Temu

Everytime I order there is a delivery issue. Yes they issue a refund but if I wanted my money I wouldn't order. Needs to do better with shipping.

I ordered something on the 15th of September and that same day I had looked at my bank account and my card information was hacked drained my account

I contacted Customer Service in chat 5 days in and the agent stated they were submitting a ticket. I called in today, the said no ticket was submitted. The site says the package takes 2-5 days to get to the shipper (USPS). In this case all 6 items/outfits for the holiday/vacation have been sitting in their shipping facility for 8.5 days at the time of this post. Called their customer service, was told the ticket wasn't submitted and they would send a ticket to the department that will check with the facility that has my package and will have them locate it. WTF is locating it gonna do. She couldn't guarantee that it would be sent within any period of time. I told them the facility is at is 45 min away from the shipper. The facility is located in a small town that has a USPS there. WHY IS IT SITTING FOR 8.5 days at the same place? GIVE IT TO USPS Already and let the items get to the address in time. Their customer service lied first try, their 2nd customer service agent wasn't giving me any kind of confidence that this issue would be resolved. Gave the excuse that it's the holidays. It's been sitting since the 7th! The 25th is the Holiday. There's no excuse it should sit maybe 1 mile away from the post office for 8.5 days. & for the package being late, they give you a $5 store credit. WHY THE FK WOULD I WANT TO PURCHASE FROM THEM AGAIN?

I'll just go back to SHEIN. My packages come within a few days to a week :) not a month etc that's crazy. I ordered then I cancelled with Temu

I cancelled a purchase and almost a month later and numerous emails still no refund. I will never use TEMU again.

When I was play that cash tree gas me I was at 95 I invited someone and got 4.90? Wow temu wow 2 stars!

You cannot win nothing on Temu even if you bought stuff they cheat you out of it and it is a waste of time.

I don't like that I can't pay for the remainder on fishland and the farmland other then that it's ok

Worst customer service I've ever dealt with, it appeared to me that the entire staff has a combined IQ of about 5. Basically I got a "new member" $120 off of an order and free shipping where I only had to pay tax. Upon cashing out my order I read that I had to pay the $120 which would be refunded after order was processed. The issue I had was that I only had enough on the card to cover taxes, as none of this was stated to me prior. Now point being, the card would be declined due to ISF and I would not get the order processed. So after contacting online support and spending almost 12 hours going back and forth with several incompetent buffoons I was a little hot under the collar. Not a one of them understood anything I was telling me over and over to elaborate more when it was pretty obvious what I was saying and could elaborate no further. They insisted I place the order which would upon their receiving payment would credit the $120 back. I must have said about 40 times that the card would be declined for that amount and these imbeciles didn't understand and again asked me to elaborate further. As I said after 12 hours I was just over it and said I wanted to speak on the phone to a supervisor. Well after another agonizing hour with aforementioned supervisor asking me to elaborate further because she didn't understand what I was saying she said she would transfer me to a higher up supervisor who didn't pick up for about half an hour. After explaining situation to her...yep, you guessed it folks! Could I elaborate further? Now after almost 2 more hours with that level of stupidity I am awaiting a return from the next level up. So my whole day was wasted explaining over and over and over and over the same thing that I had already said countless hundreds of times. Don't waste your time with these dumb braindead people. Been waiting a little over an hour for the callback now and can't wait to see how it'll take for them to call and if the next level is just as stupid as the first three were.

I have ordered from Temu multiple times and have never had a problem. I love their unique products and especially their prices!