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Temu has a rating of 2.0 stars from 1,721 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 10 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I am very very disappointed in what I got yesterday. The earings have already broken. I couldn't use them onr single day. There is no option to write review in their app, under the product.
Date of experience: September 6, 2023
I ordered 6 BIG AMD TALL SHIRTS THAT TOOK 3 WEEKS TO ARRIVE AND THEY ARE NoT BIG AND TALL.ThEY R YOUTH SIZE.WASTE OF TIME AND MONEY! CHEAP MATERIAL,NOT EVEN WEARABLE!
Tip for consumers:
Don't DO IT.WASTE OF $
Products used:
None
Date of experience: March 20, 2023
Hello David, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. Thank you for your patience. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at help@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Coco
Don't use this site Don't get updates no tracking info asked for money back told I have to wait until when ever order comes yeah!@@
Date of experience: October 18, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the busy season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive (Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I'm really excited about my order I just lost my smokers weight. Now I'm getting back to my goal weight which is 165 pounds.
Date of experience: September 13, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I srsly ques why more people dont know abt temu bc its like a good deal after a good deal literally the entire time. You can get really good products on here, but just be warned that it can get addicting, stopping myself from buying things that DONT SPARK JOY
Date of experience: February 28, 2023
Hello Stephen, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I recieved a $100 discont coupon and a $25.00 coupon if I made a $50 purchase or more. My purchase was over the $50 mark and I WAS NOT DISCOUNTED EITHER THE $100 NOR THE $25 DISCOUNT. As of now don't fall for the coupon advertising, obviously it's no good, more of a fishing tool
Date of experience: June 23, 2023
Hello Mark, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
First it was no Shimano. Seems like a cheap Chinese knock off. I wasn't expecting much for the price, but wasn't expecting trash. It almost fell apart just spooling it. The handle almost fell off.
Date of experience: August 29, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Scammed with refund
Careful with temu agent for giving wrong label for your return
Return label: **************
PO**************733
Amount scammed: $153.21
Careful with temu, i've been ordering with them for a so long, and I NEED TO RETURN 6 items but their agent gave me a return label with a wrong quantity.
MY 6items return is worth $153.21 which they received already. But because the return label has 1 item instead of 6. Now they only refund me for 1 item of $16.00 because the agent named SULLANO only enter 1 item instead 6. And I USE IT FOR 6 items. I JUST FOUND OUT THE MISTAKE THEIR AGENT MADE WHEN I RECEIVED MY REFUND. Now they refuse refund me, I EVEN CHALLENGE THEM TO CHECK THEIR CCTV IN THE RETURN WAREHOUSE TO PROVE THEY RECEIVED 6 items.
SCAM SCAM
Tip for consumers:
Do not use temu, worst customer service, they do not really investigate the problem. Even you have proof that it’s their agent fault. They keep sending the same message, you can’t talk to a real person
Date of experience: November 9, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My package was shipped to an incorrect address on Temu, and I am unable to receive help from Temu
I was denied a reshipment and refund. I am still unable to receive my package
Tip for consumers:
the service is not so great
Products used:
School supplies, bottles, portable fans etc
Date of experience: August 19, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I placed my 1st $45 order in October 2023. It was delivered within 10 days. I returned the items because the clothes did not appear exactly as shown and the material was not as expected. I have placed 5-6 more orders since.
Be warned! I placed a large order (3D tiles, sink faucets,ceiling light fixture, towel racks,etc totalling $400 in December 2023. They arrived in 7 packages wrapped in Temu plastic wrap. They were mostly plastic appliances that I did not like so I returned them unopened, not damaged, in the original Temu plastic packaging. UPS could not use 1 return label so I contacted Temu by chat and was sent a second label and advised to use 1 large box for each label. I purchased 2 large boxes and used the labels that were sent by Temu online representative (while I was at UPS store). The UPS representative packed and scanned my returns.
