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  • TeenSafe

TeenSafe

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Overview

TeenSafe has a rating of 2.1 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TeenSafe most frequently mention customer service, free trial, and credit card problems. TeenSafe ranks 114th among Parenting sites.

  • Service
    6
  • Value
    7
  • Shipping
    2
  • Returns
    5
  • Quality
    9
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How would you rate TeenSafe?
Top Positive Review

“I work with several parents who use this website to...”

Christopher J.
9/8/14

I work with several parents who use this website to monitor their children's smart phone behavior. They love the functionality and all report it provides exactly what they promise. Sounds like a solid monthly investment for parents concerned about their children's online/cellular activities.

Top Critical Review

“Terrible customer service”

Tracy S.
12/3/16

Its like your bothering them, horrible attitudes long wait times and for me 4 hours later nothing is fixed. I can check on a computer through the website what my child is doing but was never able to get the app to work...

Reviews (131)

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customer service (25)
Thumbnail of user addiel14
1 review
10 helpful votes
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April 16th, 2015

Sincere thanks to TeenSafe guys for letting us have a free trial. This app is so complicated, took me days to get an idea. I installed FamilyTime parallel to Teensafe just to have a better idea which one is better (since both have free trials) familytime guys have keept it safe. I liked how they play it all safe. No spying and stuff. Also FT is only for sonme bucks and TS is for 14 bucks. That's quite a lot of money i will pay for an app that works sometimes and force-closes all the time. I think FamilyTime can give other parental apps a good completion pretty soon. New app but very neat

Thumbnail of user rollings
1 review
4 helpful votes
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February 4th, 2018

The app does not work. I primarily was using this app to obtain deleted text messages, but they would not appear and if they did, they were partial text messages which were unreadable. The app would not sync with phone and is not easy to navigate. There are much better choices out there that allow you to monitor the phone activity real time. I would not recommend this.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Greetings,
We’re sorry your experience was frustrating and incomplete. From the challenges you mention you may be an iPhone user as the Android monitoring is in real time. Apple has upgraded their securing measures which makes it more difficult for us to provide the best monitoring services.

TeenSafe works well for many parents and others understandably are frustrated. Again, sorry your experience was not satisfactory. The TeenSafe team

Thumbnail of user lisaf320
1 review
1 helpful vote
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June 13th, 2018

They get your credit card number and when you try to cancel through their website it does not process. When you realize they are charging you and call and try to cancel they cannot find you as a customer. When you dispute with your credit card they then can find you and send lies to your CC company saying they sent emails to confirm before charging. This is a scam company! Do not use!

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Very sorry that you’re frustrated. We have millions of parents who have used our services so we are by no means a scam. If you’ve canceled there is no way we can keep charging your credit card. Please send me your email address and will check into this for you. You can email me at ruth.doering@teensafe.com.

Thumbnail of user henrys314
1 review
0 helpful votes
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December 3rd, 2019

Teensafe scam me out of my money and fails to grant me access to my target phone. I contact the support team but no assistance was rendered don't buy this run very far away from this. I used Solutionhackedteam Phone Spy app instead and I'm very happy I was given access to my wife's phone with just her phone number without touching the phone
Www. Solutionhackedteam. Com

Tip for consumers:
Teensafe won’t work

Service
Value
Shipping
Returns
Quality
Thumbnail of user boym6
1 review
0 helpful votes
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December 2nd, 2019

This program does not work. When I called to cancel I accidentally gave them the wrong email so they set up a second account and charge me twice a month for several month. Then canceled again and they started charging me again as kidbriidge. Total rip off!

Thumbnail of user markk688
1 review
0 helpful votes
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November 17th, 2019

Teensafe wish I could leave a worse review. This app won't work and you won't be refunded I wasted my time and money on this. Buyers of Teensafe should beware this app won't work instead use the best by contacting Mount who gives you access to your desire target phone with just the phone number only. I used Mount and I'm very happy he gave me access to all activities on my wife's phone without providing the iCloud information just with the phone number.
Email Mount here - *******@gmailcom

Tip for consumers:
Would love to leave a worse review on Teensafe

Shipping
Returns
Quality
Thumbnail of user larizaw
1 review
0 helpful votes
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July 25th, 2017

I really enjoy when you are in need of a customer service rep and you get great service. I had some questions when I tried to install Teensafe and the rep I spoke to was very savvy and quick in helping me.

