Overview
Temu has a rating of 2.1 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
It is picture selling not good quality. Wrong size cheep and useless item like dollar stores. Shoes stinks badley and wrinkel after few minutes. Don't waste your money
I wish I could give a 0 star! I didn't receive my package, and it said it was delivered on the app and on USUPS! I called and it said it was all refunded! I never refunded it! I am beyond words and absolutely devastated, I bought all that for mom and her birthday and now she gets nothing. I don't even get refunded until A MONTH! I will NEVER shop on TEMU again, as much as I was so excited to buy from temu, never again...
Hello Jaidan, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day! Best wishes, Coco
Everything I've ordered from Temu has been of acceptable quality. Some items are better than others. It's usually a bargain, as you get what you paid for.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I found Temu on the website, I did research, ratings and reviews. Even though some were negative I decided to give them a shot because I liked a lot of their styles in clothing. I have literally ordered forty to fifty pieces from them. Shoes, dresses, hair pieces, sweaters and more. I will honestly say that I have been impressed and satisfied with my orders. The great thing about this site is that there is free shipping, free returns, tracking numbers and consistent with dates. And if your package is later that the date issued they add $5.00 to your account. They also give you a lot of bonuses, discounts and coupons. Sometimes you even get free merchandise from your cart from the gift boxes they offer. I think that the site is awesome, exciting and a fun place to shop. I have seen the same identical pieces on other sites for much more money. I know that for a fact because I have ordered them and compared them to one another. Their Mary Jane shoes are great shoes to travel in. I'm blessed to have come across this site it has everything one would need to travel including suitcases and duffle bags which I also purchased! Love Temu.
I've received everything within the time range estimated (7-10 days).usually about 8 days.
Some clothing is on the cheaper side like the graphic Tshirts. Well, the shirts are actually very nice quality, but the iron-on graphics can appear cheap upon close viewing.
My bathing suit I got was literally the best bathing suit I've ever had and it was 8 dollars. It's not cheaply made or cheap looking.
All this being said, the clothes we have received have all made us super happy because they're awesome and we bought them on flash sales so the shirts were only $1-$4.
My kids got "croc" pins. Like bags of 20+ pins for <$2. They're obsessed. Their friends think they're so lucky bc legit pins are expensive for that amount, and these pins look like the real thing.
Also the rugs, stuffed animals, and kitchen/bathroom gadgets have all been great. No complaints at all.
For the amount of money I save on the products, plus free shipping with no billed membership, I'm extremely satisfied with Temu so far. Just have to be willing to wait longer than Amazon stuff.
You can leave product reviews, and view photo/video reviews of products on the site before purchasing them, like on Amazon.
And apparently there's no-hassle, free returns. But I can't attest to that bc I've not returned anything yet.
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu has lots of varieties of items at low prices.
Not only the price is better than Amazon, but they also offer free shipping and free return without a membership fee.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I bought an order almost 300 dollars from the app and they kept me awaiting to ship like almost 3 weeks without shipping i tried to contact the customer service many time to cancel to order because they supposed to have the order because i was traveling so first the customer service was unhelpful at all ignoring me and sending me a stupid answer everytime after days of sending the message we gonna give u credit 5 dollars for being late
I told them many time noo just keep it and don't send it because I won't be able to get it and i was almost talking everyday to them and sending message to the email and the app and everywhere
Guess what they ignored me and shipped anyway and sorry we can't give u the refund u get the order and return it back (even if im out of the country like wtf)
And my order I didn't receive till now its still late
So i think its scam guys don't buy from this $#*! app no one gonna listen or help you
Hello Raghd, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I started shopping at timu a couple months ago I've spent over $300 at the beginning of April I sent back some things half of my credit I wanted back from my original payment method and the other half I wanted credited to my team new account so I can do more shopping they have lost my items that I've returned they owe me a $48 credit they voted to me for 2 months I've spoke to supervisors I've done everything I know how to do I call every week and I haven't even so much as received an email where's my $50 how do I get my credit back
Hello Donna, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I HAVE ORDERED SO MANY TIMES AND REORDERED! NEITHER THE UPS NOR TEMU CAN GIVE ME ANSWERS THEY MAKE THE STUPIDEST EXCUSES ABOUT THE PACKAGE AND JUST KEEP PUTTING IT BACK ONTO MY TEMU ACCT AS CREDIT TO REORDER! BEEN WAITING FOR PACKAGE FOR A MONTH! Scam terrible company. How are they still up?
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Their items are nothing but cheap piec3s of plastic...pictures on website make it appear that your receiving and a normal size product. But, that is clearly not the case...MAKE SURE YOU READ ABOUT THE PRODUCT BEFORE YOU BUY, i learned my lessin, will never order from here again!
Hello Kimberly, thank you for reaching out. Your feedback is extremely valuable to us, and we are sorry that you are not satisfied with your order. Temu is an online marketplace featuring a wide selection of unique merchandise at affordable prices. We work with our global network of suppliers and logistics partners to curate and deliver competitively priced products that empower and fulfill the dreams of our users. Temu implements strict policies and control measures to ensure product quality and the accuracy of product descriptions. If the product does not match its descriptions or photos, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). Please do not hesitate to contact our Temu Customer Service at help@temu.com if you need assistance.
