Overview
Temu has a rating of 2 stars from 1,694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
Ordered several things from them and my credit card got hacked, could have done without the hassle, I'm not sure I'll buy again.
Prices are affordable and I love their basic house hold items. Delivery wait is too long. 2 weeks top.
Hello Janice, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days.Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Somehow my address got changed right before delivery I will never order from there again.I'm really mad about it
Hello Starlette, thank you for reaching out and we are sorry you are experiencing difficulties with your order. It sounds like your order may have been shipped to an incorrect address. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can help you locate your package and resolve this issue as soon as possible. Best wishes, Temu Team
Clothing, gadgets, supplies, have been delivered quickly and surprisingly good quality. Tools decent for bargain prices.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Not impressed with styles or fabric, cheaply made!I personally would advise saving your money! Cost more to return than it's worth.
Hello Wendy, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email me at rachel.zhang@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Never received merchandise and charged my account for items not wanted be aware *no customer service!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Nothing as described wallet arrived totally fake and this is not a legitimate website,not recommended at all,stupid scammers
Hello Hani, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Temu works closely with its global network of suppliers to create and curate quality products for consumers to enjoy the conveniences and comforts of life. You can shop with peace of mind with Temu’s 90-day return policy and Purchase Protection program, which offers full refunds when items do not arrive, arrive damaged, or do not match their description or photos (https://www.temu.com/temu-purchase-protection.html). To be transparent about our delivery times, you are also able to see the percentage of orders that were delivered within the expected delivery time for every product. Your feedback is extremely valuable to us as we always strive to improve our service quality. We hope that you will give us a chance to show you that you are in good hands shopping with Temu. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I LOVE me some temu, Temu is where's it at, Get you some temu, download that app lol. I'm not going lie it's addictive, everytime you here that ding notification just wanna shop, Im up to my 4th or 5th order.
I seen complaints but Like any site you have to be realistic and use common sense look at shop reviews and customer reviews as they are not the same thing, each seller on temu is different not just one general person so the quality is going to varied.
Shipping -Theres multi shipping company they use, depending on product location could be in muliti places and your location is hows it's determined. Like most of my packages arrive early within 4-7 business days if postal delivery, other carriers have their own time frame so it could be 7-10 you need to look down at estimate delivery time they give you while ordering it tells you how long or order early so it can arrive on time they notify every step of the way. Don't buy stuff you need immediately.
Products- I don't care what nobody says if you spend a dollar or 2 don't be expecting high quality premium stuff all the time, its going break or work like a cost a dollar sometimes... No different discount stores it varies.
Everything I bought came exactly as pictured, quality varied depending on the seller for example I bought a cosmetic bag cost $10 it's amazing, came exactly as shown, no defects, brand new smell I like, perfect in size, nothing leaks out it's waterproof, fantastic.
I bought clothes sizing is tricky because you have measure yourself sometimes you can order a size down varied on item, Quality is great, cost me $10-15 dollars, wash up well without fading or tearing apart, didn't shrink in the dryer. Don't expect the exact pic as it's a copy of what the picture looks like but still great and colors are vibrant and bueatiful. I did buy some bottle stopper tops and can covers for.98 cent when I tell you they work amazing, I was like let's get it temu. Exactly as pictured, quality and all.
Pricing - pricing varied, typically low as.89 cent til 100s depending on product, they have deals all the time, no need to worry about that, always free shipping.
Overall I'm very pleased with temu, and will continue to support there business for very long long time.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Love free games allways winning stuff to play copy code
4448THREE9774 search bar in temu numbers only
Orderd stuff most is brilliant and any complaints allways refunded so can't complain
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I requested a refund due to the oversized clothes I received from my purchase. I diligently returned all items in a single package via UPS. However, a week later, I received a message from Temu stating they hadn't received a portion of the items intended for a refund. I found it perplexing that only part of the return could be lost. Currently, the customer service team seems to be implying that I never returned those specific items, which I find both ridiculous and unacceptable. They charged me again for those stuff I already returned. Such practices are not aligned with proper business conduct in the United States. It's disheartening to experience this, and I am disappointed in their handling of the situation.
Here is the response from Temu:
*******@temu.com
1:33 AM (7 hours ago)
To me
Dear Valued Customer,
We apologize for the delay in our response regarding the payment dispute in your order PO**************037 and we apologize for any inconvenience caused. Please be assured that we are working hard to address your concerns, and we appreciate your patience in this matter.
We are pleased to inform you that after Temu chargeback, we successfully processed the refund again on Dec 13,2023 11:25:23 pm EST with the total amount of $52.71 to your original payment method. Please check your account for the refunded amount as the receiving time for the refund may vary based on your financial institution, ranging from 5 to 14 business days.
Thank you for giving us an opportunity to resolve your concern and rest assured that everything is all set now. If you need further assistance, please feel free to reach out again. Hope you have a great day!
Best regards,
Taming
Temu Customer Service Team
Hello, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat. Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin, thank you for reaching out and we are sorry about your experience. You may be a victim of fraud or unauthorized access to your account. We strongly suggest that you contact the company or bank that issued the credit card or debit card immediately. You will need to inform them that you have fraudulent charges and ask them to reverse the transactions for you. We will do our best to assist you and cooperate with the bank on this. Please understand that we are also a victim, not the perpetrator. If you wouldn't mind sending me an email with a screenshot of the transaction details to karl.wang@temu.com, I would be happy to further investigate right away. Best wishes, Temu team