Overview
Temu has a rating of 2.2 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
My parcel is missing, I asked there customer service to investigate. They just responses me the parcel has been delivered to correct place. What the hell is it? It definitely shipped to wrong address from the photo which the courier company took. They won't investigate properly! There team is doing rubbish work!
Don't trust them!
I ordered four squirrel baffles for my bird feeders. They came after a considerable period of time in two boxes with no directions on how to assemble them. Just two packages with metal parts, screws, and zip ties! In addition, the product seemed to be very poor quality. It consists of four items of rolled up black plastic with a series of holes for fastening them. Based on my experience here, I will never buy anything from TEMU again.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had a fantastic experience with TEMU! My delivery arrived promptly with 7 items at 2:29 pm. However, upon opening the package, I noticed one small item was missing. I quickly went online, clicked on the missing item, and to my surprise, at 2:41 pm, my account was refunded. It took just 11 minutes from delivery to resolution – truly exceptional customer service. Moreover, the quality of the items I received was excellent. I'm thoroughly impressed with TEMU's efficiency and product quality.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is a lot like Wish. They are selling cheaply made stuff for low prices. So, most is so-so. Occasionally they will have something really good though. If you purchase clothes, purchase way bigger than you need because they will shrink big time. In response to Temu's response, they do not make sure their sellers descriptions are accurate. That is why I have had to use the return/refund me option so much because they do not keep after any sellers to have accurate descriptions even after you report inaccurate descriptions. Don't get me wrong there are good sellers who give accurate info and accurate pics. Most do not though. Luck of the draw as to which you will get.
Hello Nicole, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Don't waste your time nor money on this site. They have you refer people to their cheap site just to not give you the free gifts. Nothing on the site last over a week. Or it's either not what they're promoting, nothing looks like the picture. It's like they steal the original pictures and sale you a cheap version of it. Don't bother trying to contact them cause they will not pick up LITERALLY! Scamming people out there hard earn money. I've had several items that I paid for that I never received. It's just all bad.
Hello Khloe, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to contact us via: https://share.temu.com/NWGRVrrOSMA. Best wishes, Temu team
Will always be grateful that Temu never gives me a reason to worry that what Im getting is actually fake or an imitation bc of how strict they are against counterfeit items. Also really love their commitment to the environment and how they dw contribute to the climate situation. Temu really be the online shopping site for me <3
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
It's the worst don't buy from them I waited for delivery nobody came between the given time slot, after 1/2 hour later they updated that it's delivered with a random picture which doesn't have any name on it. I tried to match the picture with my neighbours but can't find anything. I made a complaint about the picture, after 1 hour they updated that they tried to deliver but no one was at home.
After that I diverted it towards a parcel shop, now they said parcel is very big need special delivery.
Try to contact Temu customer service they said contact delivery partner and ended chat.
Now my 100 pounds are stuck.
If you have more money to waist go and order with them.
Hello Krishna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Don't trust this company...placed my order got tracking number and after 2 weeks it says order returned as wrong address. And my address is perfectly all ok. When I asked to re ship they said can't ship again...so don't get for low prices as if never arrives..
Hello Satinder, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
The problem with these type of places is that they do a whole bunch of things to get you to be a customer. They hand out coupons and they're friendly. As soon as you buy a few things next thing, you know they yank the coupons. They are not that friendly, and they keep making excuses as to why they won't give you any. Either that or they say wait 24 hours and you'll get one! Big boo. So yeah, be grateful if you're a new customer because once you're in it, you will be tossed to the side.
Hello Sharee, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team
Some of their items are a good bargain, but if you ever need any "support," their "Support" team are literally useless and just give you the runaround. I bought this saw but we didn't use it until a pre-planned camping trip. The saw literally broke the first time we tried to saw a piece of wood less than 2 inches in diameter. They wouldn't refund my $11.19 because, when I got the order, there was a shirt I ordered which was not the measurements posted on their site, so I sent it back for a refund right away. We had no idea the saw would be so crappy at that point, so they WILL refund it...but we would have to pay $7.99 to ship it back to them! SERIOUSLY? No. I'm not ordering from them anymore.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
It's China stuff... Not meant to last a 100 years! I have ordered several items, from kitchen gadgets to clothing. Have I been disappointed... Yep you bet. It looked bigger in the photo, items arrived broken. But... For the most part, it is ok for China stuff. But the best part is, you don't have to pay double and triple for it at amazon... Trust me I worked for them. They keep china a float. Example I was looking for a wider headband went to amazon first. Saw what wanted 12.99 temu 2.39 same exact. And then there is the fact if your items do not arrive by the date they say. They give you a 5.00 credit. So just remember what and where your buying. Keep expectations in check.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I'm not knocking the shipping because it was fast! However the stuff I bought is cheap crap that doesn't sell so they practically give it away here. One item was broken so clearly they are not paying for quality control. I'd rather pay more for quality and buy American made!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am disappointed with your delivery service. Your people outside the door do not know how to knock the door or make a phone call.
