• TextNow

TextNow

Write a Review

Overview

TextNow has a rating of 3.9 stars from 522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card, and second line. TextNow ranks 5th among Mobile Applications sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 88.3%
Positive
310
Neutral
11
Negative
30
23
See all photos
How would you rate TextNow?
Top Positive Review

“Need better reception for calls.”

Adelita V.
10/15/24

This app has been great need less day. When I need to use Text No, it opens right up for me. No problem. Reception could be hella better for voice calls... Other than that Text Now does the job and gets it done.

Top Critical Review

“Unsatisfied”

Clark L.
8/22/24

I paid for the card, it doesn't work, there is no free calling, and there is no available customer service for assistance. That's about it... Save for the fact that health insurance spammers can get through with perfect signal strength time after time even leaving default four-second vms. I'm not upset or anything, I didn't have high hopes about this from jump street, just saying.

Reviews (522)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (36)
Thumbnail of user tonyv837
California
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase

Great I love it it's fun I would recommend to friends and family

Thumbnail of user syeda380
Canada
1 review
0 helpful votes
  • Send Message
June 8th, 2024
Verified purchase

Able to connect with friends & families across Americas with relative ease

Thumbnail of user willk305
Louisiana
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase

I love it so much glad I choose text now……………………………………………….

Thumbnail of user sterlingl45
Texas
1 review
0 helpful votes
  • Send Message
June 2nd, 2024
Verified purchase

Only problem I have is getting 2 step verification codes other than that I love it

Thumbnail of user sabirm6
Canada
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase

I have a good experience with TextNow never had any problems

Thumbnail of user gracej447
California
1 review
0 helpful votes
  • Send Message
June 2nd, 2024
Verified purchase

I had a great experience with Textme. The app wanted a phone number that could be locked.

Thumbnail of user marcom452
Arizona
1 review
0 helpful votes
  • Send Message
May 17th, 2024
Verified purchase

Impressed at how easy it is to use. It's great to have a secondary number to use to protect myself from scammers or suspicious people.

Thumbnail of user erickp91
Florida
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Never received my SIM card Never received my SIM card Never received my SIM card Never received my SIM card

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hi Erick, thanks for your review and sorry to hear that you haven't received your SIM Card. We've sent you a private message for further assistance!

Thumbnail of user lienellh
Kentucky
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

The Text Now Service is working out for me and it automatically stops whenever it gets ready to default.
Thanks

Thumbnail of user elismarr
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

This has been my second line for years and it has been great! Thank you!

Thumbnail of user marcias539
California
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

I really like the services, they work just like the other phone companies at way less the cost.

Thumbnail of user heavnleel
Ohio
1 review
0 helpful votes
  • Send Message
June 2nd, 2024
Verified purchase

If you need to make any call you can they are free to and its a great app

Thumbnail of user alg334
Illinois
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

TextNow has been a great resource for me to stay connected with clients and works very smoothly!

Thumbnail of user irenem762
California
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Whenever I need an extra line, this works out perfect! Especially since data has now been added.

Thumbnail of user ammarb11
Qatar
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Very clear voice but it would be great if the free version can operate without advertisements

Thumbnail of user mistyp161
Indiana
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

As long as I am in wi-fi area, I have not had an issue w this app.

Thumbnail of user resistanceisirrelevant
Canada
1 review
0 helpful votes
  • Send Message
April 11th, 2024

Calls constantly drop or don't connect, immense and constant lag during calls, often times one person in the call can't hear or talk to the other person because the call instance is screwed up, the app is so horridly laggy and it's a battery killer (keeps getting worse as the years pass by), pay to have ads removed and the ad slot still remains and advertises TextNow's services, support is incompetent, the website now requires tracker and ad blockers to be turned off in order to login properly, skeevy terms of service and the list can go on and on. There's simply too many issues to list here without typing a text wall.

Seek a different service if you've had TextNow on your radar. It's more trouble than it's worth - especially if you're a free user of the service. If you're a sceptic go ahead and try it, but rest assured the ads alone will have you uninstalling the app in no time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hi Borg! We're sorry to hear that you're having issues using your TextNow app. I have sent you a private message so we can assist further.

Thumbnail of user allij7
Indiana
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

App is great. Just wish I could do gifs……………………………………………..

Thumbnail of user stephena1478
Canada
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Live in a cellular dead zone, but have wifi access. Works well and permits texting.

Thumbnail of user patriciaa2634
Canada
1 review
0 helpful votes
  • Send Message
June 2nd, 2024
Verified purchase

I really like text now because your name isn't attached to the number and I've never had any issues

Thumbnail of user donaldw1460
Alabama
1 review
0 helpful votes
  • Send Message
June 2nd, 2024
Verified purchase

Great to have at the convenience of your own needs when down.

Thumbnail of user josephb3608
Florida
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

When someone sends me a picture message it will not open on my iPhone. Can you please advise a solution? No solutions existed in my search.
Thank you.

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hi Joseph! We’re sorry you are unable to open these photo messages you've received. I have sent you a private message so we can assist further.

Thumbnail of user daneg41
Canada
1 review
0 helpful votes
  • Send Message
April 30th, 2024
Verified purchase

Great and easy to use VoIP app. Every text sent so far was received and haven't heard of any issues regarding non-delivery.

Thumbnail of user tn232
New York
1 review
0 helpful votes
  • Send Message
May 27th, 2024
Verified purchase

Feels like its being monitored feels like its being monitored feels like its being monitored

Thumbnail of user bb751
Canada
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Voice mail payants pour les télécharger. Telechargement des messages aussi payants.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/

Company Representative

Thumbnail of user jasong1972
Jason G.
Typically responds within 4 days

How do I know I can trust these reviews about TextNow?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TextNow?