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TextNow has a rating of 3.9 stars from 522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card, and second line. TextNow ranks 5th among Mobile Applications sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
This app has been great need less day. When I need to use Text No, it opens right up for me. No problem. Reception could be hella better for voice calls... Other than that Text Now does the job and gets it done.
I paid for the card, it doesn't work, there is no free calling, and there is no available customer service for assistance. That's about it... Save for the fact that health insurance spammers can get through with perfect signal strength time after time even leaving default four-second vms. I'm not upset or anything, I didn't have high hopes about this from jump street, just saying.
Call quality very poor and line drops very often. I have tried calls over excellent wifi connection but quality is very nad and disappointing.
Hi Azim, thanks for your review and we're sorry to hear that you're having issues while calling. We've sent you a private message to assist further!
Two thumbs up👍👍 No complaints and other technical concerns.
I was trying to call someone and they were just no answering... But thanks to TextNow, I was able to trick my "friend";into answering the phone. Lol!;Avoid me NOW!😝SUCKA!
I had very important text messages on there now I'm $#*!ed
Hi Vivica, thanks for your review and I'm sorry to hear that you're having issues signing in. I've sent a private message so we can assist further!
I get 10-20 spam calls a day. I hate this app doesn't let you used number to get codes. Voicemails sucks. Idk why I even continue to use this app.
Hi Alexis, thanks for taking the time to let us this review. As with other phone number systems, it's possible that the number you received was previously used by someone else when you created a TextNow account. I've sent a private message to assist further!
TextNow is HORRIBLE. When we lost contact with friends during COVID and tried to get back in contact with them to see if they are well, alive, etc - TextNow automatically disabled our account and basically told us to "...GO TO HELL..." and wrote that our account could NOT be re-activated under no circumstances. People - GET YOUR OWN CELL PHONES and drop TextNow. TextNow do not care about their users, their rules are stupid AND too restrictive; and their appeal site DO NOT WORK! TextNow also NEVER keep accounts open long enough for people to explain what happened to have their accounts re-activated. TextNow staff are HEARTLESS and EXTREMELY unprofessional. Get a cell phone, people. It will be much easier and much less of a headache dealing with TextNow who delete accounts at will FOR NO REASON AT ALL! TextNow is FANTASTIC and GREAT at telling their customers/users to "...GO TO HELL...!
Tip for consumers:
TextNow is HORRIBLE. When we lost contact with friends during COVID and tried to get back in contact with them to see if they are well, alive, etc - TextNow automatically disabled our account and basically told us to "...GO TO HELL..." and wrote that our account could NOT be re-activated under no circumstances. People - GET YOUR OWN CELL PHONES and drop TextNow. TextNow do not care about their users, their rules are stupid AND too restrictive; and their appeal site DO NOT WORK! TextNow
* TextNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jenn-Brics, thanks for your review and we're sorry you are having trouble with logging in and thanks for letting us know. We'd appreciate writing to us at community@textnow.com for further assistance.
I use the text now SIM card and it is the best. I use it for my personal phone calls and texts. It great for me because I don't have a job but I still have a phone number.
When I couldn't pay my phone bill and I couldn't figure out where to go to make a call.There are no payphones and I have a phone.Just didn't have the money to activate it.Thank god for text now.
Cant receive verification code, got locked down once for falsely breaking the "terms of use" and all the videos are terrible quality
Hi Axel! We’re sorry you are having issues with your TextNow app. I have sent you a private message so we can assist further.
It works great clear and no static I live where there is no cell service and it saves a lot of gas not having to drive down the road
Just excellent service no dropped calls I really like text now
Its been great tons of great benefits never miss a call or txt. Love how much other stuff you can do to take advantage of all the savings🤓👍👍😁
Love using text now,very easy to use. I text and talk on it alot with my family back home.🤗
Easy to send free Text with TextNow. But not very good to make a call as soon it rang the call dropped dead.
Love it love it love it love it love it love it love love it love it
Absolutely have loved this site for years.
Like having two phone lines!
I'm elderly and on a fixed income, I read about this service available. I only need a few calls and txt to my family. Thank you for the help!
Very easy to use, excellent option, i highly recommend for sure.
Calls work, reception is great no problems! Friendly customer service people ready to help!
Great experience haven't had an issue since I've had it recommend to everyone
Gain trust and grow your business with customer reviews.
TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/
Hi Ambar, thanks for your review and we're sorry to hear that you're having issues getting your SIM Card connected. We've sent you a private message to assist further!