Texas Roadhouse

No garlic butter. Salmons under cooked. This is the 3rd weekend in a row. I'm done with you guys. They don't bring the order out when you pull up after certain hrs so you'll have to go in a get your food.

Making arrangements for RESERVATIONS? Save it! You'll wait over an hour with empty tables until entire party arrives. Change this!

We generally enjoyed going to the Texas Roadhouse, however this time was horrible. They initially seated us directly under a vent which was blowing cold air so hard it was blowing the napkins off the table. We had to ask for another table which we got. The background music was so loud it hurt our ears. We asked if they could turn the music down twice. They did turn it down slightly but it was still too loud. We couldn't enjoy a conversation with each other. We got the impression the music was for the amusement of the workers and the customers be damned. The filet mignon had an excellent taste but was cooked unevenly. Half was medium well as we ordered it but the other half was rare. The potato was cooked well but they skimped on the butter and sour cream. Consequently it was too dry to finish. We didn't even order dessert. We couldn't wait to get out of there. I expect better for a $77 meal. Outback just opened a restaurant across from them and from now on they will get out business.

We expected naked wings and got breaded chicken pieces, not what we expected. Steak and broccoli were not well seasoned. Barbecue chicken wasn't actually barbecued. Lettuce was disgusting iceburg and I didn't touch it. Very disappointed.

It was the worst service I've ever had they were rude my food was cold it was just a bad experience I would not recommend this place to anyone

Was very disappointing the service we received, even after repeating ourselves multiple times our orders for our party of 6 was incorrect. My husband never got his drink. I asked for a manager and one came out 30 minutes later. Then his drink was still another 15 minutes. My food came out cold on a hot plate. Couldn't touch the plate it was so hot, but the food was completely COLD. Sent it back and they still tried to charge me. I again asked for a manager and still was on my bill. I said I wSnt paying for cold food I didn't eat and instead of taking it off I was given a discount. I call bs on that.the food was not good and it really ruined celebrating my daughters 21st bday. VERY DISAPPOINTED IN SERVICE AND THE QUALITY OF THE FOOD. My husband steak was $30.00 and mostly gristle. Where's the meat in your steaks road house, do better!

One of your employees father harassing people at the bar.Your manager Conner knows who he is. This guy was very odd and freaky! Upper management needs to address this issue. We come in for a good time, not to see some kind of circus act. This employee must be very embarrassed 😳.

I should have taken a pic of kids meal the steak was so burnt it was crunchy. Salad and potato was awesome. The chicken with mushrooms was so salty😭😭😭 and asked no season on kids meal it was seasoned. This isn't my first bad experience. Guess I'm done! Someone got me a gift card! Time before got a blooming onion it was served with 1 inch of grease on the bottom

All my son wanted was to eat at Texas Roadhouse in Goldsboro for his 16th birthday. The service was so bad. Our steaks were all raw for a party of five. Then after taking the steaks off our plates with cold sides I saw the manager after waiting 5 min who says to me yeah we are working on it. After waiting for almost two hours my daughter and I get less than half a steak and manager says we are taking $30 off your order. After getting the steaks we just leave. Last time I went there was metal that jabbed my cheek. All the manager did was say sorry as he handed me the steak🤦‍

They make strawberry daiquiris, but they refuse to let my child have a strawberry daiquiri virgin. They said they can't do that. I watch them make it and then put alcohol in it. They got in their feelings and got emotional about it. I'm not really sure why or what's going on with that but, that's probably why they have more star reviews that five it's pretty rundown anyway

This was the second time my daughter & I went to Texas roadhouse. We were told it would be a hour wait, I had to go to restroom, couldn't wait an hour, so I went inside & there were at lease a dozen tables with no one setting there, I ask the girl at the door why there was making all these people wait an hour, with empty tables in restaurant, she mumbled something than started talking to one of the other girl that worked there, we went back outside, but never heard anything on when to come in, my daughter & I was on list, won't ever come back there, T. R. H. Doesn't care about their cust. Or how they treat them

Today, I visited the Texas Roadhouse at Joe Battle in El Paso with a party of seven. Unfortunately, my experience was far from satisfactory.

