• Terraboost Media

Terraboost Media

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Overview

Terraboost Media has a rating of 4.0 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Terraboost Media most frequently mention customer service, great experience, and hand sanitizer. Terraboost Media ranks 11th among Marketing sites.

  • Service
    67
  • Value
    66
  • Shipping
    17
  • Quality
    56

This company does not typically respond to reviews

Positive reviews (last 12 months): 73.3%
Positive
11
Neutral
0
Negative
4
24
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How would you rate Terraboost Media?
Top Positive Review

“Better decisions about my social media strategy.”

Paul R.
8/24/24

This service went above and beyond my expectations. It's insightful and easy to use – a perfect combination! The detailed analytics have helped me make better decisions about my social media strategy.

Top Critical Review

“SCAM! Don't trust!”

Terri B.
10/24/24

The advertisement was never placed in the Irmo, SC Kroger as contractually promised - yet I have paid Terraboost Media $2650! When I realized the problem over 2 months ago, I started the effort to speak with someone. I even went online and scheduled a phone appointment to discuss my concerns. The representative "no showed" for the scheduled appointment. I cannot get a returned call! Very disappointed to be taken advantage of!

Reviews (255)

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Reviews that mention popular keywords

customer service (36)
Thumbnail of user lauraj573
New York
1 review
0 helpful votes
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July 9th, 2020

I frequently need to buy sanitizer and wipe dispensers to restock. Until I found Terraboost the quality of the service was inconsistent. Now I get my hand sanitizer deliveries on time and packaged correctly. Other brands have let me down too many times in comparison

Thumbnail of user bens542
Mauritius
1 review
0 helpful votes
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July 5th, 2020

I'm excited by the opportunity Terraboost gave me to place advertising in front of my local customers. My restaurant relies on advertising within a 5 mile radius. Terraboost helped my restaurant fill up with reservations fast.

Thumbnail of user colleenm403
Pennsylvania
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

Terraboost has very efficiently and successfully added my image and branding to a Sanitation station at a supermarket in my neighborhood. I was pleased at how the Print Form turned out. It is actually better than the digital Proofs I reviewed!

Their process was simple and clean. And I feel the cost of this Advertisement is very affordable.

Products used:
Advertisement

* Terraboost Media attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user daniellec583
Georgia
1 review
0 helpful votes
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October 15th, 2021

Our experience with Terraboost Media was professional and competent. Addressed all our concerns and worked with us from beginning to end, going out of their way to make sure the install was completed in a timely manner. The artwork looks great and we are happy with the results.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Danielle, we appreciate you sharing your experience with us! We will make sure to share this with the Client Success Team to let them know to keep up the amazing work.

Thumbnail of user jg767
Washington
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

The company is great to work with and the customer service is outstanding however I wish they had a little
More leverage in implementing cleaning standards for the kiosks. One of the stores we are in we have to go and wipe at least once a week because the store doesn't care. They just have a hideous ziplock looking plastic bag with wipes and a bottle of sanitizer. Looks horrible on our brand image.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

We appreciate your review JG -- Thank you for taking the time to give us feedback and letting us know what has been going well. We work with all our venue partners to help keep the cleanliness standards of our kiosks high, I apologize for the past issues you've had with this. Please reach out to csm@terraboost.biz if you have current concerns around this.

Thumbnail of user melissaa433
California
1 review
3 helpful votes
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July 6th, 2020

Terraboost Media sold me advertising where they would put our logo and address on a kiosk in a drugstore and get leads to our practice. I paid upfront and never heard from this company again... Until they tried to auto-renew and charge my card again this year. I told them I never say any kiosk with my name on it, no patient told me they saw me on a kiosk in the drugstore and it was a total bust in terms of ROI. I told the company to leave me alone but they persisted... Insisting that I auto-renewed, which I did not. I don't even have an active campaign. They took my money and never showed me a kiosk with my logo on it. Today I received a threatening letter from Brandon Neumann of Terraboost telling me he will be sending me to a collections agency. I'll be engaging my attorney to deal with this company. Do not do business with them.

Thumbnail of user nickj419
Pennsylvania
1 review
0 helpful votes
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September 17th, 2021

Terraboost Media has made the process simple from the start. Robert and Ryan were professional and responsive and changes I requested were made quickly! I'm looking forward to seeing the finished ad in the field.

Products used:
In-store ad kiosk

Service
Value
Quality
Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Nick- Thank you for the exceptional review of Rob and Ryan. I'll be sure to pass along your kind words!

