Overview
Temu has a rating of 2.2 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
Happily stumbled on this LED lamp and I really like it! You can p much put it anywhere you want and it also has three different light settings (which is great for me who has very sensitive eyes). The battery lasts for probs 8 hours but thats more than enough esp bc it's super easy to charge
With the cable it comes with:> (random but it also made me happy to see that Temu offsets the carbon emission of their deliveries idk i just saw it on the listing page and thought it was a great effort hehe)
Okay, first off I have a love /hate for temu, I ordered sooo many times and I love most of what I got, my issues are with the discount and the free gifts, okay first off you jack your prices up 1000% and than tell me Im getting 90% and than theres the games for "free" items, don't put yourself in that rabbit hole, you will think you are getting close than they pull the rug from under your feet, and make it nearly impossible to get your "free" items. Also why do Canadians pay 4 times the amount as Americans? I understand the exchange rate but we pay way more, it doesn't add up. Well thats my 2 cents worth, take it for what it is.
Let's start with the positives. I buy most of my clothing on Amazon from those cheap Chinese mfgs. Checked out TEMU and saw the identical items for at minimum less than 1/2 the cost of Amazon. For the kind of savings I will wait for weeks rather than 1-7 days delivery from Amazon and yes it's the exact same off brand items. Now the negative reviews. Seriously negatives because your carrier delivered to wrong address or that you didn't get it in 2 weeks during the holidays? The counterfeit ones crack me up the most, because show me where the listing stated OEM or a brand name to begin with. Yes out of stocks, the games and the way they do coupon indeed isn't great.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
This Rep (Karl W. – Temu Rep) seems always using same msg to respond all kinds of issues without actually solving the issues. The money stolen in August 2023 by Temu never be returned after 5 months. Temu is not a trustable company.
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don't see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Not allow the customer to use his credits by seizing his credits, which means stealing money from customer.
It all started when my dad asked me why I kept getting packages delivered. I showed him the app for like 5 minutes and the next thing I knew, I found him in the living room with his glasses on scrolling thru Temu on his phone. Was actually surprised how quickly he took to it because I didn't exactly give him a super detailed run down on everything, but I guess that's just how easy it is to use Temu….that my dad who usually has a hard time navigating social media is now here adding the randomest things to his cart sdhajsda
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I placed an order on december 14th. All items were in stock. Today i get an email stating that they cancelled my order under the bogus claim of suspicious activity. If the site is secure there shouldn't have been any issues. I'm going to try one more time to get my Christmas gifts. Buyer beware...
Hello Nasonia, thank you for your feedback and we are sorry that you are having trouble placing your order. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you need additional assistance to resolve your issue, please contact me at candy.wong@temu.com and I'll be happy to look into this for you right away. Best wishes, Candy
Def not my first time on this site bc I've been using it for revamping my entire life <3 Wardrobe, bedroom, and even my dog meo getting a makeover! Temu fr has the widest selection of legit yet affordable products I've ever seen. It's super easy to pay too since it connects to my PayPal and ApplePay so it's basically a one-touch payment. They'resuper secure with my details too since they take me to the official apple gateway!
Hello Janica, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is shipping packages from China to their warehouse and they take forever or many times lost it. They lure you with cheaper price for things that you find in 99cents store but they're very cheap quality as well. I waited 3 weeks to get my package from one hour away warehouse but still didn't get it. Be careful with this company. I will never do buy from them.
Hello Mike, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
I have order some things about 3 or 4 weeks ago and I am still waiting for my order. I have been satisfied with some of the merchandise. I wish they send my order soon. A pair of sunglasses came broken, but other than that I love the shoes. I don't have the order number I deleted it by accident.
Hello Carmen, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Your "Wishlist" items will end up in your CART. You have to Un-Check the item otherwise you'll end up buying it with out even Adding it into your cart! I do like this company and the products are pretty decent! Plus you can't beat the Prices anywhere!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I just start shopping 1 months. I was referred my couple of friends to download, interesting all ot them hacked including me. Specially WhatsApp and one day I found one of my colleagues asking for,£700.I was confused and I called him,he said his WhatsApp hacked once he clicked temu link. I was provided all screen shots with temu they final reply said you could be clicking bed website. So plz do not buy anything from Temu. Don't think like Amazon or Argos.
