• Terraboost Media

Terraboost Media

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Overview

Terraboost Media has a rating of 4.0 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Terraboost Media most frequently mention customer service, great experience, and hand sanitizer. Terraboost Media ranks 11th among Marketing sites.

  • Service
    67
  • Value
    66
  • Shipping
    17
  • Quality
    56

This company does not typically respond to reviews

Positive reviews (last 12 months): 73.3%
Positive
11
Neutral
0
Negative
4
24
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How would you rate Terraboost Media?
Top Positive Review

“Better decisions about my social media strategy.”

Paul R.
8/24/24

This service went above and beyond my expectations. It's insightful and easy to use – a perfect combination! The detailed analytics have helped me make better decisions about my social media strategy.

Top Critical Review

“SCAM! Don't trust!”

Terri B.
10/24/24

The advertisement was never placed in the Irmo, SC Kroger as contractually promised - yet I have paid Terraboost Media $2650! When I realized the problem over 2 months ago, I started the effort to speak with someone. I even went online and scheduled a phone appointment to discuss my concerns. The representative "no showed" for the scheduled appointment. I cannot get a returned call! Very disappointed to be taken advantage of!

Reviews (255)

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Reviews that mention popular keywords

customer service (36)
Thumbnail of user kristinar66
California
1 review
6 helpful votes
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May 8th, 2020

I ordered a large order of hand sanitizing wipes on April 4th that I am still waiting for. I keep emailing Jake at *******@terraboost.biz and *******@terraboost.com and I can't get a current response. Of course, I was charged over a month ago. This company is the worst and has false advertising. This is beyond frustrating

Thumbnail of user regang7
Myles B. – Terraboost Media Rep

Hi Kristina,

I apologize for the long delay here. We have met with the Shipping team on this and your order should be shipped out by Tuesday of next week. Also, your order will be shipped from Carson, CA so transit time from Carson to Kingsburg should not be more than a day or two. Again, so sorry for the delay and please let us know if you have any other questions.

Thumbnail of user rayg269
Texas
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

3% Real E$tate had a rough start with some vexing installation issues but Ryan Pike stuck with us, got us on track and truly demonstrated that Terraboost is willing to invest in the success of its customers.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Ray, thank you for your understanding and honest review. We are always looking for ways to help our clients so please don't hesitate to reach out if you need anything moving forward.

Thumbnail of user tammyw484
California
1 review
1 helpful vote
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September 2nd, 2021

I give Terraboost 5 Stars for their review because my advertising campaign was hit hard(!) with COVID! When COVID closed everything down, my advertising dollars felt wasted. However, when I spoke with my Terraboost Rep, I was given an extension to ensure that my contracted exposure was maximized. I appreciate that they were willing to partner with me for a satisfactory result in an unfortunate time.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Tammy! Thank you for such an awesome review! We love this picture as well! Let us know if there is anything else we can do to be of service.

Thumbnail of user olivers137
New York
1 review
0 helpful votes
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July 18th, 2020

Using hand wipes 3 times per day has become like a ritual now that I take very seriously. After searching online for a reputable hand sanitizer brand I found Terraboost. There was a discount on the items I wanted so I decided to order. There was a slight delay with the order, but the communication was great so I wasn't worried. Fully recommend the quality of service and product to other buyers.

Thumbnail of user regang7
Myles B. – Terraboost Media Rep

Hi Oliver! So glad you're getting good use out of the hand sanitizer wipes, it's very important to do these days as you know. Thank you for leaving us such a great review - please let us know if there is anything else we can do to be of service.

Thumbnail of user ninap84
Florida
2 reviews
4 helpful votes
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May 5th, 2020

They lied to me to sign the contract, they gave me wrong dimentions, after I cancelled the contract they kept harracing me for 5 months. Today, 5 months later, I got an email that they will post generic advertisement under my name without my approval! Unbelievable

Thumbnail of user amyl853
Mauritius
1 review
0 helpful votes
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July 5th, 2020

I use hand sanitizer regularly and am always on the hunt for a good deal from a top brand. Customer service is also important for me as I like dealing with the same company. Terraboost pleasantly surprised me with the quality of their high quality sanitizers and reliable customer service.

Thumbnail of user anielisam
Pakistan
6 reviews
3 helpful votes
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September 11th, 2021

The customer service has been great. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Ayabonga! Thank you for such an awesome review! Let us know if there is anything else we can do to be of service.

