TaxSlayer

Will short you $1,000's because wont give you Earned Income Credit based on 2019 Income. Normally ok program but they missed this vital exception to the EIC in 2021 return.

They say file for $0 but do not have any asterisk to any carveout. Then when you entered all your information and ready to file they asked for $69

I filed on feb 3rd 2018. I got a refund of 1200+ and chose the direct deposit option and paid the 25.00 fee to the bank that process the Refund Now loans. I heard nothing Monday so contacted customer service on Tuesday Feb 6,2018. The e-mail option will answer in 72 hours which is long since I got the premium package service and should have priority service. I called the number which isn't toll free to be told "Your refund wasn't high enough to qualify for the Refund Now loan." So I wouldn't even get an advance of 500 on a 1200+ return? There were no messages telling me this, and I had no clue until I filed. So I could not even cancel the refund and go someplace that would give me an advance! They KNOW they are misleading with their advertising as they show young people who would likely be single filers with probably less of a return than myself. So maybe you have to have one of those 3600 returns? Probably a SCAM and rip off! Now I am hosed and have to wait until March to get my return.

This company is heartless and they are happy to take advantage and exploit the poor, much like any dictator. My son made less then $7K last year and because he is living in poverty he qualifies for the Earned Income Credit. TaxSlayer brags about being free but then wants to charge $18 for filling our form 8962 that qualifies my son for this credit. So, if you are poor and living in poverty and are provided the opportunity to receive assistance from the government via the EIC, TaxSlayer still wants to gut you for what can be up to 2 hours of salary because they assisted with a simply form. This may not be illegal but it certainly is an example of a company that is taking advantage of the disadvantaged. Their CEO, Brian Rhodes, should be ashamed of himself for allowing his company to exploit the poor, but then again maybe it is all this gouging that allows them to pay for all of its sports sponsorships, such as the TaxSlayer Bowl in Jacksonville, Florida, NASCAR and three PGA Tour golfers.

So this service is not helpful at all... I have used it for several years and every time I think I have the problem solved something else pops up... first it was a letter from the IRS telling me I hadn't paid school taxes since 2015... I put all the information into my return for taxslayer. I definitely paid them. So I call and file the individual returns. For 2015 2018 and 2019 (conveniently the only years I used tax slayer were the years that were missing. So I filed and I paid the fines for having done every thing late. Then when I went to file this year I paid for the premium service spent hours on the phone making sure everything was right and told that they don't file school taxes but there was a voucher included in my return that I just needed to print and mail. So I did that. Cool... THEN a month or two ago a letter saying I haven't filed my city taxes in the last two years... you have got to be kidding me?!? So I go out and file these as well with the IRS and now I am getting a letter that they want me to submit copies of all my w2s and the front page of my returns from the last 3 years... okay well I go to log in to tax slayer to pull the copies of these returns and it says my account is not there. I try forgot user name forgot password and nothing. Then I googled their number and tried calling for log in assistance and they tell me it's after hours and to call back during the buisness hours listed on my account that I can't log into... I looked into my email and found my user name and tried resetting my password but it just says my account is locked or my information doesn't match anything in their system and to try again...

So now I am at risk of audit I am pretty sure because this service doesn't really file everything for you even though they lead you to believe that they do. And I can't access my old returns or call anyone for help. And I am at a total loss and utterly fuming. I have a week to find and submit this information and no where to look for it.

Trash company not worth it. It's cost me 100s in late fees and bull crap because they aren't upfront and they don't do everything. Just pay someone to do it. It's not worth it at this point.

Constant error messages without stating how to fix them. Does not recognize bank info inputted...