Temu

There is no way to talk to Temu. Sent wrong items & over charged me. I want to return it all. Do pay return fees?

Can you accept my invitation to help me get free cash?
Download Temu app and search my code on it!
👉👉👉Copy my code: *******

After having bought items from Temu on numerous occasions. I have come to the following conclusion based on my experience.
The majority of the products are cheap compared to other online shopping websites. Shipping has been on time and without incidents.
The downfall of this online website comes down to the quality and the courier packaging of the products.
The upside is that there is a price adjustment within 30 days, so if the item you bought is cheaper now than when you made the purchase, they refund you the difference. (We are not talking a big difference here, just a dollar or two at most)
All products are packed in one plastic courier bag without bubble wrap or any protection from damage during transit.
Thus far, at least one item has quality issues in almost every order. While Temu prides itself in its free return policy within 90 days for the first return, this is not true as there are hidden costs. You are responsible for the return packaging and taking the package to the local courier. It costs you time, effort and petrol depending on how far you are from where you need to drop off the package.
Also, many reviews have complained that Temu's return process is tricky. Almost all items are eligible for returns and refunds within 90 days from the purchase date. However, it states on its website, "Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set" are not eligible. Again, this is not true. A friend bought a T-shirt, and the stitching came undone after one wear. Temu requested that he return the item before he get a refund.
The almost sold-out sign is a regular sight. I had "almost sold-out" items I put in the cart using my phone, and I had forgotten about it. Two weeks later, it's still available with the same old warning. While this could be true, items have sold out - when they dropped their prices to dirt cheap. But most of the time, it's more like a marketing tactic to urge you to buy.
In conclusion, there is no accountability for bad quality. No one but you will have to pay the price, literality. Temu's motto of customer service being their priority is debatable; if this were true, QUALITY ASSURANCE would be their objective. No, it's QUANTITY they are focused on. It is the reason why they don't have an exchange policy. They would refund you for quality problems, or if it's not the right size, you would buy the product again if you want. But then it's likely that you will have to buy other stuff to meet the amount required for the free shipping. Their quality rating is consistently low in the majority of the reviews.
Buy at your own risk, don't be surprised if you are filling the billionaire's pocket rather than shop like a billionaire!

I have purchased multiple times from Temu & love everything about it. Prices are 2nd to none & free shipping & good product.

I placed my 1st $45 order in October 2023. It was delivered within 10 days. I returned the items because the clothes did not appear exactly as shown and the material was not as expected. I have placed 5-6 more orders since.

Be warned! I placed a large order (3D tiles, sink faucets,ceiling light fixture, towel racks,etc totalling $400 in December 2023. They arrived in 7 packages wrapped in Temu plastic wrap. They were mostly plastic appliances that I did not like so I returned them unopened, not damaged, in the original Temu plastic packaging. UPS could not use 1 return label so I contacted Temu by chat and was sent a second label and advised to use 1 large box for each label. I purchased 2 large boxes and used the labels that were sent by Temu online representative (while I was at UPS store). The UPS representative packed and scanned my returns.
Fast forward to January 2,2024. Most of my returns were denied (54 of the 56 items) because they were not shipped properly or could not be found. I used their label and was instructed and sent a new label while in the UPS store. EVERYTHING was shipped together (56 items). They credited $56 for 2 items, but the items that they credited actually totaled $83.
After contacting a representative in the chat I was frustrated, but informed that the items had already been credited back to my credit card previously. Not so!

There were actually 2 large boxes of merchandise sent back to Temu. Approximately $400 each. They credited 2 items from each box, they did not give correct refund amounts, they did not return the unused, unopened, new merchandise to me. My online claims were denied again today 1/12/24, I do not have any products. Just a credit card bill, but they did receive my return. Interesting how they received a few (2) items out of
Each box that contained 50 plus pieces. They later stated that the items were previously returned and credited (see screenshots). They lied, they were not credited back to my credit card account and how could that be if Temu had not received the packages yet?
I will not stop here because this has to be illegal!
You have been warned!

They sent me a notification I received my package but I never did, I sent them an email and it says the email doesn't exist.

I like Temu! I think it's great! With inexpensive items that would cost much more on other sites! I would recommend this to others?

I was introduced to TEMU Let me tell u I luv luv luv this site. Cute clothes, reasonable prices and quick delivery not to mention, tracking is amazing! I am ADDICTED to TEMU,, shona c.

Don't choose free shipping on Temu, it takes forever to process for shipping and just as long to actually receive it.

Sandra

Prices vary on same items at temu site. When I asked for a price adjustment based on an item in their site, they rejected the proce adjustment.