Thumbnail of user latarrac
Maryland
2 reviews
1 helpful vote
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February 7th, 2023
Verified purchase

This company was hired in August of 2022 (estimated). Since then, I have dealt with my ad not being in the place it was supposed to be (hidden where I had sent 4 ppl to go find it at the mall), going back and forth for THREE months with an "artist" of theirs who clearly did not understand how to create an ad so I had to pay extra to get my own artist to help create the ad. I had the add moved and placed in a smaller location in another state and voiced my concern. The company then offered to add social media for free for a certain amount of months and I never received a specific form that I was told I would receive. Now they are charging me MORE ($400 a month) and I STILL HAVE NOT RECEIVED ANY CLIENTS FROM THEIR ADS and I have been paying them for 17 months and money is going down the drain and they don't want to take you out of the contract! DO NOT MAKE THE MISTAKE I DID! THEY ARE NOT WORTH IT! Organic marketing is much more worth your money and time!

Tip for consumers:
It is much more cost effective and better to do organic marketing than to hire companies like this that put you under contracts and can't promise you anything.

Products used:
marketing service

Service
Value
Quality
Thumbnail of user kristinap133
New Jersey
1 review
0 helpful votes
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July 2nd, 2021
Verified purchase

It took some time to get it right but dealing with Tom was a good experience and he was always there for what I needed. I get people now sending me pictures of my kiosk when they are out shopping.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Kristina, we appreciate you sharing your experience with us! We will make sure to share this with the Client Success Team to let them know to keep up the amazing work.

Thumbnail of user kathyw656
New York
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

My real estate partner Grace Connors and I are so happy we choose to advertise our business on a Terraboost Kiosk and what better time than during the COVID Virus. Not only helping to get our brand out there but also for shoppers in the community to have the antibacterial wipes to use at their disposal and. The staff at Terraboost guided us to to put together the art work for the kiosk and we were given the location that we had asked for in our very own home town, in which we both shop weekly for our groceries. With this being said once a week while doing our shopping we were able to see that it was being kept up and always had wipes avaiable for the shoppers. A special shout out especially to Danny Dalenberg who was always attentive to getting back to us in a timely manner when we had questions or needed his advice.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Kathy! It's always great to hear from someone who understands the importance of taking care of their community and building a strong local brand. Also wonderful to hear Danny and the rest of the Terraboost has been taking good care of you. I'll be sure to pass this along!

Thumbnail of user vickyc151
Indiana
1 review
0 helpful votes
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July 19th, 2021
Verified purchase

I like they take action right away, it make my task very easy too!, I hope to see the finish products quickly as well! So far I am happy to work with this company

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Vicky, we appreciate hearing about your experience, and especially how quick & easy the process has been for you. Please let us know if there's anything else we can do to assist!

Thumbnail of user janb565
Kansas
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

Early in the game but so far no complaints! My sales rep was John Hunt and he was more than friendly and helpful. Looking forward to working with this group and getting GOOD results!

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Thank you for your exceptional review, Jan. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you!

Thumbnail of user saged4
Montana
1 review
5 helpful votes
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May 15th, 2020

Four months in contract and sign has almost always been out if wipes, not displayed at all, covered or shared with competition. After many complaints nothing has changed and they will not refund us.

Thumbnail of user anad119
Illinois
1 review
7 helpful votes
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February 25th, 2020

Just waiting to trick you!
They take your money without offering what they say. Also the money will not be returned even though you are unhappy with them advertising.
- 1 STAR | Feedback

Thumbnail of user regang7
Myles B. – Terraboost Media Rep

Hi Ana, I am so sorry you have been unhappy with your experience so far. Our goal is to ensure your advertisement is a huge success. Unfortunately, we can't find an account linked to "Ana D." in our system. Could you please email CSM@terraboost.com with your contact information so a Client Success Manager can get in touch with you? The Terraboost Team would like to resolve any issues you may have.

Thumbnail of user joans650
California
1 review
0 helpful votes
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June 16th, 2021
Verified purchase

I just talked to Brandon and let him know about the mishap. I specifically wanted the San Roque CVS and I ended up with CVS downtown and it is just foot traffic and that is a waste of time and money.
Also I got on Nextdoor and let everyone in the San Roque area know that we had our Kiosk up and running down the street and of course it was not there.
Thanks,
Joan

Thumbnail of user gayleb137
Virginia
1 review
0 helpful votes
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September 22nd, 2021

Just started working with them and had to change my artwork at the last minute and they didn't skip a beat! Can't wait to see an increase in my business once the ad gets up this week!

