The Brick

Consistently changed my delivery date (now 4 times). I spoke with numerous employees mostly from the Hamilton Location where I had purchased the bed, and was consistently told the date for delivery was confirmed. The day came for delivery, and nothing. When I followed up with a call, I would receive a NEW delivery date.

I had a very bad experience for almost a year, going back and forth and not getting any answers on my furniture being fixed, even after I paid for the extended warranty at one of the Brick stores. I had a very quick respond after going high up the chain. Long story short, I was given nothing but respect and great feedback and a great solution from Andrew Graham, He was a great help when feeling defeated. If you have a problem don't give up keep fighting to get the right answers. I will continue to shop at the Brick store and encourage others to also GREAT STORE

We purchased 4 bar stool chairs at the brick. The salesman was very helpful and the chairs are the most comfortable we have found... the colour is terrific and we are so happy with them. We hope to have them for a very long time as the material is very good.

Do not buy the extended warranty, whatever you do! They make it sound so great at the time of purchase as if they will replace anything... WRONG. We have a 4 year old couch that costs over $3000 in store and it started pilling badly. Well, because we didn't do the warranty claim at the first sign of pilling they will not honour the warranty. WHAT? Since there are multiple signs of pilling and ripping, they won't do anything. Absolutely absurd. Oh, and it took FOREVER to get someone out here, the guy would call but wouldn't leave a message and it comes from a random phone number so you have absolutely no idea they are even calling, then I got a lovely email from someone at the brick saying LAST WARNING, as if they were actually providing customer service and calling and leaving a message. I've been waiting on someone to call or email back regarding their ridiculous decision on our warranty and crickets. TERRIBLE customer service!

I was promised one day then i called and it was not there i called again a few days latter and was told it was in then i showed up and they could not find my order and told me it would be in next week

I ordered a sofa and chair from the Brick in Huntsville. Due to the pandemic, I placed the order online without actually seeing it and unfortunately when it arrived, it was too large to fit in my condo building. I called the Brick and Jeff Ahlstedt, owner of the Huntsville store, came through for me in a big way, replacing it with an upgraded set which was delivered to me a week after the first delivery. I love my new sofa and chair and so appreciative of the lengths to which Jeff went to make this happen for me! The Brick, Huntsville is truly outstanding!

We have been looking for new king size mattress set for a while, decided to go to the Brick for the sale. We had been a number of places looking. Met a nice salesperson name Licia. She helped us make a good choice on a great mattress, and better yet helped me understand how great "cooling" pillows can be if you are a hot sleeper - and I learned something about how I sleep which has really helped with the cooling pillow I bought. Thanks to Licia and the sale Manager for helping me amalgamate my order and save on delivery too! We got the text for our order as promised, no delays, and better yet no pressure sales - just good service. Thanks Licia on Regent! Angie.

I went to the Whitby location at The Brick and was very pleased with my purchases. Mr. A. Shahzad, the salesman was extremely helpful and knowledgeable about my appliances. I have been to many different stores and was not happy about their warranties or prices. He was able to please us and for that we are very grateful. I recommend this location and Mr. Shahzad.

I want to compliment the guys who delivered my new washing machine from the Duncan Brick to Lake Cowichan. They were friendly, courteous, efficient and very strong. The whole procedure from removing my old machine to installing my new one went so smoothly. I enjoyed their quick visit.

I have furnished and refurnished my home several times. I found a beautiful sectional at the Brick and purchased it there. It was over $4k for genuine leather. A pretty big investment! The sectional arrived with a broken beam inside the sofa and they refused to pick it up or drop off a replacement UNTIL I paid the difference for the marked up price, the delivery to return the broken item annnnd the delivery of the new replacement! To fix their faulty product, it would cost me another $1000. 00. Absolutely terrible policy and then to top it off, their stressed out staff hollered at the top of her lungs at me. It was so disturbing. I have never witnessed anything like it. Nor have I seen managers so incapable of being able to step outside of those stringent and narrow policy. Do NOT buy from this store.

First of all when applying online for a Desjardins/Brick card financing, the 24 hour time frame that they give you is more like 48 hours, 2nd they do not make you aware that to purchase furniture you should be applying in the store to get immediate approval. So needless to say you have just applied online for a card that you now have to wait for to purchase furniture because the sales associate won't have access to that at the Brick Store. If the Brick offered Fairstone which the other furniture stores do, the customer would be immediately given an account number as well as the approval time is literally 5 minutes. Worst finance company every. Beware!

