• The Classy Home

The Classy Home

Write a Review

Overview

The Classy Home has a rating of 4.7 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Classy Home most frequently mention customer service, shopping experience, and delivery date. The Classy Home ranks 17th among Furniture sites.

Positive reviews (last 12 months): 85%
Positive
17
Neutral
0
Negative
3
49
See all photos
How would you rate The Classy Home?
Top Positive Review

“Great producct, good service”

Rebecca C.
3/24/24

I ordered a lovely faux fur comforter from The Classy Home and it came after about 4 business days. I'm delighted with the comforter, it's lovely and soft and warm, and there were no problems with the ordering or shipping whatsoever. Great work!

Top Critical Review

“Item is not delivered”

Nahid N.
2/20/24

I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.

Reviews (168)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (36)
Thumbnail of user rebeccac2264
Arizona
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

I ordered a lovely faux fur comforter from The Classy Home and it came after about 4 business days. I'm delighted with the comforter, it's lovely and soft and warm, and there were no problems with the ordering or shipping whatsoever. Great work!

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Rebecca, thanks for your feedback! We are glad that you are satisfied with your purchase. Looking forward to serving you again some time.

Thumbnail of user nahidn
California
1 review
0 helpful votes
  • Send Message
February 20th, 2024

I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hello Nahid,
I am writing to extend my sincerest apologies for the inconvenience and disappointment you experienced with our delivery service and the condition of the furniture you received. We have thoroughly reviewed our delivery processes to prevent any future delays. In addition to addressing the issues you faced, we have taken the liberty to provide you with compensation as a gesture of goodwill for the inconvenience you experienced. We hope that this gesture demonstrates our commitment to making things right and reaffirms our dedication to your satisfaction.
Thank you!

Thumbnail of user denisel1286
Connecticut
1 review
0 helpful votes
  • Send Message
February 17th, 2024
Verified purchase

I purchased two dressers, silver and white. They look very pretty and shiny. However, one of the knobs was broken and they both rock, so I had to put something underneath one side but they do make a presentation.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Denise, i'm sorry to hear that you are having some issues with your dresser. Please contact our support team at Support@theclassyhome.com and we will make sure to assist you with your issue. Thank you!

Thumbnail of user junes461
Florida
1 review
0 helpful votes
  • Send Message
February 5th, 2024
Verified purchase

I am extremely satisfied with my purchase from The Classy Home. Not only did they keep me informed every step, but the delivery company delivered on time and was very polite and professional. One piece of hardware was missing, but I informed them and it came in a timely manner. I would highly recommend this company for all furnishing needs.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you for your wonderful feedback, June! We love hearing our customer's satisfaction with our service as we always strive to provide the best customer service. Looking forward to doing business with you again soon!

Thumbnail of user angelam3275
South Carolina
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

This is my 3rd purchase of the Palace Imports Solid Wood Jumbo Chests. These are absolutely AMAZING! They are beautiful pieces of furniture! They are tall and narrow enough to where they are perfect for small spaces, but still provide ample storage space. They are top notch quality, easy to assemble, and best of all - affordable for solid wood! Plus - The Classy Home ships quickly and securely. A++++

Products used:
Palace Imports Jumbo Chest

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Angela,
Your feedback is truly appreciated! We are so happy to hear that you like the quality of our products and most of all your satisfaction with our service. Looking forward to doing future business with you!

Thumbnail of user franciscog386
New York
1 review
0 helpful votes
  • Send Message
February 5th, 2024
Verified purchase

One of the panels on the extended table had a corner that was lifted/damaged. The process of showing and speaking to someone within the company was easy. I was very impressed with how fast they resent new panels to us. I would highly recommend the company.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Francisco,
Your feedback is truly appreciated! Thank you for the taking the time to share you satisfaction with our service.

Thumbnail of user johnh9615
Ohio
1 review
0 helpful votes
  • Send Message
January 2nd, 2024

We had a Nesting Table delivered on December 21,2023, with no hardware to put it together. It is now Jan. 2,2024 and we still have not gotten the hardware. We have called at least five times and have gotten the same run-around. They say they are going to send the Fed Ex tracking number. It has never happened. I would never purchase anything from this company, again. They have used the excuse that it has been the holidays. How long does it take to get the hardware and get it to Fed Ex. They took my money and now I am left with a table that I can not put together. No one at their company seems to care. Very poor customer service!

Thumbnail of user dees527
California
1 review
6 helpful votes
  • Send Message
August 8th, 2020

I went to go purchase a new couch with the coupon code listed on the site, and it conveniently won't let me check out until after the sale is over. It says "Checkout is unavailable until 09:15 PM EST. You can add your items to cart or to Wish list To get a Reminder When Store Opens. Click here. Thanks, and sorry for any inconvenience this may cause."