Thumbnail of user nm68
1 review
1 helpful vote
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January 14th, 2018

TeenSafe and it's business practices are intolerable! First of all, the app doesn't not work as advertised. It rarely linked to the phones to provide up to date information. Secondly, they continue to charge your credit card even after cancelling the service via customer service AND email attempts several times. I had to get the credit card company involved, but they continue to charge! They are a ripoff and would not recommend getting into the service in the first place. I would rate TeenSafe a "0" if I could!

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Greetings, Are you sure you are contacting OUR support team? In the past, we have been confused with other monitoring services. This is the TeenSafe contact information (800)245-8598 or email support@teensafe.com. Our U.S. based customer support team works very hard to quickly resolve issues. If you send me your email account we will immediately look into your issue. If an account has been canceled we can't keep charging your card. Please send your email address associated with your account to ruth.doering@teensafe.com and we'll address this immediately.

Thumbnail of user elainef30
1 review
3 helpful votes
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August 24th, 2017

If I could give a lower rating, I would. I just got out of a customer support message with Teen Safe (LaShondra). I realize that we now have to wait 24 hours to download the latest data. I just tried to download and was not prompted for the Apple ID password - it just went right to attempting to download. I was told there was no back up, but I did a back up last night. I logged back in to try again and was prompted that I cannot get a download for another 24 hours. I contacted customer service and was given instructions on how to do a back up, how to set up the 2-factor authentication (things I already know). The programmers must be overwhelmed or complete idiots. It is not worth the money or the frustration - don't do it!

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Elaine,
We are very sorry that you were frustrated. The set-up process can be more complicated if there is a lot of data, apps, etc. The services we offer are technologically very difficult. However, we do have millions of successful transactions and 1000s of parents using TeenSafe Monitor and TeenSafe Control.

Please send me an email ruth.doeing@teensafe.com if you would like to try again. Again, sorry your onboarding was unsuccessful.

Thumbnail of user jenniferv71
1 review
3 helpful votes
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January 10th, 2018

I called before I signed up, they said it would do everything I asked about. WRONG - won't track an iPhone - well it will but its 24hours later, they said they are working on it. Then the Apple ID log in has to be reset every day, even though the phone is updated every evening. This means you have to log into Apple and reset it with a new password every day, and then it sill only works sometimes. If you log out and then try to log back in, you have to reset Apple ID. Complete waste of money. I have called the 800# several times, they always answer but always say it is a problem in the system that they are working to resolve, but they cannot give me a date of when problem will be resolved. Don't waste your time or money! Complete waste of money.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Jennifer,

We totally understand your frustration in dealing with the Apple iCloud account lockout issue. We have resources working on this issue but as you can tell Apple is not making it easy for our industry. It is difficult to determine the exact cause, as various factors seem to contribute to account lockouts and they can happen instantly or can be delayed by a day or more. Moreover, not every customer who performs the same pattern of actions is affected in the same way.

While detecting the precise cause is difficult the issue is industry-wide and affects all monitoring services.

That is why we are offering a credit to existing customers as the tool is currently not working for some of our customers as well as it used to work. Again, we do understand your frustration and do hope we can fix the issue. Best, the TeenSafe team

Thumbnail of user elizabethv19
1 review
4 helpful votes
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December 28th, 2015

When looking back at the old days I wonder how my parents used to track me down or know what I was doing when all I used was my diary. Now that I am a parent and know that my daughter is exposed to so many things out there on the web, I really need to make sure she is hanging out with the right people and not doing crazy things. One of the features of Teensafe is allowing us to monitor some apps like KIK and Instagram which are very popular and my daughter uses. This is one of the reasons I decided to purchase the app and do not regret it for a second. I feel that I am taking a responsible and proactive attitude raising my child by making sure she is safe.

Thumbnail of user jossief
1 review
1 helpful vote
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November 25th, 2016

It's always good to have the possibility to rely on tools that can help with today's parenting. Kids are proned to so much info that you need to keep up and tools like Teensafe can really make the difference when you are trying to do a good job as a parent.