Thumbnail of user andreag350
California
1 review
0 helpful votes
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April 16th, 2020

I'm a realtor in Berkeley and Oakland California, and having the Terraboost hand sanitizer in front of the local Safeway has been great. They did a wonderful job with my artwork, and have been very responsive to making sure I am happy with their product. Five stars!

Thumbnail of user rodgera12
New York
1 review
0 helpful votes
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July 9th, 2020

Getting rid of germs in the workplace is a constant headache for me so I need a reliable brand to provide effective sanitizer. Terraboost consistently delivers on time and takes the time to answer any questions. The other day I was speaking to Sarah from customer service. She did a great job explaining the contents of their sanitizer.

Thumbnail of user allisont261
Florida
1 review
0 helpful votes
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September 24th, 2021

I'm so busy with day to day things that it was great to work with a group that got right to the point and was easy to deal with. Everyone has been efficient and easy to work with. They developed great art work in a matter of days.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Allison, thank you for taking the time to leave us such an amazing review. We are glad that you are having an efficient experience with Terraboost!

Thumbnail of user kimberlys1526
Maryland
1 review
1 helpful vote
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August 18th, 2021

Im super excited with having my first Kiosk through Terraboost. This being my first experience has been a pleasant experience working with Thomas and Gary at Terraboost. Im looking forward to my real estate business growing with their help! What a great partnership. Thanks guys for your help!

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Kimberly! Thank you for leaving us such a great review - please let us know if there is anything else we can do to be of service.

Thumbnail of user reginajroberts
Texas
1 review
1 helpful vote
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April 27th, 2023

Terraboost contacting us to advertise in our local grocery store. They called the first day and after we gave our credit card information to begin the agreement, they stopped answering the phone. The phone messages goes straight to voicemail. I can not get a hold of them. They have charged me close to $900 that I had to dispute with my credit card company.

Thumbnail of user terrym615
Pakistan
1 review
0 helpful votes
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June 25th, 2020

I needed to get some advertisement done at a local store but wasn't sure if any of the local marketing/advertising agencies would be able to pull it off from a design and execution perspective. Fortunately, I came across Terraboost. The company brings in the best of both worlds the benefits of working with a large and experienced company and yet who are able to work and deliver at the local level. I am very pleased with the work that they did.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Thank you for the wonderful feedback, Terry! We take pride in knowing our clients are happy with their experience at Terraboost. Please let us know how we can be of assistance in the future!

Thumbnail of user samh390
Mauritius
1 review
0 helpful votes
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July 5th, 2020

I don't go a day without using hand sanitizing wipes and Terraboost provides some of the best I've used in the last few years. There was an initial delay, but they kept me informed, which was reassuring. I enjoyed the quality of the wipes and will be ordering some more soon!

Thumbnail of user bruced307
Arizona
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

My experience with TerraBoost has been fantastic. They are responsive, informative, and helpful. I am new to in-store advertising and the TerraBoost team has guided me with recommendations on where, when, and why.

Service
Value
Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Bruce! Thank you for such an awesome review! We are glad to hear that the team has taken great care of you! Let us know if there is anything else we can do to be of service.

Thumbnail of user markd2078
Arizona
1 review
0 helpful votes
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May 26th, 2021
Verified purchase

I immediately received an email with directions to start the artwork. Once I submitted some preferences and our logo I was contacted by the onboarding team to confirm this and he explained the next upcoming steps.

Thumbnail of user janetp874
Florida
1 review
0 helpful votes
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September 20th, 2021

I am very pleased with my ad; it looks very professional. The ad rep was very responsive and helpful in his recommendations. Can't wait to see the ad on the kiosk at CVS! I highly recommend the services provided by Terraboost.

Tip for consumers:
Advertising with Terraboost to increase their marketing exposure.

Products used:
Advertisement

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Janet - Staying in your community's mind is very important for any business. I'm happy you've found a good fit with Terraboost to promote your business and the health and wellness of your community!

Thumbnail of user pamrosee
Massachusetts
1 review
0 helpful votes
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July 27th, 2021

I have been with Terraboost since 2018, they provide me an avenue so I can authentically support my community in the way I support my family with their health. As a Realtor no one knows me at the core, but providing safety and health options is how I live outside and inside my job. The Kiosk is a small way that I can sponsor others healthy choices. I love my rep Thomas Miller he puts my client successes first above all else, who else calls you when you are struggling with something and even when I m not he is finding ways to help me support my community - Thank you Terraboost Team!

Service
Value
Quality
Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi PamRose! It's always great to hear from someone who understands the importance of taking care of their community and building a strong local brand. Also wonderful to hear Tom Miller and the rest of the Terraboost Team has been taking good care of you. I'll be sure to pass this along!