Thumbnail of user tammyb727
Mississippi
2 reviews
4 helpful votes
  • Send Message
April 4th, 2021

I was weary at first to order online and from a retail store I'd never heard of for the amount I was spending. Great communication threw email after you order with tracking number. Was packaged perfectly nothing damaged and love my new gorgeous living room set. This set sets tall and has wide seats. Thank you.

Go for it. They will not disappoint.

Tip for consumers:
Very high-end furniture

Products used:
Living room sofa with matching loveseat also ordered additional loveseat

Service
Value
Shipping
Quality
Thumbnail of user rachelg609
Rachel G. – The Classy Home Rep

Hi Tammy, we're so glad that you like your new living room set!
It is indeed beautiful and we are truly happy to hear your feedback!
It means the world to us and it's the customer's like you that make our job a true pleasure.
Thank you!

Thumbnail of user elizabethe942
Maryland
3 reviews
5 helpful votes
  • Send Message
December 10th, 2021
Verified purchase

I was a little apprehensive regarding buying from here based on some of the other reviews, but decided to take my chances. I did not have any issues, but I do live in a major metropolitan area. It took about 7 - 10 days for me to get my sofa, and the company that delivered it was easy to work with. The sofa itself is as expected. All in all I would say a job well done. I would buy from the Classy Home again.

Products used:
Loveseat

Service
Value
Shipping
Quality
Thumbnail of user rachelg609
Rachel G. – The Classy Home Rep

Hi Elizabeth, We're glad to hear that you like your sofa and the service received. We truly work hard to fill our customer's needs and we are happy that we met that mark. We look forward to serving you in the future.

Thumbnail of user veronicab582
Illinois
1 review
0 helpful votes
  • Send Message
November 25th, 2023
Verified purchase

I ordered twice and unfortunately there was an issue with both orders. I will say Classy Home worked with me until I was completely satisfied and this works for me. They don't make the furniture but they sell it and took responsibility in that regard, thanks!

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Veronica,
Our team is committed to resolving any issues that may arise with orders as customer satisfaction is our top priority. We look forward to serving you again in the future!

Thumbnail of user andread942
New Jersey
1 review
0 helpful votes
  • Send Message
May 10th, 2023
Verified purchase

I initially went to a well known furniture store to purchase the same dining room set. Something told me to look online. I came across your website and was a little hesitant because I have never heard of it. There is also very few reviews online. I decided to take the risk and pay through Paypal. I called customer service, who was very professional and kept me updated, since my order was shipping from your store in New York to my home in Miami. I am happy to say that I am overall pleased with your service. The items were exactly as described and resembles that of the item in the "well know furniture store". Oh! And I can't forget the large savings; I paid 30% less than what I would have paid at As#:£¥. Thank you and I will purchase in the near future!

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Andrea, thanks so much for your kind words and positive feedback. We really appreciate it!

Thumbnail of user carold104
South Dakota
2 reviews
1 helpful vote
  • Send Message
September 18th, 2017

I had a good experience ordering the chair. The sales representative I spoke to was very professional and helpful. The only complaint I have is that the delivery people should have had booties covering their shoes when they came into our home. Otherwise, they put the chair together for us which was a great help since we are both elderly.

Thumbnail of user kathyg1053
California
1 review
0 helpful votes
  • Send Message
June 2nd, 2023
Verified purchase

Went back and forth several times with customer service with questions about the bed and, since it was backordered, when I might expect delivery. They were very helpful and despite delay am pleased and would definitely consider purchasing from The Classy Home again

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hello Kathy,
Thank you so much for your kind words and understanding throughout the delivery process.
We sincerely apologize for any inconveniences you may have experienced along the way and your patience with us has been greatly appreciated.
We take every customer's feedback seriously and use it as an opportunity to learn and enhance our processes.
Your valuable input has been shared with our team, and we are taking steps to ensure smoother and more efficient deliveries in the future.
Once again, we truly appreciate your support and cooperation.
We look forward to serving you again in the future and providing you with an even better experience.
Thank you.

Thumbnail of user katherinem79
Ohio
1 review
1 helpful vote
  • Send Message
September 16th, 2017

Very well constructed; very heavy. However, the legs were not completely stained. Matched the color at Sherwin Williams and stained, sealed legs ourselves - cannot imagine how we would have returned the table - but the nature of defect warranted a return.

Thumbnail of user danaf23
Florida
1 review
0 helpful votes
  • Send Message
July 11th, 2023
Verified purchase

These tables (4 of them total, 2 coffee, 2 end) were incredibly well packaged...almost too much so! I think I spent more time just unpackaging these tables than putting them together, for sure! No damage, and even better than I expected. Have always had incredible experience with Classy Home.

Service
Value
Shipping
Quality
Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thanks Dana! Thanks for sharing your experience with us. Your feedback means the world to our company. We look forward to serving you again in the future sometime!