Thumbnail of user gloriag23
1 review
5 helpful votes
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February 8th, 2016

This week I read about the tragic event about Nicole Lovell, the teenage girl who lost her life and was a victim of this cyberworld we live in. She exposed herself on different social media channels and was prey for those coldhearted individuals who have no respect for human life. I want to share with all parents this article about this horror story so you keep it in the back of your head that the only one who can protect your children is you http://www.nbcwashington.com/news/tech/What-Parents-Need-to-Know-About-New-Smartphone-Apps-*******.html.

Teensafe came out with the 2016 App Blacklist and recommend you check it out http://www.teensafe.com/blog/new-year-new-apps-block-teensafe-2016-app-blacklist/

Thumbnail of user andersonj5
1 review
0 helpful votes
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November 30th, 2019

Teensafe is not working as claimed all advertised features doesn't work as claimed. Don't waste your money on Teensafe instead use Solutionhackedteam Phone Spy app and have access to your target device with just the phone numbers only without you touching it
Solutionhackedteam phone spy app is the best to use
Www. Solutionhackedteam. Com

Returns
Quality
Thumbnail of user drewt12
1 review
1 helpful vote
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October 11th, 2016

My main concern is the lack of sleep my child gets when he jumps on that phone at nights and can't get off of it. My wife and I decided to try the Teensafe Manage app which allows you to lock the phone at any time. So now we lock his phone at nights around 8:30 pm so he can sleep well and unlock it at 7 am when he goes to school. We spoke to him about it, and even though he wasn't excited about it he respects the rules.

Thumbnail of user jamesb461
1 review
10 helpful votes
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December 14th, 2016

Not a good choice.
Too many 3rd party kinks. In the system.
It's theoretically good. But. This is the thing that I have found out.
Using this with an iPhone may not work as well as you think.
All iPhones back up to iCloud.
Yet not all do it every night.
But when it does. The teensafe will be avail to update.
I have tried teensafe on 2 different iPhones. And the iPhones did not update everyday automatically... after a call to apple regarding this issue. I was informed that the iCloud may not update on a daily basis. Even when you set it up for an automatic update. And this leads to teensafe issues.
You see. I want to know what's going on with my kids phone use on a daily basis. At least within 24 hours.
Not when the iCloud on their phone updates. The update may have at least a week interval before an update. And that's too late.
It's not a teensafe fault. Yet teensafe should mention this before you commit to using it..

Thumbnail of user fifif
2 reviews
8 helpful votes
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April 10th, 2018

Tried to set this up but it could not add/find my teen's phone even though I had the phone, apple ID, and password. I even used ID/password to turn off the two-factor authentication so I know ID/password is correct. I also checked them again on the iCloud app in the phone.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Greetings,

Sorry you are having an issue as it does work on an iPhone 6s. Please contact our customer support team (800)245-8598 or email support@teensafe.com and they can help you. Best, the TeenSafe team

Thumbnail of user sheylag
2 reviews
15 helpful votes
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November 7th, 2015

No matter how much you want to use this to protect your child all this software is doing is making it easier for the predators to locate your children. All they need is their apple id and password and they have access to all your childs infromation.

Service
Value
Thumbnail of user anissag2
1 review
6 helpful votes
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May 3rd, 2017

This use to be good but now my kids get locked out of apple ids at least 3x a week. I followed TeenSafe directions to supposedly fix this (which took me over 4 hours) to create new apple ids uninstall reinstall and still being locked out of their phones. I called support and they don't even know how to fix it. What a nightmare and waste of time.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Anissa,

We are very sorry that you are having this issue -- in rare cases, the process they took you through doesn’t resolve the problem and is still being researched by our engineering team.

Apple issued an iOS update at the end of April in response to hackers threatening iCloud accounts http://fortune.com/2017/03/22/apple-iphone-hacker-ransom/ This is an industry-wide issue affecting not only TeenSafe subscribers. We also have many iOS and Android users who are not encountering this issue.

