Temu

I have checked the video for package missing the TEMU driver threw the package on my veranda took a picture went back in his car drove off, he must've parked his car somewhere close, bacause he returned within 4 minutes …Nonchalantly walked straight back to my veranda taking the package with him!
The package was not viewable from the street at all! You couldn't even see it from the street! But he knew it was there as he walked straight to it taking the package with him, continuing to walk back towards where he came from!
Temu? Your drivers are thrives! THIEVES!
It's happened twice packages went missing for my tenant! Please hire trustworthy means of transportation?!

I received my package and the material was so thin and item was cheaply made so returned if after "chatting" with them. I asked that the money be returned to the original payment method. It never came so I have now "chatted" with them again. Just stock answers over and over again. I think they finally got that I did not want an account but wanted my money back. They said it was solved but I will wait to see. As I said do not use this website. A huge scam

I am someone who do not purchase items online. This happened to be first time online purchase experience. Their items are the types poured down at Oshodi for 2k. Simply put Temu items are horribly too poor. I WILL not advise anyone to buy from TEMU. They are Scammers as ITEMS displayed are utterly different from what they will send to you. However, the delivery time was perfect.

I ordered some items having been offered free gifts. These gifts were not on the order once I made it. I've cancelled the order which cosy £44.76 but have only been refunded £26.22 and £16 un credit. I don't want the credit as I wouldn't order from them again, and this still doesn't add up to £44.76 that I paid. They are frauds

I am surprised from people who left bad comments about Temu.
Blame yourself only when you know that you are buying junks.
To be honest, I bought from Temu about 7 times - never had any problem.
I received $5 once for late delivery
I received a instant refund for 3 items damaged.
And last order arrived within 5 days.

3 packages were sent by e-miile courier which the courier indicated on their website were delivered. I contacted the courier who confirmed that the packages were still at their warehouse. Neither Temu nor the courier have provided me with an address for pick up. Temu refuses to refund because the courier's tracking says delivered. I have been in contact with Temu for months now. Temu keeps promising to investigate and then nothing happens. Don't buy from Temu. Scam website. I am out hundreds of dollars.

I never received my order, even though the tracking indicated it was 'successfully delivered.' Temu repeatedly closed my complaint without taking it seriously and even claimed it was 'too late' for an investigation, despite their own delays.

PostNL confirmed through their system that Temu never contacted them, even though Temu falsely claimed they had. They also confirmed that if Temu had contacted them, they would have verified that the package was not delivered.

Klarna was also unable to help as Temu refused to cooperate. Now I am left without my money and no resolution. Do not buy from Temu if you expect your order to arrive or any form of customer service!

I've been a loyal customer of Temu, but my recent experiences have been beyond frustrating. Orders are delayed for days without updates, customer service promises "investigations" and "escalations" but delivers no real solutions. I've invested my time, money, and patience, yet Temu refuses to take accountability. This isn't acceptable—customers deserve transparency, timely deliveries, and appropriate resolutions. Shop elsewhere if reliability and service matter to you.

Buyer beware SCAM
Buyer beware I don't know if this a con? I got a promo for £100 if i bought items for £150 one supply via Temu.
They have shipped it but would not marked as shipped so i did not get the 100 pounds and Temu keep fobbing me off Caveat emptor they are scammers this the second time i blame myself for being scammed twice

I ordered an item on November 25 and my item hasn't arrived yet. I contacted customer service numerous of times all they keep sent. I'm so sorry for your inconvenience. I'm so sorry and give me a five dollar credit. I asked the customer service what is five dollars when I was wearing this to my brother's wedding I ordered it way before the wedding and that's all they can offer is five dollars. They have no information on where my item is. My item has not been updated. I can't contact UPS and can offer me five dollars. I want to get my item and get a refund on my account. I am so mad.

I'm first time using this website, looking good prices and items. This is my story. Temu offers free shipping and return. Sounds good. After I receive my order I try to contact to Customer Service, which starts on03/23/25 and continues now. Return label didn't come with my package. I am trying to get from them vain. They have no phone number all correspondence is going through email. 12 days I hit the wall. They refused to send return Labels, to refund money to my bank. Instead they insisted that I take credit and use this credit for more shopping. Each time I contacted them they asked same questions: what is your order number. What is your problem.? And avoid solving the problem. Like you hitting the wall again and again This website is SCAM. THEY ARE trying to lure you for more shopping

Please if you value your money do not shop with TEMU. They have conned me twice! Claiming that they did not receive return items. I videos including CCTV footage as proof while handing over all the items to the delivery guy.

