The Brick

Brick is not good place to shop anything, i had really bad experience, please stay away from them. They just need your money, not your satisfaction.

The Brick Sunridge in Calgary-
DO NOT BUY FROM HERE! Their sales people lie to you to get the sales and the commission. I wish I could give them 0 stars but that is not an option.

Ordered a Reclining Sofa and Chair in March 2021 and was told sofa would be here for May and recliner not until July. Second week of May comes, I contact them and they tell me no furniture until end of July.
I go to the store and freaked out on them... Sofa was delivered 3 days later.
Now it is August 9th and I call about my chair and am told not until November. Told that no stock of this reclining chair across the nation.
What the heck? They are still selling this recliner and telling the new buyers that it will be 6-8 weeks and taking full payment. They know darn well that they can't meet these dates but they will LIE to you just to get your money.
I feel like I have been robbed... The Brick took my money in March but just keeps saying sorry, it is delayed.
The Brick takes advantage of people like you and me to take our money, hold it in their pockets and the little guy (like me) is left with nothing but empty promises and so called delays.
The whole situation has left me sitting on the floor, out $2,000.00 and stressed like you wouldn't believe.

I am beyond furious with the Brick and their customer service! The final straw for me to write this post was because someone from their customer service just hung up the phone instead of helping me and haven't tried calling me back! I wasn't even rude or unpleasant. I have been trying to get my credit of $646.50 for over a month now and have been directed from one place to another… I've called the Brick I originally made the purchase from (Calgary), was then instructed to go to my local brick for the refund, was told at that brick they couldn't help me, then spoke to someone on the online chat, was directed called dejardins, dejardins said they couldn't help me and to contact the brick, I then went on the online chat (AGAIN), and they said they couldn't help me but to call the Brick where I bought the couch, I called them and then the girl had me on hold to figure it out and then hung up on me and hasn't tried to call me back. This is so ridiculous! How can no one help me? Why does the customer have to chase people/the company to get the refund you guys owe me! Yes I am livid. To add… the $3000 sectional that I bought is already pilling and its been a little over 2 weeks with minimal use. After this experience I never want to purchase from the brick again or recommend them to anyone. This is hours of my time that I'll never get back that I've spent trying to get this sorted.

Bought 7 appliances with drop off and pick up of old appliances. Delivery didn't want to do so. Cancelled Order. Never again!

Great customer service from Andrew Wilson. He looked after everything and I was on my way happy with my purchase.

My washer is not working I called them last December and I am still waiting for fix it. Don't buy anything in The Brick. The worst service ever.

PLEASE DONT BUY FROM BRICKS THEY MAKE IT SEEMS ITS YOUR FAULT FOR THE PURCHASE MADE - THEY WOULD CHARGE YOU FOR DELIVERY EVEN IF THERE STUFF IS DAMAGED

They sell broken and defective products at fill price and then just tell you to deal with the manufacture. Even when delivery just happens.

Never going there again... yeah yeah your article is in stock, will have it next week... blablabla... once they sell to you... you don<t mean a thing...

Très très désapointée... oui Madame votre article est en stock vous allez l'avoir la semaine prochaine... bla bla bla... Après la vente... tu n'existe plus! Tu appelle. Tu dérange... En tout cas vraiment poche comme service

Ordered sofa end of Sept. Guess what? I haven't received it it's already Dec 10...
What a frustrating experience.

I ordered a couch back in September 2021 in person knowing that the delivery date was schedule for December 22nd 2021. I thought I was being fair and understanding that they needed that much time due to COVID reason but at this point I'm just frustrated. Not one person from the brick reach out to me in December to tell me that there has been a delay. I gave them a call on December 20th to which I was informed that my couch will not be here until mid February. Fast forward to now… January 7 2022, I have just received a call saying my couch is delayed until March 2022. To the Brick-Why bother up selling things if you know that people are going to have to wait this long. Or at least inform your customers of this happening… waste of time and money and I'm pissed to say the least. The only reason it's getting two stars is because of the Halifax employee who made purchasing my couch a breeze. Other than that don't look at buying a couch from here if you aren't ready to wait 6+months.

Bryanna

5 star rating for The Brick in Brantford On, Best customer service by Fred R. I was very pleased with the time and expertise in all the items I was looking too purchase for my new home.

