to the irs. They should be made to pay us directly. H&r block and turbo tax fixed their problems. But NOT TAX SLAYER!

Date of experience: January 19, 2021
Texas
1 review
2 helpful votes
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I have been a loyal customer of Tax Slayer for 4 years, but I will never use again. They incorrectly added me and my spouses Social Security and caused us a penalty of $1,790.19... When questioned, the person on the phone had me on hold for ~30 minutes and then told me to call the IRS. She said there was no line 72 on tax form 1040... which is clearly false.

Be smart - DO NOT USE TAX SLAYER

Date of experience: February 19, 2020

Overview

TaxSlayer has a rating of 1.7 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TaxSlayer most frequently mention and customer service. TaxSlayer ranks 57th among Tax Preparation sites.

service
22
value
24
shipping
7
returns
10
quality
20