Service
Value
Quality
Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Thank you for the wonderful feedback, Gayle! We take pride in knowing our clients are happy with their experience at Terraboost. Please let us know how we can be of assistance in the future!

Thumbnail of user terriw344
Florida
1 review
0 helpful votes
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December 18th, 2021

This company offers amazing marketing tools for your business. Their communication and follow through has been exceptional. I will promote this company to all my colleagues.

Service
Value
Quality
Thumbnail of user christinac874
Arizona
1 review
1 helpful vote
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August 30th, 2021

We have been very happy with our kiosks with sanitizer dispenser at our local grocery store. So much so that we renew year after year. Who would have thought that especially during the last year that the importance of hand sanitizing would become essential to EveryBody! The exposure that we receive is evident by the clients and customers that mention that they "Saw us at the store!". We have always found the team at Terraboost Media to be responsive and patient as we sometimes overthink our advertising and they keep us right on track! Thank you Terraboost Media and especially Ryan P., Client Success Manager.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Christina, thank you for taking the time to leave us a review. Sponsoring health and wellness during this time is extremely important, thank you for caring about your community!

Thumbnail of user tammys494
Texas
2 reviews
3 helpful votes
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July 9th, 2020

This over priced marketing did absolutely nothing, then it was only for a year and now I am getting another bill from them and have sent the inquiry to the company as to why since the year was up months ago.
DO NOT USE THEM EVER!

Thumbnail of user kimberlyg1208
California
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

I was contacted given the information and provided the timeline which was reasonable. I uploaded my head shot and QR code. Looking forward to the next step and seeing my advertisement in my local store soon. My first awareness of Terraboost was by a representative who was concise and able to catch my attention within the first minute of the call. For that reason I did not hang up on him and ultimately purchased the service. Since my decision each step of the process has been amazing. I look forward to seeing my sanitizer booth on display in my local store. Great job team!

Products used:
I purchased the sanitizer booth

Service
Value
Quality
Thumbnail of user marygaylem
Connecticut
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

The exposure was awesome and it was in a different light where it received much attention. I didn't receive a lot of clients but my name is out there, and they will remember it down the road

Tip for consumers:
It is a awesome way to get out there. Try a place where you are not that familiar. Where I had mines. My friends I already knew was calling me. It was good to be seen. I love it enough to do it again. Corvid-19 was wide spread in my time. Still people had to come out

Products used:
Sanitizer.

Service
Value
Shipping
Quality
Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi MaryGayle, thank you for taking the time to leave us a review. Sponsoring health and wellness during this time is extremely important, thank you for caring about your community!

Thumbnail of user paulf376
GB
1 review
3 helpful votes
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July 17th, 2019

Working with them was a total nightmare. Bad customer support who do not get back to you when you ask questions and they behave as if you did not ask in the first place.

Thumbnail of user regang7
Myles B. – Terraboost Media Rep

Hi there, Paul. I am so sorry for this experience you have had. Our team would like to make things right for you, however we aren't able to find your account and reach out. Could you please email the name of the company advertising and a good phone number to reach you at to CSM@terraboost.com? As soon as you provide that information, your Client Success Manager will be in touch with you and we will get this taken care of for you. Thank you!

Thumbnail of user michaelb6687
Colorado
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

Onboarding rep was great in answering questions and waking me through everything that needed to be done. I'm looking forward to the mock up of my marketing product.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

We appreciate your review Michael! Thank you for taking the time to give us feedback and letting us know what has been going well.

Thumbnail of user lauriet187
Massachusetts
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

So far my experience with signing up and onboarding gets a 5 start review. Nice to know that I have contacts and their direct line for questions... etc.

Thumbnail of user davidn1303
California
1 review
0 helpful votes
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June 4th, 2021

Brandan Neumann is an AMAZING rep. Had it not been for him I would have outsourced other venues. He is incredible. Wish we all could be so great. Thanks so much.

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From the business

Terraboost is an OOH hyper-local media network that reaches over 2 Billion Americans per month at the front door of CVS, Walgreens, Rite Aid and many more. Terraboost is also a manufacturer of sanitizer, wipes, and wellness products.

Business History

For over 15 years, Terraboost has been connecting businesses with potential customers through sponsored wellness. Terraboost has partnered with more than 1,000 malls, 5000+ supermarkets, 5,000+ drugstores, airports, and other strategic locations to provide welcome center/cart wipes for the health and wellness of their billions of guests.

Company Representative

Thumbnail of user bills2251
Bill S.
Senior Director of Client Success
Typically does not respond to reviews

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