Temu

OKAY HEAR ME OUT BUT LOW PRICES PLUS VOUCHERS? I got my order practically free when I put together a bunch of vouchers and all like I felt like I was on Extreme Couponers? Inoticed after the holidays that they didn;t have as much vouchers, but I still got free shipping on my March orders tho so that's a plus! I'm just waiting for them to arrive but I might already order again LOL!

I ordered 10 nylon backpacks as per the description to fill and pass out to people experiencing homelessness. What I got was 10 nylon covers for backpacks. Absolutely no use to anyone.

I don't mind buying certain products from Temu. Although, it is still a bit of a hit-or-miss with the quality.
However, they have decided to increase the free shipping from having to spend $20 to $35, and now they have greedily increased it to $40 in the guise of being environmentally friendly.
It is more likely that they are increasing the amount due to the frequency of the sales, so they are making you spend more to be entitled to free shipping.
I have $31 worth of products in my shopping trolley, but I have deleted them all, as I'm not prepared to give in to their greed by buying more stuff to get free shipping.
Note to Temu, please don't give me your generic copy-and-paste answers to contact your customer service. Not unless they have the power to provide free shipping for under $40 spent. This is a management decision to increase the free shipping entitlement amount willy-nilly. Let the management team realise that in the long run, they will lose more customers than gain more profit by increasing the free shipping entitlement amount.

Take forever to ship cheap no quality rubbish and when you get tired of waiting they refuse to refund and make you wait more. They give you tracking numbers that never ship.

They are fraud, I bought stuff and charged twice and doesn't return my money and when I reach customer support they delete my chat and said another agent will talk to you

Ordered, watched tracking, said package delivered. No. Nothing was delivered, they deleted my review, said they will reimburse, I'm pretty sure they wont...never again. Good luck..

I have placed close to 75 orders with Temu. I has few problems and the past 6 orders have been nightmare with shipping. I have liked the company and their 1st line of Customer Service tries to be helpful and if the problem is escalated nothing happens no way to influence the shipping issues. I have NOT had problems with most products and the couple I have no issues with refunds. I placed two orders. You can not pay for expedite shipping with electronics in States so that order was the 2nd order I placed. (Interestingly enough the 2nd order has already shipped.) I chose expedite shipping since I have had issues recently ( things like 6 days being handed over after clearing customs, 6 days to pack order, missed Father's day gift though due no later than 13th showed up 20th of June) I paid 12.90 US for it to arrive between 2nd and 8th of July. Reported to them on 29th of June that it was still being packed ( virtual agent who escalated it. A useless thing in my experience) and phoned today to let them know status has not changed. The order is still being gathered. He explained that some items were out of stock now and they were holding the order. I requested they just cancel those items out of stock and just ship. Nope they can't do that. 🙅‍ The offer of 13.00 would be given if it doesn't arrive by 8th. Darn straight it will that is just a refund of my expedited shipping. I live in rural Maine so it won't be here even of it is shipped out today, which isn't happening. The Customer Service people on front line offered me a 5.00 credit. Which after spending so much time on my last few orders I won't be using. I will maybe try in a few months and right now I am done with this. Hopefully they will get it back together..

They SCAM you on the games for free items unless you make a purchase you will NEVER win they slow your last fish down to make it IMPOSSIBLE but if you make an ORDER then your fish feeds faster SCAM SCAM SCAM

I made a small order to see how the quality was on different types of products, it was ok for some things so I made another order doubled the size of the 1st order only to get a notice a week later at 2am saying my order was delivered so that afternoon I starred calling the numbers I found for customer service and the contact info for the seller noone answered and it sent me to a voice-mail so I started disputing the order thru the site no luck I messaged every contact they give you and nothing some people I know order and it seems to be like a hit or miss with everything about this site I'm pissed I'm out of the money and got absolutely NO help from them so yes I say this site is BULL$HI+ I hope this review helps people from getting ripped off like I did

