The Brick

Purchashed a sofa in early Oct. Was advised delivery would be Nov 15 which was a Sunday and that we would be contacted prior to. The salesperson assured us that they delivery on Sundays. On Nov 14th we contacted Brick after not hearing from them and were told we need to arrange a date for delivery. All in all pretty low rate...

It's going to be FOUR MONTHS since we ordered our bed frame and we STILL HAVEN'T RECEIVED IT. Why would you put something up on your site if you DON'T already have it in stock? And to keep blaming this on the pandemic is complete utter B. S. sorry. How come Wayfair and Amazon are able to deliver in a matter of WEEKS yet this company can't get their supply and distribution chain in order?! Terrible Service and LAST TIME ORDERING from this crappy company.

Bought a sectional on special with 5 yr extended warranty, 3 years after purchase I wanted to get it restuffed and repaired (there were tips on the seams). I was told unrepairable, because they dont deal with the couch manufacturer anymore. They offered me a percentage of what I bought the sectional for in compensation. Which would mean that I would have to pay over a 1000$ to replace my couch with a new sectional only 3 years after purchase. I refused all I want is my sectional repaired or a new sectional to replace what I have. Why should i have to pay for a new sectional. They were very unfriendly and unhelpful. NEVER AGAIN. I rather keep my broken sectional and get a tv or something with their stupid credit and then sell the tv to get some cash rather then give this company any more money. By the way this is the second time this happened in 6 years. After the first time I paid the difference but the same problem happened three years after purchase.

We too bought and paid for 2 recliners. We had to wait 6 MONTHS!
No phone calls to follow up either.
We cancelled and bought at STRUCTUBE, much better service too.
Many people cancelled the day we went in to actually find out what was going on.,
HOW do you sell and have a "sale "on furniture when you don't even have the furniture to begin with and can't even get it delivered to the store!

Kerri P was very helpful. After I called my store unsuccessfully many times, she was able to look up my account and make the delivery changes I needed in no time at all. Very thorough and friendly.

Harassing and disrespectful staff,
King george & 68 Ave surrey bc.

Operations Manager Mr Eller and his coworker staff in customer care were so unprofessional. I went about a complaint which I have been calling for 3 months. Instead of helping, he told he cannot do anything and asked me to leave the store or else he will call the xops. When I told him I want a solution as my sofa is still under warranty, he called the cops. I felt so disrespected and harassed. This was very traumatic for me as all I was asking was for solution towards a faulty piece of furniture which is still under the warranty. Extremely shocked and feel so low because of this experience.

My husband and I went to the brick at King George surrey and bought an oven and fridge, we were promised that it will be delivered 2nd week November and I will get a call by nov 9 or 10 when they get the stock and to arrange the delivery date. Guess what? Dec 5... still no fridge and oven and the worst part is... THEY NEVER BOTHERED TO CALL! Will be cancelling our order now and will go somewhere else. This is truly the worst customer service i have ever experience in my life.

I bought queen bad form Surrey central mall, it was broken foot board, I call them 10 times they always said they will call back but never did, I had to chat to call centre and it was lot of trouble to get it exchanged, totally and service, I would never recommend this store

In october I purchased an office desk. I was told that I would be able to collect it by the 2nd week in november. By the first week in november I was told I wouldn't get it till the 2 week in December. By the 1 week in December I got an email that I wouldn't get it till the 1 week in January. I clearly understand that the current world conditions is the reason for this so I opted for a replacement with a different desk. I was transferred to the most uninterested sales rep who could not care what my needs were or how this affected my job. He was rude and blunt. This experience has actually made me realize I will never shop at the brick again. I furnished my first home with the brick furniture. I recently bought a fixer upper in hamilton. But the brick will not get a penny from me

We were greeted by Abboud in boisbriand location and he was very helpful, knew his product details and was able to assist quickly. Amazing service! Thank you!

I want to thank Sanjay and Metha also the delivery people for their excellent service.
I had such good service from Sanjay from a previous purchase i decided to return to the Brick for this item
Thank you all Carol

The Brick Anjou in Montréal. Worst worst worst service customer EVER. Never call me
Back, never answer, delivery the wrong TV, need ro pay an extra 500$ to ger the tv i was suppose to getand i was lucky to get there cause it took me 16 hours of call, emails, chat etc et. In 2 weeks to have it. Grrrrrrrrrr
Less respectful ever seen….
Never again!

