Overview
Temu has a rating of 2 stars from 1,693 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I placed m order on 11/29 and have yet to receive my order. They were fast in taking my money and keep giving me the run around. They have changed the delivery date 3 times already and keep telling me to wait another 48 hours. My order is still sitting in the warehouse somewhere. They refuse to give me a refund but they must not know me. I already reported them to BBB and local new channel. I also cancelled my card for any further deduction from afterpay. I am in the process of getting a lawyer
Beware of downloading the Temu app! To make you a new customer, they send you a picture with $100 gift coupons as a trap to make an account with them, without mentioning the requirements of spending money over $100 or $150 in order to receive the "GIFT". Keep in mind the same products are on Aliexpress for cheaper price/free shipping as well. They have a camera icon as well as google to upload a picture of the product and search all places. Good luck!
Hello Vesela, thank you for reaching out and we are sorry you are having trouble with one of the promotions. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at wholesale prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. For help with rewards or questions about the promo terms, please message us on our Temu.com or Temu app live chat, email help@temu.com. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. Best wishes, Coco
This is the worst system ever. I order many things online and this is incredibly bad. The tracking is vague, never says where items are only things like packaging, cleared customs, it never updates you as to where items are or specifically when it will arrive. Never ordering from them again.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Do not trust the photos that are shown with the dolls. The company ships from China, and although the doll is okay for a child, it is not for a collector. The shipping is slow. The doll is mostly vinyl, and can not be posed as shown.
Hello Sherry, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html.
I found Temu's website through one of their Facebook/Meta Ads. They posted a photo of a lovely pair of earrings which caught my eye. When I clicked on it, I saw they were selling the earrings for $1.88 which did not make sense to me. I Google searched the image and found the original pair of earrings on Etsy for $28. I messaged the owner/artist who confirmed she did not give Temu permission to use her designs. This is a shameful practice that must be stopped at once. I bought the earrings from her instead.
Hello Jenna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material.
To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
We have over 20 orders on Temu. We loved almost our items. 98 percent satisfaction. I wouldn't rank it high on clothing, but for household, and crafts, and adorable building block toys, Temu is unmatched. I encloses a pic of a few items from our recent orders, charging cords, cat tissue box, stainless steel thermos and tank building block set
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I gave Temu 2 stars because the bird feeder I purchased is decent. I didn't give them more because the wreaths I got were an absolute waste of money. Not even worth the trouble it would be to return them. Doubtful I'll be purchasing from them again based on the wreaths.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've ordered twice from Temu. The first order was small and the second larger. My first order was more of a test and I was very pleased with the 3 items I received and extremely pleased with the price. My second order was 39 items and I was very pleased with all but 3 of them.
I understand if people are upset with the customer service, return difficulties or quality of product and give Temu bad reviews. However when people complain about the packaging or lack of I don't feel that's valid. From the items I've received it is clear that cost can be kept lower for consumers by not providing additional, unnecessary packaging and by not shipping in a box. Keep in mind this is not Amazon, it is Temu who provides free overseas shipping for orders over $10.
We as consumers have a responsibility to be 'smart consumers'. Read reviews, check dimensions and understand how economics and business works. We need to educate ourselves.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've been using Temu to order various styles of hats which I hand paint for resale. Unfortunately, with each order at least 50 to 75% of my order contains crushed hats which are NOT usable, and the damaged goods must be returned for credit. More care MUST be taken while packing orders in order to prevent damaging goods. It appears that Quality Care is lacking during packing.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
After I made the purchase, site promised items will arrive before Christmas otherwise I will get $5 credit within 48 hours. Now it is almost New Year, so I talked with customer service and was told my payment is unusual and the order is canceled! I always shopping online with this card and never had an issue! They canceled my order without notifying me! It is terrible!
Hello Cindy, thank you for your feedback! We are sorry for the inconvenience caused by your canceled order. We are pleased to inform you that we investigated your issue further and have already lifted the temporary restriction on your account. You can now complete your order and start saving on Temu! To protect your account safety, our system had temporarily frozen the account, because it detected unusual purchase or payment activities. That’s the reason why your order had been canceled and refunded. Thank you so much for your patience. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this for you right away. Best wishes, Candy
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda, thank you for your feedback and we are sorry you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If your package has not arrived or arrives not as described, you are eligible for a full refund under the Temu Purchase Protection program (https://www.temu.com/bgt_purchase_protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click the "Return/Other help" button. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (taylor.wu@temu.com), so we can help you locate your package and confirm your refund as soon as possible. Best wishes, Taylor