Overview
Temu has a rating of 2 stars from 1,694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
This site is not as good as it seems but not as bad either. It all depends on what you are going to order. I have used It for different purchase and while I can tell you I am very satisfied when it comes to gadgets, home decor, furnishing accessories and assorted amenities I am totally not when it comes to clothing.
Accessories like bags, hats, scarves etc are pretty good indeed but dresses, pants, hoodies etc. are, at most, not.
1st thing, rarely, what you receive is comparable to what shown in pictures. Quality in terms of fabrics, manufacturing, design is at most very poor and what you receive looks very very different from what you expected. You could call it misleading advertising for sure! I do believe that at most what in pictures is not the actual product, images maybe are "stolen" from other web sites and used as "scam" to sell items...you would easily notice that very often what is shown is JUST LIKE (too much alike tho) some famous brand design clothing (i.e. Killstar brand) so you are really tempted to order to end up disappointed when you receive your parcel. Same thing happens with stunning clothing with such an awesome design you cannot believe your eyes...and yes, you should really not in fact! Must say that I have been surprised, positively I mean, on a couple of occasions when what I received was really worthy it and my buy has been indeed a super buy...but it happened so rarely that it is totally irrelevant. Shipping has always been on time must say so nothing to except there. Advertising is quite aggressive, they spam a lot. They reserve a lot of offers and prizes to customers but you receive tons of email a day and it is a little too much some times. Shopping there is fun anyway...and their algorithms working on your likings and preferences work damn well...so well that you are always tempted to buy (not suitable for compulsive buyers tho)!
Prices are low and, when you order, a final recap (showing how much you have supposedly been saving with that purchase on Temu instead of a different website) is always shown in the attempt to make you believe your buy have been something to be considered a real great big deal.
Keeping all this in mind the site is overall ok if you buy the right stuff
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
If you buy electrical products from Temu there is a good chance that they won't work or maybe dangerous!
Hello Tom, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
Have made many orders from Temu. I love to go through the website and look at different things. If you have the app, it's $10 minimum order. If you do not have the app, it's $15 minimum order. I'll be sure all of my orders are $15 and I get free shipping. This last time I ordered I ordered a 98 cent pencil box. In the small print that I missed it said $18 shipping for this one little pencil box. When I checked out it was separated from the rest of the order but I didn't think much of it because I was able to pay for it all at the same time. There was no big print. That said, this was a $18 shipping.!
When I contacted the company to cancel this to cancel this. I was informed that that was the shipping policy for this particular ABDirect.
I feel like this is unfair to the consumer. TEMU as a very busy and active website to offer one product at this price without mentioning the $18 shipping when you put it in your cart is unfair. I will be done ordering from Temu. It seems like lately they're adding more and more things to confuse their consumers. I am a highly educated person and yes I did miss the small print. But I do feel like this was done on purpose to confuse consumers. I am being forced to take the pencil case and eat the shipping cost of $18 for a pencil case that cost 98 cents!
All I'm saying is read the small print. Don't let them do this to you. They're refusing my refund. I did nothing but brag about this company to others and how much I love purchasing from them. I've even maxed out a credit card with this company. But I'm going to be buyer. Beware and I'm going to stop purchasing from them. Just be careful folks
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Item sizing on the bag is NOT what was actually delivered. Poor quality. Zero customer service. 1st and last order from our crew.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Like the fast delivery, and good quality products. Very happy with my order. Will use again for sure.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Delivery takes forever, cant get hold of anyone to ask where order is
Wont be ordering from them again.
Hello Jan, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
It's one step up from wish because the shipping is better. Don't fall for their "free" stuff. Scams and a waste of time.
Hello, thank you for shopping on Temu (tee-moo)! We are sorry that you are having trouble participating in one of our activities. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist. Best wishes, Temu team
Temu is terrible. Can't contact customer service or the seller even with app. Pay a bit more for better
Hello Tricky, thank you for your feedback. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices.Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. Our customer services team can be reached through Temu.com or Temu app live chat, email (help@temu.com). Best wishes, Coco
Quality products, fast shipping, reasonable prices. Far beyond expectation, awesome! Just hope they will make Wish list available
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
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Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team