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Temu Reviews Summary
Temu has a rating of 1.8 stars from 1,750 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 68th among Social Shopping sites.
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I buy a lot of thing, they put tracking number but never sent the package, scam, not received the refund yet
I really can't buy anything unless I have 10$ or more worth of things in my cart? That's stupid, I found what I needed and don't need more things just to buy to get the one thing I actually need. I'll pass on this site.
Hello Bia, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!Best, Temu Team
I like this company very much, because everything that I purchase comes at the right time.
They stay in touch with you through the email, or your phone to show where your merchandise is in transit.
I will keep using them, because I find what I'm looking for always.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
It's been close to a month. The information on their site states that my order was delivered and received by someone in Compton California however I live in Phoenix Arizona. Still waiting on my order,credit or reimbursement.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's competitive price is for a good reason - the products are nothing like their website. You will waste a lot of time receiving trash and faulty products that are unusable when you return the products even on the same day of receiving them in their original package because they are just really poor quality that you cannot use; guess what, they refuse the return, and when you ask why? They make two lies that are contradictory even to themselves 1. Wrong products were returned, 2. The box was empty. So which one is it, then? I guess because they receive so many returns, they start refusing returns instead of stopping sending trash to their consumers. So now you know the 90-day return is a lie; the products are nothing like the pictures or even the reviews on their websites, which is amazing because the massive reviews on each product seem like fake bots, including those with coupon codes, who are sponsored and paid by this said website. The things are cheap for a good reason, because it is worth nothing and waste of time.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Without doubt, Temu absolutely have their act together. The pricing is superb and more importantly, the shipping and communication is absolutely perfect. I have placed potentially about 11 orders with this company and every single time I'm nothing but impressed companies such as Costco, Officeworks could learn a lot from how this company operates. Their service is simply flawless and shipping very fast. Nothing but respect and my loyalty for this company because they absolutely understand the online space and the importance of fast delivery.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I purchased 3 items, slim fit jeans for my hubby, shoes for my daughter and a laminate marble roll x 3. Not 1 product was satisfactory. Jeans were straight fit, which some men would be fine with but not my hubby, shoes were way too big although cute but looks won't help her to fit into them, and the rolls of laminate were just plain white. Nothing was right. I have placed another order for 4 shirts, if I'm not happy with them upon arrival, I'll never use temu again.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Let's start with the positives. I buy most of my clothing on Amazon from those cheap Chinese mfgs. Checked out TEMU and saw the identical items for at minimum less than 1/2 the cost of Amazon. For the kind of savings I will wait for weeks rather than 1-7 days delivery from Amazon and yes it's the exact same off brand items. Now the negative reviews. Seriously negatives because your carrier delivered to wrong address or that you didn't get it in 2 weeks during the holidays? The counterfeit ones crack me up the most, because show me where the listing stated OEM or a brand name to begin with. Yes out of stocks, the games and the way they do coupon indeed isn't great.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
First time ordering form temu after hypes and first time perks.
They promised to deliver items to my door but nope. They said "failed to deliever" which I have no clue why cause I get items from aliexpress and dhgate with no issues. They are all from China!
Anyhow, they told me to pick up the items from their warehouse where it is over an hour away from where I live. I complaint and all i got was i understand your frustrations. We put customer's satisfaction as our priority. Ha gonna cancel the transaction with my cc.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I paid over $ 250 for garbage...bad quality they look ok in the picture but nothing like that. They make the return process so hard I give up.
DONT WAIST YOUR TIME!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I gave low rating previously but they have come back and resolved the issue. Temu have been refunded.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Temu really has one of the best product selections I've ever seen on an online shopping site plus they give crazy crazy prices and free shipping like….what else could u want (aside from faster delivery teehee). At first, I was a bit overwhelmed with the interface of the website but then i eventually got used to it and was like hey this is temu trying to give you the best of everything.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
It doesnt matter what youre redoing like ur wardrobe your room your study desk bc temu will have smth for uuuu! Temu really is t h e place i go to whenever i feel the sudden urge to give smth a makeover…but let it be a gradual makeover lmao give temu a chance to deliver…which usually takes up to 2 weeks
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I recently made my first TEMU purchase order and was satisfied that all 7 items arrived quickly. They were exactly as described. I ordered some tile stickers (vinyl) for by bathroom and they were very nice quality. They look great! I'm very happy so far with TEMU in general, and I will be placing another order soon.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I couldn't be happier with my order. It arrived before expected, it was complet and correct. Very happy.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Temu reminds me of a MLM...
GET FREE STUFF IF YOU GET OTHER PEOPLE TO JOIN AND BUY STUFF.
I've done every spin of the wheel and every invite I could...meanwhile every time, I get within $0.20 within the free item range, on every win game---cash reward---(Hat trick, free gifts, cash reward, credit giveaway all of which within.05-$5 cents/dollars of winning. Or 20 coins away. One of the rewards games literally has me.02 cents away from winning $200, and another has me only 2 coins away!. It's a scam and it's spam, unless you just buy all things outright. MIGHT AS WELL GO TO WISH. Hell, I have friends that I invited who joined the app, but I still haven't been rewarded anything that this damn app has promised.
Hello Bryona, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
If something is wrong with your order they will simply delete your account-I know...
I ordered slim jeans and got "parashute legs"-said they'd get back to me but my acc't has been deleted.
Im out $29.68
Hello marc, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Temu has a broad category selection that I've been able to find everything that I need, even things that my kids or husband need. It's become the first place I always go to whenever I want or need something, but another thing that I like is that Temu is affordable. Temu is essentially just a win win situation because you find anything and everything but dont have to pay crippling prices for quality
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Temu reviews are positive from what I seen so I decided why not give it a shot. Bought random stuff just in case and Im really happy with the product and the overall experience. Payment transaction was secure and seamless and the item arrived on time. I even got a discount for my first purchase which just made the already low price go even lower! 10/10 will be back in the future
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Temu offers good quality product but they also give customers the best value for their money. More often than not, there's free shipping across all orders and items on the website, but customers can also easy return products that they didnt like with Temu's purchase protection program. Transactions are very fast and secure and theres always a customer service representative ready to help with problems. Apart from the very affordable price, Temu also gives customers much much more
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
From the business
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello nelson, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day! Best, Temu Team