We bought a loveseat and 2 recliners in July 2018.We bought the extended warranty as well and were told it covered any damage no matter what. They gave us some furniture protector spray to put on the furniture which we used. I went into the store before the warranty was up to complain that the recliners weren't reclining properly and had some paint on them. I also complained that loveseat was badly worn and the wood had chunks out of it. 1 month later we get a call a repair man he sets up an appointment for in 1 month. He comes only looks at one of chairs states he can't do anything about the paint on the other and refuses to look at the loveseat. He comes back one month later he fixes the chair and again refuses to look at the loveseat. We call the Brick back and they set up another appointment for the loveseat a repair man to come and take pictures. He says to wait 10 days and we will get and answers, its now been a month and 6 months since I first complained and when I call they state they will let me know soon. These are some of the pictures of the couch most of them did not want to download. You can see the worn out fabric, the sides giving out and chunks of wood breaking off. 5 minutes after this review went up they called they are not honouring their review because even though they said the warranty covered all damages some of the damage looks like it might be from an animal and they don't cover that its not included in all damage. HUH. The caved in sides should have been called in before they caved in as well again HUH and the worn out fabric should have been called in before it started to wear out again huh maybe we should have called in the warranty before we used so it would have any signs of use before it had any signs of wear and tear.I guess I should have mentioned we bought a fitted couch protector blanket for the loveseat which was always on it so our dog didn't shed all over the couch.

Mike was awesome! Best salesperson very informative and we tested out all the other mattresses first until we laid on the best one. Give him a raise!

I bought this sofa 2017 and very Disappointed with the company, I ask the customer service if they can do same thing about it they sad no

Terrible company worked for them for over 5 years to be thrown out the door with nothing wouldn't recommend at all

Thanks to Yvonne Adamson
She handled my case in a professional manner. She was very customer focused.

Process was really smooth at the McLaughlin Brick. Bought a few pieces of furniture. Nazia Shahid was very helpful to us.

Don't buy extended warranty with the Brick! We bought some Samsung dishwashers with the Brick, the salesperson suggested us to buy extended warranty for 4 more years since the appliances only come with 1 year manufacture warranty. He said at the end of 5 years, if we don't need to ask for a repair, we could get the credit back to buy something else. Thinking that was a good suggestion, we went for it. As soon as the manufacture warranty expired, 3 of the Samsung dishwashers didn't work. We called the extended warranty number, found out the Brick has Trans Global take care of extended warranty, Trans Global pass it to another company called King & State Warranty company, we were put on hold for about 20 minutes, then switched to ring tone for another 10 minutes, after that the call became silence. We tried a few times, finally gave up. We then tried to send emails to King & State for the claims, no one got back to us. So disappointed! Suggestion: SAVE YOUR MONEY, DON'T BUY EXTENDED WARRANTY WITH THE BRICK AND STAY AWAY FROM SAMSUNG APPLIANCES.

The service at both the store in Laval and warehouse in Montreal was excellent. All people were polite amd helpful

At the end of 2018 I bought a set of a love seat and couch with extended warranty, last February I claimed for a small damage on the love seat and I had to wait for more than 4 month a lot of phone calls I had to make, they keep telling me they are waiting for parts and then finally to here that the discontinued the product, I was offered to replace it with another love seat from their store which is not going to match with the couch or keep the damage love seat so that I will be credited a 70% of the original perched price, I have no option to keep the damage love seat and use the 70%. I went to their store planing to use my many the sales man wanted to make sure if I have credit with them, I went with him to check I was told I can use it in any thing,. After about 1 hour walking around the store trying to find any thing, they told me I can not take any thing with me today because the credit is not released yet so I have to come back, this is the worst experience of my life, the brick in Waterloo including the manger very disrespectful they have no solution but to tell us they will call a police on me and my wife, I would never ever will go to this place and I don't wish any one to experience what I have.

I posted the following review a while ago as the Brick's customer service would not respond.

After the review, I received a quick response promising to connect with me.

Now, after being ghosted yet again by their "customer service," I am back.

I would not recommend purchasing anything from the Brick - it is not just that their sales reps and managers are ill-informed about their product, but it's that they do not have the integrity to back up their promises.

While buying a sectional I asked the sales representative if the fabric on the one I was looking to purchase would pile. She assured me that it would not. I asked again (to be sure) and she brought over a manager who also assured us that it would not pile. I asked what I should do if it does pile and she said, "Just bring it back."

To our surprise, after such a clear guarantee, the couch did badly pile.

I went to the store and was told that the Brick does not warranty against piling. I told the manager that I understood that different types of materials are prone to pile but that is why I was so clear and so careful to ensure that the one I was purchasing did not … and that the sales representative guaranteed that this one would not. He said that just that morning he held a meeting with the sales team to tell them to never guarantee against pilling. That is great for future buyers but it did not help me with what was either dishonesty or ignorance of the sales representative who guaranteed my couch would not pile.

I reached out to the warranty department through the Brick's website. I could see that they sent my complaint to the local store (who did not contact me). I tried a few more times to try to get anyone to even call or email, but there was no response.

I understand that a sales representative and manager may not know their product well, and so make guarantees that they shouldn't, but then integrity would dictate that you still stand behind your promises. I was so clear and so careful in my questions.

I bought a stove and a dining set today. Sandra was very knowledgeable, informative and polite. I would go back and deal with her anytime.