• Terraboost Media

Terraboost Media

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Overview

Terraboost Media has a rating of 4.0 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Terraboost Media most frequently mention customer service, great experience, and hand sanitizer. Terraboost Media ranks 11th among Marketing sites.

  • Service
    67
  • Value
    66
  • Shipping
    17
  • Quality
    56

This company does not typically respond to reviews

Positive reviews (last 12 months): 73.3%
Positive
11
Neutral
0
Negative
4
24
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How would you rate Terraboost Media?
Top Positive Review

“Better decisions about my social media strategy.”

Paul R.
8/24/24

This service went above and beyond my expectations. It's insightful and easy to use – a perfect combination! The detailed analytics have helped me make better decisions about my social media strategy.

Top Critical Review

“SCAM! Don't trust!”

Terri B.
10/24/24

The advertisement was never placed in the Irmo, SC Kroger as contractually promised - yet I have paid Terraboost Media $2650! When I realized the problem over 2 months ago, I started the effort to speak with someone. I even went online and scheduled a phone appointment to discuss my concerns. The representative "no showed" for the scheduled appointment. I cannot get a returned call! Very disappointed to be taken advantage of!

Reviews (255)

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Reviews that mention popular keywords

customer service (36)
Thumbnail of user robertl2746
Pennsylvania
1 review
0 helpful votes
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September 20th, 2021

Very helpful with doing all the revisions. Very prompt in getting everything ready to print. Happy with how it all looks1

Service
Value
Quality
Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Robert! Thank you for leaving us such a great review - please let us know if there is anything else we can do to be of service.

Thumbnail of user cheryln207
Massachusetts
1 review
0 helpful votes
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August 7th, 2021
Verified purchase

Everybody I have had contact with has been friendly and I like the fact that they aren't pushy with other products/advertising that they offer.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Cheryl, thank you for your very honest review. We are always looking for ways to help our clients, so please don't hesitate to reach out if you need anything moving forward!

Thumbnail of user heatherm1241
Virginia
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

The onboarding was simple and user friendly. The rep provided ideas that were useful and was very helpful in the process of onboarding.

Service
Value
Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Heather - Thank you for such an great review! We always appreciate hearing from our clients like you.

Thumbnail of user agotap
Connecticut
1 review
0 helpful votes
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November 22nd, 2021

Terraboost has helped me grow my business.
I will gladly use them again. They keep their word.
Amazing customer service.

Thumbnail of user andrewg1338
Texas
1 review
0 helpful votes
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December 6th, 2021
Verified purchase

Just got started. We are about to set up artwork, and they have answered all my questions so far at this point

Thank You, Andrew Garza

Thumbnail of user staceyd244
Pennsylvania
0 reviews
0 helpful votes
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January 15th, 2022

I am closing in on my 6 month contract. Terraboost has provided the service and product that it promised.

Products used:
Supermarket kiosk with wipes.

Service
Value
Quality
Thumbnail of user caroleb174
Alabama
1 review
1 helpful vote
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May 19th, 2020

On March 23rd, we ordered: "Tazza® Alcohol-Free Hand Sanitizing Wipes (1200ct per bag, 4 bags per case) × 1 $174.00" and "Terraboost Flex Wall® Stainless Steel Wipe Dispenser × 4 $516.00". A few weeks later, we received the sanitizing wipes but only one of the dispensers. I inquired about the missing dispensers on April 22nd via email (option on the website) and then called on April 30th because I didn't get a response. A very nice lady told me to email J Gray. She warned me that he was getting thousands of emails and to try and be patient. I emailed him that day and again on May14th asking for a status update and if we could just get a credit for the dispensers we had not received. I still have not received a response from him as of today 5/19/20. I think J Gray needs some help at this company for all the Covid-19 orders and inquiries. I have no doubt he has been very overwhelmed but I would much appreciate a response as its been nearly 2 months since we placed our order. My president asked me to order these items and I have no response for him as to where they are or if we will receive a credit.

