Texas Roadhouse

We called to get in line for dinner on a Saturday night. We arrived and were seated at 5:30pm. I ordered a Steakhouse Salad with my filet cooked medium rare. My husband ordered a small portion of rare prime rib. We waited over 30 minutes to get our meals and when my salad was served the filet was medium well. I returned the salad and waited another 15 minutes for it to be replaced.
Because my husband was finished eating, I took my salad in a take home container and we left the restaurant after 90 minutes of very unsatisfactory service and food. There was really nothing done to soften the blow of a disappointing meal. We left the restaurant and there were many people waiting and ready to take our place. I hope their experience was much better than ours!

We have been going to Texas Roadhouse for years, not just the one in McAllen, but several locations. However, we went to the location in McAlle and was disappointed for the first time. One of the steaks was so tough that it was sent back (we have never done this anywhere). I ordered the sweet potato, got a regular potato instead. I mentioned it once, but was not addressed, so I ate it and said nothing else. I was very disappointed because it was a special birthday.

I would NEVER Spend that kind of money on a steak like that. I chewed what I could and all the leftover went to my dog. He seriously got alot more mear than I did. Would NEVER return for any of that. Also got shrimp which was ALL over cooked. So not impressed by any of it. They also had drinks on the menu that they no longer offered. Nothing we recieved was impressive. I would NEVER go back or encourage friends to do so. Alot of money and nothing enjoyable. Good thing they have rolls

Waite Park, Minnsota. Bad customer service. Missing orders. Asked for a manger on particuar order for *******; you can tell he was a fake manager who comes to phone and promise free order of rolls to make up for their mishap. That is is like the 4th time they mess up and I am ordering from them since the panademic started. Took my email and supposedly send me a dozen rolls for free. I could tell that guy wasnt genuine. And I am still waiting to see that coupon in my email.

We went to the TR by the Doninion last week. It was absolutely the worst eating out experience we have ever had. The crowd noise was bad enough but the country music they were playing over the loudspeakers only made the crowd talk louder to compete with the music noise. And then—- the food was terrible. The steak was dried out and had no flavor. The waiter was a nice young man and the Mac-cheese was ok. I recommend you stay away!

First time visiting Texas Roadhouse in Saginaw, Mi. It was excellent. The food had great flavor, the prices weren't bad & the service provided by Alicia was great! Would definitely recommend, & we will be back.

Went to eat with my family on Tuesday 04/14/2021, arrived at 5:40pm, Waited approx. 35 minutes to be seated at table for 4. Once seated we ordered, food came out and 3 meals were good the 4th was supposed to be cooked medium, it was well done, my waiter was nowhere to be found so I stopped a food runner and told him, he took my meal and stated he would tell my waiter. The waiter cam back about 10 minutes later to check on us, told him I sent my food back, said he would check, Mgr came over told him my steak was over cooked, still waiting for my food 25 minutes later still no food, waiter got Mgr. Again, Mgr came to table then checked with the kitchen, came back to table and said it would be at least another 5-6 minutes by this time it was 7:30 or so and we had a prior engagement at 8pm, told him to forget it, I left with an empty stomach after almost 2 hours. They do not care about the customer, did not offer anything. Will No longer be a customer, very poor service. UNACCEPTABLE.

Had reservations for 7pm. When we got there they said we would have to wait 45 mins. Had a 2 yr old with us. Why make reservations if you have to wait 45 mins. We let and they lost at least a 200 dollar order

My wife and granddaughter were at the Wentzville Texas Roadhouse. It was nearly over and an hour and still didn't get our food. One manager came by and asked how our service and food was. I told him it's been over and hour and a half and we just got our food. He laughed and said I hope it's better next time. The restaurant wasn't busy the waitress said the cook lost the food Ticket.

Me and my husband went to your Fort Gratiot Michigan restaurant to celebrate my birthday, this was the worst service I have ever received got my coffee it was cold. Waiting and waiting for our food it never came. Then the manager came and told us that our food order was never put in! I will never go back to your restaurant again this was the second time we have been to this restaurant and have received this type of service!

Our son treated us for my husband's birthday (69) I'm handicapped and they wouldn't seat us till our son was a here, we finely got together but once we finished our dinner, we felt like we were being rushed out for our table, when we just wanted to talk and enjoy our dinner and talk. My husband put his napkin on his dinner and left. The waiter asked again and I finely told him when sons beer was gone then we would be done.we won't go there again. We went there in middle of week thinking it wouldn't be crowded, it was crowded, very loud. We couldn't even talk to our son across the table without yelling. We will never eat there again.

They had us call at 5 to get on the waitlist for 7:30. They also stated that they would have us seated by 7:30 because we were on the waitlist and they didn't have us seated. They looked over the colored people and let people who came in after us go before us! Don't recommend!

Went to Texas Roadhouse in Roseville, MI and our server brought our food, asked me to cut into mine but not my friend. He asked for medium rare. Should have been pink. She walked away as he was cutting and it was not pink. It was also supposed to be chopped steak and it was not. She did not come back. When I finally got someone to get our server she said yes it should have been pink. She said she would talk to the Manger and get them. They never came over and she came over and said about paying the bill.

I ordered dinner for my family that was Ok but not great. I ordered lil'dillo steak bites from the kids menu for my son. It was the worst kids menu. The little pieces of meat looks like the left overs from burned steaks the meat was dry and I think chew a cardboard is easier than those pieces of meat. What they offer meat bites I they are going to serve that quality?

After waiting 1 hour and 50 min i was finally seated without any kind of communication of why such an ugly wait. I inititially was given a text at 5.50 pm that I was goingto to be seated at NLT 7:15 to 7:25. However it was not until 7:40 pm when i was finally seated. I haven't seen such an unorganized buch for a while. I have to say the steaks were okay but nothing special. The waitress was very attentive and efficient but the seating op needs a lots of improvement to work for.

I have a yet not been able to dine at Texas roadhouse I hope to next week. In four phone calls to Texas roadhouse last week I received four different bits of information relative to if they were going to be open and what time they open on Dec. 26. First I was informed they would be open at 12:00 pm on Dec. 26, next phone call I was informed they would be closed on the 26th, third phone call I was told she was not sure when they would open on the 26th, and finally on the forth call was told they would open at 3:00 pm. On the 26th.
Does anyone know if and when they will be open on Dec. 26,2022?

Hope the food is better than the information.

We went to the Texas Roadhouse in Millsboro Delaware for lunch today for the first time and the service we received from our waitress Kelly was outstanding... and the food was delicious. We will be back!

I placed an order to go at Texas Roadhouse located in Muldoon on 3/3/2022 at 6:47 pm. It was a Caesar salad with steak instead of chicken. I was told it would be about 25 minutes because they were kind of busy. I stated I understood because I used to work in food service and things happen. I checked back in when I hadn't heard anything after 35 minutes and they again apologized and said they were busy and it wasn't completed yet. I had somewhere to be shortly there after but have them and additional 15 minutes. I ended up calling and canceling after verifying that my salad was still not complete. This was only my second experience at this restaurant but it was definitely my last. The get 2 star because the girl in the phone was nice!