While I understand that delays can occur, the excessive wait time for our food was just the beginning of a very unpleasant dining experience. The real issue arose when I discovered a piece of wax wrapping paper inside my burger. After a few bites, I felt something hard while chewing. When I opened the burger, I was horrified to find this inedible item. I immediately informed the waiter, who swiftly took my plate away before I could react or fully process what had just happened.

Without consulting me, the restaurant decided to prepare another burger, but I was too disgusted to even consider eating it. I returned the replacement as I felt increasingly nauseated. What was most disappointing was the complete lack of communication or concern from the staff. At no point did anyone address the issue or inquire about my well-being.

Before leaving, I requested to speak with a manager. I explained the situation, emphasizing that my issue had been ignored and that nobody had asked me if I wanted my order remade. The manager claimed that she was under the impression I wanted another burger, which was never the case. It was only after I voiced my concerns that she offered a lukewarm apology, referring to the incident as merely an "inconvenience." This downplayed the severity of the situation, and I found it deeply unsatisfactory that it took this long to receive any form of apology.

I then asked if there was a way to formally file a complaint, and the manager mentioned that it could only be done online. She did offer to speak with higher management and returned with a $15 voucher for a future visit. I declined this offer, as it does not begin to address the seriousness of the issue. A mere $15 does not compensate for the distress and disgust I experienced, nor does it assure me that such an incident won't happen again.

As a side note, another member of our party was charged for items they neither ordered nor consumed, which further adds to the overall dissatisfaction with this visit.

This experience has marred the beginning of my weekend, and I sincerely hope that future patrons have a better experience than I did. However, I must express my deep disappointment and concern regarding the quality control and customer service at this location.

I trust that this matter will be taken seriously and that appropriate measures will be implemented to ensure such an incident does not occur again.

They simply don't care what the customers comments are. Called in the complaint number and also emailed about my first experience where we didn't get all of our food or any condiments requested such as butter and sour cream, but there was never any response back. Tried again tonight and the steaks were cooked well well done when ordered medium rare. Ribs were dry & either overcooked or old. They've lost my business and anybody I have influence over. Unconscionable that a Steakhouse cannot cook steaks to order. That's a lot of money
And anticipation of a nice steak to be so disappointed. I'm wondering if you eat in the restaurant they at least attempt to do right by you. Perhaps it's just the to go orders they don't care about. But I'll never try them or give them my $$$ again
Money again!

Bartender was very attentive (Taylor) but he can only do so much. He should not be expected to run food, bus tables, prepare drinks, take orders and greet customers properly; all the while, the Manager is sitting on his butt, doing nothing, as I am sitting here writing this review. The owners of this place should be here; monitoring what they "expect" and not leave signs everywhere that they are a "family owned business." Huge disappointment and we will not be back. BTW, I travel here for business twice a month and this is my third visit. You have many employees who are attentive here, treat them right! Make this restaurant a place to enjoy!

My son decided this was where he wanted to go for his birthday, being of age and all. So he wanted and ordered the Filet Mignon. When his plate came out he said, "Mom this is not a Filet Mignon". I knew it was not Filet Mignon, but Filet Medallion. I do not believe in returning anything to the kitchen. I ordered Bundtlets for his birthday, so I was able to shift his mind. I wondered if Texas Roadhouse thought we did not know the difference between the two or if they didn't care. There was a five dollar difference, but I decided to not make a scene since it was my son's birthday.
I think next year we are going to Outback to see if a Mignon is a Mignon or a Medallion.

Considering how most places of business are short staffed & quality of food and hospitality as decreased, the Texas Roadhouse at 3322 Outer Loop is the best place in town! Yes, it's my favorite restaurant, but I had a bad experience on Dixie recently. But this place went above and beyond to ensure my date and I were satisfied. Not just our waitress, Lisa, but other servers and the manager frequently came to our table to check on us. Take in mind, the place was packed! No wait time and great food! I highly recommend this place to anyone looking for delicious food and high class hospitality!