Overview
Temu has a rating of 2.1 stars from 1,695 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
They won't send your products. And don't expect customer service to help you when your products don't show up
I supposedly had "won" a 100% rebate and each item said 100% rebate. I spent $61.56 with NO REBATE. I contacted them- but no solution provided.
Hello Dela, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Please email me at rachel.zhang@temu.com, so I can help you investigate your rewards issue right away. Best wishes, Rachel
I received the women's gold watch. The stem was missing from one side of the watch, I am not able to wear the watch now so what do I do?
Hello Jacqueline, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I ordered 2 items n I was pleased so I ordered more! Thank u soo much of making things more affordable.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am tired of them asking to verify what I bought and not sending it to me when I bought it and they are not reliable to the customers
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Mostly good quality. The games are rigged to make it impossible to get free stuff. They are to get you to order more and get more app users.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I ordered over 250 dollars worth of items. When I received the package it seem to be full of pet supplies (dog bed, collar and look like clothes for a cat or dog) I reached out to customer service and was told they could not assist me because the packing did not clearly show the shipping details. I then called On, January 2,2024 Levi advised I would receive a refund in 24hrs, Ticket number **************. After not hearing back from anyone or recording a refund, I called again and with Supervisor Mary who said she had sent a detailed message to the escalation team who would respond in 24 hours. She assured me there was no concern and that they would give a refund or credit ( which I agreed to). It has now been a week and I haven't heard from escalation nor have I received a refund or a credit. After spending two days and over 2hrs on the phone with Temu representatives I realize that this company is merely a scam and have robbed many hard working people such as myself. PLEASE DO NOT SPEND YOUR MONEY HERE. I WISH SOMEONE WOULD HAVE WARNED ME.
Hello Amelia, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Love the items, love the prices but when it goes to the payment, the final price is greater than the sum of the items. Be careful!
Hello Silvia, thank you for reaching out. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers. We also offer flash sales, discounts, and promotions. Therefore, prices for the same items may change from time to time. They are guaranteed at the time of purchase. If you have any other question or concern, please contact us through www.temu.com/support-center.html. So that we can help you look into this right away. Best wishes, Temu team
They charged me twice then they put it on refund and told me they would refund it but never did and now never picks my call
Hello Monika, thank you for your feedback. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Have a great day! Best wishes, Temu team.
The picture doesn't come with a picture frame, but I love them. But after putting them in a picture frame I love love love it.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Business History
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Hello Tyler, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com), so we can help you resolve your issue. Best wishes, Temu team