Fast forward to January 2,2024. Most of my returns were denied (54 of the 56 items) because they were not shipped properly or could not be found. I used their label and was instructed and sent a new label while in the UPS store. EVERYTHING was shipped together (56 items). They credited $56 for 2 items, but the items that they credited actually totaled $83.
After contacting a representative in the chat I was frustrated, but informed that the items had already been credited back to my credit card previously. Not so!
There were actually 2 large boxes of merchandise sent back to Temu. Approximately $400 each. They credited 2 items from each box, they did not give correct refund amounts, they did not return the unused, unopened, new merchandise to me. My online claims were denied again today 1/12/24, I do not have any products. Just a credit card bill, but they did receive my return. Interesting how they received a few (2) items out of
Each box that contained 50 plus pieces. They later stated that the items were previously returned and credited (see screenshots). They lied, they were not credited back to my credit card account and how could that be if Temu had not received the packages yet?
I will not stop here because this has to be illegal!
You have been warned!
Tip for consumers:
TEMU a great site UNTIL you have a large return. The process of returning then haggling them day after day to get your money back because they decide not to check the products, but instead just deny your returns even when they have your products back in stock is ridiculous and frustrating.
Products used:
Sandals, dresses, swimwear, jewelry, nails kits, wall decor, and sweaters
Date of experience: January 16, 2024
Hello Tonya, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My husband placed the order in temu two weeks ago, the order arrived in Dublin but the delivery people have not brought it even now. Deliveries lie that they were at our house but it's not true, I swear I didn't leave the house that day to pick up my order but I wasn't called I didn't receive a message I didn't receive anything at all at the end of the day a message was sent in which they said that we were not at home, but it is not true. On the application it shows that my package is in the driver's van but the person in charge of delivery does not bring it, my order is worth 100 euros and I don't know what I can do to get my money back. If someone can help me with an advice... conclusion: those from temu sent the package (nothing bad to say) but those who deliver it to the country are a real disaster. Although I heard from a lot of people that they don't order from this application because they don't receive their orders, I still took the risk and "took the stake", I want my money back and I don't know how I will get it back, I repeat those from I'm afraid they are not to blame but those responsible for the deliveries are a disaster in Dublin they are playing with our time and money
Tip for consumers:
The orders on Temu arrive in your city but the delivery people do no bring them
Products used:
Nothing coz i don’t receive my order
Date of experience: September 11, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
1st order came in ORANGE PLASTIC BAGS W/ Nothing was true to size. Everything was 1 size smaller Not 1 item was wrapped for protection. THE OUTSIDE WAS MARKED "FRAGILE"...ARE YOU KIDDING ME? I TOOK PICTURES. 2ND ORANGE PLASTIC BAG, JUST AS BAD. Broken was eyeliner color blue--right in half & left in separate bag, which meant they knew it was broken. 3RD ORANGE PLASTIC BAG is missing a light. I only received 1 when I ordered 2.
The very 1st order I received came in a box that was used before, again, I took pictures of a box that said "Fragile" on it, & taped together.
Not happy at all.
Karen Gerstemeier
*******@yahoo.com
Date of experience: January 2, 2023
Hello Karen, thank you for your feedback and we are sorry about your experience. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. For the item that arrived damaged, Temu's Purchase Protection program offers full refunds (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you may choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. We are eager to help you resolve the issue soon. Best wishes, Coco
Do not buy from Temu!
I ordered 3 large size tops and got one
3xl, one 2xl and one with no size at all but looked like a 4 or 5xl!
No way could I wear any of these!
Very bad experience!
Date of experience: May 24, 2023
Hello Mary, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “wrong item” into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you. Best wishes, Temu team
What I have to say about this business is beyond disappointing. My merchandise was lost twice. Please do not buy from this company.
Tip for consumers:
NA
Products used:
NA
Date of experience: September 9, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 business days.You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
There is something clearly wrong with a company that has a fairly equal distribution of horrible reviews and positive reviews. It tells me that when you get your merchandise you are happy but when there is a problem their support service and guarantees are useless. This is compatible with my experience. When something goes wrong, and eventually it will, you will get no support and turn into a very dissatisfied customer.
Temu's guarantee states, " Temu works with reliable shipping partners around the world. We guarantee that your package will reach you safely and on time. If there are any problems during the transit of items you purchased, such as damage, loss, or delay, rest assured that we will do our best to solve the problems and provide the best solutions." Temu contracted with a carrier to deliver a package. The address given to Temu clearly states an office building address with a Suite number. The Temu chosen carrier chose to deliver the package on a rainy Sunday and, when the whole office building of some thirty separate offices was locked, they elected to leave it on a sidewalk outside the office building. Temu was contacted and despite their guarantee this was their response "We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. Please check your mailbox, around your house, and other possible locations. Sometimes packages can be left in unexpected places" and they refused to accept responsibility. Temu is wrong on multiple accounts. Let me list a few. First they chose unreliable shipping partners. Second the package did not reach me safely. Third, the address given to Temu clearly states an office suite and the correct delivery would be to that office and not to leave on a sidewalk outside the building. Fourth, there is a documented picture of the package being left on a sidewalk so the location it was discarded is documented and to check other locations is demonstrably fruitless. Fifth, Temu's refusal to follow their guarantee and use common sense is demonstrated in their repeated refusal to just use common sense. Temu hired the delivery service and they expect that the customer should just forfeit the funds utilized for the purchase that he did not receive. This leaves no other recourse than to challenge with the credit card company. There are two major lessons from this experience. First, DON'T BUY FROM TEMU. The price may be a bit cheaper but the aggravation and lost packages more than erase any savings. Second, if you feel compelled to buy from Temu make sure you use a credit card so you can contest the expenditure and expect no help from Temu. Temu's response is inadequate as I have responded to Temu.com to get the standardized answer. Then Temu proceeds to challenge this review by claiming it is an unvarified purchase. Obviously, Temu has a scripted obstructionist policy to frustrate and try to block negative reviews.
Date of experience: February 14, 2024
Hello Earl, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Never got my order and they keep denying my refund the biggest ripoff ever I would not recommend this site to anyone
Date of experience: August 21, 2023
Hello, thank you for reaching out to us. We appreciate your patience while we looked into the issue. After a thorough investigation, we regret to inform you that the information you provided does not match any records in our system. It's possible that you may have made the purchase through a different platform or retailer. We kindly ask you to double-check your order confirmation email and the platform through which the order was placed. We understand how important it is to provide a reliable and efficient customer service experience. For future reference, you can contact our customer support team via the live chat feature.
I have a HUGE problem with Tiktok, Shopify, and Instagram sellers puting HUGE markups on their stuff when Temu has them at like less than HALF THE PRICE of these sellers? Why would I pay so much just for drop shipped items when I can get the exact same ones on Temu for cents? I swear Temu really helped buyers find good stuff for less so I supppppper recommend them!
Tip for consumers:
Dont go for DROPSHIPPING JUST BUY DIRECT!
Products used:
earphone, shoes
Date of experience: February 10, 2023
Hello Jenny, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Temu's discount offers are misleading. They bombard you with daily gifts, but it's worthless as their x% off doesn't mean you get actual % off the total amount of your order, but you get a pathetic amount of 0.01 cents credit. Their promotion of free gifts is just a spam exercise to get you to do their dirty work of recruiting new users. Their recent hat trick promotion is rigged. You spent time choosing the items you wanted before they revealed that you have to earn "energy points" by referring your friends to join and download before you can receive the free items. However, you are always 1 to 2 points out of reach from being qualified to get the items you selected. Their customer support will insist it's a legitimate promotion. Despite apologizing for the poor experience & repeating company slogans about the importance of customer experience to Temu. They don't do anything to rectify the issue, so don't bother. The website will continue advertising how many people have won their free items.
