Overview
Temu has a rating of 2.1 stars from 1,695 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
Receiving 2 emails with different date that my package shows" your package arriving today" but there's none. Very disappointing.
I shopped on this website a lot, I bought things for my family, and I used to really trust Temu, because not any bad things happned, and I have a very good history on the site. I asked for a simple explaination on a refound matter when I have delievered the refunded item back, and I have ask them wy, but they just told me the same thing and now it is been a week, im been played around for no reason, but they denied it, and charged the refunded amount back, I do not understand why the customer service in a matured website like this will make that happen. I am rully disapointed and feel quiet stupid of me of trusting this website.
Hello Sakura, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Update, after posting the review Temu responded and right after I got my money back. After writing a well deserverd bad review imo its only fair to update that they fixed it
I was lured to the Temu app with FALSE advertising on facebook. A yeans for 1,69 as a welcome gift. I gathered more items, 13 in total and when I wanted to pay the price of the yeans went up to 19. I (stuped, I know) decided to give this company the benefit of the doubt and deleted the yeans from my shopping card, paid for the other items (most of them were meant as gifts for the dogs at our local shelter). Got in touch with customer service and told them something went wrong with the new customer discount for the yeans and asked them to fix it. They wanted proof, I provided it to them. They transfered me to another agent who said that after carefully investigating I had already profit the discount from a different account. I do not have a different account! I never heard about Temu before I saw the add on facebook. After carefully investigating myself I found out there are a lot of reviews and articles about this form of false advertising. I cancelled my order but read other reviews of people who did the same and never got their money back. If I dont get my money back I will report this to the proper autorities who are already keeping a close eye on Temu. And report as a scam to my bank and the platform I used to pay for the order. Im super disappointed, Temu brought me nothing but stress and frustration
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I had some troubles initially with verifying my credit card. But now the company has been excellent to work with.
Hello Shelby, thank you for your feedback! We are sorry for the inconvenience caused. We have detected unusual activities on your account. To protect you, our system has placed your order on hold. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us at rachel.zhang@temu.com, we would be happy to look into this matter for you. Best wishes, Temu Team
I were to buy 3 items and it would give me a $300 bonus. Took my money. Said the card couldn't be used. And no bonus points.
Hello Tawanza, thank you for reporting this incident and we are sorry about your experience. We take consumer safety very seriously and aim to build a safe and inclusive community for all. In addition, all digital marketing ads in general must comply with ad platforms' community guidelines to appear in front of specific audiences. What you have reported is out of the norm and we will investigate immediately to ensure that our ethical standards are not being violated. Your feedback is extremely valuable to us. To help us confirm the ad delivery details, please message us through Temu.com or Temu app live chat with the specific occasion where the inappropriate ad appeared and a screenshot of the ad, if available. Best wishes, Temu team
Do not order the landscape lighting. No matter how many you order only half of them work if that! JUNK!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Tried it because the site continued to pop up. The stuff is flimsy. Definitely not worth what they are claiming.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Put order in on 5/5/23 still have not received. It's now 5/22/23. This is a long time for any order.
Hello Gordy, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team.
I ordered 3 products it's all worst quality I will never refer anyone to go and shop on Temu. Disgusting.
Hello Zahid, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Temu has games to earn credit and gifts invite family & friends. It's fun & legit look at my winnings
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
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Hello Ed, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team