* Terraboost Media attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Carole, we appreciate your understanding during the pandemic, especially as Jake was our sole customer service representative for hand sanitizer while we scaled our hand sanitizer production to meet COVID demands. If you were not able to get a resolution you are satisfied with at this point I'd be happy to either give you a refund or make sure the shipment is expedited. Please reach out to trollins@terraboost.biz if you need quick assistance on this.

Thumbnail of user anisu4
Pakistan
8 reviews
0 helpful votes
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September 30th, 2021

Boutique Fitness Owner. 5/5 thanks for your service terraboost.com is best <3. This is absoulately the best site ever.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Luchetti, thank you for taking the time to leave us such an amazing review. We are glad that you are having a great experience with Terraboost!

Thumbnail of user joanng170
Arizona
1 review
0 helpful votes
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December 1st, 2021

Excellent communication with the Terraboost Representatives! We are excited about our Kiosk Campaign. Artwork looks amazing. AZTECA HOME SERVICES - Phoenix Arizona

Tip for consumers:
Excellent quality

Products used:
Advertising Kiosk

Service
Value
Quality
Thumbnail of user gracec353
New York
1 review
0 helpful votes
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June 30th, 2021

I think very highly of the marketing and artwork of Terraboost, As a realtor Terraboost has been a great asset to my business

Service
Value
Quality
Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Grace! Thank you for leaving us such a great review - please let us know if there is anything else we can do to be of service.

Thumbnail of user gilbertb70
California
1 review
3 helpful votes
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August 27th, 2020

Total BS, do not get involved with this company. They cash your check and you never hear from them again. I repeat, DO NOT USE THEM-SCAM

Thumbnail of user regang7
Myles B. – Terraboost Media Rep

Hi Gilbert, I apologize that you were not able to find our contact information and that no one had reached out to you about your advertising campaign in awhile. Please contact us at csm@terraboost.biz or direct message me here and we will be happy to discuss. Thank you.

Thumbnail of user stephm30
Massachusetts
2 reviews
9 helpful votes
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January 9th, 2020

I signed up with this company and was told my ad would be in the stores in January. I paid the first installment and was told by the salesperson that the next payment would come out when the ad was posted. The ad was not posted and they charged my card. When I called to ask, I spoke to Tom who said that's not how they work. I told them the ad that was created was now stale. I told them I no longer wanted their service. I told him my financial situation had changed and I could not afford it. I was told that I signed the contract and I should have read their terms. Then I spoke to Myles Berry who intimidated and argued with me on the phone. He told me that he was under no obligation to help my financial situation and that the contract was "ironclad". He said that if I didn't pay I would be sent to collections. He told me he was "top of the food chain" at Terraboost Media and that I could not speak to anyone else. He repeatedly said "I am not calling you a liar but show me the proof that the salesperson told you that you would not be charged until the ad was in the store". He told me that he had clients who recorded meetings and that if I had done that I would have proof. I told him this practice was illegal in MA and then he got into points of law with me. An awful company who don't care about their clients.

1/31/20
Thanks so much for responding. I saw this same response on the Better Business Bureau page and responded there also. I called Terraboost to avail of this offer here and on BBB to change the artwork and was told by Delaney, "in exchange for the artwork change, I was to remove my review from here and anywhere else." I said I would consider removing reviews if the business relationship improved over the coming months. She then accused me of writing over 50 reviews along with several FB comments. I wrote 3 reviews, and commented on another bad review on the Terraboost FB review page which was taken down within minutes of submission. Delaney confirmed as much. Delaney said it was unprofessional for me to comment on FB which begs the question of why Terraboost invite clients to write reviews which folks can comment on. Needless to say, Delaney did not discuss any changes to my artwork as offered above.

