TextNow has a rating of 4.0 stars from 524 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card, and second line. TextNow ranks 5th among Mobile Applications sites.
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This app has been great need less day. When I need to use Text No, it opens right up for me. No problem. Reception could be hella better for voice calls... Other than that Text Now does the job and gets it done.
I paid for the card, it doesn't work, there is no free calling, and there is no available customer service for assistance. That's about it... Save for the fact that health insurance spammers can get through with perfect signal strength time after time even leaving default four-second vms. I'm not upset or anything, I didn't have high hopes about this from jump street, just saying.
I have been trying for 2 years to cancel. Yes this is correct. 2 YEARS. They have a chat system and says what you want them to say and they promise things you think solves the problem but it does not. They are in Canada so not subject to US jurisdiction for the fraud they are perpetrating. Stay Away
I was joking around with a friend using a new number pretending to be someone else and i may had used some profanity which got the account flagged and removed. Had a long time account and they banned my account. Will they do this to your phone service they provide? I think so. Not good. This is my review and it is truthful.
Tip for consumers:
Do not use their texting services if you want to be banned for random private text messages.
Products used:
Textnow messaging website
I have had this service for about a month
I have used tech chat 5 times and have found the support courteous and informative
I purchased a phone from them and it arrived on time and in good order
Other than occasional calls not coming to phone the service has been acceptable
After the cleared some orphaned connections on other devices and web browsers receiving calls improved.
Not sure why all the negative reviews but I have been pleased with the service
Products used:
O ordered a MOTO E4
So I ordered a sim card from them and it said 5-7 days. I never received it. Text Now kept sending me texts to activate the SIM Card. Well how can I activate it if I never received it. I tried and tried to get a refund after they let me lock my number for 3 weeks in a row which is no good if you don't have a sim card. This is just another scamming app
Tip for consumers:
It's very hard to get a refund or any satisfaction. They're impossible to get through to.
Products used:
No phone apps just messenger. Messenger works just fine for me
* TextNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I used this website for 2-Step Authentication for Twitch and Youtube so that I could stream on both platforms. After actively using the account to receive verification codes they changed my phone number for "inactivity." Now I can never log into my Twitch and Youtube account. Don't use this website as a replacement for not having a phone payment. Actually, don't use this website at all.
I've been using text now for like 3-4 years because paying a phone bill sucks and sometimes is not possible when your on my kindof budget. I was skeptical of the sim card thing for free service but I love it! I hate that I didn't do this sooner, it works, I have full bars of service, and no bill, not an Obama phone type free phone it's your regular phone but it's free. Textnow is by far the best
Tip for consumers:
Take the risk if your skeptical, if you like paying 0$ a month for a phone then this is for you
Products used:
The TextNow sim card
I have the Text Now free service and my husband the paid service. It is horrible. We stay with it because it's cheap. Half the time I can't make call when I want. It deletes the names of my phone contacts randomly. The names that I put in on the computer don't carry over to my phone app so I have to put in every contact twice. I also get calls and texts from strangers, so they are selling my number. Reception is terrible and sometimes get a text a day later than it was sent. Call are dropped in the middle of talking and I apologize a lot.
Great app until a few months ago. Will terminate your free account without just cause stating you violated the terms of service. No further information, just terminate. A friend attempted to create a textnow account only to be rejected for violating the TOS, and she never even got the chance to fully setup the account and never received a free text number. Do NOT be tempted with this bogus app.
Terrible service... couldn't text... could make calls but not receive any... ported in my number I had for years... then when I wanted to leave them, they wouldn't release it,,, trying to save a penny cost me a dollar... not worth the time and effort; cost more in aggravation... no customer service to speak of... their "chat" is a joke... you'll be on line waiting for a response that will never come... was on hold for 25 minutes and then they gave erroneous info when I told them I needed my account # to transfer to another carrier... DON'T WASTE YOUR TIME AND MONEY... CROOKS
Don't even think in the pay version of TextNow, horrible customer service, never answered email's, no answers on the chat and no phone customer service. They charge you and then when you have a problem there is no help at all. I jusr cancel my service and file a charge dispute with my bank. Stay away!, Be aware!.
I been using the free service since my phone was sent back to get a replacement. This service is bad you can't hardly text people or when you make calls some people tell me they can't hear me or I sound far away. And the app only works on WiFi only no data. See I been reading a lot of reviews and when I seen nothing but bad I believe each person. See these people are scammers money sucking monsters they don't care about nothing not even a human being its all about money. This app kept feeling me about the good deals they have I said yeah right. The adds are crazy annoying and they want money ha! They will never get a penny out of me. This crappy service is only gôod when you don't have a phone and you need one and its free,. I only use the free service only when I need it I already have a phone carrier and its sure not this company. If I can't go talk to someone in person and all you get is poor customer service then I closing all my accounts..
My parents just got a new phone so they don't have many people calling them but us. I got TextNow because I was traveling to Mexico and my mom got a hysterical message from a Mexico number. It was the next day of getting this account. I don't think it was coincidence. I don't remember giving them access to my contacts, but they were auto there. Convenient, but not if they sell those contacts!
Calls rarely come through. And if they do, you can't click on the call. It'll just come through and eventually turn into a missed call. This company is quite frankly the worst and I hope they go bankrupt.