Thumbnail of user teah3
Arizona
1 review
0 helpful votes
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April 25th, 2020

I love working with Ryan Pike at Terraboost Media. He takes care of my best interests, have good ideas what will help with my adds to boost my business. I don't have to worry about my stand when it's time to renew or get something new he will call me. He is easy to connect with and always answers the phone. I love Terraboost Media and I recommend it to everyone who is in the service industry. Jump in - do it for your community and neighbors!
Téa

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Tea - Thank you for the exceptional review of Ryan. I'll be sure to pass along your kind words!

Thumbnail of user barrya181
Massachusetts
1 review
2 helpful votes
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November 25th, 2021
Verified purchase

The display I contracted for is in no way the same as what was designed. While the artwork was correct the display is much smaller than what was shown in the mock up, additionally the placement of the display and the overall condition of it is that of a hack company, the hand sanitizing wipes were empty on day one and the display was in over all disrepair. I don't think they actually service the units or understand the areas in which they are placed

* Terraboost Media attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user joyp168
New Jersey
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

I just started working with Terraboost and my experience thus far has been excellent. My rep Tom has been professional, forthcoming and helpful. The artwork was edited to my satisfaction and I trust the campaign which just started will be successful

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Joy, thank you for taking the time to leave us feedback on your experience! I'm glad you feel well prepared for your campaign with us.

Thumbnail of user howardk131
Indiana
1 review
2 helpful votes
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March 11th, 2021

TerraBoost presented what I thought sounded like a good opportunity for kiosk advertising in a good location for my real estate business. It produced zero results in the first eight months of a 12 month contract, but I don't blame the company for that. However, in month 8, my advertising disappeared from my kiosk. I immediately contacted them and they promised to rectify the situation. It has been four months and they have not fixed the problem and have refused to issue a prorated refund for the missing time. DO NOT SIGN A CONTRACT with this poorly run company/scam!

Thumbnail of user regang7
Myles B. – Terraboost Media Rep

Hi Howard, I apologize for the issue with your advertising. Terraboost is committed to fulfilling your contract and producing a fully satisfactory campaign for you. Your dedicated customer service manager will be reaching out to you in regards to this and we will make up for your lost time. Please feel free to message me if you'd like further information now.

Thumbnail of user rebeccag434
New York
1 review
0 helpful votes
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July 9th, 2020

I came across Terraboost by accident when looking to buy hand sanitizer online. I called up the customer service line and spoke to Adam I wanted to find out more about the quality of the product. I was impressed with the answers and ordered a package. It arrived on time and the quality was as described.

Thumbnail of user lisac2702
Maine
1 review
0 helpful votes
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August 11th, 2021

Terraboost came to our office and showed us the benefits of advertising with them. I liked what they had to offer! I am so happy I chose them to spend my advertising dollars with. Tom Miller and Salvador Quiroz have been helpful and supportive. The idea of placing a hand sanitizer stand at the front of a major grocery store with my brand on it is great! Thanks!

Products used:
Hand Sanitizer Kiosk for branding advertisement.

Service
Value
Quality
Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Lisa - Staying in your community's mind is very important for any business. I'm happy you've found a good fit with Terraboost to promote your business and the health and wellness of your community!

Thumbnail of user nancyl854
Hawaii
1 review
1 helpful vote
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June 26th, 2020

Hi,

It seems your company is a fraud. Regarding our order #2408 from over 2 months ago, we only received the Flex wall dispenser steel wipe only. We were contacted you multiple times and received nothing. This dispenser basically is USELESS without the Tazza 70% alcohol-based wipes. We returned your Flex wall dispenser to you with the tracking number 1ZY4289V*******939. It was received by one of your staff name Josh on 6/22/20.

Anyway, please refund the FULL AMOUNT of our payment as follow:
- Flex wall dispenser steel wipe $189.00
- Tazza 70% alcohol-based wipes $192.00
TOTAL: $381.00

Please see attachment regarding the transaction. Also, let us know when will we receive our refund?

Tobey Nii

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Terraboost is an OOH hyper-local media network that reaches over 2 Billion Americans per month at the front door of CVS, Walgreens, Rite Aid and many more. Terraboost is also a manufacturer of sanitizer, wipes, and wellness products.

Business History

For over 15 years, Terraboost has been connecting businesses with potential customers through sponsored wellness. Terraboost has partnered with more than 1,000 malls, 5000+ supermarkets, 5,000+ drugstores, airports, and other strategic locations to provide welcome center/cart wipes for the health and wellness of their billions of guests.

Company Representative

Thumbnail of user bills2251
Bill S.
Senior Director of Client Success
Typically does not respond to reviews

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