Thumbnail of user vickih557
Florida
2 reviews
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

We bought a dresser from The Classy Home. The communication was great and very professional! They went the extra mile when I asked for an additional knob matching the dresser I bought from them, that I needed for a different piece of furniture I already had for years - they sent me an additional knob from the manufacturer for free! I love The Classy Home and will use again! And our dresser is beautiful and high quality!

Products used:
Dresser

Service
Value
Shipping
Quality
Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi, thank you so much for your positive feedback! Having you as our customer means the world and so you will be treated accordingly. We look forward to serving you again!

Thumbnail of user jessicab3393
Florida
1 review
0 helpful votes
  • Send Message
August 5th, 2023
Verified purchase

They had a better price on the exact same piece of furniture that my local furniture store had. Shipping was easy and there was excellent communication with the delivery company. It arrived incredibly well packaged. My husband owned a UPS store and professionally packaged things for a living and he was impressed with how well it was packaged. I will definitely order from Classy home in the future!

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Jessica, thank you so much for your amazing feedback! Your kind words mean a lot to us. We look forward to serving you again in the future.

Thumbnail of user johnd3634
Texas
1 review
0 helpful votes
  • Send Message
April 27th, 2020

Our chest was delivered to us today and is what we ordered. Might use a little touch up in a few spots but we can live with that. It was packaged very strongly. No broken things found. The Classy Home sent what we ordered and the AM Trucking personnel that delivered it is were polite and professional.

Thumbnail of user jasonm3476
Tennessee
1 review
0 helpful votes
  • Send Message
January 15th, 2024
Verified purchase

Great price. Fast shipping. Cheaper than I could get locally because my chair side table was small enough that I did not have to pay freight shipping.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you for your feedback, Jason! I am glad you are satifsfied with our prices, shipping time and service. We look forward to serving you again soon.

Thumbnail of user sahadevn
Wisconsin
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

The bed is sturdy and perfect for my 8years son.
One part(no 6) was cracked and they sent replacement very quickly. We are happy with our new bed and looking to buy queen size bed if we find!

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Hi Sahadev, We truly appreciate your feedback on our product and service!
We look forward to doing business with you again soon!

Thumbnail of user karonk7
New Jersey
1 review
1 helpful vote
  • Send Message
November 5th, 2020

I placed my order and then read the reviews. My order took a while to come in, but I expected that. However, while I was waiting I had a feeling of dread that I had been scammed. Because YES the communication is horrible. But thankfully the delivery system they have is spot on. You can live track the driver and I was able to meet them and get the boxes in on my lunch break. The furniture does require assembly, but I am 5'4" 125 LBS and able to complete it myself. The furniture is high quality and the cushion clean up easily. I have a golden retriever that loves to dig and climb on the sectional. Dirt vacuums right up.

Thumbnail of user jimw1413
North Carolina
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

The entire process was professional. From initial questions to transaction to customer service and follow up, all were responsive. Delivery was professional and will certainly consider for future purchases.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

Thank you Jim! We're glad to hear about your satisfaction! Looking forward to serving you again some time!

Thumbnail of user susana2168
Arizona
1 review
0 helpful votes
  • Send Message
January 29th, 2023
Verified purchase

I found this gorgeous sectional at Classy Home for well under the price from a local merchant. I reached out to Classy Home and Daisy assisted me through the process and answered many questions for me! She made this process so easy for me.
The sectional is beautiful! Thank you Daisy!

Thumbnail of user michellel948
Alabama
5 reviews
3 helpful votes
  • Send Message
May 14th, 2023
Verified purchase

It was not a great experience. The delivery men struggled with moving the items in my house. They didn't seem to work well with each other therefore they struggled. They were banging the furniture and then tried to put the Chester turn so I wouldn't see where they scratched it up. I am in a ranch home with no stairs. This is first delivery where they struggled in this home.

Thumbnail of user michaelk23
michael k. – The Classy Home Rep

I apologize for the inconvenience and frustration that you experienced during your recent delivery. We take pride in providing a high-quality service, and it is clear that we fell short in this instance.

I am sorry to hear that our delivery team struggled with moving the items in your house and did not work well together. We take these matters seriously and have taken steps to ensure that our teams are properly trained to handle all types of deliveries.

We understand that your Dresser was scratched during the move, and we apologize for this. In order to make things right, we have issued a refund of $300 so that you can have the item repaired.

Once again, please accept our apologies for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

The Classy Home, name in itself suggests, how much we are eager and anxious to turn your ordinary looking home into classy home. We, at, The Classy Home firmly believes that your home is your most proud possession in this world, so, to make your proud...

Company Representative

Thumbnail of user michaelk23
michael k.

How do I know I can trust these reviews about The Classy Home?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about The Classy Home?