The Classy Home

The quality of the items are TERRIBLE! Not to mention the customer service ladies who answer the phone, súper rude. I bought 2 chairs my total was exactly $329.80. The chairs came in and they were super bad quality. They were peeled and some of the legs were broken. The only thing they would tell me is that they were gonna send me parts for the chairs which is just beyond ridiculous because they were BROKEN. There was no way they could be fixed. They refused to give me my money back and kept on going back and forth with them for a month. I emailed them 10 times with pictures and every time I would call the rude $#*! ladies at customer service would tell me to send them more picture because they "couldn't see where the chairs were broken". I will insert the pictures of the chairs. ***WARNING*** DO NOT BUY FROM THIS COMPANY. THEIR $#*! IS TOO EXPENSIVE FOR THE QUALITY THEY GIVE YOU. WILL NEVER BUY FROM THEM AGAIN.

I purchased a white and silver bedroom set. Its absolutely gorgeous and the quality is amazing. The only complaint I have is that it took almost 6 weeks to get. The delivery is too long.

This was the most extremely perplexing & unprofessional experience I have had with furniture delivery in my lifetime. I have previously dealt with Raymour & Flannigan, the Dump etc, directly. I will be returning to them going forward.

My delivery time was scheduled for 10:45-2:45. At 9:20 I receive a text stating they are on their way & will be 45 minutes or sooner. My minor, teenage daughter was home alone. My father was on his way, planning to arrive by 10:00.

I ended up speaking with the driver. He very rudely stated was not interested in hearing the fact that he was arriving 1 hour before the earliest delivery.
He stated he had other places to go & "I feel sorry for you because if someone is not there, we go with your furniture". I told him my father is on the way & my daughter will not allow you in. He wanted to leave the furniture with her. I explained she is a minor. All he kept repeating, was that he'll drop if someone is home. He then proceeded to hang up on me.

I called a neighbor who ran over to be there when they dropped the furniture in the middle of the room, all wrapped up, with all the shipping coverings screwed to it. Legs not put on the couch... And to boot, they had my minor daughter sign for it.

What an unacceptable and unprofessional experience. I will never use you again.

Kelly M

The buffet I ordered was just as expected, it's a beautiful piece and the delivery was on time and the item arrived with no damage. I will definately shop there again.

You met my expectations, delivered and assembled it all with your White Glove service.
Very satisfied
Thank you

I was sent the incorrect hardware to assemble the table and trying to reach somebody to get this resolved is ridiculous. I am going to pack it up and send it back. They obviously don't care.

I love shopping from them.
They give you the best rates and they offer timely delivery service.
I was never disappointed with my purchase from them.
Recommended.

It came when promised. Assembly of one drawers in the chest did not fit properly. The runner that the drawer goes in and out with is uneven and does not close properly.

Ordered Makeup-Table August 7, for my daughter going away for school. Told on back order, over 4 weeks till delivered! Way Too long, canceled order for money back, told manufacturer will decide if they are going to return my money under their policy. NEVER NEVER BUY ANYTHING FROM (CLASSY HOME) Name should be- (SCREW YOU-HA HA HA WE HAVE YOUR MONEY!) And your daughter has no make-up table! AMAZON #! AMAZON #1 AMAZON #1

The table is stunning, the whole process to receive the table was very easy and the description was accurate. Exceeded my expectations.

They will charge you fees to cancel order, even though they have changed the shipment date from three weeks to five weeks I will not order from them again.

This was my first time dealing with this company. But, I really wanted new nightstands to match my champagne colored bed/headboard. I went ahead and ordered two champagne colored nightstands from the this site in OCTOBER. They did not process the order until late NOVEMBER. Then my nightstands were not shipped out until December and then delivered 10 days after shipping out email. Literally 2 months of waiting. I was then ready to disregard the delivery wait because I was so happy to receive it... I opened the boxes and they sent me two SILVER/ METALLIC colored noghtstands! Not at all matching my headboard. I'm LIVID! I contact them via email and they had the audacity to say the pictures I send was correct to what I ordered and that it's the lighting that's making it silver! Please everyone look at the pictures I sent them and tell me if I'm crazy! Completely different colors! I can't even ship it back because they are in NEW YORK! I was hoping with all this $#*! they put me through they would refund me, or give me another option. Horrible! Do not wasted your money!