Thumbnail of user regang7
Myles B. – Terraboost Media Rep

Hello Stephanie, We appreciate the concerns that you have voiced. We greatly appreciate and value each and every one of our clients and we are acting with the utmost professionalism to help resolve each and every one of your issues. You will be the first-ever advertiser in your store, which is why you signed the contract and then specifically signed another addendum document to the contract that denoted the installation of the campaign would NOT commence prior to 1/15/20 and that we could not guarantee the actual date. Your artwork proof was just approved by you on 12/19 and is now going through the approval process to install you in February (which is on time with the 12/19 art approval). You will then get your full and complete 6-month run in the store, so you will get each and every day of the campaign you paid for. Again, we are happy to continue working with you to help accommodate payment schedules and artwork changes, etc. Just give our client success team a call back and we can solve whatever issues there might be here. We have abided by the contract all along and continue to act ethically and in good faith to get your ad posted on time and as quickly as possible, so we are unsure of the crux of the issue, but nevertheless are working to solve it.

Thumbnail of user hollyb234
Rhode Island
2 reviews
0 helpful votes
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August 20th, 2021
Verified purchase

First round of artwork looks good! Can't wait to see the final product in the stores!

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Holly- Thank you for the exceptional review of the artwork. I'll be sure to pass along your kind words!

Thumbnail of user hollisf15
California
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

Rep was very patient and explained the process step by step. All my questions were answered.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Hollis! Thank you for leaving us such a great review - please let us know if there is anything else we can do to be of service.

Thumbnail of user suzannek279
Pennsylvania
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

It's way to early to know if this will be a significant factor in my exposure.

Thumbnail of user lauram2508
New York
1 review
0 helpful votes
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December 13th, 2021
Verified purchase

Very helpful in answering questions and explaining the process and what would be next steps.

Thumbnail of user monical428
New Jersey
1 review
0 helpful votes
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July 7th, 2021
Verified purchase

So far so good - very friendly and informative- helpful - looking forward to the next steps

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Monica! Thank you for leaving us such a great review - please let us know if there is anything else we can do to be of service.

Thumbnail of user lynnp373
California
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

Everything has been super smooth and all the team members are very helpful and friendly.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Lynn, thank you for taking the time to leave us such an amazing review. We're happy that you are having a great experience with Terraboost!

Thumbnail of user joew1034
Texas
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

Short and to the point. No problem. Just waiting for the art team now.

Thumbnail of user shawnd377
California
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

I never got my ad posted. You guys keep charging me. I want all my money back asap.

Thumbnail of user bzd1
Illinois
1 review
0 helpful votes
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May 26th, 2021
Verified purchase

Matt was great! He explained everything. I can't wait to complete everything!

Thumbnail of user phyllisg173
Colorado
1 review
0 helpful votes
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July 7th, 2021
Verified purchase

It was all good very thorough and explained the contract. Was able to answer all my questions

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Phyllis, thank you for taking the time to leave us a review. Sponsoring health and wellness during this time is extremely important, thank you for caring about your community!

Thumbnail of user victoriag389
Georgia
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

I had a good experience. I was guided on the process and it was very user friendly

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

We appreciate your review Victoria! Thank you for taking the time to give us feedback and letting us know what has been going well.

Thumbnail of user angelas1692
California
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

The person I spoke with was knowledgeable and pleasant to speak with.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Angela- Thank you for the exceptional review of our onboarding process. I'll be sure to pass along your kind words!

Thumbnail of user larrys1217
California
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

Short & Businesslike. I got all of the information that I needed.

Thumbnail of user turnerr17
Turner R. – Terraboost Media Rep

Hi Larry, thank you for taking the time to leave us a review. Sponsoring health and wellness during this time is extremely important, thank you for caring about your community!

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From the business

Terraboost is an OOH hyper-local media network that reaches over 2 Billion Americans per month at the front door of CVS, Walgreens, Rite Aid and many more. Terraboost is also a manufacturer of sanitizer, wipes, and wellness products.

Business History

For over 15 years, Terraboost has been connecting businesses with potential customers through sponsored wellness. Terraboost has partnered with more than 1,000 malls, 5000+ supermarkets, 5,000+ drugstores, airports, and other strategic locations to provide welcome center/cart wipes for the health and wellness of their billions of guests.

Company Representative

Thumbnail of user bills2251
Bill S.
Senior Director of Client Success
Typically does not respond to reviews

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