Overview
Temu has a rating of 2.1 stars from 1,695 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
You don't get your order not a refund. Contacted them several times. No response. Luckily I used a credit card.
Never received my package and the ppl in customer service don't speak good English. Never ordering from them again
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Very unreliable supplier! Good luck with getting what you ordered, You will need it! Some orders arrive most not.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
At first I was very skeptic, now after over 10 purchases I am fully satisfied including their speedy refund.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Im so unhappy with Temu blaming me because Usps didn't deliver one of my packages but delivered the other one and they won't give me my refund so I deleted my account I'm never ordering from them.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Items are cheaply made. Promises of customer service are not kept. Expect to wait two weeks for delivery of even the simplest item.
Hello Mitchell, thank you for sharing your feedback. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. We work with UPS and USPS to ensure that packages are delivered timely and efficiently. Customers with active orders can track the status of their package directly on Temu.com or Temu app. Most packages arrive within 7-15 business days. We try to be transparent about when orders can be expected to arrive. So, on every product page, you will be able to see the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. Customer satisfaction is the most important to us and we are constantly striving to improve. If you have any concerns, questions, or issues that you need help with, please message us on our Temu.com or Temu app live chat, email help@temu.com. Best wishes, Coco
After payment, add-on list appears, touch it you buy it, delete not allow. Only 1 free return; high return ship cost. Read carefully!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
When I first discovered Temu, I was skeptical - how could they have so many products for such low prices. I found ONE item, a stencil that I had bought online from another online company beginning with A, that was about $8 there - and Temu had the same exact item for $3. Too good to be true I thought, but I ordered anyway, and would you believe it, it's THE EXACT SAME THING! It was free delivery too - and a 90 day return option - and that was it. I was in love. They have millions of items - I must have bought HUNDREDS of things from them and they have never ONCE let me down, or sent something different to what I was expecting - they are absolutely outstanding. My ONLY complaint is that they are TOO good - they have so many things and their prices are so great that I am kind of addicted, I keep sneaking on to their website and ordering things... so if you are ordering from Temu, be assured they are great - their customer service is superb - online chat is very efficient if you have queries, I just love Temu. This is the BEST thing I have found in years. I buy honey jars for bottling honey, bottles, hive tools, bee suits, bee trinkets, electronics, charging cables, security cameras, hooks, carabinas, and everything is good quality, the same as you'd find on that other shopping website I mentioned earlier, but one third of the price! The list just goes on and on. I just bought some bee earrings and bee necklaces as gifts, a dash camera for my car... and their customer service is outstanding. I would say that every single time I go on there I find something I want. This really is my guilty secret.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
False coupons. Cheap fake junk. Says shipped when it really is not. Was delayed. They sell fake items and claim it to be the real thing.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
My first, only & last time ordering from Temu my order did not come on time at all, they couldn't tell me where it was and I ordered it over 15 days ago. I actually ordered July 13th and today is the 31st and still no package. My 33rd bday weekend was so ruined because I was waiting on my package with all of my weekend outfits in it which was the weekend of the 29th. I usually shop online so for this to happen to me with this website first time around doesn't make me want to ever shop again with Temu. I appreciate them refunding me for my order and said that I can so-call keep the package IF it arrives I was so upset cause I wish I ordered from FashionNova or SHEIN. I give two stars cause at least I got the refund back. #NeverAgain
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel