The Brick

These 5 Stars are for a customer relations person at this Brick location namely: Ashley Ramos!
From my first contact with Ashley looking for the printout explaining warranties which she sent to me immediately by email (I had requested this from my salesperson & one other person over several days but never heard from them).
I had difficulty with the 1st delivery of our fridge & to arrange for a 2nd delivery was almost impossible to arrange until I contacted Ashley who arranged the successful delivery of our new fridge.
Ashley was simply amazing throughout professional, patient, explaining how things worked & assisted me on the long journey.
I believe she should be cloned & deserves much appreciation from her bosses as an example of how to deal with customers!
Valerie Chrysdale

We just bought an adjustable bed on Sunday Feb 27. The best costumer service. We were not followed around pressured whatsoever. We told Kristine what we were looking for. She showed a quite a few mattresses that met our requirements. I would go back there for any of mattress needs, and would recommend to others.

Daniel St Pierre assisted us with our purchase of a King Size bed, he was very knowledgeable about the products and worked with us to put together a package that worked within our budget. Helpful, courteous and professional without pressuring sales tactics. Great representative of the Brick

Couch that we ordered was on the wrong side. There was no instructions had to go online to figure out how to put it together. The delivery drivers were very rude and did not install the couch. When questioned the manager did not care. Within 3 months pf having the couch it started to fall apart. Will never return to the store in Windsor Ontario

Why does it take someone to write a review to hear back from someone, bought a carpet almost slipped twice. Thank goodness I didn't hurt myself, rolled it up and put it away because there is no grip. The chair has no support, is wobbly and caused severe back pain. Seriously not what I expected from the brick

Want cheap sub quality furniture at top dollar? Got money to throw away? Go ahead and buy at the Brick! Paid 3K for a couch that fell apart just over a year after purchase. Looks like flea market quality. Worst cheaply made expensive furniture I ever bought. Save yourself the trouble and buy elsewhere.

We ordered a sofa set back in November of 2020 and still have not received it. I would periodically call for the status of delivery and all they keep telling me is that the manufacturing company has been pushing the delivery date and they keep saying its going to be another couple of weeks. That was two months ago. I'm not sure if I should cancel my order at this point since we have already waited 5 months. I have ordered furniture from Costco and Amazon and they have had it delivered within a week. I understand its Covid but this is ridiculous. I will never be dealing with this company again

Purchased a couch over a month ago. Paid in full ($4800). Was told it will be delivered in 1 month, called to follow up week before delivery to be told my order is now expected in February. NO CALL from my sales rep to inform me of this VERY long wait. Also Called Cyber Monday for discount on the couch, for my sales rep NOT to tell me that anything over $499 is free delivery. Left me feeling very discouraged and that they don't care at all about customers, just their commission that he didn't even work for, we had to ask him to come help us, as no one approached us. Pretty bad when the customer has to hunt for a sales rep. Awful. Really wished I could have given sales rep from Leons my business. However they didn't offer the couch we fell in love with. Not sure Ill be shopping at the Brick again.

No return policy is like a scam. They gave store credit but made it so difficult to use. Customer service hotline never answered. Non email replied. No follow up phone call as promised. No wonder ranking 459 in the store field. Unfriended the store. Rate it 1 star because had to.

It amazes me that a company like the brick would write us requesting information such as accounts, what happened to get to the complaint and when you let them know everything they continue to ignore you. Conclusion as of today August 24th 2022 nothing further has been received from the brick about the treatment we received from flexiti, the bricks financial services company. Don't think the brick cares because they reach out for information because based on our experience, it's clear, they don't give a damn.

I had a great experience at Brick while purchasing a bedroom set. The sales associate (Kimberly Latimer) was very professional and went out of her way to get me the best deal. She was very patient even though it was almost closing time. The delivery was on time and the boys did an excellent job bringing it in safely. I would glad shop there again. Thanks so much Kimberly and the delivery boys!
Cindy MacDonald (Purchased November 27th, 2022)

I bought a table & chairs & "matching" bench seat from the Brick. They delivered it 3 months late. I was leaving the following day after delivery for 3 weeks on a planned trip so did not have opportunity to unpack the bench seat until I returned. It is the wrong height. Although they were 3 months late delivering, & I foolishly accepted delivery the day before a scheduled trip, they will not allow me to return the bench which was delivered incorrectly as I didn't notify them within 48 hours. No acknowledgment of being 3 months late in delivering it - guess I should have canceled my vacation due to their inability to deliver in time. I will pay double elsewhere before ever shopping at the Brick again. Shawnessy Store manager Lisa was particularly unhelpful & rude.