I need my stuff urgently.
What is the photo for.
Wasting everyone time and money.
I many attempt and email fails to get any response.
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I love Temu. The prices are the lowest around whilst the quality is almost always better than expected. I've order 6 times now and my husband has also caught the Temu bug.
Search for item ******* on the app and you get a free gift without placing an order (I get one too!)
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Have bought several purchases from Temu. All are Chinese made, and inexpensive. One item was damaged, emailed them, they refunded the money and did not have me ship it back. But, you have to look closely at the photo of the item. I was unaware they sold athletic sneakers with the tongue of the shoe being seamlessly attached to the body of the show. That leaves a small opening for the foot. Also, they offer a $100 shopping voucher to install their app on your phone or computer. I did not do this because like any other major company they collect data. If I want to open the site, I always type it in my search bar and open it like that. Some of the plastic household items were cheap and I decided to discard. A personal item I purchased required installation of an app on my phone to use. Went back and looked, it does show that in the photo add. My fault for not seeing it.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have been on the Temu fan-wagon since Super Bowl 2023. Today I am officially making it my last time. I received notice of a delivery in my parcel mailbox which is the mailbox that the post office puts packages in, one per mailbox. Today, I noticed my bag was open but taped up over the excessive tape Temu uses. I will try to figure out how to post videos. The order first is nothing I ordered and second all the packages mostly have been stolen and only the empty boxes/bags were in the package. I am on hold to speak to a live person but thru chat ONLY. I was number 177. Now I'm 134. Hopefully they get to me within the next two hour considering I have been on hold for 30 minutes now. I do not know how this is going to get resolved considering it's my word against their word. Smh. So now I am to the part to upload video and a 30 sec video it's saying its too large. I should've known Temu was too good to be true.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Temu team.
I ordered a few items just to try it out. We'll days after the delivery date still no package. I contacted customer support who said the USPS had my package. Well I pulled it up and showed them they did not. I asked why they would lie about something they knew I could look up? Their response was we didn't lie. I told them I just sent you proof you did. Well I called the usps and they stated that they had provided a false tracking number and it was a scam. Had to call several times and threaten with charges and a lawsuit to get my money back. Do not trust these Chinese businesses!
Hello Kevin, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. What you have shared is out of the norm. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
Items missing in the package and had escalated to PayPal. Later returned another item but refund yet to receive. Customer service communication is circular and not to the point. The returned item has nothing to do with PayPal escalation. Will never again buy on Temu. I m paying interest to my visa while refund is being delayed since last two weeks.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
If you never try Temu before, lucky for you! Please don't try it. This company is treating their customers by providing free gifts to you and asking you inviting new users to download their app. Once your friends signed it up, the company doesn't give you any free gifts by saying that " your friend isn't qualified for the new users, please invite another new friends!" Secondly, the quality of products are not good! I had a really bad customer experience from this company!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. We are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, email (rachel.zhang@temu.com), or phone (1-888-495-8368) so we can help you investigate right away. Have a great day! Best wishes, Rachel
I placed an order with them And was supposed to receive my package on 2/16/23. Instead of receiving my package I received a note from the United States post office stating that they regret to inform me that the postage label on my package is counterfeit I must pay for my shipping. I refuse to pay since the shipping was free. I've been fighting with them ever cents to get my money back. Every response is the same from them. They refused to give me my money back stating it was shipped. So, I had to file a dispute charge.
Hello Roxann, we are sorry to hear about your recent experience. At Temu, we’re committed to providing our customers with quality merchandise from global suppliers at affordable prices. During transactions, we generally do not charge consumers any additional fees. If you were asked to pay additional fees, which is out of the norm, please feel free to contact us with any questions or concerns you may have. To assist you better, please sendus an email rachel.zhang@temu.com with your account details and we’ll investigate the issue and assist you right away.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team