For more information on the issue we recommend that you visit:
1) There are many iPhone users not using monitoring software who are having a similar issue
http://www.msn.com/en-us/news/technology/apple-is-unexpectedly-discontinuing-apple-music-and-icloud-subscriptions/ar-BBA2Bkd

This is a top priority for our iOS subscribers, as Android is currently not experiencing any issues. Please contact our TeenSafe customer service reps (800)245-8598 for any further help.

Best, the TeenSafe team

Thumbnail of user jenniferl210
1 review
4 helpful votes
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April 27th, 2017

I used this to monitor my daughter's texts, but it kept locking her out of icloud and requiring re-sets. I wasn't getting up to date information until icloud backed up manually for me. I couldn't even locate and monitor her texts when she was away for spring break, which was one of the main reasons I wanted it.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Jennifer,

We are very sorry that you are having this issue.

Apple issued an iOS update at the end of April in response to hackers threatening iCloud accounts (read here). This is an industry-wide issue affecting not only TeenSafe subscribers. We also have many iOS and Android users who are not encountering this issue.

For more information on the issue we recommend that you visit:
1) There are many iPhone users not using monitoring software who are having a similar issue
http://www.msn.com/en-us/news/technology/apple-is-unexpectedly-discontinuing-apple-music-and-icloud-subscriptions/ar-BBA2Bkd

2) For some iPhone users, we have found a way for TeenSafe users to resolve https://www.teensafe.com/blog/deal-icloud-locking-childs-phone/
However, in rare cases, the above process doesn’t resolve all situations and is still being researched by our engineering team.

This is a top priority for our iOS subscribers, as Android is currently not experiencing any issues. Please contact our TeenSafe customer service reps (800)245-8598 for any further help.

Best, the TeenSafe team

Thumbnail of user andreag19
3 reviews
13 helpful votes
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June 18th, 2015

Do Not get this app. I have had it for a few months and every time I sit down to use it, it takes so long to figure out how it works. I just quit. Tonight when I tried it just kept kicking me off. I mean I couldn't even get in to my account. I just canceled and wasted $45. For the last three months.

Thumbnail of user pamelad29
2 reviews
20 helpful votes
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January 11th, 2016

Does not locate your child. Only sgows the general area like what cell tower it pinged from last. If you have more than obe child it will only show one of their locations. Not both. I only see what my son textx not what people text him or responses. Can see his apos but cant do anything with them. Many issues with this site since the upgrade. Was happier before the upgrade. Im thinking about web watcher instead because you can see more like pictures sent in text messaging and emails. This site doesnt do either. There are many ways to get around this site that you cant see anything. If its on the phone you should see it period

Thumbnail of user maryw360
1 review
5 helpful votes
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March 15th, 2018

This is a great idea but the practice needs a great deal of work. I tried to put this on my kids' phone and during install it worked and posted their text from that day. Then the program just stopped working on the phones. Customer services hours are during working hours and when my kids are in school and have their phones with them. There are not weekend or evening customer services hours to attempt to resolve issues. So, to fix whatever issues was going on with the phones I'd have to take time off work and keep my kids phones home for the day.

I did attempt to uninstall and reinstall the program but the dashboard on the teensafe website wouldn't let me delete the phone and the lag between trying to email customer service and response was frustrating. So, this program is definitely not worth the 15 bucks a month.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Mary,
Understand your frustration. What we do is technologically difficult and therefore installation can be tricky. And you raise an important point about the customer service hours. We are discussing that internally. Thanks for the feedback and again sorry it didn’t work for your family. Best, the TeenSafe team

Thumbnail of user ashleys151
1 review
8 helpful votes
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July 14th, 2016

I was immediately unhappy with the service & demanded a refund due to it not working as described. They cancelled my account but have still charged me for 3 months afterwards. Horrible service.

Thumbnail of user angiel38
2 reviews
4 helpful votes
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June 1st, 2016

Never could get teensafe to work correctly. It was random at best. Total waste of money. Finally closed the card they were charging. Just don't do it!

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TeenSafe created the first parental iPhone monitoring solution and is the iOS and Android service of choice amongst families, with over one million sign-ups to date. TeenSafe? ۪s secure technology provides parents with the tools to safeguard their childr...

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Ruth D.

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