I would have been inclined to recommend them to my friends had they kept it truthful and straightforward. X% means X% off your order. The number of items I spun for free should be the number of items I am entitled to. To find out you have to earn energy points to 'win' the 'free' items after you have spent time selecting them is infuriating (At most, I would need to recommend Temu to the same number of friends, but whether they join or download their app is up to them) However, Temu chose to make people jump through hoops and require them to spam their friends for a few free items. They had a chance to make this a successful promotion by creating a buzz and a good word of mouth. Instead, I have warned my friends and family to avoid this deceitful app.
Date of experience: December 20, 2023
Hello Bart, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team
Temu has games to earn credit and gifts invite family & friends. It's fun & legit look at my winnings
Tip for consumers:
Fun, safe way to earn great items
Products used:
Shoes, hair removal, car seat covers, lingerie
Date of experience: September 14, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Bought merchandise totaling over $100 and haven't received it and they won't reimburse me. I will be getting my lawyer
Date of experience: November 27, 2023
Hello, we understand that you haven't received the item from the order. I'm sorry for the inconvenience caused. Based on the results of our investigation, we aren't able to provide a replacement/refund for this order. At this time, Temu isn't able to resolve shipping problems after delivery. We also recommend that you consider selecting a more secure shipping address, such as your workplace, in the future to avoid further problems. Thank you for your understanding. If you have any other questions, please feel free to message us on live chat. Best wishes, Temu team
Excellent so glad I tried them out we also like shein both are pretty similar but the cloths seam better on Temu so far
Products used:
Women's tops, shorts, kitchen utensils,
costume Jewelry, bags
Date of experience: June 30, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I used discount code OPT5350 to get 30% off and free shipping on my first order! Shipping is a bit slow but if it's late they give you $5.
Date of experience: February 17, 2023
Hello Jade, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
TEMU has Wonderful items! Just takes longer to get to you. The "sorry your order is not yet shipped' messages can be a bit frustrating.
Tip for consumers:
If you have a timeline - maybe buying for an occasion, probably you would want to buy elsewhere. The shipping alone takes a long time. But if you aren't in a hurry you can wait until......
Products used:
I ended up using all of the clothes I bought
Date of experience: March 19, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I mistakenly ordered 2 instead of one dog car seat. Absolutely no problem with return. I'm going to make this my go-to shop for lots of things.
Tip for consumers:
Merchandise is as displayed.
Products used:
Dog car seat, gloves, LED lights, ,laundry bag, knee highs.
Date of experience: December 3, 2022
Hello Joan, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
I loved this site so much when it first launched last year. I made at least 12-15 orders over the past several months and had almost no issues with the small exception of an ill fitting dress and a broken necklace but for the most part a wonderful experience. I posted on IG and sent tons of friends to the site. However, over the past two weeks or so, something has changed. Every order I have made lately has notices pop up that procurement of items is causing delays, shipping keeps getting delayed, etc. I understand that they give a credit, but these orders are just sitting there not even shipped out. In the past it only took a day or two for items to leave their warehouse and about 7-10 days to receive. Now they take a while to even ship out. Not sure if they got a huge influx of customers due to all the social media activity or not but I have since cancelled 4 back to back orders and have decided not to order from here until they get their shipping issues under control again. Back to Amazon, Shein and shop miss A for now.
UPDATE (as of 10/23/23): I have added back two more stars to this review as the shipping issues seems to have improved significantly these past few months. My items generally ship out approx two days after ordering and received in approximately 8-9 days total depending on the items ordered. I'm relieved that they have addressed the issues. Just an FYI, they generally use Ontrac for tracking shipments and sometimes you will receive a forbidden 404 code when you try to track but it hasn't caused any issues receiving the packages. If you clear your cache and browsing history, it usually will remove the forbidden notice on tracking.
Date of experience: March 17, 2023
Hello Tracie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team