Terrible! I will NEVER buy from these people again. Three items ordered, two were on back-order. The ship date kept getting moved further and further for the two back-ordered, so I called to see what was going on. They said they couldn't split the shipment and I would have to wait over a month for all my items to ship together. I told them to cancel the back-ordered items and ship the one in stock. Then, the in stock item was delayed a week for 'manufacturer' problems!

I told them to cancel the entire order and I would buy locally. It took them 6 days to process my order of the only item that was suppose to be in stock. It finally shipped, but it took AM Trucking an additional two days to get it! I contacted them a week ago to ask why it took them so long to pickup my item and still haven't heard anything.

Absolute garbage companies with no customer appreciation. I ordered over $1000 worth of items over two weeks ago and have absolutely no idea where my stuff is. NEVER AGAIN.

UPDATE: It has been over a month and I still have nothing. AM Trucking is an absolute joke, as is The Classy Home's customer service. Weak apology after apology with no solutions. I told them to cancel the order and they "upgraded" my delivery to putting the box inside the house; real customer service there!

We are extremely disappointed with the quality of this furniture. We hoped that this would be better that IKEA Furniture, but we were wrong. I guess that if you want great furniture, you have to spend millions of dollars to attain it. Some of the pieces that were sent were not for a queen sized bed frame. They were, too, long and perhaps for a king sized bed frame. If I wanted a DIY project where I would be have to cut the pieces to size, I would not have spent this much money doing so. I could have upholstered my own head board and gone to a lumber yard to buy all of the wood and put it together myself, but I chose to pay the money to have it done right, but it wasn't. The bed frame is, also, missing some paint on certain sides and you can see the wood underneath. We just unboxed the furniture today and it is way past the time that I can get a refund. I knew that I had to check the furniture right away, but I did not. I just trusted that the quality of this furniture would be at least good. I wasn't expecting great.

Purchased a Modarte Napoli Queen Platform Bed on February 14th, with an expected delivery date of March 14th, which was already a long time to wait for it just to be shipped, then the date got pushed back to the 29th, so I already waiting a while what's a couple more weeks, then I call back on April 5th wondering why it hasn't shipped STILL, then the operator tells me the new ship date is April 25th! What a JOKE! Whether it's on the supplier or Classy Home, classy home should monitor the timeliness of their vendors to keep up with orders, it only taints classy's reputation. Decided to cancel the order due to a 3 month wait time just for it to be shipped to me...

The item arrived on time and was as described. It actually looked better in person than on the photos. I would definitely purchase from them again‼

Can't believe they would ship a damaged product with missing hardware this was not caused by shipping I believe

We'd been searching for the perfect piece and finally found it! Great quality, easy assembly, and endless compliments!

Gorgeous style, incredible quality, lots of compliments! Excellent customer service too! Great price too!

Purchased bedroom & dining room that came 2 weeks late after been living out of boxes for over a month. Received items in good condition, however wrong color. Description said "2 Acme Furniture Versailles Gray Arm Chairs". Their words exactly! The chairs are brown. Same thing with the bedroom set and the headboard is beige. I had my whole dining room and bedroom painted gray with silver rag roll before moving into our new home and the furniture is nothing close to gray! The bone white is yellow on most the wood and bone on only a couple of pieces so they obviously sent me furniture from 2 different lots! It took me hours to get a live person who had a scripted response that they are not responsible for the computer resolution or lighting in your room that may distort your picture. I didn't go by the picture, I went by the word "gray"! Gray is not brown or beige. I sent them pictures and now they want pictures of all the boxes which we have and kept the furniture in them. But what a hassle. The policy states 25% restocking fee plus cost of round trip shipping regardless of whether you paid for shipping or if it was discounted. They basically hold an out of state purchaser hostage to the sale! I asked to just exchange for the antique silver set in the bedroom and dining room and we would have a win win situation but instead they want to make it difficult and expensive. It will cost them more in bad ratings and reviews than if they would just accommodate the customer.

You can clearly see from the photos that the two nightstands are from different color lots as is the dresser and chest of drawers. The sideboard is clearly beige next to my gray walls. I will follow up on this site to post more after we take photos this weekend for them if the dining room set.

Everything arrived safely and was well packaged.
Due to our remote location it took awhile to get the cabinet delivered.

Excellent communication throughout the entire process. Even rushed the delivery due to my travel schedule. Fantastic customer service.

Beautiful furniture, not completely strong but solid enough. Takes a while to arrive but worth the wait.

Beautiful piece but it was cracked. They didn't even bring it to the front door. One the boxes was a little damaged.