This is the second time TEMU has conned me. Looks like we might have to test the power of social media and Consumer Support and see if TEMU is as good as they've been lying to thousands.
You may keep the money, my refund will be the thousands of customers you'll lose.
Let's do this!

For the sake of those who think am brutal, see the secreeshots of TEMU acting nice and like they care after a bad review to fool the world then the response on their so called customer service conning me in broad day light, claiming that items were not returned.

They had earlier tried offering a partial refund which I rejected! Then they started asking for tracking number, return id etc. I shared everything.They came back and said they've refunded and since I didn't receive any refund or confirmation msg, I asked for evidence or proof, to which I received a final response TEMU regrets they cannot refund items which were not returnd and that while customer may be disappointed, there's nothing they can do about it...and just like that I was conned for a second time under the smae circumstances and lies...TEMU are good at stealing from customers these ones. Worst shopping experience ever!

TEMU Shame On You :( Major Fraud / Common Thieves! I Have Lost My Money Here! My Advice Stay Away! I have return the item because it was to small for me and Temu refused to refund me the amount into my PayPal account! NEVER AGAIN! I have Unsb & Deleted my Account!

AVOID AT ALL COSTS.
A bunch of scam artists. Sites like temu shud be avoided at all costs. They fool you into believing they are giving you a massive discount when they have actually over inflated the so called "original price" by at least a 150%. Searched for identical item on their own site and always found them cheaper when I wasn't using their "discount coupon". Totally unethical with false business practices.
When requesting a price difference refund, they give you a measly refund. In 1 case I was offered a R4 refund when difference in the price on their own site was nearly R150 cheaper. Either they are using faulty Chinese calculators or just plain dumb and they can't do simple calculations.
The quality of a lot of items is much to be desired. Cheap Chinese junk.

Everything went wrong and is still going wrong. First I received a delivery notice saying the delivery was made at 2:52 p.m. on Nov. 19, even though my items had not been delivered. (I live in a condo and was home all day. No one rang my call box number for access, no one knocked at my door, no security video showed any delivery person, and no one left a package outside my door or even in the lobby of our building.) I tried multiple times on multiple days to contact the courier company (EMIle), but they would put me on hold and then disconnect me before allowing me to speak to anyone. There is only a "live chat" with an AI generated "person" at Temu. Despite being on numerous "chats" and emailing Temu, I keep getting conflicting answers. One email said the "case was closed" because the parcel was delivered, but now I have been getting emails saying my package is ready for "pickup at a Pickup Location" even though no name or address for a pickup location is ever given despite my repeated requests for said info. When I check the "tracking" form for EMIle, it says an "unsuccessful delivery attempt" was made at an "apartment" in Toronto, Ontario. I live in Whitby, Ontario. As far as I can determine, Temu is just fraudulently stealing my money and has no intention of giving me the items I ordered or refunding my money.

I was using Temu but after several orders I noticed that unfortunately Temu is not serious and unprofessional. Most of the products are low quality and description in most of the products are not correct playing with customers. One more important matter is that they promise credit back guarantee in case of late delivery and finally they don't give it with ridiculous reasons. My order supposed to be delivered till 01.11. But arrived 04.11.Nothing... although I contacted customer care service. I have deleted application and account.(damania8)

Won't refund items never received. Shipping company pretended they attempted to deliver. I live in townhome. They have full access. TEMU refused to refund items not delivered and returned to ravenforce centre. WILL NEVER USE TEMU AGAIN!

This teenager platform has to be banned, because, 1st of all they attract you with their ads to purchase and save, receive credits, but it's by the end just trap, anyway, the biggest thing is that, when you buy something like it happened to me. I bought a bull$#*! BLACKVIEW PHONE, in their description they said 128GB + SD CARD OF 2TB, I paid $114 for it, once received, the sd card was missing, and when you turn it on, you have to wait few minutes for it just to be on, I took a video and sent it to them, they said that, THE SELLER HAS 7 BUSINESS DAYS TO MAKE A DECISION, after this 7 days, they closed the case, I said what this kind of management is this, i got an incomplete order, and you say the case is closed? So anyone once to scam people this is the right place, just list a diamond and send toy to the customers, and you don't have to worry about anything else. The customers are the losers in this game. What kind of management do you call this? Bull$#*! of course, anyway, I have $45 credit, I will try to move it to my account or spend it to buy a toy, and then CLOSE MY ACCOUNT FOREVER.