Hello, we are sorry that you haven't been satisfied by your experience on Temu so far. Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. Customer satisfaction is the most important to us and we are always trying to improve our service quality. Your case is out of the norm. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I've ordered 3 times from Temu and they always indicate my items shipped right away. This is deceptive as they will print the label and just not ship it for a week(ish). Also, they kind of bait and switch their descriptions of items so be careful. You may think you are getting 20 of something for a low price, by the description, but you need to watch out because they often have a quantity selection box and that 2$ 20pc set will often be way higher. Just be cautious when ordering and don't get your hopes up that it'll be what you were expecting. I ordered a set of crimping pliers with ferrules and only the ferrules arrived. The description clearly says pliers and ferrules. I was promptly refunded but never received the pliers and had to order them separately.
Hello Ryan, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Temu Team
No online shopping site is perfect so I not that surprised when I got my order with a bit of damage from delivery but I was still a bit sad and wanted to know what I could do abt it. I read that Temu offers free returns based on its temu purchase protection policy and decided to try that and it was such an easy process! Got my refund a few days after returning the item. It wasn't the best experience but it definitely made me love Temu more knowing that they really do look out for their customers <3
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've been in dispute for 2 months cus temu lost a package then repackaged it with more than half the items gone. They refused to refund to my original payment method and now I'm out $156! This isn't the first time I've had issues with this it's just the biggest.
Hello Jen, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since the timing depends on your financial institution. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to me at candy.wong@temu.com, I would be happy to look into this issue for you right away. Best wishes, Candy
I have ordered more than 10 orders in an attempt to get items cheaper than retail and have now spent more than 300 dollars on items. On more than 3 occasions items showed up damaged or not at all because their shipping department is below subpar and their customer service is outsourced to either india or the hood where they're paid so little they give no cares about the customer. Also, forget not having to pay for return shipping because they're like Spider-Man, they only give you one return shipping free even though it is their employee's mistakes. Consider this a knock off of wish.com except they get your order to you slightly faster. At least with wish.com you will get what you paid for but the sellers on Temu use false advertising practices to bamboozle customers into believing they're getting quality goods. Just buy from eBay it's the same thing coming from China trust and believe.
Hello, we are sorry that you haven't been satisfied by your experience on Temu (tee-moo) so far. Customer satisfaction is the most important to us and we are always trying to improve our service quality. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. You can shop with peace of mind knowing that all of our payment links are secure and PCI-certified. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." We hope this helps address your concerns. If you have any other questions, please contact us again through Temu.com or Temu app live chat. Have a great day! Best wishes, Temu team
I was given a £200 voucher via spin a wheel. Asked me to use in the app. I signed up gave me a day to spend but spin a wheel was false advertisement. All discounted items were considered as vouchers while everybody could see the discounted amounts. I contacted their Customer Services but they Just applogised. I will definitely will send an email to the ASA reporting false advertisement to create website traffic.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I've ordered from them 11x and they are selling exact same things as Amazon, only difference is the loophole in the us trading laws. So Amazon sells with marked up prices so they make there profit off of selling stuff. TEMU is the supplier for Amazon mostly. Without the middle man your paying direct to consumer prices. It's genius. All my things have been as pictured on TEMU. All has arrived in a timely manner and All is freeeeee shipping and track numbers. It's literally unbelievable and perfect. It people! Your missing out I promise. I attached pics of my account
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have made 2 orders from this company and so far I am happy. First time I bought some bracelets, earrings and ear buds. I didn't love the earrings but for the price I should be able to give them away. The bracelets were pretty and well made and the ear buds fit me like no others could fit me, paired easily and have terrific sound. I then ordered some over the ear headphones and they also work really well and are comfortable. I plan to buy from them in the future.
Hello Julie, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
Temu is great because you get good quality products for cheap, and when I ordered from Temu first time the delivery came earlier then I expected. The products that Temu sells are not misleading and you get what you buy. I have learned that shipping varies in different countries, so you might get your things earlier or later than expected. I am in the UK, and me and my friends all get the orders before the expected delivery date
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have been ordering from temu for awhile now and only had a couple small issues but now my next to last order totaling 34.34 was missing a watch that I ordered n they refused to send me one or give me store credit so I can order it again to hopefully receive it.ive emailed them 8 times but all I get is it was all shipped and package was good. They wanted a picture of watch but i told them how can I do that if i never got it.I won't be ordering anything else from them for a long time. Be careful what you order. Customer service sucks cause they continue to repeat everything 3 to 4 times in conversion.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.