I want one item to return that I purchased, called customer service and she guide me from a to z about the procedure for a return and send the return sticker promptly, one item, a massager, was given free saying I do not need to return it however they reimbursed the money, the lady was polite and courteous, with no show of confusion or an anger attitude
Great service, keep it up #PO**************672)

On and on we go with TEMU, once again Temu sent my order PO**************045 to an additional I NEVER used with them And the last chat person assured me that the address issue was all taken care of, yet it was delivered to the wrong address again and they are refusing to refund me for it BUT Crediting me on their site to which they don't understand I Have No Intention of Ordering from them again and that I have evidence to corroborate Everything I'm saying about how incompetent this business actually is. Just got the generic I'm sorry note from Temu: No Temu IS NOT Sorry for the inconvenience, they have done this 4 times and as I stated I have proof Temu is Not sorry and proof they are incompetent Beware of what looks like a too good to be true deal…. I have found better deals elsewhere

I have 2 weeks and no refund on my returned stuff. Returned items was stollen from warehouse, as I was certain it was in box when shipped. Not worth the headache.

Remember this once you buy you own it or will go through hell to return it! Terrible customer service, first you go round and round with a chat bot which after an hour had me in tears so frustrated. I was finally able to maneuver how to actually get an agent (very tricky process), who then isn't actually reading my concern, this agent keeps sending generic "policy" messages. Had no care to my issues or problems. Absolutely got NO RESOLVE. Agent refused to allow me to chat with supervisor or manager kept sending generic messages. Temu sent me a package of items that was totally damaged, repackaged and taped with packing tape totally dirty. I couldn't use the original packaging so asked if they could send me a new package/box whatever. I also said I needed UPS to come pick up the package due to inability to get to the UPS store they said no. I ended up having to pay someone to bring it to UPS and then have to wait god knows how long for a 48 dollar refund. They have NO CARE for customers NO customer service what so ever, Temu only cares about selling. Awful. Zero stars if it would let me.

It's definitely still a work in progress but Temu has really let me realize the kitchen of my d r e a m s <3 I've been looking at those super aesthetic kitchen tiktoks and wishing that I could make my kitchen look that good before i realized that WITH TEMU I COULD! So i hopped onto my app and bought everything from egg storage containers to cute glass containers to store my spices and grains in and even got some hooks and racks and stuff!

Did not receive items or refund. They said delivered and refunded money. Not so! Never again.First time Buyer! Checked Bank account and no refund. Checked mail box. No items.

TEMU IS LIKE THE BEST THING EVER. I use it all the time and I always find what I'm looking for. The selection is incredible, and the site is so user-friendly. I've recommended it to all my friends, and they love it too. I can't imagine life without Temu. It's like my own personal paradise.

Temu has a bad habit of repeatedly scamming or lying to customers regarding prizes and promotions. I personally have had over a dozen bad and unacceptable experiences, specifically regarding promised prizes or rewards. Contacting customer service requires repeated complaints only to be told either you aren't eligible for the promised reward due to some obscure technicality or told to wait for resolution only for nothing to be done. Personally I think it's a scam to get customers to give up so the rewards never have to be issued. And if by some chance you do finally get the minimal reward it takes numerous times contacting customer service and lodging multiple complaints. By the time anything is done, If anything is done at all you have to waste so much of your time it wasn't even worth it. I have personally spent in excess of 30 hours dealing with customer service over failed promises of rewards and credits being issued that I will likely be taking my business elsewhere permanently. My advice is pay the 5-10% more in cost and use other companies and sellers such as Amazon. Or if you really want medium to low grade products at low prices below the average sellers prices use a site like Alibaba, orders take a bit longer but you save just as much money without the scams and non-existent rewards that you never actually get anyways. Spare yourself the headache and frustration and just shop elsewhere.

I didn't get a refund for my order. They have just been stalling me. Since I want a refund which they don't like to give. And they even put refunded on my order when I didn't even get my money.