TextNow has been terrible to work with. I pay for a premium account and unlimited data. Half the time my texts and calls never go through or the call gets dropped. Recently I've been trying to switch carriers, they have been a NIGHTMARE during this process. The "costumer support staff" are rude and have no idea what the are talking about. I've been waiting on them for 18 DAYS to finish porting over my number. When my carrier sent them the ticket for them to release the number they ignored it so the port never went through. I had my carrier send over another request for the number to be ported out and they completely denied they ever got the first one after I contacted them to make sure they would actually respond this time. They are liars and crooks and they will do anything to make it so you don't port out your number and continue service with them. STAY AWAY
I just got this app the other day and read some of the reviews that some of you with kindle fire wasn't able to receive picture text. Don't worry you can, but there is a trick... lol... if you press the settings button and go into My Profile you will see a Texting Address. It will kind of look like a email address. Whoever is sending you a picture text has to send it to the texting address not your texting phone number. Hope this has helped those who have kindle fire. I rated this app a 4 because I don't like having too refresh the page to see if I got a new text. Also the notification sound doesn't work when I get a new text. This app could use a little more work, but is very handy too have.
I been using them everyday for no reason they took my number away. All of my resumes have the number. Because of text now app I can't find a job because their app is not trust worthy. They give your number away like its a game to them they don't care. I don't recommend them at all. Watch it will happen to you and you will think of me. Because I told you so. They have done that twice to me already. Hard to find a job if you don't have a steady line. Textnow is terrible.
I was a customer for years and the customer service got worse and worse the longer I stayed then when I contacted them about a phone that was under warranty that was broken I was told I was lying about it! I have no need to lie they just didn't want to hold up their end of the bargain. I was told they stand firm and I could go with another company! WOW totally professional guys.
This company sold me a Sim card for free cel service. They sent me the wrong Sim card for my phone. I contacted tech support, they didn't know the difference between a micro sim and a nano sim, ended up having to give me a refund because the tech support agent didn't know what I was talking about. Unbelievable that this company would hire such ignorant quitters for their tech support. I wasted two days and many miles of driving
They are fraudulent, completely fraudulent. I subscribed and within a day they ban me from using their platform and i had not even used the number, they said their system detected an algorithm that tells them that i am not using the phone number according to terms and agreement and they wont tell me the reason and so they blocked me after collecting the money i paid to get the line locked for me exclusively and they wont say why they feel i went against their terms so i dont understand what is going on except that they are fraudulent
Products used:
Phone service
Don't waste your time! Use Dingtone or Google Voice. My number was cancelled in a week because they claimed violation. That's a load of crap because I received ONE LOUSY business text and my number was gone! I use the service to get webinar text alerts, THAT IS ALL! Totally unreliable garbage. (after talking with support, they cancelled my NEW account which I just opened yesterday. Why? Because the support guy was mad? I give up. Bad experience here.
I used the Textnow app for a little over a year. I consistently got spam calls and messages, my boyfriends texts would never send properly, and occasionally I would texts from my contacts of long strands of Chinese letters that they didn't actually write. The only upside of the app is the unlimited calling however even then the calls volume wouldn't always work and it'd glitch out my phone. This app is awful and I highly suggest you try a different app such as textfree.
Have been trying for weeks (months) actually to get help. Texting does not work; the SIM card I paid for is now showing as a landline (so is what I believe is the fundamental reason can't send or get a text. (which is discovered myself). Except I CAN send one from/to the TextNow number itself. I try multiples to get a chat agent when CLEARLY within the hours posted but only get in a do-loop with the BOT. It sounded like a good thing, and I recommended this to a number of people. Now I am embarrassed. I am in the process of finding an alternative, but it also means informing the hundreds in my contacts list of a new number. Sigh. 2nd time. I went from a TextNow number that only worked on wifi... to paying for one with a SIM card so I could use it on the road. So I had to tell the 1st number... and now again.
Tip for consumers:
Sounds good.... but not, especially if you expect ANY type of service if there is a problem. Read reviews here, on BBB, Yelp, Google..... I should have done my homework better.
Products used:
Paid for a SIM card for calls and texts. Now only have calls on wifi. No texts at any time.
I don't know why but this $#*!y sign in for TextNow is not working. I am trying to log back in but yet it is not letting me log in, it loads but when it loads it takes forever and when it is done it stays on the same page. The call quality is horrid because whenever I call someone the sound glitches and whenever I talk my friends cannot hear me, and whenever my friends are talking i cannot hear them sometimes. Also they should make it offline use so if you have it open and you have no WiFi you can still text and call. Even though it says it has offline use it is not true. But overall I like TextNow, they just need to fix the calling quality, the log in and sign up page, and the offline usage.
We xont have a lot of option when it comes to wifi texting apps. This one sure isnt good. Constant crashes. Hangs up all the time. Seens these days any monkey can make a app n it gets put on google apps.
This gives you a free number on wifi calling with iunlimited calling to poretty much anyone and it has voicemail, plus the cost for full service is very inexpensive too, its fantastic been using it 6 months now and I love it, I run 2 seperate phones on textnow, and they are both great.
TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/
Hi Tera, thanks for your review and we’re sorry to hear you’re having trouble! I've sent a private message to assist further.