The Brick in Powell River has an awesome team. They have gone over and above to help us get our fridge replaced from the manufacturers. Shawn, Evette and Donna are amazing. I have been purchasing from this store for many years and they never disappoint with their customer service and knowledge.

John and Cheryl-Lynn

They are extremely impolite and uncooperative. They sent me a damage mattress they were not cooperating me for a return. No one listen to you and they just tell you their terms and conditions. I had such a bad experience shopping with them

Hi - If I could give less than one star, I would! The Brick is just about the worst place in Montreal to buy something, although a lot of my problems were with the Kirkland branch, and Leon's is not far behind because they own The Brick. The delivery date is never kept, and when they tell you 3 to 4 weeks, they really mean 3 to 4 months, and probably longer, if you get it at all! When they finally deliver what you bought 8 or 9 weeks earlier, you then have to put up with rude and ignorant Russian delivery men! I have had it with the Brick, and will never ever buy there again! Next time, I will be definately trying Brault & Martineau. Thanks

Yes folks we are in August now. My Fridge was repaired( lol) in June! Water is still pissing all over the floor. The Lights don't work. The Wheel is broken... and now drum roll please. The freezer at the bottom took it upon itself to defrost all my food and I came home to a goal stench and mess. Still no repair gut. The Brivk passes the buck to their warranty people State King, who have done nothing. So when you buy a top of quality product at the brick be expected to be treated like a king when you walk through the doors and a pee on when you need help. I am ready to deliver it to their door.

We recently purchased all kitchen appliances & a laundry set from The Brick in Peterborough.
Paul / Dave provided excellent service & as a result, we ended up purchasing a bed, tv & couch.
We will be continuing to shop there

I purchased a RCA 3203 TV from the brick 1.5 years ago. I was having technical difficulties hooking it up to a new digital set top box recently, and required information from a technician since the TV was not responding as it should. When I phoned the store where I had purchased it (South Winnipeg on Kenaston), the sales person was absolutely useless. All she could say was that since I had not purchased an extended warranty, their store would have no part in helping me. "We only sell the product, we do not make it" were her words. They do not have a technical team, and cannot offer any support. She brushed me off as quickly as could be. What an insult. I will NEVER buy a product from this company again, at any store!

This review is based on the service provided by the employees mentioned below.
I would like to acknowledge the efficient, friendly and helpful service provided by Liz Hatoski (sales) and Sabina (Customer service) at the Upper James location. These wonderful ladies helped us manage our issues and offered personalized assistance at every turn. Thank you so much for going above and beyond to help us work through our problems. AM

Service was great. Explanations on warranty and about the products was great, no pressuring to up sell he listened to exactly what we wanted within our price range We left very happy with exactly what we wanted!

Thank you Pedro!

The Brick Review
Worst experience with a furniture company ever. Though our sales rep was nice, the couch was to be ready for May 2022, then pushed to June then to July and then to June 2023. Found out it was being made in China and not North America not impressed. They oversell but do not deliver nor do they communicate date changes. We found out through different means and not from the Brick about the delays. We are getting our money back but even that takes 3 to 5 days. Terrible business. Never again

I finally after 64 years decided to buy a brand new couch after years of buying used. I should of known better, I bought myself a new couch after Christmas, what seemed like a great deal turned into a pain in the butt. The couch arrived with multiple flaws, after a month or more of back and forth emails, a decision was made to address a couple of the problems. Unfortunately the repair was done and it still looks crappy, they say you get what you pay for, I will never again deal with the Brick.

Our furniture was purchased end of august and still not delivered. We have to contact the brick regularly
No one contacts us. Four months is ridiculous. The brick has our money and our product

Please reach out and provide our furniture

This is the second time I have had a bad experience with the brick in a year. The first time the brick made it right so we went back. Disappointed again!.