Don't buy anything from them, never buy warranty. When you want to buy something they try to convince you to buy warranty, when you want to use it, show you one hundred reasons that you can't use it, if it's not fraud, what is that? If it's not rubbery, what is that?
Poor quality, awful customer service,
Disgusting company, hate it

I bought a cooktop stove two weeks ago at the langford store. The salesman gave me the wrong information on the installation process. He took down my phone number wrong. After i waited a week for the install i contacted the brick to find out the installation company was given the wrong information. I waited another week and called them again. I was then informed I have to pay another 55.00. For the install. Waiting between 15 min to 45 min every time I phoned the install services (5 times). What a hassle i went through to buy and get a cooktop stove installed. Their only response was sorry for all the confusion.

I ordered furniture from brick and was completely satisfied from beginning to end. When my furniture piece and tv were delivered, during covid, the gentleman were excellent. Hence I suggested brick to a friend. She ordered a tv and stand also but unfortunately the delivery men barely put the articles inside the door, in boxes and everything. My friend is a senior living alone and she asked the fellows how she would install everything. Of course the answer was, not my problem. Now brick is charging her over $100 each item to come and take items out of box and plug in the tv. To be honest they should be ashamed.

Their website is horrible they didn't want to deliver my stove cus the sales person forgot to add in 15.00 to take my stove away on my invoice! And i couldnt do it online because their website sucks! Honestly for 15.00 that i could pay when they deliver?! Customer service wont do it for me. And i bought a fridge and a stove from them?! Are you kidding me? 15.00?! Wow!

Had an online chat with Kerrie P June 9th 2023 and it took a few minutes to get the help I needed. Straight to the point and my concern was taken care of on the spot. I do want to say, I had the same experience on Jun 7th, but unfortunately, I can't remember who it was that helped me. Figured I would mention that experience as well.

My wife and I got a fridge yesterday with best options and price and Mr Peter was patient enough to the end till my wife choose what she wanted and Mr Ibrahim gave us the best discount possible. I do recommend it for everyone.

We bought a stackable washer and dryer from the Brick and purchased an extended warranty. The washer is 2 years old and needed servicing for a leak. We initiated a phone call on Sept 20,2021 and it was 6 weeks later when a service man arrived only to say he had the wrong part and we may have to wait another 2 weeks. OMG. 8 weeks to repairs and phone calls to the brick were useless and we were unable to get hold of the service business. Terrible service and unacceptable for that length of time to get fixed. We, our family, friends etc will never buy anything from the Brick. They get your money and don't care.

I recently got a sofa and I'm very satisfied with their service this lockdown their online services very helpful. Especially their employees I was talking to one of them named Kan, he was very helpful and well behaviour.
Thank you for all your help Kan

I purchased Stearns & Foster mattress
January 7th waiting on the third mattress transaction with employees are very poor let me tell you about the mattress, that I found out. If you purchased a Stearns & Foster mattress on the specifications of mattress what it comes with or made with it's not true. My experience purchasing a mattress even speaking to management sales rep they do not know what they're selling you. Because no one could give me a straight answer, so if you purchased or buying a Stearns & Foster mattress call The Brick or be worry or careful I will not recommend... i will not shop at The Brick again

Rude office staff, heaven forbid you interupt snack time or chat time... Clients shouldn't have to deal with the office... just the salesperson. Imagine standing in line with disgruntled clients and a hand written sign on the window in the office saying."No Salespeople beyond this point!". That should say a lot about this poorly run business

Hello, my name is Poonam, we bought two bedroom sets from West Edmonton mall Bricks. Awesome employees. All staff rocks especially Bibin who actually helped us choose our bedroom set and gave us awesome deal. Another manager name Akshay was helpful and very friendly too. Will come back again. Thank you.

Worst experience ever. Will never shop at the brick again. Poor customer service, they don't answer their phones resulting in you having to make the drive in to actually talk to them in person and each person you talk to gives you a different story. Won't honour warranty on old sofa to purchase a new one and it was like pulling teeth trying to get them to price match on the new sofa purchased. Even then they couldn't agree on a refund price for the price difference and essentially called me, the customer a liar. Not even worth the one star I gave them.