Overview
Temu has a rating of 1.8 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 67th among Social Shopping sites.
DON'T SHOP WITH THESE PEOPLE! I moved and changed my address with them before ordering anything of course, they failed on their end to change my address and sent my things to the wrong address... I ordered two Crow lamps and a golf Crow totaling $47.95 when I contacted customer service and try to explain that they sent my package to the wrong address they kept showing me a picture of it being delivered. I tried to explain again that it was delivered but to the wrong address and they kept showing me the picture of it being delivered in front of another person's door over and over and over they did not work with me but only intended to cheat me out of that money after I already reordered what I lost again... They were real $#*!s about this so trust me they knew the situation and that it was their fault... they're nothing but Crooks! I am out $47.95 and they will get their stuff back so how sweet is that for them
They had shipped my last package with a scam shipping company called Deliver-It and I complained to customer support that I hadn't received my package yet. They got on it and I received my package the next day. My current package (seen in the screenshot provided) is a day early and thankfully they shipped it with a different shipping company and even wrote a note on my account to never ship with that scam shipping company. Good job Temu!
Hello Sims, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered a couple of glow-in-the-dark tees for my grandsons. They arrived on time and the quality of the tees exceeded my expectations. I am a Temu Fan now. I will continue to use them till they disappoint me.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
At first they were good, but then they get really bad really quick. Only as new user they are good to you, but as you shop more they scam you. I got scammed out of $300. I returned some items and they keep saying they cannot find it, or that I still have it. All I have is a USPS receipt, I guess that was not enough proof that I returned the items. Then one time I did what they told me exactly and was still denied a refund. I even have proof on the chat of what they told me to do. I followed everything they said and they said not to worry, but I never got my refund. I only use it for the free cheap items I get from them by playing their games. I would not recommend this to anyone. I am now just trying to tell everyone not to use it now.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Ordering is So EASY. The returns are So Difficult. They don't tell you that you have to download the Temu app. I saw an ad for Temu, I ordered some items, the items were large. I'm a 8 in women's so I ordered shirts for 8-10 which is a large & it was too big.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Products are great especially for the prices. Services are good too. You can track your delivery using the app and you can chat with customer services through the app anytime too. Products are pretty standard. They're not luxury products, but they're legit! The price is good too and payment is easy since Temu allows you to pay with PayPal.
Hello Marion, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I've always liked online shopping for its convenience, especially when I have an entire messy family to take care of, but no other sites can compare to Temu for me. It doesn't even matter what's happening in my home whether my kitchen blender broke or my kids break something or even if I realize that I need something, I just know that I can find whatever I need on Temu for a really bargain price (and all the parents out there know how important it is to save money where you can)
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I ordered some items on this app and my packages were missing and temu wasn't responsible to refund for the packages. So be careful if you order something and they missing because nobody is going to be responsible for you money. They told me to contact the carrier but they also told me to contact the sales person and at the end nobody was responsible and I lost my money. So sad for this app.
Hello Angelica, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com so I can assist with your order tracking and refund. Best wishes, Temu Team
Do not order from Temu. I ordered 9 items. They claimed to have delivered the package, but was never at my door. They mailed me another package and again, I never received it. I asked for proof of delivery with a picture of the packages at my door, to no avail. They refused to refund me the money. I had just bought a condo and I had ordered tons of things from different companies and I received every package, except the ones from Temu.
Hello Anamaria, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The wig was used and it smelled so bad it was nappy and dirty I reached out to temu and I haven't heard from them yet the wig was 15.89 disgusting not satisfied be careful what you buy from them the prices or cheap but the product is used
Hello Sharon, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your item. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Some orders arrive, some do not. They give you a Temu credit rather than money back.
THATS THE HOOK! The Temu Credit... welcome to the rabbit hole.
Then subsequent orders do not arrive. They refuse to refund you back to original method of payment.
Most of the early orders that did arrive we returned as "junk" or "damaged"
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I can't comment right now. I am just waiting for my first orders. As a first timer, I would like to check first the quality of all the items I ordered. I think I will rate Temu now according to their long waiting of delivery. I guessed I ordered March 2.
Hello Ramon, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
I had 16 items in my cart- I never processed this order. They billed my PayPal. The $ did not show up until I recieved the order. They. Tried to do it on some stuff in my cart- but I cancelled this first. Trashing the app!
Hello Robin, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I recently bought some items in Dec 2022. My purchase was for $900.00 or more. I sent back the items and never got back my credits. It's showing in the computer that they issue out the credits and never did. I use Klarna and paid around 600.00 dollars. This company refuse to give me my money back. I will call the attorney general and whoever I need to get my money back.Please don't give your money to a company that will not give you your money back. That's stealing!
Hello Marsha, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment method. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is the most important to us and we are always striving to improve. If you don’t see your refund in 7 business days or if you need any additional assistance, please feel free to reach out to us again through Temu.com or Temu app live chat, email (help@temu.com). Have a great day! Best wishes, Coco
I Purchased from Temu on March 2,2023, and have not yet received my package( today is April 18). I asked for a refund and have not received it yet. This company is stealing from us, please please please do not be like me and get scam.
Hello Fata, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again If you don't mind sending us your order ID, please email us at achel.zhang@temu.com, so we can help you check your refund. Best wishes, Temu Team
Temu will charge you full price when you return an item. Instead of refunding what you paid, the charge you the discounted price and deduct it from your refund. Which company does this?! This is the first and last time I order from TEMU
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I have ordered many times and have received all products ordered. Never had a problem with any cancelation. It does take a little longer for shipping but I have no complaints. Prices are great and have always had free shipping. I have and will recommend Temu.
Hello Glenn, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is not accredited by the Better Business Bureau (BBB). The products come in damaged or certain things are stated that they're real yeah real fake! The material of the clothing is disgusting. Not to mention so is the customer service! They send you broken things and expect you to pay two package them and send them back!
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
I was skeptical ordering here but after people saying it was real and cheap m, I gave in.
After waiting and spending almost $300 (my very bad decision), I checked and said that my packages were delivered but to the wrong house on the photo! Customer service said to contact their courier that I never heard of "Piggyship" and I called them but no answer, no agent or even an option to leave a voicemail. I kept calling and told customer service that I got no response, they said they cannot refund me or even re-ship the product. So i lost $300 because they don't use trusted couriers and expect me to look for a misdelivered package that was all delivered past 9PM, through our 80+ apartment complex.
Bad customer service and bad courier.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I ordered 3 items from temu and they sent them after 3 weeks. 2 of the items were defective, missing parts. After chatting with them (as no way to talk to them), they said they cannot send the missing parts and to return the item. Now, only 1 item is allowed free returns, the other I have to pay for. What a SCAM from these guys. I would avoid these people at all costs. Typical Chinese site scamming people with cheap goods and return policies.
Hello John, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team