• TextNow

TextNow

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Overview

TextNow has a rating of 4.0 stars from 524 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card, and second line. TextNow ranks 5th among Mobile Applications sites.

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This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 88.3%
Positive
310
Neutral
11
Negative
30
24
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How would you rate TextNow?
Top Positive Review

“Need better reception for calls.”

Adelita V.
10/15/24

This app has been great need less day. When I need to use Text No, it opens right up for me. No problem. Reception could be hella better for voice calls... Other than that Text Now does the job and gets it done.

Top Critical Review

“Unsatisfied”

Clark L.
8/22/24

I paid for the card, it doesn't work, there is no free calling, and there is no available customer service for assistance. That's about it... Save for the fact that health insurance spammers can get through with perfect signal strength time after time even leaving default four-second vms. I'm not upset or anything, I didn't have high hopes about this from jump street, just saying.

Reviews (524)

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phone number (36)
Thumbnail of user clarkl77
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

I paid for the card, it doesn't work, there is no free calling, and there is no available customer service for assistance. That's about it... Save for the fact that health insurance spammers can get through with perfect signal strength time after time even leaving default four-second vms. I'm not upset or anything, I didn't have high hopes about this from jump street, just saying.

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Clark, thanks for your review and sorry to hear that you're having issues getting your SIM Card connected. I've sent a PM to assist further!

Thumbnail of user monican280
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

There needs to be a better way to stop calls from spammers. I keep getting phone calls from someone who used to own this number and I block all the numbers but they use other ways to keep calling. It's annoying! Other than that this service is great!

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Monica! Thanks for your review and sorry that you're receiving these unwanted calls. I've sent a PM to assist further!

Thumbnail of user cicih11
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

There is a delay between 2 parties within the conversation at times and reception is not always clear. Overall for a free service I am satisfied as this is not my only phone service this is used as a secondary line for Job search and long distance use.

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Cici, thanks for your review and for taking the time to let us know about your calling concerns. I've sent you a PM to assist further!

Thumbnail of user emmac908
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

App is easily my first choice over alternatives, but it generally sucks, the density of ads and the glitches are annoying and calls often dont go through

It also split one person - messaging me from one number - into 4 conversations, at random
Idk why

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Emma, thanks for your review! We're sorry to hear that you're having issues using your TextNow app. I've sent a PM to assist further!

Thumbnail of user timn443
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

I get dropped calls and when someone calls out of the blue on my Samsung Tab A, it won't let me answer even though I keep trying to answer. Sometimes it will let me answer if I've had the app open recently in use but when it's been sitting for awhile Sometimes I can answer but most of the time not. I have it installed on my Note 20 ultra also so that I can check my texts when away from the tablet. Also I have problems writing texts Sometimes in that while I'm texting it just stops on its own and half the time I don't notice till a sentence or two later while I'm text away and hearing the clicking report nothing is being texted! Very frustrating, but for free for a tablet without phone ability it's great!

Thumbnail of user laurenm1473
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I am satisfied with textnow and appreciate having it. Overall textNow works well for calls and texts. It's quite reliable and works on pretty much any device.
I would give 5 if I could have the option to record incoming and outgoing phone calls. Plus often calls don't show up till it shows up as a missed call and notifications don't always show until text now is opened.

Thumbnail of user adjaf1
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

When I was texting with friends, I was completely restricted from replying to messages for no reason, and I received a text message saying "I violated the rules."

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Adja, thanks for your review and we're sorry to hear that you were having issues sending messages. I've sent a PM to assist further!

Thumbnail of user bj283
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

I have been using it for some years now and I would give it a four star out of five. It need some work since it is still dropping calls here and there but overall its now a bad app for the price

Thumbnail of user jonahd42
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

This texting service has been nothing but reliable the connection is pretty good and the rates are very very low I definitely would recommend this to other people

Thumbnail of user philipt542
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Quick with descriptions and looking good with understanding and focus. Please understand I think this is something I want more like with focus and purpose

Thumbnail of user albertob176
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Free number for life free data free phone call and text unlimited zero charge national y call and text. Free monthly all you have to do order a text now SIM card $4.99

Thumbnail of user donnas4232
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

When you are paying those high phone bills and got to worry I am using my text now and don't have a care in the whole told about coming up with all that money to pay the bill it's free

Thumbnail of user harryr459
1 review
0 helpful votes
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August 2nd, 2024

Alright, You Guys Literally $#*!ing SUCK For This! Ever Since Late July, You Guys Did Nothing To Fix The Problems! I STILL Can't Text People, I Can No Longer Login, EVERYTHING Is Just Ruined! This has got to be THE WORST SERVICE I've Seen in probably months or years! Bottom Line, BE A BETTER $#*!ING TEXTING SERVICE! 1 Star! End Of Discussion!

Service
Value
Quality
Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Harry,! Thanks for your review and we're sorry to hear that you're having issues accessing your account and sending messages. We've sent a PM to assist further!

Thumbnail of user ahmeds449
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Very good experience. Only drawback is the changing number. I beseech that the number is fixed permanently. This will allow my call recipients to save the number and return calls on the fixed number. Thank you.

Thumbnail of user heathb106
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

As long as you need a Quality free phone service you cannot beat this app. Hands down best, most reliable service inhave used. I've used TextNow for at least 3 years off and on as my budget and life demanded and now I use it because of its proven track record of great service and it's STILL FREE!

Thumbnail of user ssms
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Everything goes well while I noticed that recently after each phone calls, a third party quickly pops up my screen, that has made everyone worried about our private phone calls recorded!😳

Thumbnail of user elizabethc3468
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

The quality of calls. I. get when,my family and friends try to reach me. The communication I get when I call someone is very clear. No drop calls.Is very important. So thank you TextNow.

Thumbnail of user daveb2110
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Canadian cell phone bills are an outrage. Did you know in Africa people pay almost nothing to use a cell?
Not here!

Thumbnail of user theresac1319
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Good experience no complaints very dependable when I run out of regular minutes and I use it for a backup phone

Thumbnail of user audreal3
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Good quality on calls text goes out comes in just fine...thanks for little app n service it does for the u.s.

Thumbnail of user amberv376
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

I have been very pleased with Text Now. The service, the options and also being free helps these days!

Thumbnail of user jayk73
4 reviews
19 helpful votes
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August 24th, 2024
Verified purchase

The subscription is perfect. I've been with this company for a long time, and it's great to have a phone number at an affordable price.

Thumbnail of user dustonm1
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

The "automated system " turned off my ability to send amd receive text messages ON AN APP CALLED TEXTNOW! AND it took 2 days for a customer service agent to be able to tell me that! And then they "couldn't " change it back. They cant change what the system does when they literally control the system. So it was a $#*!ing hassle and im not using text now as my main line anymore

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Duston, thanks for your review and we're sorry to hear that you were having issues sending and receiving messages. We've sent you a private message to assist further!

Thumbnail of user masouda15
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I'm happy with the available services. I wish to get another number with Canadian area code.Thank you

Thumbnail of user thomasb5085
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Completely free and never fails to call or message anybody I get ahold. Always there when I need a phone that will work

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From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/

Company Representative

Thumbnail of user jasong1972
Jason G.
Typically responds within 3 days

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