First of all, Brick is one of the best Canadian retailer of furniture, mattresses, appliances and home electronics. As a result, a lot of people across Canada trust this brand, however, I bought an expensive mattress from Brick store and the worker their she said that this mattress is the best quality. But, the mattress damaged after month from using it and I was disappointed about that.
Also the worker convinced me to buy a box with Metal Glide Bedframe and she gives me a discount and she asked me to try it. So after 4 days I received the items, but the Metal Glide Bedframe does not look good in my room, also its not comfortable to put the Metal Glide Bedframe and the box under a thick mattress.
So I called them in same day and I asked the customers serves to return the Metal Glide Bedframe or exchanged in any thing else. Unfortunately they did not accept as well, I lost my money for nothing!
I hope from Brick management remedy this situation and fixes the return policy.

Had four delivery guys tell me that my fridge wouldn't fit into my house. The manager at the brantford location pretty much tell me that it was all my fault and the fridge wouldn't fit. Guess what we got the fridge i and it only took me and my spouse half hour to get it in my house just over the top disappointed with the brick

Purchased a king size Stearns and Foster mattress in Midland, Ontario location - the Sales Rep Jason was very professional, knowledgeable, and courteous Jason followed the order through to delivery. Thank you Jason for the excellent shopping experience greatly appreciate all your help.

I bought a mattress, and as soon as I paid, no one would help me further for delivery. I finally get through to book delivery and the woman was exceedingly rude and told me I couldn't book a time for delivery. It's whatever they have time for. I work and just cannot leave randomly any time of day.
I asked for a refund and she hung up on me. I've been a customer of the Brick for 30 years and this is what I get?
She wouldn't put me through to a manager, just hung up on me.
Buyer beware, once they have your money, they couldn't care less if you get what you paid for.
Disgusted
I would put zero stars but they don't have that option.

I

We have been in to make two purchases recently and both were handled extremely well, very professionally with product being delivered on time and with no issues. A huge thank you to Braxton Cleaver, Shawn Visscher, Scott Adams and all the hard working staff at the Brick!

Terrible terrible service. Ordered a dishwasher September 2021. Told It would be here November, it wasn't. Then told December, still wasn't here. Both times they blamed the delay on the pandemic and the supply chain. They then told us our dishwasher would be in on December 22nd and ready for pick up. It wasn't. Surprise surprise. Not sure where it was because they told us it was on its way. Then they told us it would be Mid January 2022. Here we are in January 2022 with still no dishwasher. No one contacted us to mention the "delay" so I contacted them. Now i'm told May my dishwasher will be in. Which I highly doubt it will be in... No solutions other than waiting and waiting and waiting. Terrible disgusting service. Never order from The Brick unless you want to be robbed of your money and no product that you ordered.

I had been shopping around but when I went to the brick a lovely gentle lady came over to me and offered her assistance to help me.\i told her what my search was for and told her my want and budget and she went on a search and found the exact product I was looking for. While she was searching since it wasn't actually in the store, I went around and saw a couple other items that I will definitely be back to purchase. The showroom is large and just filled with gorgeous items for every room in your home. The very nice lady's name is KIM MARCHBANK and I will definitely be back to see her for another purchase or two. Thanks Kim!

I had to take the moment to comment on the excellent service of the Brick employees. From the moment Mansoora met me and helped me find everything I was looking for, to the young man at customer services who gave me an approximate delivery date, to the young men who brought up everything and assembled it all. Excellent work to all of your team at your LaSalle Brick store

I give the Brick a zero. I purchased a television. Took it home. Plugged it in. Doesn't work. Took it back less than 24 hours later. Manager of Huntsville Store indicated, "our problem". If you value your hard earned money, DO NOT PURCHASE ITEMS AT HUNTSVILLE BRICK. They have no customer service. SHAME ON YOU!

I have been having bad experiences with the brick since 2016 while buying furniture. I had the most recent one in 3025 Ridgeway Dr. Mississauga outlet. I bought two similar sofas on sale. I received two different sofas. One was taken back by the delivery men. The other was having plastic cover torn at a number of places. When I opened the wrapping, I found that the sofa was unacceptably damaged. I rang up the store and I was told by the lady manager that she will call me back in 30 minutes but the call was never made. After about four hours I went to the store and requested for the return. After arguing for more than one hour I was told that the sofa will be returned but I will receive the refund once they receive it back. It was picked up after about a week. I myself called the store to get the return confirmed and requested for refund. It's now about 15 days and I haven't yet received the refund.
The way the customer service deals with you is humiliating. They very very rarely attend your call and if they promise to call you back they never reply. They keep you standing at the counter, keep on gossiping with one another and you feel like you made a big mistake by going to that place.
Once they dropped a new broken bedside table at my home, complaint was launched in that branch but nothing happened. I would never recommend buying furniture from the brick.

I am never buying anything from the BRICK ever.awful disgusting service.delivery 5 hours late.disgusting.and items arrived ripped and broken and no help