A part of my order was delivered, the second half wasn't, according to the site "it was sitting at LaserShip", apparently. So I reached out to Customer Service in the online chat, they gave me a number to to call so I called the number the next morning. Then Customer Service Rep on the phone...investigated and said that I would have an "accurate update on that day". I did receive an update telling me "that they are unable to LOCATE my package so I NEED TO CONTACT THE SELLER". Angry is an understatement for the way I am feeling. I spent almost $500 for NOTHING. I WANT MY MONEY BACK!. I will NEVER order anything from this company AGAIN!
Hello Kimpley, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I have never had a problem with any of my orders. From clothing to shoes to houseware.
They deliver every time. Waiting on another order to come in this week.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
EDIT: To be fair, it's not all junk. If you actually get the savings applied, you can find some neat trinkets at a good price. Also, the false charge on my account was valid, my bad Temu. (Family ordered something.) BUT, only a few of the promos applied and I spent $150 on a $100 order.
Essentially, it's a convoluted coupon game. They will hook you with free promo offers that lead to more savings the more you spend, rapid fire, with a timer. But the "$100 coupon" rewarded after the first "level of buying" is a perfect lame representation of what Temu does-- you get 3 tiered offers with discounts the more you spend-- which equal that "FREE $100 COUPON". It's nonsense... but I still spent on the offers. When the bill comes, the promo savings have vanished, and you pay full price for (sometimes) junk. The price really determines is it's "junk". Customer service asked to verify the promotions not applied, then listed a whole bunch of promotion offers, expecting me to remember between several similar promos. It was one price in my cart when I paid, then the full overvalued price when I got the bill. So, Temu stays 1 star and I'll never use the app again.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. You can visit www.temu.com/support-center.html for customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordered items for Valentine's Day in January I NEVER received my merchandise‼ Made several attempts to customer service they were supposed to create me a ticket and no one has responded or took care of this issue. Called the customer service number for that past couples days and been on hold for a VERY long period of time. It's states for you to be [lease be patience but my patience is running out. This is RIDICULOUS and very UNPROFESSIONAL but I'm not stopping until I get ALL my coins back even if I have to REPORT them to BBB‼
Hello Yomika, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible.
Apparently this shopping website offers free shipping (so they say)however in an another way they will charge you and forget about your temu credit money because when you order they will take that money.The fact that every you order comes crushed or cut by costumes or when they repack it also the fact that the orders take so long to be shipped and then it takes forever to be delivered.You can't shop for anything unless you have $15 in the account is ridiculous.What if someone just wants to try it for the first time and buy something less than $15 dollars?What a way to throw off customers and future reviewers.And what's up with the countdown clock to checkout?Temu used to be a good website but as soon as people started to rave all over social media about it and giving Temu 5 stars when the site was knew that's when Temu started going down the hill.Is not really a trusted shopping website anymore and I will start checking out other competitors shopping websites.I added 3 photos that show the excessive tax collection the fact that they use your temu credit.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
3/19/23
Well….
They are legit.
ALWAYS check online reviews for companies. MANY are scams that rob you FAST- as soon as you "click".
But as I was reminded about global commerce, keep in mind: CHINA CHEAP GOODS AND SLAVE LABOR.
North China is in the business of modern day slavery with hundreds of thousands of Qyghurs (minority ethnic group) enslaved.
As long as the world desires these cheap goods, China will continue to mass produce while engaged in inhumane treatment of civilians.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So badddddd, everything based on want you to pull more of ur friends to use this app. Also the packages came so crushed, and quality is not good either
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
$#*!ty customer service on Temu, I would buy from Ali Express or Wish they have better Customer Service. Everything that I ordered comes broken, cheap Chinese Crap. Stop buying Cheap Garbage from China, buy from the USA, Canadian or made anywhere else in the world. I live 3 hours from any post office, I got to be flown out off where I live, and they want me to return things, unless they pay for the flight to get my items, to send back. I'm A Youtuber with over 6 million Subs.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Never had this problem before. I have 3 orders that after numerous delays now showing that they have been shipped but sowing no tracking information. Did they change carriers?
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Absolutely fraud and don't even think of falling into their trap at all. It's such a bunch of fraudsters who either sell defective non functional products or even to make it more worse they even don't have any customer service. Also these days to "cut the cost" they have eliminated customer service person and started a method where you are compelled to CREATE A TICKET and then after few follow ups the ticket gets closed without any sort of resolution with some predrafted messages. In short it's such a total fraud platform where you'll surely be running into troubles and hassles and Ofcourse your hard earned money is at a stake. Be aware buyers don't fall in trap of any flaw looking discounts or spinning wheels or any other foolish concepts they have on their marketplace. It's all basically a trap to get your money in lieu of their crappy defective stuffs and to make it worse they even won't sent them/meaning you even won't receive it. If you read all the complaints here most of them are for non receipt of goods. So stay away and never even think of visiting or buying anything from here.
Hello Patel, thank you for reaching out and we are sorry for the inconvenience. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Plus, we work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you don't mind detailing issues you are encountering, please email us at help@temu.com, so we can investigate this matter for you. Best wishes, Temu Team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Reza, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.