TextNow

TextNow cancelled my subscription for no reason and on top of it failed to reimburse the subscription fee. Customer support is so poor and unsupportive to the limits. You cannot expect anything helpful from them

The app was ok, great for texting. Then I decided to pay for a year to secure my number, this allows me to get Confirmation emails for websites. No sooner that I paid for this service they terminated my account saying that I violated their Terms of Use but they could not tell me what violation I made. I was doing the same thing that I had been for a couple of months. Their support is only available by Chat and it is horrible, they did not want to do anything to help me.

I am sick and tired of this company letting scammers use their services. Their "solution" is to just text EACH of the scam numbers the command #STOP to block them. Only, when that happens, another one quickly pops up in its place. They are not doing properly verifying members as required by US law and I am frankly sick of it. Reporting the numbers does nothing, but reporting the company to the FTC and lawyering up should do the trick. If you are being messed with by scammers using the crime-permitting app, then please, if you are an American, consider the following information for your reporting purposes which can be found in the attached photos.

Very stupid. They updated it and now it's just bad and terrible and awful and frustrating. I had for a while before and it pretty good. But that years ago. Now is updated and bad. It doesn't even let me login or make an account and none of the buttons work. I don't know anything after that because it won't let me in. Also, I was doing that I was trying to call somebody in an important situation. But who cares. *sigh*

Always great service, etc. Very convenient. Thank you.

So good but I cant do something and all my pics were deleted.

At first the service was wonderful. I felt that this company truly cared about bringing service free of charge. I truly needed this service. 2019 is when the service began faltering. It never was got better. Though I eventually had no reliable service I soon regretted that I had no way to cancel the premium service that I had upgraded to. Worse more, TextNow has been charging my registered bank card monthly ever since even though they have many Tech Help records which indicate I the has not been in operation for more than a year.

DO NOT GET ANY PHONE APP. I have had multiple people calling this # and txt this # all hours of the night. Looking for a hooker! Hookers use these as their business lines. Text now gave me someone else's #! Talk about security issues. I feel so unsafe. And very scared when they call or txt me. And am now trapped because I have used this # for things I have to get calls from. If you want safety just get a pre paid. I have reached out for help and not once has the issue been addressed. And I live everyday in fear I've upset one of the callers and they trace it to find me! Shame on you guys. This innocent has happened with all the apps. And is absurd!

IF your call actually connects, ALL call quality is very poor. Tunneled audio able to hear other conversations.

A MINIMUM of 50% of your calls will be dropped.

Takes a good 30 seconds for calls to connect, e.g. you're saying, "hello, hello, hello" before someone hears you.

It affects your wifi and somehow makes it MUCH slower.

Texting online is great! But their phones are worthless. Have to use text now app everyday to get updates. Calls don't connect, person answers phone and cannt hear you. On line chat for technical service. Try using 1-800 and wait for over an hour to get through to tech serve and they drop you. If I could get a phone that works for 24 hours, would be a miracle.

After five years of using this app and being general fine with the service I was terminated from it for violating their Terms of Service (ToS). They won't explain what I did or reinstate after chatting with them (no customer service number to call) but of course they're going to keep my money and Apple won't refund it either since it's been more than 60 days since my subscription renewal.

Great little scam they and Apple have going on. Cut the service but keep the money. Then split the pot at the end for a nice payday.

Don't get sucked into their scam world and save yourself the aggravation.

I had my textnow account for several years and even paid for the verification code service. My account apparently violated their terms of service even though I texted my friend and then couldn't text her any more. There seems to be no customer service number to reach and have been unsuccessful in resolving this. It's basically a scam because they take your money and you have no way to get it back or anything. I loved textnow until they did this. Can't count on them anymore.

If you're a scammer, this is your dream company. You can scam all you want, and no one will do a thing to stop you. Anyone who uses this service is probably doing it so they can't be caught and prosecuted. This company needs to be sued for allowing scammers to get away with fraud!

We love Text now great for when you are travelling or at home

I often don't get my notifications from the app, and it goes down a lot. If you want reliable communications, go elsewhere. This service is barely workable for how often it goes down and doesn't send messages.

I have an annual subscription from Textnow starts from Sept 2021 - Sept 2022.
But on Feb 2022, they unilaterally denied the service.
When I contacted their customer support person Jason, he refused to service and denied to refund the money. Pathetic.

Zero customer support for the most part. I have waited five days for my number to be ported. I tried contacting Textnow via chat. I waited at least 10 minutes. After I stopped away for 30 seconds, my turn can and I was disconnected. I tried again, and now I cannot even get to the starting point of having an online chat.

Very disappointed!

I bought my Iphone12 Pro from them. Now it cannot be used with any other carrier. Their customer service is terrible. They kept saying that it is unlocked. But it is not. And, the call quality is not that good.

I have been stalked and harassed for two years because of companies like this. I complain every night and they do absolutely nothing except send back a scripted message about how they are sorry and I should contact my local authorities. They will not even assist the Officer who is working on the case. They do not care about my safety and have lack of concern for anyone except the criminals who use this service. I have contacted the FCC, the FBI, and new stations. This will not end well... for them.

Every year right in Nov. DEC THEY say we have to update. Every year I click on that button. I end up having to get a new number. It deletes all my contacts. I was told by another phone company that's they way it works. I think its awful but some don't care to have 2 and 3 phones. So it's convient but yet so incontinent.

Had a phone number with them, i changed it because I was receiving weird calls. Then the person who own my older number now had access to my contacts and texted them during the night. One of my friend told me the next day he received weird texts from my previous phone number. My first language is french and this person spoke french too..

First of all the phones from textnow must be factory rejects with no support. I got service for my whole family and what a mistake that was... I tried to give them a fair shake but now I have a pile of junk phones and they continue to Bill my Paypal account with absolutely no service! 3 months ago I went with another carrier and I had to close my paypal account to stop the billing on my credit cards and of course I can't get anyone to reply for my request of reimbursement of extra payments.
Stay away from Textnow! Big Ripoff!

At first it was wonderful. They had a family plan and I was able to refer people for credit. For years, I was able to add my husband, my non profit business, my 2 stepsons, even my daughter and son. Now, they did away with family plans and I'm left with over a $3300 credit I can't transfer to my nonprofit business or any other line. To even things out. If I would've know it would be like this, I never would have chosen TextNow. I actually have us mobile now. And I love it. It's cheaper than TextNow. Unlimited everything