• TextNow

TextNow

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Overview

TextNow has a rating of 3.9 stars from 522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card, and second line. TextNow ranks 5th among Mobile Applications sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 88.3%
Positive
310
Neutral
11
Negative
30
23
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How would you rate TextNow?
Top Positive Review

“Need better reception for calls.”

Adelita V.
10/15/24

This app has been great need less day. When I need to use Text No, it opens right up for me. No problem. Reception could be hella better for voice calls... Other than that Text Now does the job and gets it done.

Top Critical Review

“Unsatisfied”

Clark L.
8/22/24

I paid for the card, it doesn't work, there is no free calling, and there is no available customer service for assistance. That's about it... Save for the fact that health insurance spammers can get through with perfect signal strength time after time even leaving default four-second vms. I'm not upset or anything, I didn't have high hopes about this from jump street, just saying.

Reviews (522)

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Reviews that mention popular keywords

phone number (36)
Thumbnail of user deborahd2373
North Carolina
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Thank God I was fortunate to learn about this App. My other phone froze up. I had no means of communication. Once I downloaded this on my saved phone, I have used it everyday. It is a remarkable App.

Thumbnail of user albal32
Michigan
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Used for a long while then, everything gone, conversations, #, history. With no way to get back. Go on a vacation and forget it for a week or two and you lose it completely.

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hi Alba, thanks for your review and we're sorry to hear that you've lost your number and your history! I've sent a PM to assist further!

Thumbnail of user amandajf
New Jersey
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

It's been perfect when my phone bill is late and also for when I don't want to give out my regular money

Thumbnail of user baltazarl2
California
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

I needed a phone number I could use for personal use to keep my business line separate. Can't tell on quality of sound vs. my personal business line amazing!

Thumbnail of user brendanc213
New York
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

Very happy with the service, i have used this app several times with several different cellphones. And never had a problem.

Thumbnail of user alberts770
North Carolina
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I love that if anything you can download this app and use at home when you run out of service "for whatever reason." I like how I have a backup plan.

Thumbnail of user barbb337
Michigan
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

I hear the other people really good, it's great overall It doesn't cut in or out. It sounds really good lately even when I'm outside

Thumbnail of user pamellar11
Oklahoma
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

I recieve all around great service.Only trouble is picking up my voice mails or lack there of voice I never hear anything.Adding and removing contacts is a little bit of a chore..

Thumbnail of user melk81
Canada
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

It's great, the ads aren't too bad. It's just choppy at times and can't get verification codes. I would love to do surveys or watch more ads to fix the issues I mentioned

Thumbnail of user brookeb525
California
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Texting work not calls. But from previous devices with text now on it, i know it potentially works well. Not sure y it's not now.

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Brooke! Thanks for your review and sorry to hear that you're having issues calling. I've sent a PM to assist further!

Thumbnail of user bobbic214
California
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Real talk with text talk is the best kinda talk you would like to experience. It's great I use it all the time.

Thumbnail of user adrianm645
Pennsylvania
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Good for business, out of town and in town family and friends communication skills business line rather than some commercial cleaning

Thumbnail of user tariqr18
Canada
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

It is good but banks don't accept the number as they say it is NOT a cell phone number. Please prrsuade banks to start accepting it otherwise its utility is greatly diminished.

Thumbnail of user stevenm3463
South Carolina
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Just started using it it won't let me submit it because I hadn't used 50 Catherine but I just started using this app I really don't know how to tell you on this

* TextNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Steven, thanks for your review and so sorry to hear that you're having issues using our app. I've sent a PM to assist further!

Thumbnail of user emmanuela392
Canada
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

My experience with textnow is awesome. I have been recommending it to my friends and I will continue to recommend it more.

Thumbnail of user aubreya70
Utah
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

It works great when I have the Wi-Fi to make it work however I wish there were more options and/or prices to choose from to make the app work without the Wi-Fi

Thumbnail of user henrya542
Florida
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

It was very good to using this app I really like it so much I appreciate it. I recommend everyone to use it also.

Thumbnail of user jamesm10667
Canada
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

I am very much thankful for the availability of TextNow, especially when I am out of country, service works the same whether I am away or not, available on the website as well as an App on my cel phone

Thumbnail of user genoc8
Oregon
2 reviews
0 helpful votes
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August 20th, 2024
Verified purchase

Had a little trouble at first, getting used to changing screens between dialing screen ànd hang up screen but overall pleased we with the service

Thumbnail of user cw822
Missouri
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

It comes in handy as a second phone line. Very convenient to use when im having outage issues with my regular provider

Thumbnail of user ajat8
Florida
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

It was great to be able to still have a phone number to talk to loved ones while waiting for my new service.

Thumbnail of user bryanl680
Washington
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

On the days I was homeless and trying to survive this app saved my butt. Many times. As you know a good phone number is essential.

Thumbnail of user necoss
Georgia
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Great service to chose from wish the pictures were more clearly but other than that good excellent service!

Thumbnail of user platformsb
Iowa
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

I don't mind the text now I would even pay for it if it wasn't a weekly pay but what I don't like is the long advertisements that y'all provide

Thumbnail of user lk268
California
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

After having been a magic jack user for 5+ years I ended my subscription. I found magic jack to be a very good service and did not end it due to any negative reasons, just didn't need it anymore. Now that things have changed again I came across text now and i first was a bit skeptical in trying it because it was free, however I must say I have been very pleased with this app. I have yet to get a Sim card but plan to do so. It is definitely worth a try.

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From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/

Company Representative

Thumbnail of user jasong1972
Jason G.
Typically responds within 4 days

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